No able to view message in HTML format?

I have a web server that uses GWIA to send email messages to the Internet and GroupWise users. When I read the message in GroupWise 7.03 HP1 client, I see a blank page. I have to do View > HTML format then I can see the content of this message. However, when I forward this message to others, it shows the blank format.
However, the same email that goes to the Internet is sent as HTML format properly.
I wonder if there is a switch on GWIA that will resolve the above. I only have /flatfwd enabled so far. I am not sure if /attachmsg will help because the same email sends out properly to other mail server.
Anyone has any idea?
Regards
Che

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