IC WebClient - Business Partner

Hi,
Can anyone help me in finding where exactly the view for Business Partners is defined in IC WebClient? I couldnt find out the the IC parameter 0X23456789!
How can I prepopulate the input field adjacent to the 'Go' button on the Business Partner page?
Any help would be appreciated with points.!
Cheers,
Krish.

Hi Krish,
   Maintain the following parameter in your user profile.
   Paramater id : CRM_ICWC_TEST with value '0xx3456789'.
   Now you can able to see name of view as tooltip in
   your IC web client screen.
Hope this will help you.
Regards,
SS

Similar Messages

Crm 2007 webclient business partner 's number range

Hi all,
I created a new contact person in cic webclient ,after saved its ID number without our defined number range. But in GUI Client I created the correct contact person' ID number started with 4*********.
Number range:
Sold-To-Pary: 2********
Contact person: 4********
In standard business role 'SALESPRO':
1. Create customer ,sold-to-pary started with 2*********.
2. Create contact person also started with 2********.(Its ID num. should be 4********)
Could anyone help me to find out the solution?
Thanks a lot!

Hi,
in Standard, contacts and accounts are created with the standard internal grouping.
To select another grouping, you can add the grouping as an input field in the configuration for manual entry, e.g. in UI component BP_HEAD.
To automatically default the grouping, you can implement Badi BADI_CRM_BP_UIU_DEFAULTS.
In this Badi, you can read the entered data of the partner that you are about to create.
Then, you can default the grouping depending on this data.
E.g. put grouping for persons, if you are creating a partner with partner type = Person.
Cheers,
Thimo

Business Partner Role Specific Field View in WebClient

Hello to everyone,
I have a question that really needs a answer. We are upgrading from SAP CRM v4 to SAP CRM v7.0 and as such we have a number of custom Business Partner Roles within the Person BP Type. Against these custom roles we have developed custom field and tabs in order to separate the content within the BP Role further.
After rolling off an implementation of SAP CRM v6.0 [2007], the following seems apparent:
- Assignment of Roles is done via an assignment block in the Customer Maintenance view.
- You can create Business Partners in different roles initially.
- You cannot maintain Business Partner details in specific roles
However, you cannot display the role specific fields as you can in the WinClient. As an example, a Citizen Role BP will have different fields to that of a Teacher, but these roles could be assigned to one Business Partner.
There does not seem to be any guidance as to how this is managed in the WebClient and as it seems a fundamental part fo the SAP CRM offering, you would have thought that this questions has been asked, but I have found no answers.
I really hope anyone can help and appreciate any time and effort put into solving my question.
Many Thanks,
MatFlat.

Hi MatFlat,
Yes, your observation is right - in the Web UI, fiel grouping is not implemented for roles. This is because the role concept is quite different between SAP Gui and Web UI.
In SAP gui, (CRM 4.0) roles had a functional meaning as well as a UI control. However, the concept was changed with Web UI. Now, roles have only a functional meaning, and no effect on the UI at all.
If you want to implement role based field grouping in Web UI, you need to define your own methods in the implementation class.
E.g : you can write code to influence the field properties based on the roles. I guess you can redefine the DO_PREPARE_OUTPUT methods of the impl class.
In order to get info about which roles the BP is maintained , you can use FM BUPA_ROLES_GET_2.
Hope this helps you.
Cheers,
Rishu.

Entering Business Partner data from IC Webclient - CRM2007

Just wanted to check that if I enter Business partner data from the IC Webclient is the data stored in the CRM backend tables for example BUT000, BUT050 etc and if so is this done on the fly or a scheduled update? If not what tables are they stored in. Also can I see the same information once it is entered in the webclient via the CRM transaction BP Thanks

Hi Niten,
The tables are the same (for example: but000 for master partner data, but050 for relations, and so on...).
The data is updated when you press the respective save button, or when you press the 'end' button at telephony bar (to end an Interaction Center Interaction).
And yes, you can then check the information in BP t-code.
Just try it and see by yourself
Kind regards,
Garcia

CRM 5.0 - IC WebClient - ERP "Plant" to CRM Business Partner

Hi Gurus
We need to Download ERP "Plant" into CRM as a Business Partner with an External Number Range, using the Plant number as the "External" Number.
Is there any documentation out there to assist with this?
Regards
Panduranga

Panduranga,
Read this thread
How to load R/3 Plant, Customer, Vendor, all linked in T001W
and OSS Note 865321.
Good luck,
Stephen

Updating Template Details During the Creation of Business Partner

Dear ABAPers,
I am working in SAP CRM 5.0.I am creating the Business partner Using the Transaction code
'BUP1'.My Requirement is at the time of saving the Business Partner i want to update the
Template Details.I tried with the BAdI 'BUPA_TEMPL_UPDATE' .But this BAdI does not contain the Template Parameters.How to do this it is very Urgent Requirement.Please help me to solve this problem.
Thanks & Regards,
Ashok.

Hello Ashok,
In CRM5.0 IC webclient, I used FM 'BUPA_TEMPLATE_SAVE_TABS' to save information regarding Business Partner Template.
It worked for me. Check if can help you too.
Kind regards,
Bruno

Business partner retrieval from BOL

Although I am not new to ABAP and CRM I have difficulties understanding how the BOL/GENIL principal works and how to make full use of it.
Problem: I have developed a custom BSP which is called from IC Webclient (ZC_ICWEB).
I would like to know if there is a way of retrieving the business partner which has been identified (either via identification or inbox) in my own BSP.
Is the BOL always available in whatever BSP (custom or standard) you are in? How can I read this object and what query do I need to execute in order to obtain PARTNER?

Hi ,
Get the Variables stored in the gloabl Context from the interation center framework
Use the following code ,use the interface if_iccmp_global_data_cont_con to get the global variables
DATA: lr_gdc TYPE REF TO if_crm_ui_data_context.
lr_gdc = cl_crm_ui_data_context_srv=>get_instance( me ).
lr_entity = lr_gdc->get_entity( name = if_iccmp_global_data_cont_con=>gdc_currentcustomer ).
GDC_CURRENTCUSTOMER gives the confirmed BP in the IC_Agent Role
Regards
Vikranth

High-speed business partner search

Hi, all
http://help.sap.com/saphelp_crm60/helpdata/fr/b0/7ff3f1b791481f89147cacc02de8bc/content.htm
If high-speed business partner search is set up in your system, you can enable it in the account identification profile so that all interaction center (IC) agents assigned to this profile can use high-speed search to identify accounts in the IC WebClient. For searching large numbers of business partner records, high-speed search is more efficient than standard search because it stores and indexes your account data in main memory. To maximize the availability of high-speed search, the data is updated from the database once every six hours (default setting), though you can change this setting to balance freshness of data with maximum system performance.
Do you know about successfully implementation of this functionality?
Do you use this functionality?
Denis.

Closed.

Retrieve Business Partner number

Hi all,
we've upgraded from CRM 5.0 to CRM7 (2007). And some functionality that used to work involving a BAdI, no longer works for us. Here's the original situation using the 'old' SAP GUI:
After changing a business partner or one of its relationships, our BAdI implementation of PARTNER_UPDATE is triggered. In here, the current business partner is retrieved using BUPA_GENERAL_CALLBACK. This works just fine. This also works fine if one of the EEWB (Easy Enhancment Workbench) fields on a relationship has changed. We need the business partner in order for us to replicate the relevant data to an external NON-SAP system.
In CRM 2007 via the WebClient UI, this BAdI is triggered as well during a change of the business partner, one of it's relationships and even after a change of one of the EEWB fields. So far so good, however, we are not able to retrieve the business partner number after a change of the validity period of the relationship using BUPA_GENERAL_CALLBACK. This is not a real problem since we can also use BUPA_BUT050_CALLBACK as an alternative. Bit of extra coding, but no problem yet.
The real problem occurs, if we change a EEWB field. In this case both callback-function modules do NOT return any data at all. So I tried to use the generated function module ZZNZK_BUPR_CALLBACK to retrieve the business partner being processed. But this function module generates a dump, saying that the COMMIT WORK should not be interrupted (SYSTEM_ON_COMMIT_INTERRUPTED).
So main question actually is: How can we, in all cases (changing a business partner, on of its relationships or even an EEWB field on the relationship), retrieve the business partner from memory?
Kind regards,
Micky.
P.S. In the BAdI documentation SAP suggests to use the CALLBACK function modules, but they don't always (especially in case of EEWB field change) necessary do the job.
P.S. Not sure if this is the correct forum, since this BAdI is also triggered in non CRM related scenario's. However, the problem only occurs as of the upgrade to CRM 7 and the use of the webclient.
I'm waiting.....

Hi Micky,
The problem occurs due a change in memory handling between the SAP gui and the web ui. SAP gui basically fills all the memory for datasets that need to be displayed on the screen - which means that even if you change relationship data, the bp's address memory is also filled and thus the CALLBACK returns the memory contents.
In Web UI, the background processing uses BAPIs or APIs. The memory is filled ONLY for the dataset that you are changing. Hence, you can't always get the data from any CALLBACK, but you need to use the specific CALLBACK.
Your approach here is quite correct in using the EEWB callback, but i honestly do not know why the dump occurs. I do however know that the handling of relationship data is 'hopeless' - with an overlapping of dialog and bapi modes, which makes such dumps very common during post processing of relationship data. This problem would be much easier to trace under debugging, but its tough to estimate a guess - more so since its sue to a Z field.
The best bet would be to raise an OSS for SAP, since EEW ought to generate perfectly working callbacks as well, and these callbacks are perfectly allowed for use in all customer implementations. Ideally, the EEW callback ought to have returned the memory contents for the EEW field if it had been changed during the process.
Cheers,
Rishu.

Incorrect display Business Partner roles when creating Individual account

Hi,
The problem occurs in CRM 5.2. I have changed some business partner roles for both the business partner categories 'Organization' & 'Person'. My settings al correctly displayed in de SAP GUI but not in de webclient (my new business partner roles are only displayed correctly for 'Corporate Account' but not for 'Individual Account'.)
Does anyone has a clue?
Kind regards,
Nigel de la Rambelje

Hi Joost,
Thank you for your reply.
The issue is that different roles are displayed in the webclient compared to the gui.
For the business partner category 'Person' the following roles are displayed: Contact Person, Employee, Portal Provider & Sold-to Party (and which are the roles we would like to have).
But, if I create an Individual Account in the webclient, the following roles are displayed: Member, Patient, Physician, Portal Provider & Sold-To Party. The roles Member, Patient and Physician should not be displayed. Where are these roles defined? I would like to hide these roles.
Kind regards,
Nigel

What checks if a business partner is locked

Good day Everyone. In the CRM Portal, CRMM_ACCOUNT_FS I get an error
Error: Business partner 1 is currently locked by you
What Class-Method or Function Module checks if a business partner is locked?
I need to add to the lock checking because the partner can also be locked if the BPID is in another one of our tables.
I will give points, My promise.
Sincerely,
Marc

Hi,
I think you will get a quicker answer if you post this in the CRM forum (SAP CRM: Webclient UI - Framework)
Eddy
PS.
Put yourself on the SDN world map (http://sdn.idizaai.be/sdn_world/sdn_world.html) and earn 25 points.
Spread the wor(l)d!

ABAP: Link Case to Business Partner

Anyone know of a BAPI or class that will allow me to do this. I have created a Case (so have its GUID) and have the GUID of the Citizen (Business Partner) - just need to link them together - any ideas?

Hi Nigel,
You could also do it directly in the same way the standard in the webclient does it:
This is the coding of the method eh_OnCreate of class CL_CRM_IC_CASEAATTRIBUTE_IMPL which is the controller of view CaseAAttribute.htm from BSP application CRM_IC:
Here you find the creation of a case and the raising of the event.
You could also try to raise the event itself.
DATA: lr_cucoacmg   TYPE REF TO cl_crm_ic_cucoacmg_impl,
        lr_collection TYPE REF TO if_bol_bo_col,
        lr_entity     TYPE REF TO cl_crm_bol_entity.
DATA: lr_core        TYPE REF TO cl_crm_bol_core,
        lr_transaction TYPE REF TO if_bol_transaction_context,
        lr_factory     TYPE REF TO cl_crm_bol_entity_factory.
DATA: lt_params TYPE crmt_name_value_pair_tab,
        ls_params TYPE crmt_name_value_pair.
* get the core object out of the factory
lr_core = cl_crm_bol_core=>get_instance( ).
* get the current transaction (should have been started already)
lr_transaction = lr_core->begin_transaction( ).
* build create parameters
ls_params-value = typed_context->case_type->get_casetype( attribute_path = ' ' ).
* Create only with valid case type
check not ls_params-value is initial.
ls_params-name = 'CASE_TYPE'.
APPEND ls_params TO lt_params.
* get factory for 'CmgCase' business object
lr_factory = lr_core->get_entity_factory( cl_crm_cmg_il=>co_on_case ).
* create 'CmgCase' Entity
lr_entity = lr_factory->create( lt_params ).
check lr_entity is bound.
   IF iv_deactivate EQ abap_true.
     lr_entity->deactivate_sending( ).
   ENDIF.
* add to collection
lr_collection ?= typed_context->caseattribute->get_collection_wrapper( ).
lr_collection->add( lr_entity ).
* Set current focus of case in collection
lr_collection->find( iv_bo = lr_entity ).
*--- Content Management Integration
* terminate Alert for previous Case
cl_crm_ic_cmgadetail_impl=>terminate_alert( me ).
* Raise event Case_Selected
cl_crm_ic_cmgadetail_impl=>raise_case_selected( ).
Hope this helps you out a bit.
Kind regards,
Micha

No automatic Confirm of Business Partner requirde

Hi,
I have generated a Call-List for Organizations with and without Contact Person`s.
Using next Call the System confirms the selected Business Partner from the Call-List (without or with the Conatct Person) automatically.
Where can I set the Customizing so that I have first the Possibilty to select a Contact Person for the Organization manualy and then confirm it.
Thanks and regards,
Andreas

Under call list profile , uncheck the 'Auto prepare' flag
spro-> crm-> interaction center webclient -> additional function -> call list -> Define call list profiles

Problem in Creation of business partner

i create business partner with the help of BAPI_ISUPARTNER_CREATE_FROM_DATA
i want to add mobile number but there is no any field such like mobile number in address data table.
But there is separate table of telephone data. When i use this table to store the mobile or telephone number at that time bapi stores the data on the telephone table in independent communication but not in direct communication fields .
Please , suggest me what i do to store the data in direct communication instead of indirect communication.
Thanks for review my post...

Hi ilesh,
There are 2 kinds of communication data -
1. Address dependent- this is linked to the address, and would need to be created / changed using BUPA_ADDRESS_CHANGE. You need to pass the BP number and the address number to which you want to link the tel / mobile number.
2. Address independent - this is directly linked to the BP, without dependency on the BP's address. You can modify such data using BUPA_CENTRAL_CHANGE.
Now, you can decide which fields you want filled, and accordingly use the correct FM. Second point - how to make sure the number gets created as a mobile, and not normal telephone. There is a field called R3 user in the table ADR2, and also in the Telephone structures that you fill while calling the FMs mentioned before. Make sure you pass the correct value of R3 user ( i think it is 2 for mobile, but you can check it by looking at the value range for this element in ADR2 through transaction SE11).By default, R3 user is 1, which denotes landline telephone. To create mobile numbers, pass R3 user = 2 (or whatever value you look up from the value range).
This should solve your problem.
Cheers,
Rishu.

Error while creating a business partner / sponsor

Hi experts,
I am getting the following error (same as the one posted by one of the other users) when i try to create a business partner in the 'sponsor' role:
Sponsor does not have a customer associated with it.
Because of this error I AM STUCK!!! and cannot move forward with the rest of the customization. I searched all the settings and researched this error - couldnt find anything useful.
Can you guys PLEASE HELP???
Thank you,
Ajay

Dear Ajay,
The sponsor should have a customer number behind
Please have a look at the online help:[http://help.sap.com/saphelp_erp60_sp/helpdata/en/8d/b6283b85b6666be10000000a114084/frameset.htm]
See Customizing Grantee Management ->GM-GTE Customizing: Master Data -> GM-GTE Master Data Customizing: Sponsor
You can adjust your customizing in a way to create the customer automatically at the time of creating the sponsor, or you can first create the sponsor and link it to a customer afterwards. This will depend on how the sponsor Role (Standard is PSSP01) is set.
you can find it in the IMG> Master Data Synchronization> Customer/Vendor Integration> Business Partner Settings> Settings for Customer Integration> Set BP Role Category for Direction BP to Customer
and check options 'Customer-based' or 'Optional for Customer'
Hope this will help
Kind regards
Mar

IC WebClient - Business Partner

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