HT1455 I have started my computer in safe mode as recommended but not long after the grey Apple icon appears with the spinning gear it automatically shuts down! any suggestions?
I have started my computer in safe mode as recommended but not long after the grey Apple icon appears with the spinning gear it automatically shuts down! any suggestions?
Try these options:
Credit Kappy.
This support article addresses a 'blue scree';
http://support.apple.com/kb/PH7212
Ciao.
Similar Messages
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My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
hi, please help.
Accidentally deleted startupitems from library/startupitems on macbook now the computer wont startup and i get the grey startup loading screen with the apple symbol and a loading bar but wont load then turns off.
i saved these files to a folder on the destop and then turned the computer off. oops!!! now computer wont start up
How do i put the startupitems back to this folder or beter yet get into the computer to fix this.
Please please help!!!Reinstall OS X, either from disc or a recovery partition. You don't mention which version of OS X you're running so I don't know which it will be.
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I have attempted to update my software over 10 times but I get a network connection error. Anyone with the same problem? Got it on the wireless and wired network.
Disable all Firewalls & Anti-Virus software...try again.
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One moment I was using Firefox the same as I always have. The only difference was that I changed the preferences to erase history when quitting Firefox. When trying to open the program again, it is immediately unresponsive. I attempted opening it in safe mode and a window will appear but never load, and Firefox remains unresponsive. I could not reset Firefox either. I deleted the application and re-downloaded Firefox, but it changed nothing. I am in OSX 10.7.4. Can anyone help?
Hello chillman4130, try to create a new profile(in case that you profile is corrupted), go (with closed firefox...... it is anyway) to /Applications/Utilities > Open the Terminal application > in the Terminal application, enter the following:
* /Applications/Firefox.app/Contents/MacOS/firefox-bin -p
Press Return
the above opens Profile Manager, if the profile manager open then see : [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile Creating a profile]
then see: [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Recovering important data from an old profile]
http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
thank you -
HELP, HELP, I am having difficulty making a DVD-R of some photos I have in one of my folders in iPhoto 11. I use iPhoto on my external HD. I have never had problems before today making copies of my photos using DVD-R disk. I am doing the same thing that worked before. Some of my photos are going to be put in a gallery for showing and I need to make a DVD so they can choose which ones to display and enlarge the photos. It was due TODAY! Yikes! At the end of each try I get a window saying "BURN FAILED - The burn to the OPTIARC DVD RW AD-5670S drive failed. The disk drive didn't respond properly and can't recover or retry." help...........
How are you getting the photo onto the disk to burn? Have you tried exporting then to a folder on the Desktop and then burning that folder to disk using the Finder. That will give you a data disk with just the jpeg image files in the folder.
If that's what you're doing and getting the burn failed then it's a system or optical drive issue.
If you're using the Share ➙ Burn menu in iPhoto that will create a disk with a mini iPhoto library on it that can only be used by another Mac running iPhoto.
Can you elaborate on your workflow.
OT -
After upgrading to Mountain Lion, I repurchased Garageband and I can't get passed the complete installation. I've read through several posts that all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist. Any solutions or suggestions?
Did you upgrade from SnowLeopard?
I can't get passed the complete installation
What exactly is happening? Is GarageBand trying to download over and over again?
all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist.
The property list stores your preferences, but also the settings from the last run of the application. If that file is corrupted in some way, you might see third behaviour.
You must have this file, for it will be recreated automatically, if it is missing, or you have a permissions problem with your user library.
Perhaps you did look in he wrong place.
in MacOS 10.7. or later the User Library is hidden. To find the Preferences Files use the Finder's "Go" menu:
Quit GarageBand, if it is running.
Click onto you Desktop to bring the Finder forward.
In the Finder Menu press "Go" and hold down the "option/alt" key, until your user library appears in the drop-down menu
Select "Library" and in the Finder window that opens navigate to the "Prederences" folder; move com.apple.garageband.plist to the Desktop.
Log off and on again (don't skip that step!). Retry GarageBand and see if it GarageBand is now downloading the missing content properly.
If that does not fix the problem, post back and explain in more detail what the download problem is.
Why did you "repurchase" GarageBand? If you already owned GarageBand '11, it should be unnecessary.
Regards
Léonie -
I purchased a used ipad 4th gen on ebay a few weeks ago. It has been working great but has now frozen up. I have reset it several times with no success. It will only go as far as showing the apple icon then no farther. Can anyone share some info with me ?? Thanks !
Try the following:
1. Restore:
http://support.apple.com/kb/HT1414
2. Recovery:
http://support.apple.com/kb/HT1808 -
I am currently in safeboot as Safari will not open otherwise. my emails are working fine. I do not know much about computers but looked at a couple of previous discussions and have pasted the results of an Etrecheck - please can you tell me why Safari isnt running like usual! my daughter likes using my computer for games but she has another user id. I would be grateful for help. Also is Safeboot ok to use?
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 512 MB
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:35:53
Disk Information:
MATSHITADVD-R UJ-8A8
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (408.33 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.74)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.genieoinnovation.macextension.client.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.rim.BBDaemon.plist 3rd-Party support link
[System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[System] com.genieoinnovation.macextension.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.rim.BBAlbumArtCacher.plist 3rd-Party support link
[System] com.rim.BBLaunchAgent.plist 3rd-Party support link
[System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
AdobeResourceSynchronizer
Mail
Canon IJ Network Scanner Selector2
Safari
Internet Plug-ins:
DirectorShockwave: Version: 11.6.5r635 3rd-Party support link
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.3.1f1 - SDK 10.6 3rd-Party support link
CouponPrinter-FireFox: Version: Version 1.0.11X
AdobePDFViewerNPAPI: Version: 10.1.8 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Silverlight: Version: 4.0.60531.0 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.1
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 10.1.8 3rd-Party support link
EPPEX Plugin: Version: 3.0.5.0 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Twitter for Safari: Version: 1.02
Bing Highlights: Version: 1.0.24
Audio Plug-ins:
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Java 3rd-Party support link
Trusteer Endpoint Protection 3rd-Party support link
Old Applications:
None
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 84.67 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 5
Oldest backup: 2012-08-03 18:22:53 +0000
Last backup: 2013-03-22 21:18:30 +0000
Size of backup disk: Adequate
Backup size 465.44 GB > (Disk used 84.67 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% WindowServer
1% ps
0% SystemUIServer
0% configd
0% tccd
Top Processes by Memory:
197 MB Safari
123 MB WebProcess
57 MB EtreCheck
53 MB WindowServer
53 MB Dock
Virtual Memory Information:
493 MB Free RAM
1.04 GB Active RAM
307 MB Inactive RAM
2.17 GB Wired RAM
228 MB Page-ins
0 B Page-outsUninstall Genieo:
http://www.thesafemac.com/arg-genieo/
See if that makes a difference.
Ciao.
DawnHerbie wrote:
Also is Safeboot ok to use?
Yes, it will do no harm, but it is meant for trouble shooting and you should not have to use it all the time.
Message was edited by: OGELTHORPE -
When I reboot my computer, the Firefox icon is still sitting there, but will not open the program. I sometimes have luck opening from a link from another software program, but there is no logic. When I try to "Start/Run" firefox in safe mode, it still will not stay on the screen - just a brief flash. This is frustrating! This has been going on for at least a couple of months, help!
Thanks, that may be the problem ... I just have Windows Firewall, but have recently trialed Norton for about a month ... did not buy it, but it caused other issues with my computer, as well. I uninstalled it, but (for instance) my Flash kept crashing, etc.
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I have not installed any new plug-ins etc. since last using it successfully.
Further info
Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
* Use F8 to access Windows safe mode <br /> http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode <br />http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
For forum cross referencing purposes
* Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
* sprotector.dll some suspicions about this being possible malware trojan <br />''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) ''<br /> thread [/questions/937251 Firefox crashes]
* gblrofmx.dll likely to be the malware responsible for current crashes -
My Mac starts up fine in safe mode, but freezes before the login screen in normal mode.
I have the 2012 MBP, 4 GB of RAM, 500GB HD, 2.5GHz Intel i5 processor. Everything worked fine, until one day it freezes all of a sudden. I shut down and restarted. The Apple logo appears with the loading animation underneath. A few moments later, the animation disappears, and the mouse cursor appears. This is normal. What's not normal is that it stays on this screen forever. I can't get to the login screen even after waiting sooo long. Even restarting 5 times only repeats this problem. I finally boot into safe mode. I am able to login and get to the desktop in safe mode, but not normal mode. Clearing every startup item in System Prefs, and in the startupitems folders does not solve the problem. Disk utility says no problems. Resetting PRAM does nothing. Can anyone please tell me what I should do next?
Do you hear the startup chimes?
If so, then the startup disk may need repairing ...
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
Make sure to back up all important files first before using OS X Recovery.
OS X Recovery does require a broadband high speed internet connection. -
I have a pdf file, how do it ONLY View but not can get changed, I mean locked
I have a pdf file, how do it ONLY View but not can get changed, I mean locked?
Use the Security tab in the properties of the document.
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Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.
If you use Norton software, try disabling your Norton extensions. As of last week, there were severe compatibility issues with Firefox 24.
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I had a blue screen on my MacBook pro 6.2 with operating system OSX 10.6.8.
I got into the computer using safe mode but could open any applications. I think I need to restore with my install disc. How is this done? Is there a web address for instructions?http://pondini.org/OSX/Combo.html
http://www.wikihow.com/Reinstall-Mac-OS-X-(Leopard-and-Earlier)
Mac OS X v10.6 Snow Leopard: How to Erase and Install - Apple Support
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