I opened my MacBook Pro to a dark gray/black screen. Rebooted several times to no success.  Pressed the "sunrise" button to no success.  Computer only 14 months old.  Any suggestions to get this puppy working?

I opened my MacBook Pro to a dark gray/black screen.  Rebooted several times with no success.  Pressed the "sunrise" key several times with no success.  Any suggestions to fix this?

Do you have AppleCare? Even if you don't, take to the Apple store and tell them what happened. They should help even though it's a few months out of warranty. You might have to talk to a manager or different higher up.

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    Interval Since Last Panic Report: 16181 sec
    Panics Since Last Report: 2
    Anonymous UUID: AB5E6E2A-652F-452D-BC74-386B74C54957
    Sun Feb 13 20:50:44 2011
    panic(cpu 0 caller 0x9f8bfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xc0000000 0x7ee1c000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x92e13888 : 0x21b50c (0x5d4438 0x92e138bc 0x223974 0x0)
    0x92e138d8 : 0x9f8bfa (0xc0e2bc 0xc7e940 0xc1d424 0x0)
    0x92e13978 : 0xb13640 (0x9acd404 0x85aa004 0x100 0x86)
    0x92e139c8 : 0xb0a639 (0x85aa004 0x100 0x92e139f8 0x9e86d7)
    0x92e139f8 : 0x171b9ce (0x85aa004 0x100 0x438004ee 0x5508e0)
    0x92e13b38 : 0xb322bd (0x85aa004 0x9327004 0x0 0x0)
    0x92e13b78 : 0xa01e63 (0x85aa004 0x9327004 0x0 0x0)
    0x92e13c18 : 0x9fe46f (0x0 0x9 0x0 0x0)
    0x92e13dc8 : 0xa0033e (0x0 0x600d600d 0x702a 0x92e13df8)
    0x92e13e98 : 0x994582 (0xc1d0001c 0xaa910001 0x20802040 0x92e13ee0)
    0x92e13ef8 : 0xd544eb (0x9161400 0x92e13f4c 0x0 0x7)
    0x92e13f58 : 0xd54696 (0x9271c00 0xd5bb54 0x92e13f78 0x2a358d)
    0x92e13f78 : 0x22fd09 (0x9271c00 0x0 0x0 0x0)
    0x92e13fc8 : 0x2a06cc (0x863ea0 0x0 0x10 0xd3e0cc0)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AGPM(100.12.19)@0xd51000->0xd5bfff
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x963000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x985000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x952000
    com.apple.nvidia.nv50hal(6.2.6)@0x15e5000->0x19f9fff
    dependency: com.apple.NVDAResman(6.2.6)@0x992000
    com.apple.NVDAResman(6.2.6)@0x992000->0xc7ffff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x952000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x985000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x963000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    10J567
    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 1056892162111
    unloaded kexts:
    com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x1446000, size 0x65536) - last unloaded 125618059448
    loaded kexts:
    com.vmware.kext.vmnet 3.1.2
    com.vmware.kext.vmioplug 3.1.2
    com.vmware.kext.vmci 3.1.2
    com.vmware.kext.vmx86 3.1.2
    com.paragon-software.filesystems.ntfs 82
    at.obdev.nke.LittleSnitch 2.2.05
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 31366624745
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.IOBluetoothBNEPDriver 2.3.8f7
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.DontSteal_Mac_OSX 7.0.0
    com.apple.iokit.CHUDUtils 201
    com.apple.iokit.CHUDProf 216
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
    com.apple.driver.AppleGraphicsControl 2.8.68
    com.apple.driver.AppleLPC 1.4.12
    com.apple.GeForce 6.2.6
    com.apple.driver.AppleIntelHDGraphics 6.2.6
    com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.CHUDKernLib 208
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IO80211Family 312
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
    -Thanks.
    Message was edited by: GoreLeech

    GoreLeech wrote:
    Hello,
    Having searched high and low, I can't seem to find a solution to my predicament.
    Sun Feb 13 20:50:44 2011
    panic(cpu 0 caller 0x9f8bfa): NVRM[0/1:0:0]: Read Error 0x00000100:
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Hi there, GoreLeech,
    as per above extract from your error log, you have experienced a kernel panic due to problems with your Nvidea GeForce GT 330 M graphics card that has a 256 MB memory.
    This may be due to the card not having enough memory for what you are doing, the only thing, I can suggest here is to call Apple, and get the machine checked out. You can run the Apple hardware test at home but I'd recommend getting it booked in with Apple. What is worse: A computer that randomly malfunctions, or doing without it for up to one week (often they repair it within a day!)?

  • Macbook Pro Early 2009 Randomly Sleeps / Black Screen While In use

    My macbook pro Early 2009, randomly goes to sleep while I am using the computer, I first noticed it occuring while I was using the mini display adapter to a computer monitor, and using a second monitor and watching a movie, the screen would go blank and I would have to wake it from sleep for it to come back on, sometimes closing the lid, sometimes pressing the trackpad, or keyboard to get it to work again, sometimes it would go back to sleep within 1 minute of waking.
    I assume the problem could have been from perhaps water damage, as I recently used a wet paper towel to clean my keyboard, and perhaps the paper towel was a little to moist, not overly but perhaps just enough to damage the sleep sensor. I am still unsure where that is located, the only other problem I have noticed with the computer is my [battery service indicator] notification has been on for the last year, but since I never used the battery, I always have it plugged in at the desk I never bothered getting it serviced. So
    I'm assuming its the Sleep Sensor? but here is what I hace done, just to make sure its not software. I was orignaly running 10.8, and after being frustrated while watching a movie and having my computer sleep every 2 minutes, I whipped my hardrive, put 10.9 developers preview on a usb and installed that.
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    Hi pictureswithPS, welcome to Apple Discussions!
    1. I have an original late-2008 unibody MBP that was purchased a week after the introduction. I have never had a single "black screen of death" ever, and I do some gaming under OS X on my machine. The heat issues are, in my humble opinion, greatly exaggerated. Does the machine get warm? Yes. However, any computer with this much power in this thin of an enclosure is going to get warm. Mine has never crashed, frozen, black screened, etc. once.
    2. I don't think PS is particularly intensive on the graphics card. It may use the graphics card, yes, but I don't think it will be quite as intensive as a 3D modeling application or 3D games. I would doubt you would ever run into problems anyway.
    3. Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
    No, it wouldn't likely void the warranty. However, if your fans die prematurely as a result of running them at high speeds for extended periods of time, I doubt Apple would be especially happy about replacing them. I do not use any 3rd party tools to manage my fans, and never will. It is simply not necessary.
    --Travis

  • Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive incoming calls. Does anyone have any suggestions please?

    Hi,
    I have a macbook pro and when making outgoing calls on facetime I get to connecting but it never does connect, however I can receive incoming calls. Any suggestions please?

    Hey there kakitiga,
    It sounds like you are trying to make a call with FaceTime, it never finishes connecting to the person you are trying to reach. I want to recommend the troubleshooting steps from this article named:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/ts4185
    If you encounter issues making or receiving FaceTime calls, try the following:
    Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    Verify that the Date, Time, and Time Zone are set correctly:
    From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
    Enable "Set Automatically".
    Click the Time Zone tab and confirm the closest city is correct.
    Verify that both parties are connected to an active broadband Internet connection.
    See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
    Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
    If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
    Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    Verify that both parties have installed the latest software updates for their Mac and/or device. See:
    Mac OS X: Updating your software
    iOS: How to update your iPhone, iPad, or iPod touch
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

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