My iTunes does not recognize disc burner. I read through answers on the web page and followed the instructions for removing the GEAR drivers and then reinstalled iTunes. It still says there is no disc burner or software installed. Can anyone help?
These are my diagnostics:
Microsoft Windows 7 x64 Service Pack 1 (Build 7601)
IBM 8114W2C
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CEA7FC09BD5910
Current user is not an administrator.
The current local date and time is 2012-01-17 16:41:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b7d08a26c0b28e9f17d324690b8df8ca
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: LITE-ON DVD SOHD-16P9S, Rev FUS5
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 47:21 on CDROM-XA media.
Track 1, start time 00:02:00
Get drive speed succeeded.
Couple of things I spotted right off ... diagnostics still don't show me as an administrator but I told it run as administrator. When it asked to insert a prerecorded CD and then choose which drive to use, I have no drives in the menu to choose from but yesterday I had 2 and shows no external plug-ins installed. Hmmm. Fresh diagnostics below ...
Microsoft Windows 7 x64 Service Pack 1 (Build 7601)
IBM 8114W2C
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00D4AB7C099BA9C8
Current user is not an administrator.
The current local date and time is 2012-01-18 19:18:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b7d08a26c0b28e9f17d324690b8df8ca
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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http://support.apple.com/kb/ts2308
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Thanks.
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http://support.apple.com/kb/TS1538
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I google search the phone you have, its NOT an Apple phone but a Windows Phone. It cannot be used by itunes at all.
pucheebaby wrote:
My computer is running Windows XP. I can use Zune just fine
You can use Windows Media Player or other third-party software to upload stuff to your phone but you can't use itunes. sorry.
To anyone that wants to know the phone pucheebaby is using: http://www.att.com/shop/wireless/devices/samsung/focus-s-black.html?WT.srch=1&ca gpspn=pla [scroll down on link for more info.]
Message was edited by: keeferaf
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