It's happened twice in the last month- I suddenly can't open my Pages documents unless I get the new version (for $20!) What is going on??!!

Some documents, but not others, that I've created/edited/printed and worked with JUST RECENTLY suddenly won't open UNLESS I get the new version of Pages (for $20!!) I just edited some of these a couple of days ago! I edited one, printed it, etc. Now I need to look at it again and it WON'T open! I "need the new version of Pages??! What if I don't want to suddenly shell out $20 to work with documents I made on the version I already have? And why do SOME documents now look different (in a new style) while others look like they always have, and function normally?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

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When double click itunes icon it shows " The file itunes library.itl can not be read because it was created by a newer version of itunes" so what can i do?

when double click itunes icon it shows " The file itunes library.itl can not be read because it was created by a newer version of itunes" so what can i do?

Unless you have attempted to downgrade to an older version of iTunes this is likely to be a sign of a corrupt library. See Empty/corrupt library after upgrade/crash.
tt2

I get a message that "the file itunes library.it can't be read because it was created by a newer version of itunes.

My itunes library won't come on when I connect to my computer. It comes up with the following message:
The file "itunes library.it" can not be read because it was created by a newer version of itunes.
Help

Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash

When i try to install snow leopard with install disk, it has me restart the computer instead of installing. can anyone help me figure out how to get the disk to actually install?

when i try to install snow leopard with install disk, it has me restart the computer instead of installing. can anyone help me figure out how to get the disk to actually install?

Ok, it's just a glitch that it's not auto-rebooting from the disk.
Please backup your personal files off the machine to a regualr external drive and disconnect all drives before doing anything
Take the 10.6 disk out and clean and polish the bottom with a very soft clean cloth and a tiny bit of rubbing alcohol to cut the oils.
Stick the disk in and reboot holding c key down, this will make it boot from the disk and you can install Snow Leopard that way.

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

The events of the last month have suddenly disappeared. I have opened these successfully several times during the last few weeks, but on opening them yesterday they weren't there any longer. No idea how this could have happened! Possible to retrieve ???v

The events of the last month, with the photographs have suddenly disappeared from the iPhoto Library. I have opened these successfully several times during the last few weeks, but on opening them yesterday they weren't there any longer. No idea how this could have happened! Is it possible to retrieve ???

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Iphoto shuts down immediately upon opening. It goes to the last picture that I was viewing and then errors out. I get the message that "iPhoto quit unexpectedly" and then get to Ignore, Report, or Reopen. Nothing has been successful.

What can I do to correct the problem with iPhoto closing immediately without loosing my photos?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

My software update shows that no update is available for my machine. It shows that it is running Snow Leopard 10.5.8, downloads for the 10.6.8 update will not open. I am trying to get the mac store app so I can upgrade to Lion.

I have not been successful in obtaining the latest version of Snow Leopard so I have the Mac Store app. My computer shows that there are no updates available even though it only shows it running version 10..5.8. I would like to upgrade to Lion. When I download the .dmg updates from the web, they try unsuccessfully to open in Itunes or Quicktime. I can not get them to run. What is my next step?

As noted, in order to update from OS X 10.5.x to OS X 10.6.x you will need to acquire the retail package for OS X 10.6; that initial jump can not be done via download.
The current shipping retail version for OS X 10.6 is 10.6.3. Once you have installed that you can update it to OS X 10.6.8 via the Combo Update - running Software UPdate should be able to fetch that for you. You can also download it directly -
Mac OS X 10.6.8 Update Combo v1.1
Once you have installed that you can download and install the update for OS X 10.7 (Lion).

TS1368 The file iTunes library.itl can not be read because it was created by a newer version of itunes.

Why can't I get into my itunes library anymore? I've purchased hundreds of songs in the past 3 years. When it asks me "would you like to download the newer version? I click yes and successfully download the latest yet I still cant access my library.

Unless you have attempted to downgrade to an older version of iTunes this is likely to be a sign of a corrupt library. See Empty/corrupt library after upgrade/crash.
tt2

I can't open Firefox at all, I always get the "Runtime Error!" message and never get a Firefox screen.

I've uninstalled and reinstalled Firefox a couple of times trying to fix this problem. Firefox worked in the past, but I haven't been able to reinstall it successfully since I had some repairs done that required a complete wipe of my disk and a complete reinstall of my operating system (Windows XP) and all software.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the ''Safe mode'' start window.
You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")
See also http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]

I am getting the error message "Itunes library cannot be opened because it has been created by a newer version of itunes." HELP!

I am getting the message "Itunes cannot be opened because it was created by a newer version of Itunes." HELP!

The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash

In the last month my iPad has started refreshing web pages on it's own. let's say I'm filling out a form or typing something on Facebook and have to put iPad down for a minute when I come back to page, it refreshes and I lose everything.

when I first got it, it did not do this. It's very annoying. I've searched and I can find nothing and of course my warranty is up so apple won't help. any ideas on why it's doing this. sometimes if I clear cache and cookies and then turn off and back on, it will stop doing it for a couple hours

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

The last 400 songs will not upload to iTunes Match and instead I get the following error: iTunes has encountered a user-defined break point and shuts down. How to fix?

What gives with this message. Any Apple reps want to tackle this. BTW I am uploading from Windows 7 Ultimate and meet all the mininum requirements as prescribed by Apple.

Enable the "iCloud Status" column in the iTunes Browser by pulling down View > View Options, select 'iCloud Status" and click OK. Sort on that column by clicking on it and find all the tracks that are "waiting." These you can delete from the iTunes library and the cloud, then update iTunes Match. Once you've done this youc an start adding the songs back to the iTunes library a few at a time.

The file "iTunes Library.itl" can not be read because it was created by a new version of iTunes.

so my computer got unplugged and its battery died right as it was finishing an iTunes update. when i restarted it, i got the above message. i re-installed iTunes from the website and that didn't help. i went directly to the mp3 files and tried to open those. no go there either. :frustrating!!!
when the "dialog box" shows up with that message, there is an "OK" button, but there when you click on it, it just closes. there is no prompt or hint at what one can do to remedy this situation. any help?
btw, i have a Dell laptop running WindowsXP with all my iTunes music on a detached hard drive.

I already thanked you but under the other "post". I am ecstatically happy to have my old system back, and will never upgrade anything again .. fear I'm doomed to happy dinausaur-hood.
Judy
this post might be of some help, Judy:
b noir: Re: How can i access
my itunes library now ive gone back to 6.5 from 7?

We have down loaded latest software for the ipod touch and now can't open up any Apps previously held on the Ipod touch. please advise how we can restore this without losing all the apps??

You can transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
You can transfer other stuff by using the third-part programs discussed in this previous discussion:
Best iPod to PC
If you previously synced to another computer and do not have the backup files you will lose your app data. You will have to restore to factory defaults/new iPod and then sync to the new computer.

It's happened twice in the last month- I suddenly can't open my Pages documents unless I get the new version (for $20!) What is going on??!!

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