New Macbook Pro Optical Drive Issues

Okay. So I'm new at college, and had to buy a computer from the University, which I did. I got a Macbook Pro, because I really do like the Mac OS much better. However, I am having constant problems with my Optical Drive. When I first got it, the drive wasn't even recognized in the System. So I turned it in to the Help Desk, they say it works, I get it back and it doesn't. So, I opened it up and re-seated connection to the board and it works. I burned a couple CDs, installed printer, etc it's all working.
Now, for some reason, the drive is constantly doing something when nothings even in there. It's constantly making noises and such, and it will freeze my computer every couple minutes, locking me out. Even while I'm typing this, it's constantly freezing and stuff. When I put a disc in, it's not recognized. I just checked in the Profiler and now the drive isn't seen anymore. What's going on?? Please help!!

After taking it in to the tech department, I gave up on them and opened it myself. Re-seated the connection from the Superdrive to the main board, and it works fine.

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