Resource pool selection enhancement in UCCX 7.0

Good day. The issue is with our current CSQ setup and available resource pool selection criteria. Just for your record here is how its currently configured.
We have five languages based CSQ’s operating in our call centre and following is how they are currently configured.
I. English
Contains all agents in the call centre
Resource pool selection mode – Resource Group
Resource Selection Criteria – Circular
II. Italian / French / German / Spanish
Resource pool selection mode – Resource Skills
Resource Selection Criteria – Most Skilled
Minimum Competence Level - 5 for respective CSQ
Agents skill ratings are set currently in following manner
Italian Agents – Italian (10), German (5), French (5), Spanish (5)
French Agents – French (10), German (5), Italian (5), Spanish (5)
German Agents – German (10), French (5), Italian (5), Spanish (5)
Spanish Agents – Spanish (10), French (5), Italian (5), German (5)
Now , all non- English CSQ are setup based on “Resource Skills” and “ Most Skilled” algorithm being set as resource selection criteria. Which currently defaults to “ Longest Available” if two or more agents have equal competency level. Things are nice and smooth until calls routed to Longest Available agent and they go for shorter smoke or toilet breaks. Calls then get routed to the next longest available agent who in our case have already answered the previous call coming to same CSQ. So what’s happening here is, agents who doesn’t go for these shorter breaks get punished with more calls.
We don’t have this problem on English CSQ as we have different resource pool selection set in there. Which is Set as Resource group with “Circular” as resource selection criteria. This works fine because there’s no fall-back to “ Longest Available”. We have tried every other selection criteria but none works for us unfortunately. Raising this with you hoping you can advise different technique or guide us to the right path to re-design our non-English CSQs. Can you tell if we can create additional resource selection criteria other than the default ones? Can we add something like followings
•1. Lowest total talk time
•2. Least Handled contacts
•3. Circular ( like you can select when agents are in recourse group )
Also , is there a way to change the default selection criteria “ Longest Available” to something else. E.g. Shortest Average Handle Time or anything else.
Any help would be highly appriciated.
Thanks
mschowdhury

If you're using skills-based routing it's going to work the way you've described it above: the most skilled agent who has been in the READY state the longest will be offered the next call. If you want to use Circular or Most Handled Contacts (Least Handled Contacts is not an option sadly) you must use a Resource Group on the CSQ instead of a Skill. The problem with that is that you can only assign an agent to one Resource Group.
Sorry but this is sort of an either/or decision. You can't mix the behaviors.
Please remember to rate helpful responses and identify helpful or correct answers.

Similar Messages

Project Server 2010 - Active Directory Enterprise Resource Pool Synchronization limitations

Greetings again.
I have a quick question about the limitations of Active Directory Enterprise Resource Pool Synchronization. Specifically, what has your experience
been with extremely large numbers of users (10k plus). Is anyone aware of a
practical limit of users in your AD group you would recommend when using the
Schedule Synchronization feature on a nightly or weekly basis?
There is a caveat to this question however. The client has decided (perhaps for some misinformed reasons) to allow access for every user, to every
project site, within their PWA environment. They’ve selected the View Project Site option within the
Categories for the Team Members PWA Group for which 90% of their intended users reside. So when we ran a couple test syncs in DEV with a smaller AD group of about 8,000 users, the sync understandably
lasted upwards of 18 hours. Obviously unacceptable for a PROD environment on a nightly basis and not necessarily ideal for a weekly sync either.
Experience in addition to documents like these, “Best
practices for managing a large number of resources in Project Server 2010” tell me that we are way over the practical limit of a scheduled resource pool synchronization...IF
the client really desires that all users access all their sites. But before I submit my recommendations, I wanted to check with the community just in case others may have found a way to synchronize large numbers of users (10k plus) on a nightly or weekly
basis, within a reasonable time frame AND allowed all users to access all sites within PWA.
What do you think?
As always, thanks for your help.
Chris Addis - MCTS

Hello Hrishi.
My delayed response has been due to a large amount of testing we have been performing on this particular topic. Here is an update, please feel free to provide feedback.
We went back to testing and spent more time reviewing the documents:
Best practices for managing a large number of resources in Project Server 2010 and
SharePoint Server 2010 capacity management: Software boundaries and limits. Our team interpreted those documents as saying, 1,000 security
scopes per site is a recommended limit. It does not say it’s a hard limit, just a recommended limit. “When the recommended unique security scope boundaries are exceeded, performance issue can occur.”
So we decided to perform some tests (31 in total) to try and get a gage of what we are seeing.
We needed to establish a baseline first. So we performed a series of 23 Active Directory Resource Pool Synchronizations with various settings in a clean, Out of the Box, environment in order to see some consistent numbers. Here is it’s summary:
Our AD group of 8,000 users took about 32 minutes, on average, every time to sync. The difference between the first sync and last sync differed only by 1-3 minutes.
Adding 40 project sites increased the average sync time from 32 to 120 minutes.
Adding 100 users to each of those 40 project sites, did not increase the sync times.
One setting (identified at this time) reduced the synchronization time. It was the
Project Site Permissions check box found within the Project Web App > Server Settings > Project Site Provisioning Settings area. By deselecting this check box we reduced or synchronization time back to the 32 minute
average.
The View Project Site check box within the Project Web App > Server Settings > Manage Groups > Team Members group had no apparent effect on the sync times besides what we had gleaned from the Microsoft documentation.
Naturally, this left us with a problem. As I’m sure you know, by deselecting the check box (Project Site Permissions), our project sites are now (figuratively speaking) orphans with no connection to the parent site. This generates
a new set of issues. For example:
Newly created project sites cannot be accessed by the owner and team members. They will require someone like the farm admin to come in behind them and add the intended users to the project site along with their required permissions.
All current and futures sites will no longer have users added via the standard method of building a team and publishing the project, but will have to be added manually.
You can use the Synchronize option found within Project Web App > Server Settings > Project Sites page, but that kinda defeats the purpose. It would require constant updating on a per site basis to keep up with
PM changes. Not very sensible, but it does work.
With this baseline information, we moved our tests into our DEV environment which somewhat mimics our PROD environment. This environment has 352 project sites and we performed 8 tests. This is where we had some large sync time numbers.
Here is the DEV test summary:
With the Project Site Permissions check box cleared, our AD group of 8,000 users took on average 30 minutes to sync. This was in line with our baseline times. With the exception of one test sync that took 99 minutes to complete.
That anomaly is acquiescent with what I’ve seen over the years. Sometimes syncs do some unusual things.
With the Project Site Permissions check box selected, our AD group of 8,000 users took on average 690 minutes (11.5 hours) to sync. Unacceptable of course.
So here’s what we’ve learned when dealing with extremely large numbers of active directory users in your Resource Pool sync:
We did not see a decrease in subsequent sync times after the initial Active Directory Resource Pool Synchronization as some might expect.
Our attempt to decrease sync time via the option of removing the View Project Sites was not successful. (Unless we interpreted Microsoft's document incorrectly.)
However, our interpretation of the recommended software boundaries and limits of SharePoint Server 2010 as it pertains to security scopes per site at 1,000, appears to be correct.
Using the option of clearing the Project Site Permissions does produce a reduction in AD sync time, but at a cost segregating your project sites and thus the creation of new processes of maintaining them.
I’ll remind others that these results are particular to our environments, there may still be exceptions yet to discover. Others may see numbers contrary to ours.
The biggest surprise to some members on our team (myself excluded) was that we did not see a reduced sync time after any of our initial syncs. Some are under the impression that after your initial sync, you should see reduced sync times. I haven’t
found that to be the absolute case in all situations, just in some situations. The reason for this still eludes me. Any thoughts would be appreciated.
I’ll let this sit a bit longer, but if no one disagrees with the results, I think we have our answer:
The number of project sites directly affects your Active Directory Resource Pool Synchronizations if you are using the
Project Site Permissions option. If you plan on synchronizing over 1,000 users
and you have a large number of project sites, proceed with the knowledge that you may have performance issues and long sync times.
As always, I’d love to hear from you or others just in case I’m missing something.
Chris Addis - MCTS

Master Projects, Subprojects, Resource Pool

I have reviewed the previous threads and have not found a good match with my issue. Here goes.
I have a project plan (Plan1) stored on OneDrive. I have a second plan that is my resource pool stored in the same location. I open both plans by clicking on them in OneDrive. When I go into Plan1, I go to Resource Pool -> Share Resources.
The pop-up box comes up with the 'Use Own Resources' selected. The other option of 'Use Resources (requires at least one open resource pool)' is greyed out. How do I get it such that I can select the second option and enter the name of my resource
pool.
The resource pool is a .mpp file that has no tasks and it has about 70 resources defined. Is there something I must toggle to show that it is a resource pool file?
I am using MS Project 2013 Professional. I am not using Project Server or PWA.
Thanks in advance for your thoughts and assistance!
Hillary
Clarification: I have both plans (which are both on OneDrive) opened at the same time - and the Plan1 file does not recognize the the other file (pool) as a potential candidate for a resource pool.
Clarification #2: When I copy the resource pool to my desktop, and then open it, Plan1 (on OneDrive) is able to see the resource pool and share it...

HRDavidson,
Convolved it is and you are also setting yourself up for corruption as I've indicated in my initial response. This is what I suggest. Since each element of the overall structure (i.e. resource pool, sharer files, master file, network, multi-user environment)
contributes to the probability of corruption, your best chance for minimizing corruption is to eliminate and/or control each element.
The ideal configuration is for all files to be resident on a local drive with one person in control but that probably isn't going to work in your scenario. However, there are some things you can do. First, I would not maintain a dynamic master file. You
can still see the whole plan with all 6 individual projects whenever you need by creating a static master (i.e. uncheck the "link to project" option in the lower right corner of the Insert Project window). That will produce a new single file that
is a snapshot in time of all the individual projects. The main advantage is that it does not create an additional link structure. Second, develop a set of groundrules on file maintenance and make sure all users are trained. The basic groundrules are: never
move, rename, replace, or save off any files in the structure. You may wish to add other rules concerning what users can and cannot change with regard to data.
Using the above approach you will still have a resource pool/sharer file linked structure on a network and it will still be prone to corruption but your chances for success will be increased. If you want to totally eliminate, (although nothing is really
"total"), the chance of corruption, combine the whole structure into a single file with either one person in charge or a defined set of access rules (e.g. time) for each user. Filtering, grouping or other techniques can facilitate easier maintenance
by each user.
The other option of course is to move to Project Server.
Those are my thoughts. Perhaps Dale and Rod will drop in with their comments.
John

Resource Management of Shared Resource Pool at the Project Level

I am having difficulty figuring out how to implement our resource management process. Currently we have one "Resource Pool" project that has all the shared resources. It is connected to both a "master portfolio" plan that has some task
detail in it and other individual project plans that have their own WBS (for larger projects).
The difficulty arises because we want to do resource allocation at a project level, but the resource usage view shows the WBS/task level detail. I've tried grouping the resources assignments by resource and then project, but since everything is
in the "Resource Pool" project, they all group under that project. I've tried adding the "Project" field and it does show as the source project, but it doesn't group on that field, but rather the "Resource Pool" project
only.
How can I see resource allocation/usage at just the project level so our managers can do planning, negotiation, and re-allocation on a periodic basis with one simple view?
My best current idea is to disconnect all the sub-tasks from the sharer, eliminate the WBS below the project level in the master plan and attach resources at that single line project in that master plan. Then, we would have to manually alter the "Max"
available time in the individual sub-plans as we altered allocations. That essentially disconnects individual plans from both the master plan and the shared resource pool.
Is there a better way?

Mark,
Yeah, I think there is a better way. Having a linked structure the contains both a pool file and a dynamic master is tenuous enough (i.e. prone to corruption), but if you start disconnecting from the pool and and messing with the master, you will most certainly
invite trouble.
But here is an approach that might work. I tested it on a sample pool file with two sharer files and I think it might give you what you want.
1. First, either manually copy or use VBA to copy the contents of the Project field to a custom text field in each sharer file
2. In the pool file display the Resource Usage view
3. Create a group that first groups on the Resource Name and then on the Text1 field, and select "group assignments, not resource"
4. Change the Text1 group field to be "assignment"
Does that give you what you want?
To help visualize, here is a screenshot of my test file. After grouping I applied a filter to Text1 with the option to also show summary tasks:
John

MSSQL 2008 R2 - 32bit, TSQL backup with compression, error: There is insufficient system memory in resource pool 'internal' to run this query

Hello,
I would like to ask you about advice.
We have MSSQL 2008 R2, 32 bit. Memory is 4GB, split into 2GB for Windows and 2GB for applications. Database has recovery model simple because we have replicated data into other servers ( 2 ). Contemporary we work with 2 servers. Max memory for MSSQL is 2048
MB.
We set the backup as follows:
USE MSDB
GO
DECLARE @JMENO_ZALOHY VARCHAR(120)
SELECT @JMENO_ZALOHY = 'E:\backup\BackupSQL\1 Pondeli\DAVOSAM_'+ convert( varchar(2), datepart( hh, getdate() ) ) + '00_DEN_DIFF.bak'
SELECT @JMENO_ZALOHY
BACKUP DATABASE [DAVOSAM]
TO DISK = @JMENO_ZALOHY
WITH INIT, DIFFERENTIAL, CHECKSUM, COMPRESSION
GO
Every second or third day in log there is error message: 'There is insufficient system memory in resource pool 'internal' to run this query' Accurate in time of backup. The error is still repeat, majority in working hours.
Today I have found out, that problem is probably in compression of backup. Because if I removed word: compression, a backup normally runs without error.
Question: Is my hypothesis correct that problem is in backup with compression?
Thank you David

Hello, today evening I have ran backup command bellow. All is OK. Probably MSSQL has cleaned memory. Next attempt I will try in peak next week.
Since time I have removed word compression, in error log is not any error.
I have checked memory as soon as memory gets on top, it is about 1.707 GB the MSSQL writes into log this messgages:
2014-03-14 15:00:04.63 spid89 Memory constraints resulted reduced backup/restore buffer sizes. Proceding with 7 buffers of size 64KB.
2014-03-14 15:00:08.74 Backup Database differential changes were backed up. Database: DAVOSAM, creation date(time): 2014/01/12(22:03:10), pages dumped: 16142, first LSN: 1894063:1673:284,
last LSN: 1894063:1792:1, full backup LSN: 1894053:15340:145, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'E:\backup\BackupSQL\5 Patek\DAVOSAM_1500_DEN_DIFF.bak'}). This is an informational message. No user action is required.
2014-03-14 15:00:12.79 spid72 Memory constraints resulted reduced backup/restore buffer sizes. Proceding with 7 buffers of size 64KB.
2014-03-14 15:00:12.88 Backup Database differential changes were backed up. Database: WEBFORM, creation date(time): 2014/02/01(05:22:47), pages dumped: 209, first LSN: 125436:653:48, last
LSN: 125436:674:1, full backup LSN: 125435:689:36, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'E:\backup\BackupSQL\5 Patek\WEBFORM_1500_DEN_DIFF.bak'}). This is an informational message. No user action is required.
After that the MSSQL reduced memory on 1.692.
USE MSDB
GO
DECLARE @JMENO_ZALOHY VARCHAR(120)
SELECT @JMENO_ZALOHY = 'E:\backup\BackupSQL\6 Sobota\DAVOSAM_'+ convert( varchar(2), datepart( hh, getdate() ) ) + '00_DEN_FULL.bak'
SELECT @JMENO_ZALOHY
BACKUP DATABASE [DAVOSAM]
TO DISK = @JMENO_ZALOHY
WITH INIT, CHECKSUM, COMPRESSION, MAXTRANSFERSIZE=65536
GO
E:\backup\BackupSQL\6 Sobota\DAVOSAM_2100_DEN_FULL.bak
(1 row(s) affected)
Processed 467240 pages for database 'DAVOSAM', file 'DavosAM_Data' on file 1.
Processed 2 pages for database 'DAVOSAM', file 'DavosAM_Log' on file 1.
BACKUP DATABASE successfully processed 467242 pages in 24.596 seconds (148.411 MB/sec).
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where net_packet_size > 8192
session_id most_recent_session_id connect_time net_transport protocol_type
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client_tcp_port local_net_address local_tcp_port
connection_id parent_connection_id most_recent_sql_handle
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SELECT SUM (pages_allocated_count * page_size_in_bytes)/1024 as 'KB Used', mo.type, mc.type
FROM sys.dm_os_memory_objects mo
join sys.dm_os_memory_clerks mc on mo.page_allocator_address=mc.page_allocator_address
GROUP BY mo.type, mc.type, mc.type
ORDER BY 1 DESC;
KB Used type type
29392 MEMOBJ_SORTTABLE MEMORYCLERK_SQLSTORENG
9392 MEMOBJ_SOSNODE MEMORYCLERK_SOSNODE
8472 MEMOBJ_SQLTRACE MEMORYCLERK_SQLGENERAL
5480 MEMOBJ_SECOLMETACACHE USERSTORE_SCHEMAMGR
5280 MEMOBJ_RESOURCE MEMORYCLERK_SQLGENERAL
5008 MEMOBJ_CACHEOBJPERM USERSTORE_OBJPERM
4320 MEMOBJ_SOSSCHEDULER MEMORYCLERK_SOSNODE
2864 MEMOBJ_PERDATABASE MEMORYCLERK_SQLSTORENG
2328 MEMOBJ_SQLCLR_CLR_EE MEMORYCLERK_SQLCLR
2288 MEMOBJ_SESCHEMAMGR USERSTORE_SCHEMAMGR
2080 MEMOBJ_SOSDEADLOCKMONITORRINGBUFFER MEMORYCLERK_SQLSTORENG
2008 MEMOBJ_LOCKBLOCKS OBJECTSTORE_LOCK_MANAGER
1584 MEMOBJ_CACHESTORETOKENPERM USERSTORE_TOKENPERM
1184 MEMOBJ_LOCKOWNERS OBJECTSTORE_LOCK_MANAGER
840 MEMOBJ_SNIPACKETOBJECTSTORE OBJECTSTORE_SNI_PACKET
760 MEMOBJ_SOSDEADLOCKMONITOR MEMORYCLERK_SQLSTORENG
752 MEMOBJ_SESCHEMAMGR_PARTITIONED USERSTORE_SCHEMAMGR
688 MEMOBJ_RESOURCEXACT MEMORYCLERK_SQLSTORENG
616 MEMOBJ_SOSWORKER MEMORYCLERK_SOSNODE
552 MEMOBJ_METADATADB MEMORYCLERK_SQLGENERAL
480 MEMOBJ_SRVPROC MEMORYCLERK_SQLCONNECTIONPOOL
424 MEMOBJ_SQLMGR CACHESTORE_SQLCP
400 MEMOBJ_SBOBJECTPOOLS OBJECTSTORE_SERVICE_BROKER
384 MEMOBJ_SUPERLATCH_BLOCK MEMORYCLERK_SQLSTORENG
384 MEMOBJ_RESOURCEDATASESSION MEMORYCLERK_SQLGENERAL
352 MEMOBJ_SOSSCHEDULERMEMOBJPROXY MEMORYCLERK_SOSNODE
328 MEMOBJ_SBMESSAGEDISPATCHER MEMORYCLERK_SQLSERVICEBROKER
320 MEMOBJ_METADATADB USERSTORE_DBMETADATA
296 MEMOBJ_INDEXSTATSMGR MEMORYCLERK_SQLOPTIMIZER
264 MEMOBJ_LBSSCACHE OBJECTSTORE_LBSS
224 MEMOBJ_XE_ENGINE MEMORYCLERK_XE
216 MEMOBJ_GLOBALPMO MEMORYCLERK_SQLGENERAL
208 MEMOBJ_PROCESSRPC USERSTORE_SXC
200 MEMOBJ_SYSTASKSESSION MEMORYCLERK_SQLCONNECTIONPOOL
200 MEMOBJ_REPLICATION MEMORYCLERK_SQLGENERAL
192 MEMOBJ_SOSSCHEDULERTASK MEMORYCLERK_SOSNODE
176 MEMOBJ_SQLCLRHOSTING MEMORYCLERK_SQLCLR
168 MEMOBJ_SYSTEMROWSET CACHESTORE_SYSTEMROWSET
128 MEMOBJ_RESOURCESUBPROCESSDESCRIPTOR MEMORYCLERK_SQLGENERAL
128 MEMOBJ_CACHESTORESQLCP CACHESTORE_SQLCP
128 MEMOBJ_RESOURCESEINTERNALTLS MEMORYCLERK_SQLSTORENG
120 MEMOBJ_BLOBHANDLEFACTORYMAIN MEMORYCLERK_BHF
120 MEMOBJ_SNI MEMORYCLERK_SNI
88 MEMOBJ_QUERYNOTIFICATON MEMORYCLERK_SQLOPTIMIZER
72 MEMOBJ_HOST MEMORYCLERK_HOST
72 MEMOBJ_INDEXRECMGR MEMORYCLERK_SQLOPTIMIZER
64 MEMOBJ_RULETABLEGLOBAL MEMORYCLERK_SQLGENERAL
56 MEMOBJ_SERVICEBROKER MEMORYCLERK_SQLSERVICEBROKER
56 MEMOBJ_REMOTESESSIONCACHE MEMORYCLERK_SQLGENERAL
56 MEMOBJ_PARSE CACHESTORE_PHDR
48 MEMOBJ_CACHESTOREBROKERTBLACS CACHESTORE_BROKERTBLACS
48 MEMOBJ_APPENDONLYSTORAGEUNITMGR MEMORYCLERK_SQLSTORENG
40 MEMOBJ_SBASBMANAGER MEMORYCLERK_SQLSERVICEBROKER
32 MEMOBJ_OPTINFOMGR MEMORYCLERK_SQLOPTIMIZER
32 MEMOBJ_SBTRANSPORT MEMORYCLERK_SQLSERVICEBROKERTRANSPORT
32 MEMOBJ_CACHESTOREBROKERREADONLY CACHESTORE_BROKERREADONLY
32 MEMOBJ_DIAGNOSTIC MEMORYCLERK_SQLGENERAL
32 MEMOBJ_UCS MEMORYCLERK_SQLSERVICEBROKER
24 MEMOBJ_STACKSTORE CACHESTORE_STACKFRAMES
24 MEMOBJ_CACHESTORESXC USERSTORE_SXC
24 MEMOBJ_FULLTEXTGLOBAL MEMORYCLERK_FULLTEXT
24 MEMOBJ_APPLOCKLVB OBJECTSTORE_LOCK_MANAGER
24 MEMOBJ_FULLTEXTSTOPLIST CACHESTORE_FULLTEXTSTOPLIST
24 MEMOBJ_CONVPRI CACHESTORE_CONVPRI
16 MEMOBJ_SQLCLR_VMSPY MEMORYCLERK_SQLCLR
16 MEMOBJ_VIEWDEFINITIONS MEMORYCLERK_SQLOPTIMIZER
16 MEMOBJ_SBACTIVATIONMANAGER MEMORYCLERK_SQLSERVICEBROKER
16 MEMOBJ_AUDIT_EVENT_BUFFER OBJECTSTORE_SECAUDIT_EVENT_BUFFER
16 MEMOBJ_HASHGENERAL MEMORYCLERK_SQLQUERYEXEC
16 MEMOBJ_SBTIMEREVENTCACHE MEMORYCLERK_SQLSERVICEBROKER
16 MEMOBJ_ASYNCHSTATS MEMORYCLERK_SQLGENERAL
16 MEMOBJ_BADPAGELIST MEMORYCLERK_SQLUTILITIES
16 MEMOBJ_QSCANSORTNEW MEMORYCLERK_SQLQUERYEXEC
16 MEMOBJ_SCTCLEANUP MEMORYCLERK_SQLGENERAL
16 MEMOBJ_XP MEMORYCLERK_SQLXP
8 MEMOBJ_SECURITY MEMORYCLERK_SQLGENERAL
8 MEMOBJ_CACHESTOREBROKERRSB CACHESTORE_BROKERRSB
8 MEMOBJ_EXCHANGEXID MEMORYCLERK_SQLGENERAL
8 MEMOBJ_CACHESTOREVENT CACHESTORE_EVENTS
8 MEMOBJ_CACHESTOREXPROC CACHESTORE_XPROC
8 MEMOBJ_DBMIRRORING MEMORYCLERK_SQLUTILITIES
8 MEMOBJ_SERVICEBROKERTRANSOBJ CACHESTORE_BROKERTO
8 MEMOBJ_CACHESTOREOBJCP CACHESTORE_OBJCP
8 MEMOBJ_CACHESTOREXMLDBELEMENT CACHESTORE_XMLDBELEMENT
8 MEMOBJ_ENTITYVERSIONINFO MEMORYCLERK_SQLSTORENG
8 MEMOBJ_AUDIT_MGR MEMORYCLERK_SQLGENERAL
8 MEMOBJ_EXCHANGEPORTS MEMORYCLERK_SQLGENERAL
8 MEMOBJ_DEADLOCKXML MEMORYCLERK_SQLSTORENG
8 MEMOBJ_CACHESTORETEMPTABLE CACHESTORE_TEMPTABLES
8 MEMOBJ_HTTPSNICONTROLLER MEMORYCLERK_SQLHTTP
8 MEMOBJ_CACHESTOREVIEWDEFINITIONS CACHESTORE_VIEWDEFINITIONS
8 MEMOBJ_CACHESTOREPHDR CACHESTORE_PHDR
8 MEMOBJ_CACHESTOREXMLDBTYPE CACHESTORE_XMLDBTYPE
8 MEMOBJ_CACHESTORE_BROKERUSERCERTLOOKUP CACHESTORE_BROKERUSERCERTLOOKUP
8 MEMOBJ_EVENTSUBSYSTEM MEMORYCLERK_SQLGENERAL
8 MEMOBJ_CACHESTOREBROKERDSH CACHESTORE_BROKERDSH
8 MEMOBJ_SOSDEADLOCKMONITORXMLREPORT MEMORYCLERK_SQLSTORENG
8 MEMOBJ_CACHESTOREXMLDBATTRIBUTE CACHESTORE_XMLDBATTRIBUTE
8 MEMOBJ_CACHESTOREBROKERKEK CACHESTORE_BROKERKEK
8 MEMOBJ_QPMEMGRANTINFO MEMORYCLERK_SQLQUERYEXEC
8 MEMOBJ_CACHESTOREQNOTIFMGR CACHESTORE_NOTIF
(101 row(s) affected)
David

Microsoft Project - Resource Pool Major Issues (continuation)

Hi All,
I have followed the the very helpful discussions in this forum under "Resource Pool Major Issues". I have read all the other related discussions as well.
I still have a question on the Resource Pool:- I am using a stand-alone version of Project Professional 2007
I create a Resource Pool; a Master Schedule and then insert several different Project Schedules into the Master.
I have gone through the motions of harmonizing the calenders and all the other good stuff recommended in the blog.
I then share the resources from the Pool.
When I open each activity to load the resources, I cannot see the shared resources except at the Project level (but not at the task level)
The only way I can pull the resources into the tasks is
if I break the links of each inserted Project. (incidentally the inserted tasks are automatically linked option is de-selected)
Even then, I get an irritating message pop-up saying that the calender does not exist.
Has anyone had this experience, is it the correct way to share the resources; and do you have any thoughts, suggestions on this matter?
Thanks
FK

Hard Core,
You indicate you have Project 2007 but you didn't tell us if you have SP3 installed. If not, do so.
Since you indicate that you have "read all related discussions" I will assume that you are aware of the tenuous nature of linked structures in Project and that they are prone to corruption.
Please clarify something. What exactly do you mean by "open each activity" and "I cannot see the shared resources except at the Project level"? Also, which links are you breaking?
We can't really tell you if what you are doing is the correct way, (probably not if you have to break links for it to work), until we understand exactly what you are doing.
John

Resource pool as desktop pool

Hi all,
We have an external program that does the provisioning of the desktops. All desktops are placed in a resource pool (in VMware).
The number of desktops in this pool can vary.
I would like to create a desktop pool in Sun VDI that uses the resource pool as source for the desktops. I can only select the desktops one by one, not the resource pool.
Any idea how this can be done?
Regards,
Wouter

Hi Wouter,
you can't "import by resource pool" with the current VDI versions.
However, if you can arrange for all the relevant vms to be in the same VC folder, you can select that folder in the VDI import wizard and import all contained vms in a single step.
Geoff.

DBCC CHECKDB failure, SQL 2012, There is insufficient system memory in resource pool 'internal' to run this query.

Hey, guys!
Tried to find an answer, but nothing works for me.
So on one of servers when I am trying to run DBCC CHECKDB throws two errors
Msg 8921, Level 16, State 1, Line 1
Check terminated. A failure was detected while collecting facts. Possibly tempdb out of space or a system table is inconsistent. Check previous errors.
Msg 701, Level 17, State 123, Line 1
There is insufficient system memory in resource pool 'internal' to run this query.
This is a VM hosted on Hyper-V server 2012 R2. VM has Windows Server 2012 R2 and SQL Server 2012 Std. VM had 8 GB of RAM, I increased it to 12GB (static, not dynamic), also I increased paging file size in Windows and size of TEMPDB also recreated TEMPDB.
I also tried to restore the Database, which throws an error from another server. On that server DBCC CHECKDB works fine, but it didn't help - I still receive the same error. Can you suggest, please?

Hi,
I agree with you. It is probably a memory issue. First, we need to verify if it is an OS memory issue or caused by SQL Server itself.
Need to use Performance Monitor:
SQLServer:Memory
Memory
Dynamic Management Views:
sys.dm_os_sys_info
sys.dm_exec_query_memory_grants
1. Use performance monitor to check OS memory: available memory(MB) and monitor the OS memory status before the query and when running the query. If it does not change, I can exclude the OS memory factor. Then, I can conclude
this memory issue was caused by SQL Server internal. Also, check if there is Memory leak on your system.
2. Use the below script in SQL Server Management Studio and Result to Text.
while(1=1)
begin
print getdate()
print '*****sys.dm_exec_query_memory_grants******'
select * from sys.dm_exec_query_memory_grants
print 'DBCC memorystatus'
dbcc memorystatus
waitfor delay '00:00:01'
end
Then, check SQLServer:Memory-Granted Workspace Memory (KB) when the issue occurs which specifies the total amount of memory currently granted to executing processes, such as hash, sort, bulk copy, and index creation operations.
And compared with the information got in
sys.dm_exec_query_memory_grants.
3. In addition, use sys.dm_os_sys_info
to identify bpool_commit_target and bpool_commited.
In SQL Server 2012, the columns have been renamed as
committed_target_kb and committed_kb.
committed_kb represents the committed memory in kilobytes (KB) in the memory manager. Does not include reserved memory in the memory manager.
committed_target_kb represents the amount of memory, in kilobytes (KB), that can be consumed by SQL Server memory manager. The target amount is calculated using a variety of
inputs like:
the current state of the system including its load
the memory requested by current processes
the amount of memory installed on the computer
configuration parameters
If committed_target_kb is larger than
committed_kb, the memory manager will try to obtain additional memory. If
committed_target_kb is smaller than committed_kb, the memory manager will try to shrink the amount of memory committed. The
committed_target_kb always includes stolen and reserved memory.
MSSQLSERVER_701
http://msdn.microsoft.com/en-us/library/aa337311.aspx
An in-depth look at SQL Server Memory–Part 3
http://blogs.msdn.com/b/sqljourney/archive/2013/11/02/10402729.aspx
INF: Using DBCC MEMORYSTATUS to Monitor SQL Server Memory Usage
http://support.microsoft.com/kb/271624/en-us
Hope it helps.
Tracy Cai
TechNet Community Support

Resource Pool Heartbeat Failure from All Management Server Resource Pool Watcher

Hi,
In my environment, I add another SCOM 2012 R2 to existing management group. (old SCOM is 2012 R2 ->SCOM1)
We have one SMS provider in SCOM1, after added SCOM2 in the Event Viewer we have Event ID
21400. I googled and in the Administration tab for Notification Pool and AD Assignment Pool change the member ship form Automatic to Manual and remove SCOM2 from those, finally Error 21400 is resolved. But every hours in the active alerts shows
Resource Pool Heartbeat Failure from All Management Server Resource Pool Watcher.
Another problem is :
in the active alerts select a critical or warning or information in the Alert Details shows in just SCOM2:
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thanks

Hi,
Based on my research, when management
server running windows server 2008 operating system, we may experience Random
Resource Pool
Heartbeat Failures.
Did you add a new management server with windows
server 2012 O.S?
Please also try to restart operation manager services related and check the result.
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Is there a limit of how many resources can be shared via a single Resource Pool in Project 2010 Professional standalone?

We have a single master project resource pool of over 150 resources that are shared across let's say 10-15 sub projects or sharer files.
We are using Microsoft Project Professional (standalone no project server)
Are you aware of any limitations outside of project server with resource pool and sharing, or should we be using Project server (as I have read a lot of articles about resource pool sharing working better in project server)
I'd like to get clarification on:
1. I read that the calendars for resources (of which there could be many shift patterns etc.) should always be created in the master project only, not in the sharer files. In my testing I see that a shared resource also brings the additional calendars from
the Master Project file - and can be chosen in the calendar column from Resource sheet.
2. Each sharer file can have it's own specific project calendar, but the resource calendar (used by the assigned resources from the pool) will drive the scheduling (as per normal), unless;
3. A specific task has a 'Task Calendar' applied to it AND "scheduling ignores resource calendars" is ticked.
I am trying to find an article that addresses, in detail, the limitations or 'look out fors' in this area. I have found plenty about how to create and share resources, but this is more troubleshooting.
Any advice or direction that can be given would be appreciated. Thanks.

No limit to resources, but linked master and resource pools are at high risk of file corruption if you rename, over-write or move a linked file without removing it from the master and pool first. Files will corrupt, its when not if.
Master files should never have any resources or tasks in them, only inserted projects.
I much prefer creating master files with the Link option deselected. This copies all data and consolidates resource info (so no pool needed). I record a macro to create new masters each week. This method has no corruption risk.
Your alternative now is to experiment with Project Server. By far the best way to prototype a system is to get Project Online through Microsoft, ProjectHosts or Bemo. It will give you access to a vanilla project server very quickly and cost for a few months
testing is trivial for a few users.
If you go ahead with a full implementation I strongly recommend getting a qualified Project Server partner to help you implement the full system.
Rod Gill
Author of the one and only Project VBA Book
www.project-systems.co.nz

Questions regarding risk register, resource pool, reports and KPI

I am going on a requirement gathering activity today about a new MS Project Server project. I have knowledge of SharePoint but my knowledge of Project Server is very limited. Following will be my topic of discussion with client. Can you please tell me what
kind of questions can I ask about them? I want to gather as much requirement as possible from client.
Some of the question I can think of are:
1. What fields will be there in each register?
2. What kind of permission do you want on each register? For e.g. will each register will be publicly viewable to all users or not?
3. How many KPIs and Dashboards do you need?
Topics
• Project Register
• Issue Register
• Risk Register
• Decision Register
• Invoice Register
• Change Request Register
• Deliverable Register
• Resource Pool
• Reports and KPIs

As You know Project Server sits on SharePoint. If you know which version of Project server your client want.
Then you can ask some question(I am giving you list of few question) like:
1. Approx No of users
group and security related questions like which kind of permission they want for Project manager, team member, resource manager etc.
2 Approx no of Project per year
3. Avg no of task per project
4. Project level Custom field
5. Task level Custom Field
6. Resource Level Custom field
7. Project, resource or task level of custom view
8. Any demand Management workflow
9. back up and restore strategy.
10. any Issue or risk associated with project and mitigation plans
11. drivers or strategy for Portfolio management
12. If any change need to be done in EPM environment how you guys can handle it.
13. for Delivery you can split your project in phases in which first phase will contain installation and basic configuration then report development, then Custom development, then Training and support
14. which kind of report they want (SSRS, Excel baed, Performance point, dashboard, Power pivot)
15. for reports what would be the KPI
16. Tracking method, Timsheet usage, status Reports
17. whether they will use default Project site or customized project site
18. Enterprise Project template for Business unit.
19. Department specific reports.
20 .for infra you can ask (Redundancy, server performance high availability )
etc.
Please group all these as per our need.
kirtesh

MS Project Very Slow and Project Files Large when Using Shared Resource Pool

Hello,
We are using MS Project 2010 Professional in our organization and using a shared resource pool so we can easily identify resource conflicts. When we started this process many months ago the resource pool worked great. Now that we have nearly
all of our projects (~40) using the resource pool, it has become essentially unusable. Each project file that is sharing the resource pool is 12 MB or greater in file size, and most of the project files contain less than 100 lines. Saving any file
takes ~4 minutes. As a result, many of the resource managers and project managers are starting to avoid using MS Project which is undermining our original intent.
Any thoughts on what we could try to regain the usability, make the file sizes smaller, improve save times, etc.? Will MS Project Server fix all of these issues?
Thanks,
Josh

If any of your PMs renamed, moved or over-wrote their project file whilst linked to the Resource Pool or a master, then the file may well have corrupted itself or the pool or both. With 40 files, you can guarantee one or more PMs will do one of the above,
so file corruption is a when, not if (2days or 2 years or more).
For 40 projects Project Server or any solution that copies data to a database so the resource data can be consolidated is needed. Project Server is not a simple application, it's a full server and requires proper training and processes to add value. And
it needs configuring by someone who knows what they're doing!
In the mean time try unattaching all project files from the pool, then create a new blank pool and re-attach.You will also need to File, Save as to repair each project file if needed. For bad corruption save as to a .xml format then re-import to a blank
project.
Or, create a new master each time by inserting all projects into a new blank project, but deselecting the Link option. All tasks are then copied and the resource data consolidated. Record a macro to make creating this very quick and easy (provided your network
isn't too slow).
Rod Gill <a href="http://www.project-systems.co.nz/project-vba-book/index.html/">The one and only Project VBA Book</a> <a href="http://www.project-systems.co.nz/"> Rod
Gill Project Management</a>

Project Server 2013 - Remove user from resource pool via sync

Hello everyone,
has anyone managed to configure their Project Server 2013 box with a resource pool sync that will actually remove user from the resource pool (disable "User can be assigned as resource" or deactivate users) when the user is removed from the AD
group(s)?
Setup: Single box, SQL 2012 SP1, SharePoint/Project Server 2013 + PU March + CU April. 2 PWA instances, 1 in SharePoint and 1 in Project permission mode. Tried on 2 different machines (different setup, accounts, domains).
Proceedings:
Create AD user U, AD group G. Add U to G.
Go to PWA, setup resource pool sync with G, sync.
U is now in the resource pool, has no PWA permissions.
Remove U from G. Resync resoure pool.
U is still in resource pool, still a resource, still active, can still be assigned as resource.
Adding U back to G an repeating the whole spiel with a resource pool and a PWA group sync of G will result in U being added and removed from the user list (as expected), and U being added but not removed from the resource pool.
Having read
http://technet.microsoft.com/en-us/library/gg982985.aspx and
http://technet.microsoft.com/en-us/library/gg750243.aspx, there does not seem to be an omission on my part.
The first article states:
Note:
The corresponding Project Server User Account is not deactivated based on this synchronization. If the same Active Directory user is configured to synchronize with a Project Server security group, the Project Server user account will be inactivated when
that synchronization occurs. For more information, see
Best practices to configure Active Directory groups for Enterprise Resource Pool synchronization in Project Server 2013.
Unfortunately, this deactivation either does not seem to occur even with a PWA group sync or I misunderstood the article.
So, did anyone manage to setup their resource pool sync in a way, that new resource will be added, but also be removed from the resource pool?
Kind regards,
Adrian

Hi Adrian,
you tried to sync the same AD group that you used for the resource pool sync also with a Project Server permission group?
And on removal of the user of the AD group the project user/resource is not deactivated? Only removed from the group
Regards
Christoph
Hi Christoph,
even though I might have tried that before, I tried it again in several constellations. It didn't change anything. The the user will be properly added to and removed from the PWA group whenever I remove them from the AD group, the use will also stay active
(but cannot logon without permissions). However, the user will always remain in the resource pool, i.e. the "User can be assigned as resource." checkbox will remain unless it is cleared manually.
Having re-read the technet articles, none of the scenarios actually seem to descibe or address the process that I require, or maybe I'm just misunderstanding. Let me just try to outline the core issue:
Add user to AD group. Sync AD group with resource pool. User is now a PWA resource and PWA user.
Remove user from AD group, but do not deactivate/delete user from AD.
(Magic happens!)
User cannot be assigned as ressource in PWA.
So, is there anything to make this step 3 happen, or is it just not possible to sync users out of the resource pool anymore unless they are deleted/deactivated in AD?
Kind regards,
Adrian

Deactivate users who are no longer exist in AD but were added into resource pool

Hello forum members,
does anyone know how to deactivate users who are no longer exist in AD , but were added into resource pool?
I an trying to write some code that would update a custom value for each resource, but my code breaks whenever it encounters a resource that is not longer exists in AD. Any suggestions are appreciated.
// Modify the resources, code was taken from http://msdn.microsoft.com/en-us/library/websvcresource.resource.updateresources(v=office.12).ASPX
foreach (SvcResource.ResourceDataSet.ResourcesRow resourceRow in resourceDs.Resources)
Console.WriteLine("Check out " + resourceRow.RES_NAME);
if (resourceRow.IsRES_CHECKOUTBYNull())
resourceSvc.CheckOutResources(new Guid[] { resourceRow.RES_UID });
checkedOut = true;
else
if (resourceRow.RES_CHECKOUTBY == me)
checkedOut = true;
else
checkedOut = false;
Console.WriteLine("\tCan't check out this resource, skip updating this one.");
if (checkedOut)
SvcResource.ResourceDataSet updateDs = resourceSvc.ReadResource(resourceRow.RES_UID);
if (resourceRow.RES_TYPE <= (int)PSLibrary.Resource.Type.INACTIVATED_OFFSET)
updateDs.Resources[0].RES_CODE = "A" + rand.Next(1000, 9999);
Console.WriteLine("Update RES_CODE to " + updateDs.Resources[0].RES_CODE);
resourceSvc.UpdateResources(updateDs, false, false);
Console.WriteLine("Check in " + resourceRow.RES_NAME);
resourceSvc.CheckInResources(new Guid[] { resourceRow.RES_UID }, false);
Console.ForegroundColor = ConsoleColor.Yellow;
Console.WriteLine("".PadRight(30, '-'));
Console.ResetColor();
tatiana

This is the logic I used:
1) Try to inactivate the user
2) If it fails with "AdminNTAccountNotFound" then delete
try {
using( OperationContextScope ocs = new OperationContextScope( resourceClient.InnerChannel ) ) {
resourceClient.CheckOutResources( new Guid[] { resourceUID } );
// Perform the update
rsDS = ( SvcResource.ResourceDataSet ) rsDS.GetChanges();
resourceClient.UpdateResources( rsDS, false, true );
catch( Exception ex ) {
if( ex.Message.Contains( "AdminNTAccountNotFound" ) ) {
try {
resourceClient.CheckInResources( new Guid[] { resourceUID }, true );
catch {
//The resource does not have a valid account, deleting...
using( OperationContextScope ocs = new OperationContextScope( resourceClient.InnerChannel ) ) {
resourceClient.CheckOutResources( new Guid[] { resourceUID } );
resourceClient.DeleteResources( new Guid[] { resourceUID }, "No longer in RBS structure and/or AD" );
120811049008

Hyper-V Resource Pools for Memory and CPU

Hi all,
I'm trying to understand the concepts and details of resource pools in Hyper-V in Windows Server 2012. It seems as if there is almost no documentation on all that. Perhaps somebody can support me here, maybe I've not seen some docs yet.
So far, I learned that resource pools in their current implementation serve mainly for metering purposes. You can create pools per tenant and then group VM resources into those pools to facilitate resource metering per tenant. That is, you enable metering
once per pool and get all the data necessary to bill that one customer for all their resources (without metering individual VMs). Is that correct?
Furthermore, it seems to me that an ethernet pool goes one step further by providing an abstraction level for virtual switches. As far as I've understood you can add multiple vSwitches to a pool and then connect a VM to the pool. Hyper-V then decides which
actual switch to use. This may be handy in a multi-host environment if vSwitches on different hosts use different names although they connect to the same network. Is that correct?
So - talking about actually managing that stuff I've learned how to create a pool and how to add VHD locations and virtual switches to a pool. Enabling resource metering for a pool then collects usage data from all the resources inside that pool.
But now: I can create a pool for memory and a pool for CPU. But I cannot add resources to those. Neither can I add a complete VM to a pool. Now I'm launching a VM that belongs to a customer whose resources I'm metering. How will Hyper-V know that it's
supposed to collect data on CPU and memory usage for that VM?
Am I missing something here? Or is pool-based metering only good for ethernet and VHD resources, and CPU and memory still need to be metered per VM?
Thanks for clarification,
Nils
Nils Kaczenski
MVP Directory Services
Hannover, Germany

Thank you for the links. I already knew those, and unfortunately they are not matching my question. Two of them are about Windows Server 2008/R2, and one only lists a WMI interface. What I'm after is a new feature in Windows Server 2012, and I need conceptional
information.
Thanks for the research anyway. I appreciate that a lot!
In the meantime I've gotten quite far in my own research. See my entry above of January 7th. Some additions:
In Windows Server 2012, Hyper-V resource pools are mainly for metering purposes. You cannot compare them to resource pools in VMware.
A resource pool in Hyper-V (2012) facilitates resource metering and billing for VM usage especially in hosting scenarios. You can either measure resource usage for single VMs, or you can group existing resources (such as CPU power, RAM, virtual hard disk
storage, Ethernet traffic) into pools. Those pools will mostly be assigned to one customer each. That way you can bill the customer for their resource usage in a given time period by just querying the customer's pool.
Metering only collects aggregated data with one value per resource (i.e. overall CPU usage, maximum VHD storage, summed Ethernet traffic and so on). You can control the time period by explicitly resetting the counter at any given time (a day, a week, a
month or what you like).
There is no detailed data. The aggregate values serve as a basis for billing, not as monitoring data. If you need detailed monitoring data use Performance Monitor.
There is currently only one type of resource pool that adds an abstraction layer to a virtualization farm, and that is the Ethernet type. You can use that type for metering, but you can also use it to group a number of virtual switches (that connect to
the same network segment) and then a VM connected to that pool will automatically use an appropriate virtual switch from the pool. You need no longer worry about virtual switch names across multiple hosts as long as all equivalent virtual switches are
added to the pool.
While you can manage two types of pool resources in the GUI (VHD pools and Ethernet pools) you should only manage resource pools via PowerShell. Only there will you be able to control what happens. And only PowerShell provides a means to start, stop, and
reset metering and query metering data.
The process to use resource pools in Hyper-V (2012) in short:
First create a new pool via PowerShell (New-VMResourcePool). (In case of a VHD pool you must specify the VHD storage paths to add to the pool in the moment you create the pool.)
In case of an Ethernet pool add existing virtual switches to the pool (Add-VMSwitch).
Reconfigure existing VMs that you want to measure so that they use resources from the pool. The PowerShell
Set-VM* commands accept a parameter -ResourcePoolName to do that. Example:
Set-VMMemory -VMName APP-02 -ResourcePoolName MyPool1
Start measuring with Enable-VMResourceMetering.
Query collected data as often as you need with Measure-VMResourcePool.
Note that you should specify the pool resource type in the command to get reliable data (see my post above, Jan 7th).
When a metering period (such as a week or a month) has passed, reset the counter to zero with
Reset-VMResourceMetering.
Hope that helps. I consider this the answer to my own question. ;)
Here's some links I collected:
http://itproctology.blogspot.ca/2012/12/hyper-v-resource-pool-introduction.html
http://www.ms4u.info/2012/12/configure-ethernet-resource-pool-in.html
http://blogs.technet.com/b/virtualization/archive/2012/08/16/introduction-to-resource-metering.aspx
http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/1ce4e2b2-8fdd-4f16-8ab6-e1e1da6d07e3
Best wishes, Nils
Nils Kaczenski
MVP Directory Services
Hannover, Germany

Resource pool selection enhancement in UCCX 7.0

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