ORA-12154 connection error???

Hi
I have a "ORA-12154 TNS cannot resolve service name" error message. This occurs when i try to connect from a data connection wizard in MSWord for the purpose of a mail merge. I have checked the tnsnames.ora file and the SERVICE_NAME is the default XE, i type this as the server name into the connection wizard and receive the error message. Could the sqlnet.ora file have something to do with it? Is it actually technically possible to connect to XE from this wizard?
Thanks for any feedback
GC

In XE, I think that heterogenous services are not supported!

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    (SERVICE_NAME = orcl.qonnectis.com)
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