Re: High Level Complaints contact number?

Hi, 2 engineer appointments missed by BT, 2 days off work sitting on my **bleep** for 6 hours waiting for them, thousands of endless phone calls through my mobile as I have been without a phoneline or broadband or tv for nearly 2 months now.
They can´t do anything, they can´t be trusted, I´m exausted or trying to sort out something when the company can´t be bothered.
How do we know they log our complaints?how do we know something is actually happening?
If anyone can provide me with a number where I can at least try to sort it out it would be much appreciated.
A desperate and muchly dissapointed customer

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

High Level Complaints contact number?

Hi
I've got an issue that is turning into Groundhog Day which is covered in a different thread (service getting provisioned and that BT cancelling the order shortly afterwards, this is happened three times in two months now). I'm not getting any response on trying to escalate, so in effect BT's complaints procedure isn't getting followed making it impossible to get a deadlock letter allowing me to go to arbitration.
Does anyone have a current contact number for BT's High Level Complaints department? Not too interested in a postal address, BT are a telecommunications company after all and if the only way of contacting them is mail.....
Thanks in advance.
Jimmy

Hi Jimmy,
I've checked our email queue and we still don't have one for the address registered in your profile. I'll drop you a PM and we can take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

High Level Complaints Team

Hi, Can someone send me the contact details (phone oreferable) for yourselves please. I have a very serious complaint regarding the inept service i have received and the fact my account is being cancelled without my request or any notification after paying a years line rental in advance and a plethera of other issues that i have previously failed to have resolved.

Hi pleasehelp
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Can anyone give a good contact number for someone in the upper level of customer service

can anyone give a good contact number for someone in the upper level of customer care i have talked to two of the worst people from customer service, the "supervisor" who was very appropriate did give me a address to mail a complaint which i will but being a disabled veteran of the Iraq war and a member of the wounded warrior project i get upset at certain people who show no respect for the average person and even worse of an attitude to those injured serving their country. I'm in no way saying I'm better its just that i expect a grain of respect as a person, a fellow American working everyday just to get by. my issue was not an impossible issue to resolve but i was told by one rep that it was not possible after my call being "dropped" i called back and talked to another. Luke from call center Washington state told me it was possible but that the phone i ordered two days prior (that rep failed to finish the order)was no longer available and i could pick a different phone not on back order.......i mentioned my confusion to the lack of service and being told two separate things. i asked why this was when i was not the one who made the mistake he told me it was not there fault and pushed the blame to me....he then called me dude and started to speak over me. when i asked to speak to a supervisor he asked why i told him i was no longer interested in talking to him he said why, i asked to be transferred again he kept refusing saying listen man I'm trying to help you what do you want. i asked to speak to his supervisor at least three more times he refused. i asked for his employee information so i could call back to report his rude behavior he refused to give me anything except at the end he finally told me his name.. there is more but my hand is tired is there anyone who can help me? if i find an answer as i will be posting this to many sites i will post it here.

Hello hazzard0011, I want to first and foremost say we truly appreciate your hard work and dedication to our country. It is our commitment to provide a top notch customer experience. My apologies that this hasn't been the case in your recent interactions. We can definitely submit feedback to our upper leadership regarding the matter. Can you please send us a direct message so that we can further investigate? Also, please share details regarding the initial issue. Here's steps to send a direct message: http://vz.to/1b8XnPy
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Can anyone give a good contact number for someone in the upper level of customer care

Duplicate post - please see:
can anyone give a good contact number for someone in the upper level of customer service
Message was edited by: Admin Moderator

Hello hazzard0011, I want to first and foremost say we truly appreciate your hard work and dedication to our country. It is our commitment to provide a top notch customer experience. My apologies that this hasn't been the case in your recent interactions. We can definitely submit feedback to our upper leadership regarding the matter. Can you please send us a direct message so that we can further investigate? Also, please share details regarding the initial issue. Here's steps to send a direct message: http://vz.to/1b8XnPy
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

My contacts and whats app messages are shown on my sister's iphone! How can I secure my iphone and have a high level of security and privacy! Her Contacts are shown in my iphone as well!!

I have and iphone 6 with iOS 8.1. My contacts and whats app messages are shown on my sister's iphone! She have iPhone 6 and and iOS as well. How can I secure my iphone and have a high level of security and privacy! Her Contacts are shown in my iphone as well! Setting in mac and iphone are a bit presice and sensitive. Is there any way to solve my issue and increase the safety, security and privacy in my iPhone and its data?

Your problem is that she used your icloud ID to connect to icloud and thus had all your data synced to her device. Contacts are not saved in a backup to icloud, since they are stored independently in the Contacts section of icloud. If someone deletes them, they are gone. If you had them on the PC would they be available in some backup you frequently make of the PC?

High Level Bin Search, before Storage Type Search

Hi,
Can anyone help me to guide, which user Exit/Badi, be used for searching Empty bins, before storage type search. I come to know from one of colleague below message.
"" if you want to check the quantities on a higher level (before storage type search ), you can use the user exit "+++".""
I am unable to understand which kind of user exit "+++".
Background: Want to do putaway with storage type 007: Our high rack is having space (Bins) with different capacity. One rack can have 4 type of racks.
We want to putaway material with different bin types in one storage type.
Regards,
Mainsh Gupta

Hi Vijay,
Thanks for your quick reply. I am trying user exit given by you. Once again I would like to submit my requirements here.
a) We have 98 racks in Warehouse.
b) Product is Ball Bearing.
c) Bearings are handeled in Ea, Issue and Stock unit is Ea
d) Alternate Unit of Measure is Box, i.e. per box quantity is mentioned into Material Master.
e) Each Rack is having 5 different type of bins.
f) We want to fill rack from bottom to top for first rack, and then next rack.
g) Once we do putaway for any material, each time system should pick Next empty bin, and each bin type is different.
Case 1) If going with Storage Type 007:
                i) Need to maintain palletization data in Material master WM view 2.
               ii) Can not maintain any capacity check for Capacity utilization in Material Master. Capacity is only Pallatization data.
              iii) While creating TO, System goes for placemet of material from bottom to Top in Rack, but give similar quantity for each bin, & these quantities are defined from Material Master from Palletization data.
              iv) In this case it is not checking bin capacity.
My query:
i) How can we split quantity during TO Creation based on Next Empty Bin avaialbe with certain capacity and all further bins with other capacity.
ii) Can we have different type of bins in one storage type if we are going for Storage type 007. or it is mandatory to have similar kind of bins.
Case 2) If going for Storage type 002:
              i) Not maintined Palletiztaion data in Material master.
             ii) Maintining capacity check in WM View 1.
            iii) Maintained Capacity check in Bin master.
            iv) WHile careting TO , system doesnot spilt quantity for next empty bins avaialbe, Only one line item comes for whole quantities. and system throw an error.
Message Number: Message no. L3068
Message Details: Maximum quantity for storage bin TR-15 will be exceeded by 740.000 PC
My query: How can we split TO quantity as per next empty bins available.
If you will give me your contact number, I can speak to you over phone and eleborate in more details for your clear understanding my issue.
Regards,
Manish

High level contract and orders created with reference

Dear All,
The client is an integrated flat steel manufacturer. They have entered into quantity contract with high level products like for example Hot rolled coils + Cold rolled coils + Heat Treated plates 5000 T per month. There is no clear cut quantity breakup of each product. On monthly basis customer releases purchase orders with exact grade and dimensions. The requirement is to capture contact for 5000T and create orders with reference to the contract with necessary completion rule. Since exact break up of the high level products is not known controlling of order quantity to 5000T will involve lot of manual intervention. I was thinking in the contract we have high level material "X with 5000T and orders created with reference with actual materials like Hot rolled coils, Cold rolled coils and exact dimension/grade mentioned. Is this possible to have different materials in contract and order with enhancement?
Any other idea of fulfilling the requirements is welcome.
Thanks,

Hi Ramesh,
Go through EKPO there is a Table BANFN it will update when you create a PO with reference to PR
Do se11 > Table EKPO> CtrlShiftF10 > Assign any of PO no. in the EBELN > Execute > you will find BANFN table
it indicates Purchase Requisition Number. it will update when you create PO with reference to PR.
Regards,
Vraj

Bb z3 in high level service center

many issues with my bb z3 like disconnecting wifi itself, Wi-Fi direct not working, blootuth tethering, deleting contects automatically. I sent my mobile to RIM ( a higher level service center ) to Bangalore. One month passed but i have no info regarding the phone...i worrying. Please friends help me if someone have any idea when they will return my phone.

Hi anuj1,
Your best bet is to continue to follow up and visit the service center where you dropped off your device. As they may not necessarily be run by BlackBerry, but may be an affiliate of BlackBerry, they will know the current state of your device and be able to provide you with updates.
If they have provided you with a ticket number or contact information, follow up with them to get more information. Otherwise, I would recommend visiting them in person.
Best of luck with your device. Perhaps the issues you're experiencing with your BlackBerry Z3 are still being worked on, or have already been fixed by the service center!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!

Where can I find various high level examples of workflows being used

I am about to start a project with TCS 3.5 and have been participating in the Adobe webinars to help learn components and specific techniques but what I am lacking is an understanding of various workflows I can model my project after or take bits from various sources. Why start with Framemaker in this workflow versus RoboHelp or even Word? Questions like this I think come from experience with the process and I am thinking that what I am getting myself into is a chessgame with all these pieces and don't want to paint myself into a corner by traveling down one route. I have seen this graphic:
And this one:
And this one:
But they are too generic and do not contain enough information to really understand the descision making process one must go through on various projects.
Can we have a series of webinars made, all with the underlining theme of defining a working process or workflow, by having guests describe how they have or are using this suite in real life on their own projects? One that might include a graphic showing the routes taken through the suite with reasons why?
My project hopes to make a single source internal site that will tie together various 3D portable industrial coordinate metrology systems (hardware and software). It would be used as a dispersal site for help, communications between users and SME, OEM information, QA requirements, established processes, scripting snipet downloads, statistics, and training (including SOJT). Portable industrial metrology has 8 different softwares that are used and right now about 8 different instruments. These include laser trackers and radars, articulated arms, scanners, structered white and blue light to name a few. The softwares include Spatial Analyzer, Veriserf, CompIT, eMscon, AXYZ to a few there as well. I want to be able to participate and add content to an internal Sharpoint site, push content to users for stand-alone workstations, ePub, capture knowledge leaving the company through attrition, develop easy graphic rich job aid sheets, and aid in evaluations of emergent software and hardware. I would also like to leave the option open to use the finished product as a rosetta stone like translator between the software packages; doing this is the equivelent of doing this in these other software pacages for example.

PDF is definately a format I want to include, to collaborate with other divisions and SME for one reason, but also for the ease in including 3D interactive target models with in it and portability. I plan on being able to provide individual PDFs that are very specific in their topics and to also use them to disperse user guides, cheat sheets or job aids... something the user may want to laminate on their own and keep with them for reference, printed out. Discussion in these sheets would be drasticly reduced to only the elements, relying heavely on bullet points or steps, usfull graphs, charts and tables... and of course illustrative images. I am thinking that these should be downloadable buttons to print on each topic section, not in a general apendix or such. They would hopefully be limited to one page, double sided 8x10.
The cheet sheet would have a simplistic flow chart of how or where this specific topic fits in the bigger picture,
The basic steps,
Illustrations, equipment, setup
Software settings for various situations in a table or chart,
Typical result graph to judge with,
Applicable QA, FAA regulation settings or concerns,
Troubleshooting table,
Topic SME contact info
On the back, a screen shot infographic of software process
The trouble here is that I have read that FM has a problem sometimes in succesfully transfering highly structured or formatted material to RoboHelp. Does this then mean that I would take it from FM straight to PDF?
Our OEM material is very high level stuff... basicly for engineers and not shop floor users... but that is not to say they don't have some good material that could be useful. Our internal content is spread out across many different divisions and continents, with various ways of saying the same thing. This leads QA to interpret the information differently depending where the systems are put to work. We also have FAA requirements that need to be addressed and reminded to the user.
Our company is starting to also see an exodus of the most knowledagble of the users through retirement. Capturing the knowledge and soft skill packages they have developed working here for 20-30 years is something I am really struggling with. I have only come up with two ideas so far:
Internal User Web based Forum
Interviews (some SMEs do not want to make the effort in transfering knowledge by participating in anything if it requires an effort they don't see of benefit to themseleves), to get video, audio or transcription records

If a material reports to two higher level assemblies in the BOM /Is there a

Hi,
If a material reports to two higher level assemblies in the BOM would creates two planned orders for it. Each of the orders has a different date?
For example
Z is final assembly
In that Y is one assembly in that says X1material in level 2
And the again same material X1 is reporting to Y in levels 5 so here my question is it would create two planned order with different dates?
And
Is there any report to see confirmed time to say machine time / labor time or shall we go for report.
Thx....Srini

Srini,
CS15 can be usefull to check the usage of component in assemblies.
if its used then more then once it can be easily located through this report.
another concern what you expressed is not clear.
But what i understand is same component is used at level 2 and level 4 of a BOM.
assumption from the word levels is , X is used in level 2 its used directly in BOM of Y and Y have some differnt component G which inturn again have X in it .
so at both this levels if the dependent requirement is different, you can get 2 differnet orders use individual /collective indicvator for this material as individual .
If your concern is for BOM position (Item Number) field in BOM then system will create a single plan order even if you set it for individual requirement in material master.here some work around can be possible by maintaining lead time offset IN BOM in item detail screen.
check and come back
Hope it helps you
Regards
Ritesh

How to change the order of cascading prompt?[The prompt at higher level appears at TOP]

Hi Guys,
I have one doubt in cascading prompt without Hierarchy view in UNIVERSE 3.1
While running a report with it.
The prompt at higher level appears below the prompt at lower level.How can we change the order,i.e, I want Level 2 Account Code as top and then Level 3 Account Code ?
It can achieve in hierarchy view,but i don't want to set it as hierarchy view,because there are huge number of Level 2 Account code[Search pattern is not available too]
Thanks in Advance
Shenbu

Hi Sathish,
Thanks for your reply.
I created Cascading list of value as you said only.please find below screenshot for your refefrence.
I think,its tool limitation as "The prompt at higher level appears below the prompt at lower level in report".Can any other way is there to achieve?

Errors in the high-level relational engine on Schedule Refresh Correlation ID: 7b159044-c719-41f9-8d0f-da6f73576d6e

Connections are all valid and work when I setup the Refresh but when the schedule refresh occurs I get this error:
Errors in the high-level relational engine. The following exception occurred while the managed IDataReader interface was being used: The Data Transfer Service has encountered a fatal error when performing the data upload. The remote server returned
an error: (400) Bad Request. The remote server returned an error: (400) Bad Request. Transfer client has encountered a fatal error when performing the data transfer. The remote server returned an error: (400) Bad Request. The remote server returned an error:
(400) Bad Request.;transfer service job status is invalid Response status code does not indicate success: 400 (Bad Request).. The current operation was cancelled because another operation in the transaction failed.
It is trying to refresh 3 simple tables with less than 9,000 rows each.
Also, i'd like to add that the refresh works right from excel as well...
Another fact just in, it seems to work on one out of 3 tables sometimes, so first table gets a success on the log, but sometimes it fails (It succeed twice and failed once with the above error). The second table never succeeds and gets the error above.
The 3rd table never even gets attempted.
Am I running into some sort of timeout perhaps?
loading
Failure
Correlation ID:
7b159044-c719-41f9-8d0f-da6f73576d6e
04/01/2015
at 01:50 AM
04/01/2015
at 01:53 AM
00:03:14
Power Query - Sendout_Records Not tried
Power Query - Positions Errors in the high-level relational engine. The following exception occurred while the managed IDataReader interface was being used: The Data Transfer Service has encountered a fatal error when performing the data upload. The
remote server returned an error: (400) Bad Request. The remote server returned an error: (400) Bad Request. Transfer client has encountered a fatal error when performing the data transfer. The remote server returned an error: (400) Bad Request. The remote
server returned an error: (400) Bad Request.;transfer service job status is invalid Response status code does not indicate success: 400 (Bad Request).. The current operation was cancelled because another operation in the transaction failed.
Power Query - Position_Activities Success.

This is not because of the number of rows, instead its the execution time. The query takes more than 7 mins to execute and seems this fails the refresh process.
Thank You

Settlement Run on Higher Level WBS

Hello Experts,
Scenarios is that I need to run settlement on 2nd Level WBSE where I have assigned asset class but my activities are linked on 3rd OR 4th Level WBS Elements due to the requirement of detailed level project planning. Cost is posted against lower level WBS Elements and settlement is to be run on higher level WBS Element.
Can I roll up the cost from lower level WBS to Higher level WBS so that settlement can be run against the asset class assigned with higher level WBS Element
Please advise. Thanking you in anticipation...
Warm Regards

Hi,
You can perform this kind of settlement in two ways based on different conditions:
1. If there is only one asset to be created from project, then instead of hierarchical settlement you can use the line item settlement to the same asset maintained in the settlement rule of superior WBS, by using settlement strategy as in customization as ( Settlement rule generation: account assignment category........4) Copy rule from superior object. So that settlement of all the object will be done to the same asset.
2. Otherwise, if you want to have the settlment to the same asset of your project structure in hierarchy, then you can use SAP note number 211324, to have Settlement rule generation: account assignment category as 05 (Superior WBS element), in the customization of settlement strategy.
I hope this should help you.
Regards
Avisek Bhardwaj

High-level business process scenario

Hi all, I have a business process scenario for which CRM and ECC has to be used. The scenario is like this:
There are 2 subsidiaries of a company - A and B, which are into trading of materials.
Between A and customer there is sales agreement. Between B and vendor there is purchase agreement.
Whenever customer requires materials, it will send request to A. So, A creates a sales order. B in turn sends a request to vendor for which a purchase order is created. The vendor ships the goods directly to customer. The vendor bills B for the purchase order. B adds some margin and then it goes for inter-company settlement with A. A bills the customer for the materials. In this entire process, both A and B earns profit through margins.
It has to be noted that CRM has to be used as contact point with customer.
Now I have the following questions:
1. How would the high-level business design be like?
2. How would be the document flow?
3. How can inter-company settlement and billing be done?
All constructive comments and feedback will be rewarded.

Hello Animesh,
Can you please let me know the solution you found for the intercompany business process. I have the similar kind process which needs to be configured in CRM7.
Thanks a lot
Lingaiah Manne

Re: High Level Complaints contact number?

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