Pages says I need a later version to open a document. I have V 5.0 (1465) but the App Store lists V5.2.2 and says it's installed. Any ideas why I can't open the document, please?
I have V 5.0 but the App Store says it has 5.2.2 and that it's installed. Any ideas why I cannot open the document, please?
When you updated to Mavericks and qualified for the free iWork apps and then installed them, the old iWork apps were rounded up and put into a folder name iWork' 09 and the three new versions of the apps are scattered in the apps folder in alphabetical order.
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Hi. I somehow managed to delete the app store tab on my iphone homepage. Anyone know how I can get that back? I just got this and now I can't download any apps! Thanks!
You cannot delete that icon. More than likely it's just been moved to another page. You can use Spotlight to search for it if necessary.
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extension manager says I need a newer version of photoshop when I already have the most current version cc2014. Any thoughts on this?
lance have you found an answer to your question?
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i recently have ipad but before i sell it i made a back up of it and by an iphone when i put all the date on my iphone some files and software did not install is there anything i can do to recover the lost data? please help
I don't think you're on iOS 5, I think you're using iOS 6. That's the latest version.
Unless you've used iCloud to back up your documents, you won't be able to restore them. And for future reference, you don't have to uninstall Pages to update your iPad anymore. Sorry about this. -
Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.
Brett,
Well done getting the wireless network secured.
You have to precede the (hex) password with a '$' in Mac OS, to tell the Internet Connect dialog box that you are keying a hex password (rather than ASCII). This is because the Mac has detected that the network is WEP protected, and leaves it to you to decide how you want to key the password.
As an alternative, in Internet Connect (or from the AirPort icon menu), you can elect to join an "Other" network. If you select your network again, it'll come up with "WEP Password" as the option of Wireless Security. You can change this to "WEP 40/128-bit hex" and then not have to precede your password with the '$'.
Alternatively, you could tell us the make and model of your wireless router and we can tell you how to set, and use an ASCII password. From your 10-character hex password, we can see that you're using 40/64-bit WEP. Non-Apple routers can be a bit fussy when using ASCII passwords with 40-bit WEP (don't worry, this is also true for Windows PC's using 40-bit WEP too), but we can talk you through it.
As a final alternative, as you have such a whizzy Mac, as long as your wireless router supports it, you could use WPA security, and never have to worry about ASCII / hex / '$', etc. Older Macs (particularly original AirPort cards - not AirPort Extreme - and OS9) were limited to 40-bit WEP. -
The crop tool in my tool bar is not showing up. Any ideas why this is? Please Help
The crop tool in my tool bar is not showing up. Any ideas why this is? Please Help
It's the 3rd one on Photoshop standard. As Curt implies, each little icon position has several possibilities you can display, allowing you some customization of your Tools panel. Click and hold the mouse button to see each of the choices.
-Noel -
I have 2692 songs imported to my iTunes library and I've used 18.9 GB, why I can't import the rest of my CDs?
You really don't give us enough information to say. Maybe you have filled up your hard drive? Are you seeing any error messages (putting them down here exactly as you see them would help greatly).
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When i plug my ipod into my computer it is not recharging. The computer doesn't even acknowledge that it is plugged in. Any ideas why? It does have power left so i can use it but i want to recharge it of course. Any input is appreicated.
Plug it into the wall using the supplied charger.
Barry -
I have an imac 27 inch O SX 10.6.8. using iphoto 11 Version 9.1.5. I have scanned some photos at very high resolution with each photo being about 45MB. They're saved to desktop. How can I reduce the size of the scanned photo's they are crashing iphoto.
What format are they? Tiif? Jpeg? You can compress them with a lot of apps - including Preivew and just about any graphics editor out there. I'm not sure that 45mb would crash iPhoto thogh, are yo sure that's the cause? I know that some folks have mentioned pixel dimensions causing issues, as can color profiles.
Regards
TD -
For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?
iTunes Support -
http://www.apple.com/support/itunes/ -
I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.
You should be able to go > App Store > App store (menu) > store > view my account > sign in. Where do you vary after following this point. In between ID summary and Settings should be a section marked iTunes in the cloud and directly below but within that section, the message we are seeking.
I'm not doubting you, just don't see why you have this problem. -
Since I uploaded the new OS X Mavericks the App Store, Messages, Notes, Calendar, Maps and Preview will not launch/open. In Finder cannot find my files. Most crucially cannot upgrade OS X Mavericks software. I had two apple ID's, the old one not used
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Any ideas why I can't text my friend my iPhone 5s to her Samsung galaxy s4 mini? I have turned on my SMS when iMessage is in available but still nothing
Ask your friend if they use to have an iPhone and used iMessage. If so, they probably didn't unregister their phone number with iMessage before changing phones and your iPhone is still trying to send iMessages to their number. If that's the case, they need to contact Apple support and request that their mobile number be unregistered for iMessage.
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Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?
Has your problem been solved by the updates??
Have a similar problem. This MacBook opened all MS Office programs in Dec2012 but no longer does in Feb2013. Went to Microsoft/mac/downloads but none of the three updates would run citing a problem "version of software needed to run this update was not found on this volume".
MacBook: 7.1, Intel Core 2 Duo, 2.4 GHz
Microsoft Office 2011: version 14.2.3
Mountain Lion: 10.8.2 (12C60) -
Want to install Skydrive on my mac, but the app store wants US billing information and I am in Gibraltar. Can anyone help me with this?
Yes, if this is a permanent change. But you still have to have all the other changes - billing address, credit card, residence, etc. See Manage My Apple ID.
If you can't remember answers to security questions:
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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