My Acrobat has stopped working. I have the CS6 Master Collection. I have had this happen before and I had to reinstall by whole suite. Is this stil the best way to deal with this?

Sorry, meant CS6.

Hey Gary Kirby,
Please make sure that you are logged in to your system as an administrator.
Let me know the exact error that prompts on your screen while launching Acrobat.
You might also refer this KB doc link and try out solutions as mentioned:
Doesn't launch after 30 days | Installed as part of a CS6 suite
Please check and let me know.
Regards,
Anubha

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I have recently purchased two copies of Adobe CS4 Master Collection. The first copy was purchased on June 24th, with the first call to Customer support on June 25th.
The errors are various with 3 during installation on this vista machine and several when starting the applications. The only application that runs properly is Acrobat.
The others fail at activation screens with either BEX error in amtlib.dll or "Licensing has stopped working...” I have 3 case numbers assigned to this by tech support. I have talked to more than a dozen Tier One personnel and two Tier Two personnel. The CS4 package, at the request of various support people, has been uninstalled/re-installed 5 times. The various attempted “solutions” are well documented so I won’t post the detail here. There has been zero progress. Each support person insists on covering the same ground as the prior calls wasting time and money (mine). I have been waiting for 7 days for a return call from a Tier 2 support person.
During call two to tech support I was requested to remove all old Adobe software. So, at the time of this note, I have been 15 days without the new software working and none of my old software working. One would think that for the price charged for this Master Collection that, (A) The installation/activation process would work and (B) the customer support would be better.
I would certainly appreciate some response from Adobe with a solution to this problem. One of my case numbers is 181030791. Look in the case file, get my number, call me.

I have now logged over 9 hours on the phone with ‘support’ (as well as uninstalling and reinstalling my software) and this last genius’s solution………….. ’Set the system clock back to 2008 and run your machine for a day or two like this and I believe that will fix it!’
Can you believe this Mickey Mouse nonsense?
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You may want to consider as well:
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Thanks for the reply. Sorry I wasn't clear the version is XI standard. And I did check for updates. The program is current. Still a few times a day the program will crash and my user will have to start over again on the document she is working on. Very frustrating for her and me.
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Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

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My Acrobat has stopped working. I have the CS6 Master Collection. I have had this happen before and I had to reinstall by whole suite. Is this stil the best way to deal with this?

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