Incomplete print jobs with HP Officejet v40 and Windows 7

I've seen this problem posted but no solution yet. I have upgraded my laptop to a Windows 7 and my trusty old HP Officejet v40 will not print a complete page. It worked great with XP. The drivers are supposedly updated. Please help! Thanks.

Same problem here, using an HP OfficeJet v40 under Windows 7 Ultimate 64Bit.
The device works superb under Win XP, there's no problem at all with the hardware. Also, it is listed on the Windows7 compatibility list (also for 64Bit) and reported as fully supported by the new OS.
As suggested on the HP download page, I installed the driver automatically via Windows Update. The device gets recognised as an OfficeJet v30 model, the printer part needs a second update attempt but is then successfully installed as the other device parts.
Problem: Any printouts come out incomplete and the spooler reports an error. Changing the driver manually to the correct v40 model (can also be done via Windows Update) doesn't change this behaviour.
During installation there are quite a few error recorded by windows, and with some of the spooler print errors, there was an event ID 372 triggered. The error code returned by the print processor (Param 10) is 2147500037, Param11 simply says "Unknown Error" - maybe this helps identifying what the issue is.
If I had to guess I'd say it's a driver problem. I also ran the HP Print Diagnostics Utility, which didn't report any problems with the printer. There is a number of message boards around the Net where quite a lot of people ask for a solution to this particular problem. None of the inofficial suggestions I found there (like restarting the spooler service, or bypassing the spooler entirely) helped.
I'm aware that this particular model is probably no longer fully supported by HP. However, it's still a great device for me which I'd like to use on one of my workstations. I also think at least the basic functions should work when the device is supposed to be compatible with Windows 7.
It would be great if someone from HP Support could advise what to do here, thanks.

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Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
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Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi,
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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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This question was solved.
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Welcome to the forums LucyRicky!
I understand you are looking to cancel print jobs with your Officejet 8610. I have found 2 guides for you to show you how to cancel them.
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Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @denwa13,
Welcome to the HP Forums!
I understand that you are getting incomplete printing for anything in black ink, and test bars are also faint. I am happy to help you with this printing issue!
For further assistance, I will need some additional information:
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If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
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Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Same problem here, using an HP OfficeJet v40 under Windows 7 Ultimate 64Bit.
The device works superb under Win XP, there's no problem at all with the hardware. Also, it is listed on the Windows7 compatibility list (also for 64Bit) and reported as fully supported by the new OS.
As suggested on the HP download page, I installed the driver automatically via Windows Update. The device gets recognised as an OfficeJet v30 model, the printer part needs a second update attempt but is then successfully installed as the other device parts.
Problem: Any printouts come out incomplete and the spooler reports an error. Changing the driver manually to the correct v40 model (can also be done via Windows Update) doesn't change this behaviour.
During installation there are quite a few error recorded by windows, and with some of the spooler print errors, there was an event ID 372 triggered. The error code returned by the print processor (Param 10) is 2147500037, Param11 simply says "Unknown Error" - maybe this helps identifying what the issue is.
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I'm aware that this particular model is probably no longer fully supported by HP. However, it's still a great device for me which I'd like to use on one of my workstations. I also think at least the basic functions should work when the device is supposed to be compatible with Windows 7.
It would be great if someone from HP Support could advise what to do here, thanks.

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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Incomplete print jobs with HP Officejet v40 and Windows 7

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