MacBook Pro battery had accumulated more than a 1000 charges, and stopped functioning unexpectedly. Went and got the battery replaced. Just saw that SMC Firmware 1.6 update deals with this. Possible to get my money back?

The firmware update corrects an error that may occur, however the techs would have checked the condition of the battery prior to installing a new one. If the battery was questionable, the firmware update was really not too important.
You can check the battery condition by going to the apple, left side of the menu bar, About This Mac, More Info, System Report, Hardware, Power and see what it says about Cycle Count, Condition, Capacity: Condition anything but Normal needs to be checked and may need to be replaced.
The cycle count of 1,000 charge cycles is the typical life of a Lithium-Ion battery, the point at which the capacity drops to 80% of the as built capacity.

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Install maverik on my MacBook Pro, I had no problem. Two days later I was shut down suddenly and reboot with a closed padlock and asking me for a password that does not match any of mine. What I can do?

Install maverik on my MacBook Pro, I had no problem. Two days later I was shut down suddenly and reboot with a closed padlock and asking me for a password that does not match any of mine. What can I do?

Try booting to the Recovery drive, running Disk Utility and Repair disk and Repair Permissions.
1. Reboot and immediately hold down command and R (two keys).
2. When you see the screen shown on this page, select Disk Utility and continue.
3. When DU is running, select the hard drove on the left, First Aid and Repair Disk.
4. After Repair Disk, click Repair Permissions.
Quit DU and restart.

HT204266 I have just paid for an App that i thought was something else, is there anyway i can get my money back?

I have just paid for an App that i thought was something else, is there anyway i can get my money back?

Since you have to consciously click and enter a password, the normal terms on the store are all sales are final.
All you can do is go to the support link above, follow to the Express Lane support for the iTunes store and plead your case for a refund. Just don't get your expections too high though.

HT203167 So my iPhone was stolen and most of the music on there was on a computer that I don't have anymore. Is it possible to get those songs back from my stolen phone or are they gone?

So my iPhone was stolen and most of the music on there was on a computer that I don't have anymore. Is it possible to get those songs back from my stolen phone or are they gone?

For iTunes purchased music you might be able to re-download it via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. For music from other sources (e.g. copied from CDs) then unless you had subscribed to iTunes Match and uploaded it to it from your computer then no, it won't be stored anywhere

Cannot get Macbook Pro to internet for more than 5-8 minutes. Why?

Greetings Apple board, this will be my first.
I have recently bought a Macbook Pro and I love everything about it. The only problem I'm having with this laptop is connecting it to the internet for more than 5-8 minutes. I have two PC's in the house which are connected to the internet via wireless Linksys router. I'm not to tech-advanced so if somebody could explain step-by-step as to what to do, that'd be great and very much appreciated.
A note: My Macbook works at other people's houses.

Model #, have you updated the firmware? Are you using a security protocol? If so which? The other thing I would try is:
System Preferences>Network>Advanced>DNS. Put the following in the DNS Servers box:
208.67.222.222
208.67.220.220
hit OK. Then hit Apply
The more pertinent info you provide as to your set up and what you have tried, the easy it is to help trouble shoot without going up and back.

MacBook Pro Freezes while using more than two applications at the same time

Over the last two weeks my MBP has been freezing every time i use two or more applications at the same time. For e.g. my whole system freezes from time to time when i use itunes and safari at the same time. This problem never existed before and has just started recently and is really annoying. What can i do to fix it?

Rather than re-installing Safari have you tried simply "Resetting" it (head to "Reset safari" under the "Safari" menu). It is possible that something in your user folder that supports Safari is really the cause of the problem. Re-installing Safari won't deal with this, but re-setting it can.
In fact the first thing you should try is simply choosing "Empty cache..". If your cache files are corrupted then this in itself could explain the behaviour.
If you choose to do the Reset first try it with just "Empty cache" and "remove all website icons" selected. This will reduce the amount that you will "lose" in the process. (Cookies, history, etc). Add in additional options if the first attempt doesn't fix it.
Cheers
Rod

I bought a 27 inch iMac that I must constantly send to repairs. How do I get my money back?

I bought this imac at the end of last year.
After 3 months the screen started to get smudges all over the place, and since I work in video production, thats just something I cannot have.
I sent my computer to get repaired, and they replaced the screen. It's been 2 months, the screen is getting burned again, and now it crashes constantly, I get the "white screen of death", it doesnt boot up, then the screen starts to flickr like a strobe light. I try again, and then the screen turns all blue, like a blue screen you get using a windows based PC. Now I luckly managed to boot it up, and came straight here, and if I manage to finish this post without it crashing again its a great deal of luck.
I called the apple call centre, and they said that apple somehow managed to replace my screen with another defected one (yes, they actually told me that) AND that I probably also have a defected seagate hard drive that they are replacing in all the imacs bought from 2009 to 2012. They also said that its "weird" that they didnt replace it the first time it went to repairs.
I do all my work on this computer, and I can't manage to constantly be without it to send it to repairs, and that is probably whats going to happen, till my warranty voids, then I will be the proud new owner of a 27 inch brick.
Im extremely dissapointed at apple. I was willing to pay 2000 euros for a computer, because then I would "pay for quality" of the product, and get good service. Well the product obviously has severe problems, and the customer service is even worst. They told me all that ridiculous stuff that puts apple in a shameful position, and also shoved me aside to deal with my problem with someone else. They said the only way I could "try" and get my problem fixed, Is if I send an actual letter (because apparently people still do that) to the Apple Europe Headquarters in Ireland. I live in Portugal.
Before the apple europe headquartes in Ireland ask me to send a pigeon to the United States, I would like to say that i'm probably never going to buy products from Apple ever again. I'm not the only person with this problem, and people close to me are having exactly the same problems and feelings twords apple. If I get my money back, maybe I will still buy my music from iTunes, that at least hasn't given me any problems...yet..

I have some news on my situation, and some news on the problem of the screen itself.
First, this still could be wrong, but here is a possible explanation for the screen problem:
http://www.hardmac.com/news/2011/04/05/investigation-of-the-marks-on-the-imac-sc reen
It seems that the mac is overly sensitive to dust, but the only dust that actually goes in, is a very thin kind that you have pretty much everywhere. Maybe the heat from the computer makes the dust stick or something, I don't know.
Anyway, I wen't to the store where I purchased my 27'' imac, and asked to talk to the manager (it's one of those big chain stores, like best buy, but in this case its called "Fnac"). Apparently I was terrebly missinformed by pretty much everyone, including "Fnac" employees. It appears that I am in fact protected by portuguese law, and everytime I get a new component replaced, I get a new 2 year warranty for it (in Europe you always get 2 year warranty for everything, instead of 1). And, after the 3rd attempt to fix a recurring problem, I can in fact demand the money back, or a replacemement new product. There is still some glitchy stuff on that matter though. The manager said there is this problem in pretty much in every retailer everywhere - there are 2 kinds of stores that sell apple products: there are those stores that are just intermidiates between apple itself and the customer, witch means that for every product they sell, they only own a small percentage of it; and there are those who buy apple products, to resell them to their costumers. On this second kind of stores (like Fnac, and probably BestBuy and such), where they resell, they have to give you the money back because the law says so (since they own the products they sell). But Apple on the other hand doesn't allow it. So basicly, they have to give me the money back or a new product first, and then ask apple for permission and hope for the best, because if they dont give permission, the store will loose the money the product is worth.
My problem is "kind of" solved though. Now I know that even in the worst case scenario, I can keep replacing the screens once or twice a year, witch is not really great because I'll not be able to work on it for around 2 months in every year. It's still bad for apple, and its sad that the ones who actually solved my problem was the europe consumer laws, the portuguese government, and the store. Apple, a company that at this moment makes more money then the united states, doesn't have a solution for me, and doesn't agree with the solutions the other ones gave me.
Thanks for all your help and opinions. They gave me some perspective.
I will still be on the lookout for more answers, and if anyone has the same problem I can use my experience to help them.

Is it possible to get your money back from Itunes if you were hacked and they purchased items?

My itunes account that I primarily use on my phone was hacked. A movie and a ringtone that I did not purchase showed up on a reciept that was emailed to me. I have changed the password to both my email and my itunes account. But I want to know if there was a way to prove I was hacked and can get my money back.

They show on your account's purchase history : http://support.apple.com/kb/HT2727 ?
If they do then you can try contacting iTunes Support via this page and see what they say : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Is it possible to get your money back, if a child accidently bought something in AppStore?

Yesterday a little boy was playing with my Ipod touch and today i received a receipt, which told my that I had used 300 DkK on a game called Farm Story. Is it possible for me to get my money back, when it was a mistake or will I just have to pay for this wrong purchase? I have not been abble to find any kind of way to get support on Apple's homepage, therefor I hope that one of you will help me. (:

Purchases through the different Apple Stores are considered final with no refunds
iTunes Store: All Sales Are Final
http://support.apple.com/kb/HT3641
iTunes Store Terms and Conditions
http://www.apple.com/legal/itunes/ww/
You can contact Billing and explain your situation. Perhaps they can assist you.
Mac App Store Support
http://www.apple.com/support/mac/app-store/
On your iOS device, go to Settings/General/Restrictions to block future in-app purchases.

I just acsidantly buy Aperture but i changed my mind. How can i get my money back?

I just accidently bought Aperture from App store. However I changed my mind I how can I get my money back?

Too late. According to the Refund Policy of the App Store (which is the same for the iTunes Store), once you acquire it, it's like opening up the box and using it. The product is loaded on your computer, and it's registered to you. You know that almost all Apple Pro products have a 30 day trial policy, so you could have tried it for 30 days.
Though you may not get far, try writing a professional message here:
http://www.apple.com/support/mac/app-store/

How to automatically log in on a MacBook Pro when there is more than one user

We have 4 users on our MacBook Pro.
How can we switch between users without having to log on each time?
I have found the "Disable Automatic Login" option in Systems Preferences have have unchecked it but I still get asked each time we switch between users - is this setting universal for all users once set, or does it need to reset when in each user profile?
Thank you

You are correct about iPhoto - sorry. It does look like local sharing has been removed in favour of iCloud sharing. It's something I did so rarely that I thought it was still there. You can export & copy items between libraries but it is less useful now (I'm not a fan of iCloud).
User home folders are designed to prevent other users seeing your stuff. It's why each user gets their own password.
You can give another user files via their /Users/username/Public/Dropbox folder (or go via the /Users/Shared).
The 'Shared' folder is within /Users - that can be used for all users. Some apps store media in there when it is needed by all users (Apples Motion did this for a while).
Applications are 'system wide' so any user can use them so long as they have access to that folder - all users have access to /Applications by default.
To be honest the default behaviour is generally setup correct with all of this… just install apps to /Applications & all users can use them.
If you need some privacy - put it in your home folder.
If you need everyone to access - put it in shared.
If you are having to think hard about how to make something work you may be going about it wrong - ask for a sanity check of your workflow via these discussions

The Adobe Reader conversion ability to Word (.docx files) will not work. How can I get my money back?

I signed up and paid for the service that Adobe Reader advertizes that says it can convert PDF files to Word (.docx) files. I tried it immediately after purchasing it and it did not work. What it did was it converted it to a .docx file but the content was in the form of a picture and therefore uneditable. This does me no good. Basically, it took a screen shot of the PDF and then inserted it as a picture into a word file. I wouldn't call that conversion. I would like my money back. How can I get my money refunded to me?

If the original PDF was an image, you need to perform OCR (text recognition) during the conversion.
To cancel the subscription go to http://helpx.adobe.com/x-productkb/global/service-b.html
[topic moved to ExportPDF forum]

I opened my MacBook Pro to a dark gray/black screen. Rebooted several times to no success. Pressed the "sunrise" button to no success. Computer only 14 months old. Any suggestions to get this puppy working?

I opened my MacBook Pro to a dark gray/black screen. Rebooted several times with no success. Pressed the "sunrise" key several times with no success. Any suggestions to fix this?

Do you have AppleCare? Even if you don't, take to the Apple store and tell them what happened. They should help even though it's a few months out of warranty. You might have to talk to a manager or different higher up.

HT201269 I used Iphone4 on AT&T for more than 2 years and then purchased an Iphone5. Transferred my AT&T number to new Iphone5 and got the old Iphone4 unlocked by Apple Corporation. I used old Iphone4 with Mobilink number in Pakistan 3 days back. How can

I used a Iphone4 for over 2 years on AT&T and upgraded to a Iphone5. Old Iphone4 was unlocked by Apple Corporation and it was used on Mobilink in Pakistan. It was stollen a few days back. I need its serial number to block its use. How can I get its serial number?

You can get the SN from the box the phone came in, & from iTunes:
http://support.apple.com/kb/ht4061

TS1702 If you purchase an app that blatantly lies about what it can do how do I get my money back?

Help I have been scammed by this app https://itunes.apple.com/us/app/wallamic/id797382255?mt=8
Says it's wall papers move they don't.

Your device is on iOS 7 and you haven't got 'reduce motion' set 'on', and you've tried contacting the developer ? If you have and they haven't replied then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

MacBook Pro battery had accumulated more than a 1000 charges, and stopped functioning unexpectedly. Went and got the battery replaced. Just saw that SMC Firmware 1.6 update deals with this. Possible to get my money back?

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