Bb z3 in high level service center

many issues with my bb z3 like disconnecting wifi itself, Wi-Fi direct not working, blootuth tethering, deleting contects automatically. I sent my mobile to RIM ( a higher level service center ) to Bangalore. One month passed but i have no info regarding the phone...i worrying. Please friends help me if someone have any idea when they will return my phone.

Hi anuj1,
Your best bet is to continue to follow up and visit the service center where you dropped off your device. As they may not necessarily be run by BlackBerry, but may be an affiliate of BlackBerry, they will know the current state of your device and be able to provide you with updates.
If they have provided you with a ticket number or contact information, follow up with them to get more information. Otherwise, I would recommend visiting them in person.
Best of luck with your device. Perhaps the issues you're experiencing with your BlackBerry Z3 are still being worked on, or have already been fixed by the service center!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!

Similar Messages

Service item not relevant for pricing if used with higher level item catego

Hi,
We have a service item e.g S900 with Item category ZTAD.
This line Item automatically creates a Service Order.
Requirement is , if this service item is used with an Equipement Item,
Item 10 --> Equipment
Item 20 --> Service
--> There would be price required for the Equipment ( Condition type ZPRO - Mandatory )
--> System should not ask for the price of Service Item, as it would be inclusive in the Equipmetn charges.
--> In short if the Service item is used as Sub item with Equipment, it is not relevan for pricing.
I tried copying ZTAD and creating a new item cateogry which is not relevant for pricing...would that be the correct approach, but facing several issues related to Automatic Service order generation.
what could be possible ways to achieve above.
Regards
Trupti Deulkar

Hi,
System will ask the price for item category TAD bcoz service also chargble,in your case insted of TAD use TANN as free,
You can define based on your higher level item category for Ex : OR + Normusage(Blank)Higherlevl item (Blank)= TAN
you can config like this ORNormUsge(Blank) + TAN = TANN
like this you can do it this correct way or els you can manually enter the item catagory (TANN) at sale order line item level.
Thanks
Vinayak.
Edited by: vinayak4all on Jul 12, 2011 2:45 PM

Complaint Letter to BlackBerry due to the very rude service I have received in your service center in Kuala Lumpur Malaysia.

To BlackBerry Malaysia, BlackBerry International and Brightstar Corp,
On the 17th of October 2013 (2:44:27 PM), I’ve sent in my BlackBerry 9810 for service of the track pad with the work order (WO621039) and serial number ([removed]) at your BlackBerry Expert Center by IXSUN Sdn Bhd (Lot L2-19A, Level 2, Tropicana City Mall, No.3, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia).
At the same time I have ordered 2 pieces of F-S1 battery pack as there wasn’t any ready stock for me to replace another 2 of my BlackBerry 9810 as I am having 4 BlackBerry 9810 within the family member. Back on the 17th of October, I was told that the stock will be arriving by the time my phone is ready to collect. On the date of November 3, 2013 approximately 9:05 PM I came to the service center to collect my phone as I was told that it is ready to be collect. After getting my phone back, I was told that the battery pack is still out of stock by their service personal with the name of ANG CHUN SIANG.
I told him that his colleague assured me that the stock will be arriving by the time my phone is ready to be collect, so how long more do I need to wait for the battery pack to arrive. He then told me that the F-S1 battery pack has run out of stock in Malaysia. I then ask him whether the Blackberry Malaysia distributor of Brightstar Corp bringing in from overseas will. He firmly told me by rising up his voice telling me that IT IS OUT OF STOCK WORLDWIDE, maybe BlackBerry has discontinued this product as it is for an older model phone.
I say: “My phone is still functioning well, just that the battery is out of order as it doesn’t last at all, I will run out of battery every 2-3 hours after per fully charge, or it will suddenly blackout saying that battery is out where the indicators show that I still have half of the battery. If BlackBerry discontinued the product what should I do with my phone, does it mean I need to change a brand new phone?”
He replied: “If you want to change your phone, then change all your BlackBerry phone away.” (In a very rude manner and loud volume).
Although all 4 of my BlackBerry 9810 are still under warranty, I understand that the battery lifespan is not covered under the warranty. Me as a user, ordered 2 new battery pack to replace the existing battery. I am willing to pay RM168 each for the new battery. I am not asking for a replacement or wanting to claim under the warranty for the battery. But because of BlackBerry and Brighstar Corp failed to provide the battery packfor me, I am told by your BlackBerry Expert Center staff to change away my entire BlackBerry phones that I am having. Bare in mind that my family member are users of 8 BlackBerry phone which includes BlackBerry with 4 BlackBerry Torch 9810, 1 BlackBerry Bold 9780, 1 BlackBerry Bold 9900 and 1 BlackBerry Z10.
I felt very offended and insulted that after supporting BlackBerry product for so many years, for the first time I have the feeling of looking into other brand of smartphones. Because of the existing battery pack are out of order, I had told to change all my useable phone to brand new smartphones away when I can continue using my phone without facing any issue by just changing the battery pack. By spending a merely RM168 each for the new battery pack then I can continue enjoy using my BlackBerry 9810 smartphones, but unfortunately I was told to spend thousands of money to buy a brand new smartphones. I am very disappointed at the service provided by your authorized BlackBerry Expert Center, as a loyal Blackberry supporter, I guess I know why the sales of BlackBerry has been dropping because their own dealer are chasing their customer away.
I strongly urge the BlackBerry Malaysia, BlackBerry International and Brightstar Corp look serious into this manner and pay high attention in this issue. Prompt investigation are highly appreciated. You can reach me anytime at [personal information removed]. I am looking forward for reply from any parties that are related and involved directly or indirectly.
Regards,
Nigel
Moderator Note:
Edited content to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Errors in the high-level relational engine. A connection could not be made to the data source with the DataSourceID of '

When I deploy the cube which is sitting on my PC (local) the following 4 errors come up:
Error 1 The datasource , 'AdventureWorksDW', contains an ImpersonationMode that that is not supported for processing operations.  0 0
Error 2 Errors in the high-level relational engine. A connection could not be made to the data source with the DataSourceID of 'Adventure Works DW', Name of 'AdventureWorksDW'.  0 0
Error 3 Errors in the OLAP storage engine: An error occurred while the dimension, with the ID of 'Customer', Name of 'Customer' was being processed.  0 0
Error 4 Errors in the OLAP storage engine: An error occurred while the 'Customer Alternate Key' attribute of the 'Customer' dimension from the 'Analysis Services Tutorial' database was being processed.  0 0

Sorry hit the wrong button there. That is not entire solution and setting it to default would work when using a single box and not in a distributed application solution. If you are creating the analysis database manually or using the wizard then you can
set the impersonation to your heart content as long as the right permission has been set on the analysis server.
In my case I was using MS Project Server 2010 to create the database in the OLAP configuration section. The situation is that the underlying build script has been configured to use the default setting which is the SQL Service account and this account does
not have permission in Project Server I believe.
Changing the account to match the Project service account allowed for a successful build \ creation of the database. My verdict is that this is a bug in Project Server because it needs to include the option to choose impersonation when creating the Database
this way it will not use the default which led to my error in the first place. I do not think there is a one fix for all in relations to this problem it is an environment by environment issue and should be resolved as such. But the idea around fixing it is
if you are using the SQL Analysis server service account as the account creating the database and cubes then default or service account is fine. If you are using a custom account then set that custom account in the impersonation details after you have granted
it SQL analysis administrator role. You can remove that role after the DB is created and harden it by creating a role with administrative permissions.
Hope this helps.

Errors in the high-level relational engine. The data source view does not contain a definition for the table or view. The Source property may not have been set.

Hi All,
I have a cube in which i'm using the TIME DIM that i created in the warehouse. But now i wanted a new measure in the cube which is Average over time and when i wanted to created the new measure i got a message that no time dim was defined, so i created a
new time dimension in the SSAS using wizard. But when i tried to process the new time dimension i'm getting the follwoing error message
"Errors in the high-level relational engine. The data source view does not contain a definition for "SSASTIMEDIM" the table or view. The Source property may not have been set."
Can anyone please tell me why i cannot create a new measure average over the time using my time dimension? Also what am i doing wrong with the SSASTIMEDIM, that i'm getting the error.
Thanks

Hi PMunshi,
According to your description, you get the above error when processing the time dimension. Right?
In this scenario, since you have updated the DSV, it should have no problem on the table existence. One possibility is that table has been specified for tracking in the notifications for proactive caching, but isn't available any more for some
reason. Please change the setting in Proactive Caching into "MOLAP".
Reference:
How To Implement Proactive Caching in SQL Server Analysis Services SSAS
If you have any question, please feel free to ask.
Best Regards,
Simon Hou
TechNet Community Support

Change Higher Level Item of the Sub-Item in Repair Order

Hello
We have a in-house-Repair order created from Compliant.
This repair order has main Line Item of type 'Repair Request' having Item no 1000.
From this Line, we are creating new main lines 'Return for Repair' 1001
and 'Diagonsis' lines 1002 through Actions(appearing as buttons on the Items Assignment Block).
Both these lines have Higher Level Item as 1000.
From the Diagonsis 1002 line, we are generating new Debit Memo line 1003(higher as 1002 ) by selecting a new button . This is billable and to be charged to the Customer in ECC.
How do I change the Parent/Higher Level Item value from 1002 to 1001(Return for Repair) for charging the Customer.
I found an action used for generating the Debit Line in CRM.
Please advice on how to achive this functionality.. Is this possible ?
Cheers
RJ
Note: I am new Tech Guy in Service area.
Edited by: Remo J on Jul 30, 2011 11:00 PM

Hi Remo,
Did you implement the in-house repairs completely?
Did you also work on ECC billing and controlling integrations?
would really appreciate your response on this.
Regards,
Itisha

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Errors in the high-level relational engine on Schedule Refresh Correlation ID: 7b159044-c719-41f9-8d0f-da6f73576d6e

Connections are all valid and work when I setup the Refresh but when the schedule refresh occurs I get this error:
Errors in the high-level relational engine. The following exception occurred while the managed IDataReader interface was being used: The Data Transfer Service has encountered a fatal error when performing the data upload. The remote server returned
an error: (400) Bad Request. The remote server returned an error: (400) Bad Request. Transfer client has encountered a fatal error when performing the data transfer. The remote server returned an error: (400) Bad Request. The remote server returned an error:
(400) Bad Request.;transfer service job status is invalid Response status code does not indicate success: 400 (Bad Request).. The current operation was cancelled because another operation in the transaction failed.
It is trying to refresh 3 simple tables with less than 9,000 rows each.
Also, i'd like to add that the refresh works right from excel as well...
Another fact just in, it seems to work on one out of 3 tables sometimes, so first table gets a success on the log, but sometimes it fails (It succeed twice and failed once with the above error). The second table never succeeds and gets the error above.
The 3rd table never even gets attempted.
Am I running into some sort of timeout perhaps?
loading
Failure
Correlation ID:
7b159044-c719-41f9-8d0f-da6f73576d6e
04/01/2015
at 01:50 AM
04/01/2015
at 01:53 AM
00:03:14
Power Query - Sendout_Records Not tried
Power Query - Positions Errors in the high-level relational engine. The following exception occurred while the managed IDataReader interface was being used: The Data Transfer Service has encountered a fatal error when performing the data upload. The
remote server returned an error: (400) Bad Request. The remote server returned an error: (400) Bad Request. Transfer client has encountered a fatal error when performing the data transfer. The remote server returned an error: (400) Bad Request. The remote
server returned an error: (400) Bad Request.;transfer service job status is invalid Response status code does not indicate success: 400 (Bad Request).. The current operation was cancelled because another operation in the transaction failed.
Power Query - Position_Activities Success.

This is not because of the number of rows, instead its the execution time. The query takes more than 7 mins to execute and seems this fails the refresh process.
Thank You

Blackberry curve 9220 got dead in just 4 weeks. the worst service center experience in ahmedabad, gujarat - india.

Conversation started Tuesday
6:32pm
Hem(personal info removed)
hi, my name is hem(personal info removed) from ahmedabad.
i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week of april'13 and on 31st may'13 my phone got dead. i submitted to the service centre in ahmedabad @ mithakali on 3rd june'13(WORK ORDER NO. - (personal info removed)223). i have been told that it needs to be sent to bangalore and will be back in aroung 15-20 days. still i have not received my phone. no one from blackberry is responding to me. from service centre ms. shweta told me that it will take one week - the same reply since last two weeks. mr. chintan has cooperated well on the no.((prsonal info removed)70). mr. chintan said that this service centre does not belongs to him so he has given me one more contact no. of mr. pravin - (personal info removed).
i m trying to get connect to this no. since last two days. this no. is either busy or not getting replied. i tried this no. in last two days for more than 50 times atleast. today mr. chintan has given me one more no. of mr. prashant ((personal info removed)13). he asked me for the WO no. and told me that some one will get back to me. i got a call from mithakali service centre and same reply - one more week. now mr. prashant is also not replying my phone. i m really not understanding a phone like blackberry which i hardly used for 4 weeks is lying with service centre since almost last four weeks. now in no way this phone is acceptable to me. now this long message is my last hope. i hope to recieve at least a reply as this is the longest message i have ever drafted in my life and that too for a bloody phone like blackberry. black service and black associates.
Regards,
(personal info removed)
THE TIMES OF INDIA - (personal info removed)

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to perform high-level planning without doing full costctr-level rollup

I am wondering what my options are for this effort - we want to start our 2009 budget season by first preparing a high-level 2009 plan. To do the high-level plan we'd like to avoid building and interfacing workbooks at the cost center level; instead, to get started, we want to look at groups of cost centers that represent the different lines of business of the Bank (retail, credit, etc).
Here's my question:is it possible to build planning workbooks not at the cost center level, but at a cost center rollup level? That is, we'd like to avoid having 10 workbooks at the cost center level that make up the rollup "Mortgage Lending"; instead we want one workbook for Mortgage lending that includes data for all 10 of those CC's.
Please let me know if you have any ideas as to how to do so, thanks, W

I am wondering what my options are for this effort - we want to start our 2009 budget season by first preparing a high-level 2009 plan. To do the high-level plan we'd like to avoid building and interfacing workbooks at the cost center level; instead, to get started, we want to look at groups of cost centers that represent the different lines of business of the Bank (retail, credit, etc).
Here's my question:is it possible to build planning workbooks not at the cost center level, but at a cost center rollup level? That is, we'd like to avoid having 10 workbooks at the cost center level that make up the rollup "Mortgage Lending"; instead we want one workbook for Mortgage lending that includes data for all 10 of those CC's.
Please let me know if you have any ideas as to how to do so, thanks, W

High level description of why an Enterprise Admin account is required for DirSync config

Hi all,
I understand that as part of the Azure AD Sync tool config wizard you are required to enter the credentials of an Enterprise Admin account. These credentials are required for the creation of the MSOL_AD_Sync service account within the Users OU of Active
Directory. This account is granted read and synchronization permissions to the local Active Directory.
Is someone able to provide a high-level description of what this actually means i.e exactly which permissions are granted and on which objects. Are we talking about having to modify the permissions of every single object within Active Directory?
Many thanks in advance,
Graham

Hi,
To start with, I guess you would know that this is a Kind of a Temporary.
I have some details from previous conversations and blogs
Hope this puts some light on your query.
When configuring the Microsoft Online Services Directory Synchronization Tool, you are asked to provide the credentials for an account that has
Enterprise Admin permissions on your organization's local Active Directory directory service. It accepts credentials in either of the following forms:
[email protected]
Example\someone
These Enterprise Administrator credentials are not saved. They are erased from the computer's memory after the service account is created.
How the Active Directory Credentials Are Used
The Microsoft Online Services Directory Synchronization Tool Configuration Wizard uses the Enterprise Admin credentials to create the directory
synchronization service account, MSOL_AD_Sync. This service account is created as a domain account with directory replication permissions on your local Active Directory and with a randomly generated complex password that never expires.
Note:
Changing the password associated with the service account is not recommended.
How the Service Account Is Used
When the directory synchronization service runs, it uses the service account credentials to read from your local Active Directory and write to the
synchronization database. The contents of the synchronization database are written to Microsoft Online Services using the Microsoft Online Services credentials requested on the
Microsoft Online Services Credentialspage of the Microsoft Online Services Directory
Synchronization Tool Configuration Wizard.
Note:
If you add a domain to your Active Directory forest, you must run the Microsoft Online Services Directory Synchronization Tool Configuration Wizard
again to add the new domain to the list of domains to be synchronized.
Thanks & Regards
John Chris

High Level Recommendations For Multi-Tier Application

Hello:
I have been reviewing Windows Azure documentation and I'm still somewhat confused/unsure regarding which configuration and set of services is best for my organization. I will start off by giving a high level description of the what the environment
should be.
A) 2 "Front End" IIS Instances, Load Balanced running an MVC 4.0/.Net 4.5 Web Application
B) A "dedicated" SQL SERVER 2008 R2 server with medium-high resources (ample RAM and processing power)
C) An application server which hosts a Windows Service. This service will require access to the SQL Server listed in B. In addition the IIS "Front Ends" listed in A should have access to a "shared" folder or directory where files
can be dropped and processed by this windows service.
I have looked at Azure Web Site, Azure Virtual Machines and Cloud Services and I'm not sure what is best for our situation. If we went with Azure Web Sites, do we need TWO virtual machines, or a single virtual which can "scale out" up to
6 instances. We would get a Standard Web Site, and the documentation I see says it can scale out to 6 instances. I'm somewhat confused regarding the difference between a "Virtual Machine" and an "Instance". In addition, does
Azure Web Sites come with built in load balancing between instances, virtual machines? both? Or is it better to go with Azure Virtual Machines and host the IIS Front end there? I'm just looking for a brief description/advise as to which would be
better.
Regarding the SQL Server database, is there a benefit to using Azure SQL Database? Or should we go with a virtual machine with SQL Server installed as the primary template? We have an existing SQL Server database and initially we would like to move
up our existing schema to the Cloud. We are looking for decent processing power for the database and RAM.
Finally the "application" tier, which requires a Windows Service. Is an Azure Virtual Machine the best route to take? If so, can an Azure Web Site (given that is the best setup for our needs) write to a shared folder/drive on a secondary virtual
machine. Basically there will be json instruction files dropped into a folder which the application tier will pick up, de-serialize and do backend processing.
As a final question, if we also wanted to use SSRS, is there updated/affordable pricing and hosting options for this as well?
I appreciate any feedback or advice. We are definitely leaning towards Azure and I am trying to wrap my head around what our best configuration and service selection should be.
Thanks in advance

Hi,
A) 2 "Front End" IIS Instances, Load Balanced running an MVC 4.0/.Net 4.5 Web Application
B) A "dedicated" SQL SERVER 2008 R2 server with medium-high resources (ample RAM and processing power)
C) An application server which hosts a Windows Service. This service will require access to the SQL Server listed in B. In addition the IIS "Front Ends" listed in A should have access to a "shared" folder or directory where files can be dropped and
processed by this windows service.
Base on my experience and your requirement, you could try to use this solution:
1.Two cloud service to host your "front end" web application. Considering to Load Balanced, You could use traffic manager to set Load Balancing Settings.
2. About sql server or ssrs, you have two choice:>1,create a sql server vm >2, use sql azure and azure ssrs
I guess all of them could meet your requirement.
3. About your C requirement, which type application is? If it is website, You could host it on azure website or cloud service.
And if you want to manage the file by your code, I think you could save your file into azure blob storage. You could add,delete file using rest API(http://msdn.microsoft.com/en-us/library/windowsazure/dd135733.aspx
) or code(http://www.windowsazure.com/en-us/documentation/articles/storage-dotnet-how-to-use-blobs-20/ ). And the Blob storage could be as a share file
folder.
And for accurately, about the billing question , you could ask azure billing support for more details.
try this:http://www.windowsazure.com/en-us/support/contact/
Hope it helps.
Regards,
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High-level interrupt handler

Why can I decide to support a high-level interrupt or not? Under what condition does the Solaris kernel will map my hw interrupt (INTA from PCI bus) to a high-level interrupt? When should I refuse to support a high-level interrupt? Why? Can I force my hw interrupt to be a high- level interrupt?
Also think about that, most hw interrupts indicate something important such as the case buffers are full. If they are assigned below the scheduler's, it really does not make sense.
Is it possible to block any hw interrupts? Or I'd put it this way can I prioritize hw interrupts in Solaris?
Thanks
tyh

Hi,
On x86 each IRQ has a software priority assigned to it implicitly by the bus driver, although I think you could override it in the driver.conf. Unlike SPARC, the processor doesn't support a PIL so software priorities are implemented by masking all lower-priority IRQs and re-enabling interrupts.
High priority interrupts, above dispatcher level, run in the context of the current thread on the cpu, normal level interrupts are handled by interrupt threads.
The interrupt threads are the highest priority threads on the system, so will preempt any other running threads. In addition mutexes in Solaris use priority inheritance, so the interrupt threads will get to run.
In general, high level interrupts are allocated to devices with small buffers such as serial or floppy, so that their buffers get serviced in the fastest possible time. Others can afford to wait for just a bit.
Your driver should check to see if its device has been allocated a high level interrupt. If this is the case, the high level handler should clear the interrupt and save the data/status (in the driver state structure perhaps) and trigger your soft level interrupt handler (which will run as a thread).
Blocking of interrupts is done for you when you acquire a spin mutex (ie initialised with an iblock cookie). Such a mutex is required to synchronise access to data shared with a high level handler in your driver.
Please take a look at the Intel Driver writers orientation at:
http://soldc.sun.com/developer/support/driver/docs/Solaris_driver_models/index.html
Hope that helps,
Ralph
SUN DTS

High-Level JTS/TopLink design question

I've gone through the "using JTS with TopLink" docs, and it mostly makes sense. However, I still don't understand how TopLink "knows" when I call acquireUnitOfWork() whether or not I'm participating in a distributed 2PC transaction.
Said another way:
Let's say I've got an application based on TopLink (registering appropriate JTS stuff) that exposes an API that can be accessed remotely (RMI, SOAP, whatever).
And, I've got another, separate application using a different persistence-layer technology (also supporting JTS) that also has an API.
Now, I create a business method that uses the APIs from both of these applications, and I want them to participate in a single, distributed transaction.
At a high level (source code is unnecessary), how does that work?
Would the API need to support an ability to specifiy a TransactionContext or is this all handled behind the scenes by the 2 systems registering with the Transaction Service?
If this is all handled through registration, how do these 2 systems know that these specific calls are all part of the same XA transaction?

Nate,
TopLink particiaptes in JTA/JTS transactions but dows not control them. When you configure TopLink to use the JTA/JTS services of the host application server you are deferring TX control to the J2EE container. TopLink will in this case register each acquired UnitOfWork in the current active TX from the container. The container will also ensure that the JDBC connection provided to TopLink is also bound by the active TX.
In order to get 2PC you must register multiple resources into the same JTA TX. The TX processing during commit will then make the appropriate call backs to the underlying data source as well as the necessary call backs to listeners suchs as TopLink to have its SQL issued against the database.
In short: The J2EE container manages the 2PC TX and TopLink is just a participant.
Doug Clarke

High Level Complaints contact number?

Hi
I've got an issue that is turning into Groundhog Day which is covered in a different thread (service getting provisioned and that BT cancelling the order shortly afterwards, this is happened three times in two months now). I'm not getting any response on trying to escalate, so in effect BT's complaints procedure isn't getting followed making it impossible to get a deadlock letter allowing me to go to arbitration.
Does anyone have a current contact number for BT's High Level Complaints department? Not too interested in a postal address, BT are a telecommunications company after all and if the only way of contacting them is mail.....
Thanks in advance.
Jimmy

Hi Jimmy,
I've checked our email queue and we still don't have one for the address registered in your profile. I'll drop you a PM and we can take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Bb z3 in high level service center

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