Problem starting SMS message with iphone5

I have just got a new iPhone 5 (my first iPhone!), and seem to have an issue with messaging. I was doing some checks such as making calls, sending e-mails etc... And found that I can send iMessages to other apple products, however I cannot send a message to non apple phones. To make things more complicated I can reply to messages from other phones??? Could this be an iPhone issue, or must it be a carrier issue? My carrier is EE (orange).

Did you check with EE about SMS service?
Settings > Messages > Send as SMS: ON?
     Show Subject Field: OFF?

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