Resource group selection Problem.

Hi,Guys.
I had a problem with time before on uccx 9 . After changing the time zone,the time problem has been solved.
Now i think we have problem related to license.need to be rehosted.
1-Does the license could affect how the system is working ?
I am asking this question cause i have a problem that is strange.
Using resource groups:
All agents in the same resource group,i choosed Linear and ordered the agents with the priorties as needed from up to down.
I have agents :
a,b,c,d,e.
With linear the calls keep looping between agent a and b.
Using skills instead of resource groups.I have two skills : sales and IT
a has 10 sales
b has 9 sales
c has 8 sales
d has 7 sales
e has 6 sales
In the CSQ with sales skills only added and the criteria is the most skilled.
The call always loop between a and b.
Don't understand why is this happening!!
Any idea ?
Thanks in advance.

Guys,i found the answer for my question some how but don't know how to fix this.
I have changed the setting of agent state after ring no answer to be always ready.
So now if agent A didn't answer the call the call goes to agent B,and Uccx returns the state of agent A back to ready so the call reverts back to him and so on.
If i used
agent state after ring no answer:Not ready.
Then the call goes to all agents but if all the agents didn't reply ,then the system plays a message :There is an erroe with the system please call back later.
How to resolve this ? I need to make the agents always ready and call goes in the right order of Agents.

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Glad it helped. Everyone has been bitten by this at one time or another. Fortunately you only get bit once
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Problem switching on resource group

I am in the process of setting up a new two node cluster. I do have Sun Cluster 3.2 installed on a pair of recently patched Solaris 10 T1000 servers.
I ran the command "scswitch -z -h mw3 -g ensemble-rg" and the command just hung it has not completed or timed out. I tried to stop the command with "scswitch -k -Q -g ensemble-rg" on the mw3 server but that also has not completed.
I tried to run "clresourcegroup online +" and "clresourcegroup offline -v +" and got the same message:
clresourcegroup: (C667636) ensemble-rg: resource group is undergoing a reconfiguration, try again later
What do I need to do to get the resource group and hosts completed?
Thank you,
Tom.

Hello Tim,
At this point there is nothing in the ensemble-rg. The logical host ens-perf has it's own ip address separate from the two nodes in the cluster and there is no other machine that answers on that IP address on the network.
What can I look at to show me what might be wrong with the cluster configuration?
Here is what is in /var/adm/messages for today:
Nov 20 09:02:47 mw3 Cluster.CCR: [ID 499775 daemon.notice] resource group ensemble-rg added.
Nov 20 09:03:27 mw3 Cluster.RGM.rgmd: [ID 224900 daemon.notice] launching method <hafoip_validate> for resource <ens-perf>, resource group <ensemble-rg>, node <mw3>, timeout <300> seconds
Nov 20 09:03:27 mw3 Cluster.RGM.rgmd: [ID 375444 daemon.notice] 8 fe_rpc_command: cmd_type(enum):<1>:cmd=</usr/cluster/lib/rgm/rt/hafoip/hafoip_validate>:tag=<ensemble-rg.ens-perf.2>: Calling security_clnt_connect(..., host=<mw3>, sec_type {0:WEAK, 1:STRONG, 2:DES} =<1>, ...)
Nov 20 09:03:27 mw3 Cluster.RGM.rgmd: [ID 515159 daemon.notice] method <hafoip_validate> completed successfully for resource <ens-perf>, resource group <ensemble-rg>, node <mw3>, time used: 0% of timeout <300 seconds>
Nov 20 09:03:28 mw3 Cluster.CCR: [ID 973933 daemon.notice] resource ens-perf added.
The scswitch command that hung was started at 09:04:51 according to ps.
I still have the scswitch and clresourcegroup commands that are still hung.
I was creating the resource group to install the application on the cluster nodes - so I don't have any application logs to check at this point because this is a brand new cluster that I am setting up to test.
Here is the output for clrg status:
clrg status
Cluster Resource Groups ===
Group Name Node Name Suspended Status
ensemble-rg mw4 No Offline
mw3 No Pending online
I only have one resource group
From an scstat:
-- Device Group Servers --
Device Group Primary Secondary
Device group servers: ensemble mw3 mw4
Device group servers: journal mw3 mw4
Device group servers: wij mw3 mw4
-- Device Group Status --
Device Group Status
Device group status: ensemble Online
Device group status: journal Online
Device group status: wij Online
-- Multi-owner Device Groups --
Device Group Online Status
-- Resource Groups and Resources --
Group Name Resources
Resources: ensemble-rg ens-perf
Thank you,
Tom.

Resource pool selection enhancement in UCCX 7.0

Good day. The issue is with our current CSQ setup and available resource pool selection criteria. Just for your record here is how its currently configured.
We have five languages based CSQ’s operating in our call centre and following is how they are currently configured.
I. English
Contains all agents in the call centre
Resource pool selection mode – Resource Group
Resource Selection Criteria – Circular
II. Italian / French / German / Spanish
Resource pool selection mode – Resource Skills
Resource Selection Criteria – Most Skilled
Minimum Competence Level - 5 for respective CSQ
Agents skill ratings are set currently in following manner
Italian Agents – Italian (10), German (5), French (5), Spanish (5)
French Agents – French (10), German (5), Italian (5), Spanish (5)
German Agents – German (10), French (5), Italian (5), Spanish (5)
Spanish Agents – Spanish (10), French (5), Italian (5), German (5)
Now , all non- English CSQ are setup based on “Resource Skills” and “ Most Skilled” algorithm being set as resource selection criteria. Which currently defaults to “ Longest Available” if two or more agents have equal competency level. Things are nice and smooth until calls routed to Longest Available agent and they go for shorter smoke or toilet breaks. Calls then get routed to the next longest available agent who in our case have already answered the previous call coming to same CSQ. So what’s happening here is, agents who doesn’t go for these shorter breaks get punished with more calls.
We don’t have this problem on English CSQ as we have different resource pool selection set in there. Which is Set as Resource group with “Circular” as resource selection criteria. This works fine because there’s no fall-back to “ Longest Available”. We have tried every other selection criteria but none works for us unfortunately. Raising this with you hoping you can advise different technique or guide us to the right path to re-design our non-English CSQs. Can you tell if we can create additional resource selection criteria other than the default ones? Can we add something like followings
•1. Lowest total talk time
•2. Least Handled contacts
•3. Circular ( like you can select when agents are in recourse group )
Also , is there a way to change the default selection criteria “ Longest Available” to something else. E.g. Shortest Average Handle Time or anything else.
Any help would be highly appriciated.
Thanks
mschowdhury

If you're using skills-based routing it's going to work the way you've described it above: the most skilled agent who has been in the READY state the longest will be offered the next call. If you want to use Circular or Most Handled Contacts (Least Handled Contacts is not an option sadly) you must use a Resource Group on the CSQ instead of a Skill. The problem with that is that you can only assign an agent to one Resource Group.
Sorry but this is sort of an either/or decision. You can't mix the behaviors.
Please remember to rate helpful responses and identify helpful or correct answers.

Grouped and non-grouped SELECT in one query: help!

look first at: Wrong result when I use CASE on this forum. Here I wanted to get the user who created and the user who solved a problem (Lets call it Validation Error from now on (VE)).
The thing is: I already have a query who returns me lots of information about a VE.
The query in the previous thread returned me additional info about that VE (that is the creating_user and the solving_user). The 1st query is no group select, but the second is! Still, I need to combine those two in one query.
1st query:
select ve.seq,
     max((case vah.action when 'C' then vah.ur_code else null end)) created,
     max((case vah.action when 'S' then vah.ur_code else null end)) solved
from validation_errors ve
left outer join ver_action_histories vah
on (ve.seq = vah.ver_seq AND ve.log_date = vah.ver_log_date)
where ve.seq = 12860687
group by ve.seq;Result:
seq       | created | solved
12860687    Bob       Bobdont mind the "where"-clause, it is just to make the query go faster
what I do is: I join the VE with the ver_action_histories table which contains the users and what action they performed on a VE.
Now I just want to add that information to the results of an other query which also returns lots of information about a VE.
2nd query:
select ve.seq "VE seq", mh.seq "Counter seq",
          ve.log_date, ve.solve_date, ve.solved Status, ve.failure_code, ve.mde_code,
          mh.meter_type,
          iv.mr_type, iv.mr_reason,
          ih.mmr_seq
from validation_errors ve
inner join meter_histories mh
on (ve.mhy_seq = mh.seq)
left outer join index_values iv
on (ve.mhy_seq = iv.mhy_seq AND ve.log_date =iv.timestamp)
left outer join index_histories ih
on (ve.mhy_seq = ih.ive_mhy_seq)
where ve.seq = 8653936
and sysdate >= mh.start_date
and sysdate < mh.end_date;dont mind the "where" and "and"-clauses ... I hope the result of this query will simplify things ...
Result:
seq        |   counter seq | log_date | solved_date | status    | failure_code | ...
12860687       4568          1-jan-06   2-jan-06      Solved      ABCNow the actual question: Is it possible to combine those queries in one query? I just want the results of the first query (creating_user and solving_user) to be added as columns to the second result. Performance is very important. Please tell me that its possible?
Wanted Result:
seq        |   counter seq | log_date | solved_date | status    | failure_code | created | solved | ...
12860687       4568          1-jan-06   2-jan-06      Solved      ABC            Bob        BobIf anything I explained is unclear, please tell so I can try to explain it in an easier way.

Try an in line view:
select *
from
( <your first query goes here > ) a
, ( <your second query goes here > ) b
where a.seq = b.seq

Can not start messaging server resource group in cluster 3.2

Hi all,
Please help in the following issue.
I am not able to start resource group (msg-rg) and following is the error:
ms1@root# clrg online -M -e msg-rg
clrg: (C748634) Resource group msg-rg failed to start on chosen node and might fail over to other node(s)
clrg: (C135343) No primary node could be found for resource group msg-rg; it remains offline
scstat output (remove some for brief description)
-- Device Group Servers --
Device Group Primary Secondary
Device group servers: SJMS ms1 ms2
-- Device Group Status --
Device Group Status
Device group status: SJMS Online
-- Resource Groups and Resources --
Group Name Resources
Resources: msg-rg mail msg-hasp-rs msg-rs
-- Resources --
Resource Name Node Name State Status Message
Resource: mail ms1 Offline Offline - LogicalHostname offline.
Resource: mail ms2 Offline Offline - LogicalHostname offline.
Resource: msg-hasp-rs ms1 Offline Offline
Resource: msg-hasp-rs ms2 Offline Offline
Resource: msg-rs ms1 Offline Offline - Stop Succeeded
Resource: msg-rs ms2 Offline Offline - Stop Succeeded
Following is the from /var/adm/messages (remove some for brief description)
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 224900 daemon.notice] launching method <ims_svc_start> for resource <msg-rs>, resou
rce group <msg-rg>, node <ms1>, timeout <300> seconds
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 784560 daemon.notice] resource msg-rs status on node ms1 change to R_FM_UNKNOWN
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 922363 daemon.notice] resource msg-rs status msg on node ms1 change to <Starting>
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 751138 daemon.notice] 47 fe_rpc_command: cmd_type(enum):<1>:cmd=</usr/cluster/lib/r
gm/rt/hafoip/hafoip_monitor_start>:tag=<msg-rg.mail.7>: Calling security_clnt_connect(..., host=<ms1>, sec_type {0:WEAK, 1:ST
RONG, 2:DES} =<1>, ...)
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 268902 daemon.notice] 45 fe_rpc_command: cmd_type(enum):<1>:cmd=</opt/sun/comms/msg
scha/bin/imssvc_start>:tag=<msg-rg.msg-rs.0>: Calling security_clnt_connect(..., host=<ms1>, sec_type {0:WEAK, 1:STRONG, 2:
DES} =<1>, ...)
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 515159 daemon.notice] method <hafoip_monitor_start> completed successfully for reso
urce <mail>, resource group <msg-rg>, node <ms1>, time used: 0% of timeout <300 seconds>
Sep 26 12:25:19 ms1 Cluster.RGM.rgmd: [ID 443746 daemon.notice] resource mail state on node ms1 change to R_ONLINE
Sep 26 12:26:53 ms1 Cluster.PMF.pmfd: [ID 887656 daemon.notice] Process: tag="msg-rg,msg-rs,1.svc", cmd="/bin/sh -c /opt/sun/
comms/messaging64/bin/start-msg watcher", Failed to stay up.
Sep 26 12:26:55 ms1 Cluster.RGM.rgmd: [ID 784560 daemon.notice] resource msg-rs status on node ms1 change to R_FM_ONLINE
Sep 26 12:26:55 ms1 Cluster.RGM.rgmd: [ID 922363 daemon.notice] resource msg-rs status msg on node ms1 change to <Start succe
eded.>
Sep 26 12:26:55 ms1 Cluster.PMF.pmfd: [ID 819736 daemon.notice] PMF is restarting process that died: tag=msg-rg,msg-rs,1.svc,
cmd_path=/bin/sh -c /opt/sun/comms/messaging64/bin/start-msg watcher, max_retries=0, num_retries=0
Sep 26 12:27:25 ms1 SC[SUNW.ims:7.0,msg-rg,msg-rs,ims_svc_start]: [ID 141062 daemon.error] Failed to connect to host 192.168.
0.250 and port 27442: Connection refused.
Sep 26 12:29:55 ms1 last message repeated 6 times
Sep 26 12:30:26 ms1 Cluster.RGM.rgmd: [ID 764140 daemon.error] Method <ims_svc_start> on resource <msg-rs>, resource group <m
sg-rg>, node <ms1>: Timeout.
Sep 26 12:30:26 ms1 Cluster.RGM.rgmd: [ID 443746 daemon.notice] resource msg-rs state on node ms1 change to R_START_FAILED
Sep 26 12:30:26 ms1 Cluster.RGM.rgmd: [ID 529407 daemon.notice] resource group msg-rg state on node ms1 change to RG_PENDING_
OFF_START_FAILED
Sep 26 12:30:26 ms1 Cluster.RGM.rgmd: [ID 784560 daemon.notice] resource msg-rs status on node ms1 change to R_FM_FAULTED
Sep 26 12:30:26 ms1 Cluster.RGM.rgmd: [ID 443746 daemon.notice] resource msg-rs state on node ms1 change to R_STOPPING
S

I got the mistake in adding /etc/hosts. I pasted the area here for any person who can notice if they encountered same problem or same mistake.
it should be following format:
192.168.0.250 mail.test.com mail msg-lcreate logical hostname as follow:
clrslh create -g msg-rg msg-lNotice qfe0:1
# ifconfig -a
lo0: flags=2001000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4,VIRTUAL> mtu 8232 index 1
inet 127.0.0.1 netmask ff000000
eri0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2
inet 192.168.0.240 netmask ffffff00 broadcast 192.168.0.255
groupname sc_ipmp0
ether 0:3:ba:29:8a:ac
eri0:1: flags=9040843<UP,BROADCAST,RUNNING,MULTICAST,DEPRECATED,IPv4,NOFAILOVER> mtu 1500 >index 2
inet 192.168.0.242 netmask ffffff00 broadcast 192.168.0.255
qfe0: flags=9040842<BROADCAST,RUNNING,MULTICAST,DEPRECATED,IPv4,NOFAILOVER> mtu 1500 index 3
inet 192.168.0.243 netmask ffffff00 broadcast 192.168.0.255
groupname sc_ipmp0
ether 0:3:ba:22:d4:36
qfe0:1: flags=1040843<UP,BROADCAST,RUNNING,MULTICAST,DEPRECATED,IPv4> mtu 1500 index 3
inet 192.168.0.250 netmask ffffff00 broadcast 192.168.0.255
qfe2: flags=1008843<UP,BROADCAST,RUNNING,MULTICAST,PRIVATE,IPv4> mtu 1500 index 5
inet 172.16.0.129 netmask ffffff80 broadcast 172.16.0.255
ether 0:3:ba:22:d4:38
qfe3: flags=1008843<UP,BROADCAST,RUNNING,MULTICAST,PRIVATE,IPv4> mtu 1500 index 4
inet 172.16.1.1 netmask ffffff80 broadcast 172.16.1.127
ether 0:3:ba:22:d4:39
clprivnet0: flags=1009843<UP,BROADCAST,RUNNING,MULTICAST,MULTI_BCAST,PRIVATE,IPv4> mtu 1500 >index 6
inet 172.16.4.1 netmask fffffe00 broadcast 172.16.5.255
ether 0:0:0:0:0:1Now I am able to plumb logical hostname ip. messaging resource group is able to swing over between nodes and resource group is able to go online (before creating messaging server resource (msg-rs).
after creating messaging server resource, use following command to start message resource group:
ms1@root #clrg online -eM msg-rgI used the following command to create message resource (msg-rs)
clrs create -g msg-rg -t SUNW.ims -x IMS_serverroot=/opt/sun/comms/messaging64 -y >Resource_dependencies=msg-l,msg-hasp-rs msg-rsBut still having problem in starting resource group after adding msg-rs
Please advise where I went wrong..
Thanks.

Similar logical host resource configured on 2 different resource groups

hi,
I had an issue with logical host setup as follows.
Background
We had a failover resource group RGA which is running a critical Oracle instance and listener process.
It has a logical host resource ora-lh-rs configured with logical host pointing to VirtualHostA.
I need to create another failover resource group called RGB with another Oracle instance.
Now at present this Oracle instance (Not under cluster control yet) is listening to the same logical host - VirtualHostA as RGA.
When I create this new resource group RGB, I need to configure it to share the same logical host as RGA.
The problem is if I need to add the logical host resource ora-lh-rs with VirtualHostA to this RGB, I foresee that there will be an IP address conflict if I failover RGB to the other cluster node (If my guess is wrong, but logically there should be an IP address conflict if SUN Cluster does not block me from adding the same logical host resource to RGB).
Question
Is there any other way to overcome this issue other than to configure the second Oracle instance to listen on a different logical IP?
To add, RGB is a less priority Oracle instance and will always need to be with RGA on the same node.
Any suggestions are welcome. My apology if this question sounds stupid as I do not have an UAT environment to test.
Thanks
ldd76

HI Tim,
Thanks very much for your kind advice. I must say that I have very little experience with SUN Cluster so I beg your pardon if my concept is too superficial.
The reason why I cannot put both Oracle instance in the same RG is because that' s my boss initial proposal. I will speak to her again on the log_only option.
But can I confirm that the command looks like this after I add the resources to RGA.
scrgadm -cj rgb-ora-rs -y Failover_mode=LOG_ONLY (Oracle server)
scrgadm -cj rgb-lsn-rs -y Failover_mode=LOG_ONLY (Oracle Listener)
scrgadm -cj rgb-hasp-rs -y Failover_mode=LOG_ONLY (HA Storage Plus)
As for the logical host questions, it has been legacy that both the Oracle instance listens on the same logical IP(Just that the new and less critical Oracle instance is not under cluster control yet)
But my gut feel for the reason behind this is that the less important Oracle instance is always running on the same node where RGA is running (since that Oracle instance is used for data warehousing with data replicated from the more critical Oracle instance only) else it is meaningless. Thats my guess why ony one logical IP is used.
If the direction is still to use RG_affinities, then if I tweak the following steps a bit will it work?
1) Create RGB.
2) Activate RGB - scswitch -Z -g RGB
3) Offline RGB - scswitch -F -g RGB
4) Failover RGA to the other node
5) Failover RGB to the other node
6) Offline RGB on the other node
7) Failover RGA back to the original node
8) Failover RGB back to the original node
Thanks.

Not able to stop Resource group

I was not able to bring the resource group to offline.. Since some of resources are in stopping state and hung there. I was not able to either bring the resource to offline nor the resource group.
=============================================
Output of scstat
==============================================
# scstat -g
-- Resource Groups and Resources --
Group Name Resources
Resources: siebelgtwy_m gtwcrm01 siebelgtwy_m_stor siebelgtwy_m_gtwy
Resources: siebelsrvr1_m gtwcrm02 siebelsrvr1_m_stor siebelsrvr1_m_nfs siebelsrvr1_m_srvr
Resources: trillium_m gtwcrm03 trillium_m_stor trillium_m_nfs trillium_m_srvr
Resources: siebelweb_m gtwcrm04 siebelweb_m_stor
-- Resource Groups --
Group Name Node Name State
Group: siebelgtwy_m hspcsuncrm6 Online
Group: siebelgtwy_m hspcsuncrm7 Offline
Group: siebelsrvr1_m hspcsuncrm6 Error--stop failed
Group: siebelsrvr1_m hspcsuncrm7 Offline
Group: trillium_m hspcsuncrm7 Online
Group: trillium_m hspcsuncrm6 Offline
Group: siebelweb_m hspcsuncrm7 Online
Group: siebelweb_m hspcsuncrm6 Offline
-- Resources --
Resource Name Node Name State Status Message
Resource: gtwcrm01 hspcsuncrm6 Online Online - LogicalHostname online.
Resource: gtwcrm01 hspcsuncrm7 Offline Offline - LogicalHostname offline.
Resource: siebelgtwy_m_stor hspcsuncrm6 Online Online
Resource: siebelgtwy_m_stor hspcsuncrm7 Offline Offline
Resource: siebelgtwy_m_gtwy hspcsuncrm6 Online Online - Service is online.
Resource: siebelgtwy_m_gtwy hspcsuncrm7 Offline Offline
Resource: gtwcrm02 hspcsuncrm6 Online but not monitored Online - LogicalHostname online.
Resource: gtwcrm02 hspcsuncrm7 Offline Offline - LogicalHostname offline.
Resource: siebelsrvr1_m_stor hspcsuncrm6 Stopping Unknown - Stopping
Resource: siebelsrvr1_m_stor hspcsuncrm7 Offline Offline
Resource: siebelsrvr1_m_nfs hspcsuncrm6 Stopping Unknown - Stopping
Resource: siebelsrvr1_m_nfs hspcsuncrm7 Offline Offline - Completed successfully.
Resource: siebelsrvr1_m_srvr hspcsuncrm6 Offline Offline
Resource: siebelsrvr1_m_srvr hspcsuncrm7 Offline Offline
Resource: gtwcrm03 hspcsuncrm7 Online Online - LogicalHostname online.
Resource: gtwcrm03 hspcsuncrm6 Offline Online - LogicalHostname online.
Resource: trillium_m_stor hspcsuncrm7 Online Online
Resource: trillium_m_stor hspcsuncrm6 Offline Offline
Resource: trillium_m_nfs hspcsuncrm7 Online Online - Service is online.
Resource: trillium_m_nfs hspcsuncrm6 Offline Offline
Resource: trillium_m_srvr hspcsuncrm7 Online Online
Resource: trillium_m_srvr hspcsuncrm6 Offline Offline
Resource: gtwcrm04 hspcsuncrm7 Online Online - LogicalHostname online.
Resource: gtwcrm04 hspcsuncrm6 Offline Offline - LogicalHostname offline.
Resource: siebelweb_m_stor hspcsuncrm7 Online Online
Resource: siebelweb_m_stor hspcsuncrm6 Offline Offline
=======================================
Here resource group "siebelsrvr1_m " ... i need to start it again .. for that i need to bring it offline first and then start it again.
Anyone's help is much apprepicated.
Thanks & Regards
Kumaresh.P.N

I guess you set Failover_mode for the siebelsrvr1_m_stor and siebelsrvr1_m_nfs to something else than HARD, because normaly if something like this happens it would have aborted/rebooted node hspcsuncrm6.
You need to clear the Stop_failed flag like described at http://docs.sun.com/app/docs/doc/819-0703/6n343k6h3?a=view
which basicly means:
scswitch -c -h hspcsuncrm6 -j siebelsrvr1_m_nfs -f STOP_FAILED
scswitch -c -h hspcsuncrm6 -j siebelsrvr1_m_stor -f STOP_FAILED
scswitch -F -g siebelsrvr1_m
You then need to make sure that whatever lead to the stop failed problem is resolved, then you can start the RG again:
scswitch -z -g siebelsrvr1_m -h hspcsuncrm6
Btw. if you are seeing the "ping-pong" effect, e.g. the RG failing over between the two nodes failing to start properly, you can try
scswitch -Q -g <rgname that is failing>
if you are at least on SC 3.1U3 or newer.
Hope this helps.
Greets
Thorsten

Why can't Switch the Resource Group online

I use scsetup command to setup ORACLE RAC DATASERVICE
Then to Switch the Resource Group online:
scswitch -Z -g rac-framework-rg
#scstat -g
-- Resource Groups and Resources --
Group Name Resources
Resources: nfs-rg cluster1-nfs nfs-stor nfs-res
Resources: rac-framework-rg rac_framework rac_udlm rac_cvm
-- Resource Groups --
Group Name Node Name State Suspended
Group: nfs-rg sysb Online No
Group: nfs-rg sysc Offline No
Group: rac-framework-rg sysc Online faulted No
Group: rac-framework-rg sysb Online faulted No
-- Resources --
Resource Name Node Name State Status Message
Resource: cluster1-nfs sysb Online Online - LogicalHostname online.
Resource: cluster1-nfs sysc Offline Offline
Resource: nfs-stor sysb Online Online
Resource: nfs-stor sysc Offline Offline
Resource: nfs-res sysb Online Online - Service is online.
Resource: nfs-res sysc Offline Offline
Resource: rac_framework sysc Start failed Faulted - Error in previous reconfiguration.
Resource: rac_framework sysb Start failed Faulted - Error in previous reconfiguration.
Resource: rac_udlm sysc Offline Offline
Resource: rac_udlm sysb Offline Offline
Resource: rac_cvm sysc Offline Offline
Resource: rac_cvm sysb Offline Offline
Thanks!

The reason for this is that it allows the admin to diagnose why it failed previously without going into a loop.
The comment in the shell script says:
# SCMSGS
# @explanation
# Error was detected during previous reconfiguration of the
# RAC framework component. Error is indicated in the message.
# As a result of error, the ucmmd daemon was stopped and node
# was rebooted.
# On node reboot, the ucmmd daemon was not started on the node
# to allow investigation of the problem.
# RAC framework is not running on this node. Oracle parallel
# server/ Real Application Clusters database instances will
# not be able to start on this node.
# @user_action
# Review logs and messages in /var/adm/messages and
# /var/cluster/ucmm/ucmm_reconf.log. Resolve the problem that
# resulted in reconfiguration error. Reboot the node to start
# RAC framework on the node.
# Refer to the documentation of Sun Cluster support for Oracle
# Parallel Server/ Real Application Clusters. If problem
# persists, contact your Sun service representative.
This should give you some idea of where the problem lies.
Regards,
Tim
---

Using same MCU as a Media resource group in differents CM clusters

Hi,
I have 1 MCU 3545 (MCU and EMP) connected as a media resource group in a CCM6.1 cluster and it is working fine.
The entire network has 4 CCM clusters and the problem that I have is that I'm not able to publish this media resource in the other 3 clusters .
I doubt if this is possible, anyone has any idea how to do it?
Thank you in advance,
Bruno

Guys,i found the answer for my question some how but don't know how to fix this.
I have changed the setting of agent state after ring no answer to be always ready.
So now if agent A didn't answer the call the call goes to agent B,and Uccx returns the state of agent A back to ready so the call reverts back to him and so on.
If i used
agent state after ring no answer:Not ready.
Then the call goes to all agents but if all the agents didn't reply ,then the system plays a message :There is an erroe with the system please call back later.
How to resolve this ? I need to make the agents always ready and call goes in the right order of Agents.

Grand total (Report footer) issue in a Report with Group selection.

Hi,
The case is simple, i have to summrise the NetValue field of a report at the Group level and at the Report level(Grand Total).
I also use a Group selection filter (I have grouped my records by MaterialDesc) to keep the desired groups.
As you already guessed, my group totals are fine but the grand totals(report footer) contain both filtered and non filtered group records. Is there any way to avoid this problem and get a Grand Total from the filtered group records?
Thank you.

You can not use standard summaries with Group Suppression you must use either Running Totals or variables.
In Running Total evaluate click theformual button and eneter reverse condition to your group suppression.
If you can not do that then you must use a Var
In group footer where total is currently correct place a formula like this and suppress it
@eval
whileprintingrecords;
global numbervar RepTot;
If ..whatever your suppression condition is not true... then reptot:= reptot + sum( valuefield, groupfield);
In report footer
@display
whileprintingrecords;
global numbervar RepTot;
Ian

Code group & selected sets

Can anybody please tell me,
Why & when it is necessary to maintain code group & selected sets. Where it is then use. What is releation between them.Will appreciate if explain with suitable example from industry. Please helpout.Newcomer in QM.

HI
code groups are used in Notifications and quality result parameters.
Code groups are used to combine and structure codes within a catalog type
code groups at client level to group codes that have the same contents or relate to one another, within a catalog type. Codes, that are assigned to a code group are also known as group codes.
When you maintain the code group index, the system locks the required catalog type for other users. However, if you use the individual maintenance function, only the required code group is locked.
these are can ot create by plant wise.
1.when you have material which measures by means of color then you canhave code group color and codes of red ,black etc..
2.if you have defect codes then you can mention them
3.if you have problems of perticular part, then in notification by use of codegroups and codes you can enter the data.
A selected set contains a combination of different codes at plant level, for example, coded descriptions of characteristic attributes (such as color, shape, surface characteristics), defect causes or usage decisions from different code groups.
selected sets to combine codes from several code groups for processing that are allowed or useful for a particular application.
Codes that are copied into a selected set are known as set codes.
When you maintain the selected set index, the system locks the required catalog type for other users. However, if you use the individual maintenance function, only the required selected set is locked.
4.with combinationof code and code groups you can create the selected sets , canbe used in Usage decission.(ex:aprroved, no approved,ok, not ok etc)
Code groups are createsd by Qs41
Logistics ® Quality management ® Quality planning ® Basic data ® Catalog ® Code group ® Edit
Selected sets are created by QS51
Logistics ® Quality management ® Quality planning ® Basic data ® Catalog ® Selected set ® Edit
-ashok

Cluster resource 'SQL Server' in Resource Group 'MSSQL' failed.

Hi All,
Last week we face problem on SQL server 2005 Cluster server.
SQL cluster was down with below issue.
Event 1069 : Cluster resource 'SQL Server' in Resource Group 'MSSQL' failed.
Event 19019 : [sqsrvres] CheckServiceAlive: Service is dead
[sqsrvres] OnlineThread: service stopped while waiting for QP.
[sqsrvres] OnlineThread: Error 1 bringing resource online
Kindly any one provide resolution for my above issue.

I have checked in event viewer Application error side error:
Event 19019 : [sqsrvres]
CheckServiceAlive: Service is dead
[sqsrvres] OnlineThread: service stopped while waiting for QP.
[sqsrvres] OnlineThread: Error 1 bringing resource online
System error :
Event 1069 : Cluster resource 'SQL Server' in Resource
Group 'MSSQL' failed.
Before this no error is there in event viewer

Mutliple Oracle Resource Groups Port Question

Hello,
In a 2 node cluster, (3.2, Sol10, ZFS), I have a oracle resource group running on each node with the ability to failover to the other. As each resource group has it's own listener, do the port numbers for the listeners need to be different so there is no conflict if both resource groups run on the same node?
Thx for any assistance.

That shouldn't be problem if you are having a LH as part of the oracle rg and the listener is binding to the LH.
Best Regards,
Madhan Kumar

"Unable to update local resource group" error

Hello,
I'm having a problem updating one of my local resource groups in RD Gateway Manager.
We're on 2008 R2 SP1, and have a gateway in between us and another company. When a user needs to access their computer in the other company, we add the machine to the local group, and the account the AD RAP group, it works fine.
However, every couple of weeks, it will not allow me to update the local resource group for computers. I receive the error "WMI Failure: Unable to update local resource group" ..and apparently google cannot find another instance of this error happening -
no results at all - very odd. So the normal fix is to just recreate the RAP.xml file, then add the machines in again, but this is not a good enough fix long term, plus it misses the machines that are switch off when i recreate.
Also - this will be logged in eventvwr TerminalServices-Gateway
"The resource group "MY GROUP NAME" could not be updated. The following error occurred: "23106". To resolve this issue, ensure that you have configured resource group settings correctly and set the correct value and permissions for the RAP.xml file and the
RAPStore registry key."
Google also cannot find anything for that error, OR that 23106 error code - I cannot get results no matter what I do. It cannot be permissions as I've checked them, and it works for a bit. I've ran the WMI diagnostics, and they're fine, no different to any
other server in the environment.
I've also checked these forums and there is nothing on there. Does anyone know the relevance of that error code, or where I can check it out?
Cheers,
Jon

I can confirm ..MPIN..'s solution fixes it.
I had the exact same problem; I'd recently added a new server, and stopped the old server before decomissioning. Adding the new serer to the TS RAP policy server didn't work and generated the OP's error.
I removed the old server name (which was not pingable) and the group COULD be updated.
Really crappy error handling - this is a defect and should be fixed. A proper error would say "Not all machines in this group are valid, please remove the invalid entries" OR simply allow 'ok' without double checking (after all, the names are checked
when adding).
So often we accept shoddy software by proposing work arounds as 'the fix'. The actual fix is to fix the software to be more descriptive and/or handle errors more gracefully.
== John ==

Resource group selection Problem.

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