Itunes does not recognize my 6th generation ipod nano. I installed, unintalled the progam...can't get it to work. any suggestions?

can't get my itunes to recognize my 6th generation nano. I have installed/uninstalled. Restarted and I can't get it to work. Any suggestions?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.

Similar Messages

ITunes does not recognize my first generation iPod Shuffle

iTunes does not recognize my first generation iPod Shuffle (512MB). Windows 7 sees the iPod as an empty external drive although the iPod has music on it. The iPod plays the music fine. iTunes does recognize a similar first generation iPod Shuffle.
What can be wrong with the iPod Shuffle? How can I fix?
Thanks,I
Jay

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
-Griff W.

ITunes does not recognize my 2nd generation iPod Touch.

The computer sees it but iTunes doesn't.
o iTunes diagnostics says no device is connected.
o I AM using the Apple-supplied cord.
o I've tried ALL the USB ports.
o I've stopped and restarted Apple support utlities then rebooted PC. (Multiple times)
o I've uninstalled and reinstalled iTunes. (Shut down PC after uninstall. Deleted Apple directory from AppData. Shut down PC agan. Downloaded iTunessetup then reinstalled.)
o Another iTunes (same version) PC recognizes my Touch and wants to sync it.
What's changed since the last successful sync?
o Updated Windows to 8.1.
o Updated iTunes to 11.1.3.8.
o I have disabled some irritating Dell run-in-background utilities. (The PC is a Dell Inspiron 14R.)
Short of buying a new iPod Touch, what do I need to do to get my Touch synced?
Thank you.

GOT IT!!!!!
The following steps worked for me:
1. Uninstall iTunes.
2. Uninstall Apple Application Support
3. Uninstall Apple Mobile Device Support.
4. Uninstall Apple Software Update
5. Uninstall Bonjour.
==> In summary, uninstall EVERYTHING Apple. (I left Quicktime installed as a gamble and won.)
6. Reboot PC.
7. Open Windows File Explorer and go to the C: drive.
8. Delete any folders with a name that includes "Apple" in Program Files.
9. Delete the Bonjour folder from Program Files.
10. Delete any folders with a name that includes "Apple" in Program Files (x86).
11. Delete the Bonjour folder from Program Files (x86).
12. Delete any folders with a name that includes "Apple" in ProgramData.
13. Delete any folders with a name that includes "Apple" in Users\username\AppData\Local.
14. Delete any folders with a name that includes "Apple" in Users\username\AppData\LocalLow.
15. Delete any folders with a name that includes "Apple" in Users\username\AppData\Roaming.
==> In summary, wander around the C: drive and delete any folders that have "Apple" in their name wherever you can find them. (There should be no folders with 'iTunes" in their name except possibly in Music. That can be left. So can all the folders named "iPod Photo Cache" in Pictures.)
16. Reboot PC.
17. Now that any known association with Apple has been removed from the PC, re-install iTunes. (Note: It may be necessary to re-authorize the PC for any content downloaded onto the iPod.)

ITunes 10.5 does not recognize my 1st generation iPod Touch. How can i sync?

I installed the latest iTunes 10.5.1 and now it does not recognize my 1st generation iPod Touch.
How can I get it sync?

Have you tried here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

My 6th generation nano is stuck in diagnostic mode. I tried resetting it but itunes does not recognize it. I've tried holding down various combinations of sleep, volume up and down without any success. Any thoughts?

6th generation nano is stuck in diagnostic mode

Hopefully this will help you. Try placing your iPad in recovery mode again. You may have to try this a few times.
iOS: Unable to update or restore

My iTunes does not recognize disc burner. I read through answers on the web page and followed the instructions for removing the GEAR drivers and then reinstalled iTunes. It still says there is no disc burner or software installed. Can anyone help?

These are my diagnostics:
Microsoft Windows 7 x64 Service Pack 1 (Build 7601)
IBM 8114W2C
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CEA7FC09BD5910
Current user is not an administrator.
The current local date and time is 2012-01-17 16:41:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b7d08a26c0b28e9f17d324690b8df8ca
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: LITE-ON DVD SOHD-16P9S, Rev FUS5
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 47:21 on CDROM-XA media.
Track 1, start time 00:02:00
Get drive speed succeeded.

Couple of things I spotted right off ... diagnostics still don't show me as an administrator but I told it run as administrator. When it asked to insert a prerecorded CD and then choose which drive to use, I have no drives in the menu to choose from but yesterday I had 2 and shows no external plug-ins installed. Hmmm. Fresh diagnostics below ...
Microsoft Windows 7 x64 Service Pack 1 (Build 7601)
IBM 8114W2C
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00D4AB7C099BA9C8
Current user is not an administrator.
The current local date and time is 2012-01-18 19:18:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b7d08a26c0b28e9f17d324690b8df8ca
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

My iTunes does not recognize my iPhone 4...plz help..!!

Hello Folks,
My iTunes (version 10.5.1.42) does not recognize my iPhone 4. I have tried all the below steps but nothing seems to work.
iTunes un-installed and installed again.
iPhone restarted
Virus protection disabled
Tried diffirent USB connection on my laptop
The same iPhone seems to be working prefectly fine on my friend's laptop. Please help..!!!

iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for Mac OS X

ITunes does not recognize 5th Generation video iPod in WinXp

PROBLEM: 5G iPod not recognized in iTunes (shows as removable hard drive in My Computer) via USB on HP Pavilion Notebook running WinXP. Latest error states insufficient power to run hi speed USB device on this computer. HP support replies that installed USB should comply to 480 Mbps hi speed standard. Trying to connect iPod via firewire results in "iPod can not be connected with firewire" error. Have tried the following steps before reaching this point:
Description of iPod: 5G, 30 gig video iPod model MA002LL contains 1.2 gig data (282 songs, 4 videos, 0 pictures)
Action: 5G iPod worked fine until connected to download purchased music 3 weeks ago.
Result: iPod screen shows "Do not disconnect" iTunes does not recognize iPod.
Action: Reset iPod (iPod works fine when not connected to any computer).
Result: same as above
Action: Recharged iPod overnight with wall outlet to confirm full charge.
Result: same as above
Action: Tried to run iPod Updater but iPod was not recognized by Updater (it does recognize iPod Mini and 4G)
Result: same as above
Action: Reinstalled latest version of iTunes.
Result: same as above
Action: Reinstalled COM interface for IPod Service several times.
Result: same as above
Action: Ran repair maintenance on iTunes (repair successful).
Result: same as above
Action: Uninstalled iTunes and iPod software, deleted their folders and bin files and cleaned out Temp directory, disabled virus protection and disconnected from network. Ran Windows Installer Cleanup Utility. (Uninstall successful)
Result: same as above
Action: Restarted and reinstalled iTunes and iPod Updater
Result: same as above
Action: Diasabled all non critical items in start menu
Result: same as above
Action: Uninstalled all three USB controllers
Result: same as above
Action: Reinstalled USBs
Result: same as above
Action: Tried to connect by firewire
Result: Error this device cannot be connected by IEEEE use USB cable.
Action: Talked to HP support to confirm USB standards on Pavilion Notebook.
Result: USB should read all 3 standard data speeds up to hi speed 480 MBps
Action: Tried 5G iPod on 2 other PC desktops with WinXP with powered USB 2.0 ports
Result: iPod shows "Do not disconnect" iTunes does not recognize iPod and both computers respond with the following error (which is not received on the notebook) "insufficient power to run hi speed USB device on this computer" both Desktops are older than the Notebook and have older versions of USB 2.0.
Action: Tried it on my iMac G4 thinking I could reformat it. Mac understandably does not read it as a drive. I tried the following three connections:
1) Firewire connection: iPod screen shows: firewire connection is not supported; 2) Powered USB port connection: drive is not recognized by Mac and iPod screen shows do not disconnect; 3) Unpowered USB port connection returns an error of "USB Low power notice" on Mac monitor and iPod screen shows menu but won't connect to Mac.
QUESTIONS:
Has the 5G iPod reached a point where it now pulls too much power to be read by USB? Is HP not giving me correct specs regarding the performance of the Notebook's USB? Why can I update my iPods with firewire on my Mac but not the PC? Any suggestions regarding what I should try next?
Thanks.
HP Pavilion dv notebook Windows XP

Solution was found: HP was encountering a conflict with a trial version of Symantec Security Center and Norton Anti-Virus causing an incomplete install of iTunes.
The following actions resolved the problem. Uninstalled both Symantec applications, uninstalled QuickTime 6*, installed QuickTime 7.1.3 (iTunes would not install successfully prior to this step, seems redundant but worked), installed iTunes 7.1 (with Quicktime 7.1.3 again), connected iPod 5G which was finally recognized, received error that iPod was currupted, restored iPod and is now working fine.
I hope that this helps someone else with similar video iPod problems.

I have an ipod touch and Itunes does not recognize device. What can I do?

I have an ipod touch and Itunes does not recognize device. What can I do?

See:
iOS: Device not recognized in iTunes for Windows

ITunes does not recognize my iPod Touch

My iTunes does not recognize the iPod Touch , I connect to the computer and not loaded or recognized by the iTunes, I can do? and uninstall iTunes and went back to install, now I can do? Thanks.

http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

TA27749 6th generation ipod nano does not charge in car - Please help!!!!!

I have a 07 BMW 5 series and a 6th generation ipod nano. The ipod plays fine through the car but it does not charge. The ipod I used previously was able to play and charge. Is there a way that I can get the new ipod to charge?
Please help!

See this Apple support document for help and instructions on disabling VoiceOver on your Nano.
http://support.apple.com/kb/HT4317
B-rock

TS1369 After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch.

Ipod was corrupted i restored it now windows and itunes does not recognize

one day i plugged my 80g classic in to charge and sync. itunes diagnosed my ipod as corrupted and said please click restore,so i did now my windows computer and itunes does not recognize it at all i have a new 1g shuffle and it works fine. wat do i do with the classic cause i miss the space and it still turns on and everything. Help!!!! Please

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick

Brand new Ipod touch bought yesterday - Screen is frozen with an itunes emblem and cable. Unable to refresh or restore ipod. Computer and itunes does not recognize ipod.

This is first Ipod for me - I have had less than one day. Screen is frozen with itunes emblem and cable. Unable to refresh/restore or do anything with ipod. I turn off/on and get the same frozen screen. My computer does not recognize ipod. Itunes does not recognize ipod so I cannot restore.... Should I take this ipod back and get a new one? Is this normal?

Before you can use the iPod you have to activate it by connecting it to a computer with iTunes. Try the following to get your computer to see the iPod so you can activate the iPod.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

My computer has Bitlocker encryption. When I plug in my iPod Shuffle to the USB port, iTunes does not recognize it.

My computer has Bitlocker encryption. When I plug in my iPod Shuffle to the USB port, iTunes does not recognize it. When asked to encrpt the Shuffle I say no, but still not recognized. When I encrypt it, still not recognized (even after it was restored by iTunes). Any suggestions please?

Did you find a solution?
My touch is doing the same thing.

Itunes does not recognize my 6th generation ipod nano. I installed, unintalled the progam...can't get it to work. any suggestions?

Similar Messages

Maybe you are looking for