Picklist icon missing/not available

I have a customer on 2007A PL38 where one user does not have the picklist icon available/appear in the AR Invoice. For Item invoices, it doesn't appear in the Item Code field; for Service invoices, it's missing from the GL Account field. Same applies to the Tax Code field.
We've been able to determine it relates to a specific user. But it's sporadic that this happens - one day it will be okay, the next it may not.
In the meantime when it is missing, I have them use the "*" to get the selection list.
Any suggestions would be appreciated.
Thank you,

I believe the current patch level is 41.  Perhaps upgrading might take care of this since you say it is sporadic.

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