Why is Firefox is crashing on opening. I have not installed any new plug-ins etc. since last using it successfully. I have attempted to open in safe mode but without success. Crash ID: bp-91282c25-7a56-4137-a436-ac0312111019

I have not installed any new plug-ins etc. since last using it successfully.

Further info
Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
* Use F8 to access Windows safe mode http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
For forum cross referencing purposes
* Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
* sprotector.dll some suspicions about this being possible malware trojan ''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) '' thread [/questions/937251 Firefox crashes]
* gblrofmx.dll likely to be the malware responsible for current crashes

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Firefox has decided to open in safe mode - what do i do now?

Firefox closed unexpectedly several times. This has happened at times before so it was not out of the ordinary. Now it says it has started in safe mode (my computer is not in safe mode). I noticed that MultiFox is not listed in the "File" drop down. Multifox and what looks like the rest of my add-ons are listed in "add-ons". The notice for safe mode asked if I wanted to remove add-ons, bookmarks, and 3 or 4 other things. I don't have a clue what to do. Any suggestions?

Good news and bad news - I found Firefox in Start - But it only has one option - Safe Mode (see image).
Its properties are:
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
The Icons I was using to launch Firefox when I got the Safe Mode Warnings were both Not - Safe Mode (I am assuming):
http://us.mg4.mail.yahoo.com/dc/launch?.gx=1&.rand=e0din885tvjnd and
http://us.mg4.mail.yahoo.com/dc/launch?.gx=1&.rand=7huhfvcor33vt
I opened Firefox with the Start> Mozilla Firefox> Safe Mode and it looks no different than the regular Firefox.
Checked Prog Files x86 - Mozilla. Found Firefox.exe but no Safe Mode. Is it missing or hidden in one of the folders?
I also just now got a Security Warning on a Word doc that Macros and ActiveX have been disabled in this doc. Never had that before - don't have a clue about that either. May not be connected to Firefox but quite a coincidence they happened at the same time.
How do I tell if Firefox is opening in Safe Mode?
Where do I find the Safe Mode Icon in Progs.
Do I have to reinstall Firefox to get the regular Firefox back into the start menu?
Thanks for the help.

When I open FireFox i get the blue screen of death and then vista restarts. I get to login and then afterthe welcome window it crashes and restarts again. I can open in safe mode but if I open firefox again it restarts this loop.

The other day I opened firefox after the latest update in September. Firefox then closes and then i get logged off and vista(32 bit) restarts. I get back to login and when I try to login it gives me the blue screen and restarts again with the selection screen (start in safe mode....)I was able to login on safe mode and then on admin afterwards. Thinking the problem was just an error I went back and opened firefox on my account and the loop started again. I was forced to remove firefox but I want ti back and I want to know how this can be fixed so I can put it back on my computer.

See below -- the way I asked the question the first time may not be clear. This post was a goof but I can't figure out how to delete it

Firefox won't start properly. The process begins in task manager, but the program doesn't start.I have restarted the computor, and updated my plug-ins. Don't know what to do next. It will open in safe mode, but not regularly.

When we click on the icon to start firefox even though the process opens in task manager, the program screen doesn't open

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Why does my Extras window keeps asking me to reload the Firefox window and not uploading my new plug ins even after I've reloaded it already?

I have installed new versions of my plug ins and reloaded the Firefox page, but I noticed one of them wasn't working (the United States English Spellchecker 5.0.0) so I reinstalled it and rebooted the page once again. But it's not working and no matter how many times I reboot the page, it still asks me to do it. What can I do to solve this problem?
This is the first time it has happened.

This can happen if one of the files that stores details of installed extensions is corrupt. Try deleting those files as shown in the corrupt extension files section of the [[Unable to install add-ons#Corrupt extension files|unable to install add-ons]] article.

FF 15.0 on Windows 7 (64 bit) PC opens in Safe Mode but will NOT open after letting FF do reset procedure; now "stuck" in loop.

1) FF 15.0.0.4619 on Windows PC 64 bit machine. No themes; about a dozen fairly standard plug-ins; a few extensions - fairly vanilla setup. Been having occassional problem this past week in viewing web PDFs.
Crash occurred after some program (adobe ??) wanted to do routine update.
2) Upon clicking FF icon pop up indicates "problem and unexpected crash" but clicking details button does NOT provide any info. Clicking on Restart FF button offers me option to Start in Safe Mode or Quit FF.
3) Starts in Safe Mode and first time I did that FF reported Java as being disabled and NOT upto date. Did Java update/install (Java Platform SE 7 U7 10.7.2). FF still will not start except in Safe Mode.
4) Re-booted computer ... Clicking FF icon brings up pop up with problem and crash sentence but no details. Following screen offers Reset to Default option, and upon clicking Reset it takes me back to the same pop up - so I am stuck in a loop that seems to accomplish nothing. Using Reset upon entering Sage Mode results in same loop.
I really hate using IE so appreciate any assistance in getting back to beloved FF.

http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29

My iTunes opens in safe mode but when I try to sync my ipad? It says apple mobile device service could not be started because an unknown error occurred 1084

It says apple mobile device service could not be started because an unknown error occurred 1084

I figured it out on my own, and it was an odd fix. I added a password to my account in users, and then made Apple Mobile Device service log in through my account, and now it works.

I have no navigation bar and firefox will not open in safe mode to reset to default config. Reinstalling doesn't work. Any help please.

I have no navigation bar ever since I closed it to gain more space on the screen. It won't re-open. Firefox will not open in safe mode, but opens immediately in normal mode with the new improper config, so I cannot reset to default config. I erased Firefox and re-installed and it still opens with the same faulty config. Why does Firefox not give me the safe mode dialog box, why can I not re-open the nav bar, and how can I do these two things, please? Firefox is currently unusable for me without a nav bar and without access to the default settings in safe mode. I cannot research the extensions I'm running since I have no nav bar to go to Tools, Add-ons, Extensions.
== This happened ==
Every time Firefox opened
== I closed the navigation bar to gain more space on the screen and I couldn't re-open it. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

Hit the '''Alt''' key to show the Menu bar, then open View > Toolbars and select Menu bar and Navigation bar, so they have a check-mark.

Cannot get Toolbar with FF4 other than by pressing Alt button, have tried all methods suggested, also cannot get it to open in Safe Mode.

Since downloading FF4 to replace 3.1.6 I cannot get the Toolbar other than by pressing the Alt button and whilst this shows the toolbar it will not stay. I have followed the Firefox instructions, other than opening in Safe Mode which it will not do either ,none of which have cured the problem. I am using Vista, with Trend Anti Virus and also have IE8 which is working OK.

Hi collizz, welcome to the forum,
if you have access to another computer I suggest you download Kaspersky Rescue Disc and create a bootable cd, below is a link to a knowledgebase article where you can download it and also find out how to use it.
http://support.kaspersky.com/faq/?qid=208282173
Good luck.
p.s. moving to Security and Malware board.
Andy ______________________________________
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Firefox 3.6 keeps crashing on opening. Can't open in safe mode, can't see crash logs. HELP please.

Firefox worked fine last night. No changes/downloads but today it keeps crashing when opening. I downloaded new 3.6 version for mac but same problem. Tried to open in safe mode by going to the terminal and typing /Applications/Firefox.app/Contents/MacOS/firefox -safe-mode but nothing happens. Tried to see my crash reports as per the mozilla (/Library/Application Support/Firefox/Crash Reports/submitted) but the folders don't exist.
Crash report reads:
Add-ons: {7b13ec3e-999a-4b70-b9cb-2617b8323822}:2.7.1.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.11
BuildID: 20101012104758
CrashTime: 1288214674
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1287680805
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 726
StartupTime: 1288214672
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.11
This report also contains technical information about the state of the application when it crashed.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode j

Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.

If you use Norton software, try disabling your Norton extensions. As of last week, there were severe compatibility issues with Firefox 24.

Firefox crashes when opening and will not open in safe mode

Recently FF3 started crashing when opening. It will not open in safe mode as well. I have uninstalled it including deleting the install folder and profile folders as well as registry entries. Upon reinstallation is will still not launch in any mode.
I have scanned for malware with several scanners and that has not found anything.
Here is the crash report cause - nsCOMPtr_base::~nsCOMPtr_base() | nsDocShell::SetupNewViewer(nsIContentViewer*)
Anti-virus is Trend Micro Worry Free for Business. I uninstalled it and Firefox and then reinstalled only Firefox and still get the same thing.
I do not know what to try next.

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401064631
CrashTime: 1274739594
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1274097386
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 525200
StartupTime: 1274739562
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
Vendor: Mozilla
Version: 3.6.3
This report also contains technical information about the state of the application when it crashed.

Firefox crashes whether or not opened in Safe Mode

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since.
I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times.
When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Why does firefox 7 crashes the system if Quadro NVS 135M graphics driver is installed?

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I'm running Windows 7 with all the updates from Windows Update, and my video driver is 285.62, but his also happened with the 260.26 driver.
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Itunes crashes when i try to open it or open in safe mode

For the last week or so, itunes has been crashing when I try to open it. I've also tried opening in safe mode by holding down the shift and the control key and it never gets into safe mode, it still just quits.
I need to sync my iphone, ipad, and ipod. Not to mention download material from the store.
thanks,
Joan

Hi Lindseyeb!
I have an article for you that can help you troubleshoot this installation of iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden

Why is Firefox is crashing on opening. I have not installed any new plug-ins etc. since last using it successfully. I have attempted to open in safe mode but without success. Crash ID: bp-91282c25-7a56-4137-a436-ac0312111019

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