I have an old version of InDesign CS5, have not used in a while..about a year. It will not load nor allow me to uninstall and reinstall, please help. I have original discs and serial number. How can I fix this?

CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

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My iPhoto wont display and i cant upload pics or even look at my library. how can i fix this?

My iPhoto wont display and i cant upload pics or even look at my library. how can i fix this?

With the amount of information you've provided it's impossible to offer a solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see in the iPhoto window when iPhoto opens?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
Come on. Give us something to work with here.

My iTunes was working fine, all my CDs would import fully and quickly. Now they are importing slowly and when the CDs get to the last track they don't import and the CD drive just keeps spinning without doing anything! How can I fix this?

My iTunes was working fine, all my CDs would import fully and quickly. Now they are importing slowly and when the CDs get to the last track they don't import and the CD drive just keeps spinning without doing anything! How can I fix this?
I don't want to have to restart or reinstall my iTunes again as I'll have to redo all my playlists etc

Likely that CD then. Check visually for damage, blemishes, etc., not that there's anything you can really do about those other than return the CD.
The drive sits there and spins because it is trying to re-read the CD. iTunes has error correction which is contributing to all this re-reading, I believe, and you may be able to disable that in preferences if you aren't picky about the result.
You can also try other rippers such as Max or XLD. I know those have configurable error correction. I like XLD but it is slightly tricky to use until you find that for some reason the author has put all settings under preferences, not just the set once and forget ones.

My iphone has a problen on the phone icon. When I press the phone icon, it will auto dial the last number, how can I fix this?

my iphone has a problen on the phone icon. When I press the phone icon, it will auto dial the last number, how can I fix this?

Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Brand new/never been used iPod nano 2nd gen keeps on charging and won't turn on when removed connection to pc/charger. how can i fix this? pls i need help

brand new/never been used iPod nano 2nd gen keeps on charging and won't turn on when removed connection to pc/charger. how can i fix this? pls i need help
i did that middle button and top button for 6-10 seconds, hold play button, that hold button and got it right back and still it won't on but it is detected on my pc and itunes. i've already even put on some songs but it keeps on charging and charging for how many hours and if i remove it, it shuts off and won't turn on again.

brand new/never been used iPod nano
Call Apple Care. You are still under warranty. You also have 14 days from the date of purchase to return your iPod with no questions asked.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

I recorded a video vertically on my iphone and when I downloaded it to imovie it distorted it. How can I fix this?

I recorded a video vertically on my iphone and when I downloaded it to imovie it distorted it. How can I fix this?

Just called in Apple Care for the same issue. All you need to do is go to the itunes file scroll down to the bottom where you will see the cammand Transfer purchases from " insert your name"iphone. It will automaticly download your purcases to itunes and place it under Purchases,it will also place the movies and shows in the apropriate folders in itunes. In addition there will also be an additional folder under Store in itunes that will list the purchases under the device it was puchased under for example Purchased on Pinkiesipone

Match is ordering songs in playlists alphabetically rather than by track number. how can I fix this?

I've set my iPhone to use iTunes Match, but it is ordering songs in playlists alphabetically rather than by track number. And there isn't an oedering system on the iPhone, so I have to do it by hand. how can I fix this?

Sad to see that people have been complaining about this since last year (although not many seem to care, which is odd). For classical music listeners it is a total slap in the face.

When i try to update my iphone 4 to the iso5 software i can an error whic backing up the iphone(-50) and it say if i contunue ill loose all my contacts how can i fix this??

when i try to update my iphone to the new iso5 software i get a error message(-50) while backing up it says if i continue ill loose all my contacts how can i fix this??

Have you tried this?

My 2009 iMac freezes and won't run more than one application at a time - how can I fix this?

Help! My iMac has been getting worse regarding freezing, especially when trying to open iPhoto. It will load slowly, and then I get the pinwheel of death for ever, until I shutdown and try over again. It usually takes several tries, and usually overnight. How can I resolve this issue?

First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

HT1727 I downloaded my previous song purchases to my new MacBook and they are all only parts of the songs.. How can I fix this?

I downloaded my previously purchased songs to my new macbook, but only parts of each song are available. How do I fix this problem?

Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I have disabled my security on my ipod and when ulocking it is asking me for a ulock code how can i fix this?

does anyone have any idea of how to fix this or disable the password

Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
Regards.

I have purchase the Batman trilogy in HD but when I try to download them an error comes out and stops the downloads, and when I hit resume it starts all over again. How can I fix this problem?

I was downloading the trilogy as we speak and out of the sudden the download stops and it says there is an error. I try and resume the download but it starts all over again.

Hi tella7,
If you are having issues downloading purchased content from the iTunes Store, you may find the following article helpful:
Apple Support: Resolve issues between iTunes and security software
http://support.apple.com/kb/TS3125
Regards,
- Brenden

I have just downloaded itunes but it did not ask me where I wanted to put it so it has downloaded to my pc C drive automatically but I want it in my D drive. How can I fix this please?

I have just downloaded itunes but it did not ask me where I wanted to put it so has put it into my (pc) C drive by default. I want it in the D drive. How do I do this please? I have already tried uninstalling & reinstalling (this is what I'm doing now) but clearly without success.

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, you should be able to turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off', and (depending upon what iOS version that you have on the device) you might also be able to set 'Require Password' to 'Immediately' on the Restrictions (the default is a 15 minute period during which it doesn't need to be re-entered)

I changed Java settings and now Firefox crashes as it opens, even in safe mode; how can I fix this?

I was trying to change settings to access the comments section of Slate.com. Right or wrong, I changed a Java setting from -1 to 2. The setting was in about:config and I believe it involved some sort of max. As I cannot open anything, I am not sure.
When I made the change, firefox crashed immediately, Every time I have tried to reopen, even in safe mode, it immediately crashes again and will not reopen.

Hi pternagy,
Sorry you are having problems.
For future reference. Those of us that mess directly with about:config soon learn how to recover from mistakes and what it is sensible to backup. Occasionally backing up your entire profile for instance can be useful and would have probably given you a quick solution of copying over the file from that backup.
*[[Back up and restore information in Firefox profiles]]
Ok on to the subject of trying to get Firefox back as it was:
Find your profile and the file ''prefs.js'' and rename that. (The renamed file is a potentially useful backup.) Firefox is then forced to regenerate the file and will reset your preferences to the default. You can then re open and use Firefox. Next try to get it back to normal.
Trying to manually edit the file ''prefs.js'' is normally a bad idea. However if it is a single pref change it may be possible to directly edit the prefs.js file (whilst Firefox is closed) to get everything back to how it was before . You have the renamed file to work with. Probably best to test all this out in a new additional profile then you only break additional test profiles not working profiles essential to Firefox.
These articles should help you:
* http://kb.mozillazine.org/Prefs.js_file
* [[Reset Firefox preferences to troubleshoot and fix problems#w_solution-2-delete-firefox-preference-files]]_solution-2-delete-firefox-preference-files
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_finding-your-profile-without-opening-firefox]]#w_finding-your-profile-without-opening-firefox
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox
Please post back with how you get on and whether you need any extra help.
Good Luck.

After updating to Yosemite some of my photos will open and then Ill get a black screen with an apostrophe. How can I fix this?

After updating my OS to Yosemite 10.10.1 some of my photos will not display. All of the previews will be there but when I click to open them they open up larger for a second and then the screen goes black and I get a grey apostrophe sign. I updated iPhoto to 9.6 (910.29) and also repaired my permissions. The problem still exists. Can anyone help me? I also have issues with iTunes but that's another story.

According to the link I provided it could still have its logging service running. Did you read the info in the link I provided? You can check it by launching Activity Monitor and under CPU search for cleanup.
Since the photos are in the library I don't see the need at this time to reinstall iPhoto. Maybe later. Try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete the contents the following folder: User/Library/Containers/com.apple.iPhoto
3 - reboot, launch iPhoto and try again.
NOTE: For Mavericks and Yosemite, go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
where you can check the Show Library Folder checkbox.

I have an old version of InDesign CS5, have not used in a while..about a year. It will not load nor allow me to uninstall and reinstall, please help. I have original discs and serial number. How can I fix this?

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