Response to Daniel_k post

?I am only creating this new thread from the original post on page 73 to hopefully cut to the chase and get a point across that Creative will hopefully consider.
PLEASE, if you respond to this thread, its needs to be very important. If you add pages and pages of postings it will be just like the original and most likely get deleted or takes days to review.
"I have been an avid user of Creative for several years myself. I know that there has to be a lot of red tape bound up in the EULA that "protects"?Creatives products and their licensing with other companies and this is understandable. For me, I wasnt aware of the problems Vista posed with drivers. I have always had creatives cards installed on XP and I am currently using the onboard sound on my gaming rig.
But, I am using a Xi-Fi card on my media center system on my TV powering my Z-5300 Creative speakers and also a creative card in my girlfriends system with a creative speaker system as well.
I understand Creatives position in this matter too, BUT the big picture is how this will effect your customer base and if your business decisions are going to inconvenience your current, long term customers and even new customers they can and will go else where to get thier sound products. If you are going to take measures to protect your products licensing and drivers it is strongly suggested you have a line of products to refer disatisfied customers to that will give them the quality and performance they pay for. Having a line of products to fall back on is frowned upon by customers due to the fact it means they have to discard a perfectly good card and buy a new one.
You expect this from any products you pay good, hard earned money for and your products are no exception.
This will impact your business very hard. I would be willing to bank on the fact you will see this in your next few quarterly statements. Little customers like us do add up to the masses and when they are disatisfied you have to find some way to make things right to give them satisfaction.
My best suggestion would be to post to Daniel_K and publicly release him from liabilities so you dont further upset any of your customer base any further than already done.
Secondly, either allow for your current customers that are still buying your products off of retail shelves to get links to a working driver either provided by Creative, or Daniel_K, or at least post a very reasonable time frame that one will be released that will actually work.
Those two things are the only thing you can do to rectify these very upset and growing disatisfied Creative customers. A public posting in your forums stating and addressing this issue for everyone to see will be the only thing you can do to salvage your customers that have made you what you are today.
I dont know Daniel_k, and I have no interest in this issue other than being a satisfied/future customer. Your next move in this issue will be a deciding factor and to be honest this will need to be addressed immediately. These 700+ postings will verbally be spread as well equalling 000's of customers buying competitors products.
I dont personally want to see this happen but it will if you dont rectify this issue and soon.
We all will be watching and anticipating your next move.
FYI, I found this posting in a large computer community forum and these current postings are a drop in the bucket as to what is to come if this issue isnt addressed and corrected soon."
Best Regards,
long time customer
Rodney

Word is spreading fast:
http://digg.com/mods/Creative_Goes_After_Driver_Modder
http://www.tomshardware.com/forum/24...ustomers-again
http://hardware.slashdot.org/article...04620&from=rss
http://bigblog.com/web_developer/cre...355635724.html
http://www.neowin.net/forum/index.ph...st=45&start=45
http://www.hardforum.com/showthread.php?p=032289647
http://www.engadget.com/2008/03/29/c...wn-vista-driv/
http://forums.guru3d.com/showthread.php?p=265549
http://forums.hardwarezone.com.sg/sh...php?p=29098837
http://www.sambar.com/news.stm
http://alterslash.org/

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Welcome to the HP Consumer Support Community. This community is for customers to connect and share solutions on HP products directly relating to these message boards. If you have additional or direct feedback for HP about their products or services, please use the link below.
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Response to Daniel_k post

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