How to get responses to topics posted on forum

I have submitted multiple requests to the forum in the past, on multiple topics, and received sporadic responses. My most recent request was originally posted on Dec 18. I have yet to receive a response from anyone. I have reposted to the same topic, in an attempt to keep it near the front of the list (most recently on Dec 26th).
What is the correct approach to receive a response? I have paid for JDeveloper, and would like some kind of reliable resource for help with questions and issues. I know I can submit TARS, but I don't feel it's appropriate to do this unless I truly feel there is a 'bug'.
In reviewing my old questions which were not responded to, I've noticed there are many other questions which never receive a response, either.
Even if a response is entered by someone indicating we should take the time to read a help topic to answer our own question, that is much preferred to not hearing anything.
Surely other users of the JDeveloper forum share my concerns?
Given that I have paid for the software, and for annual maintenance, is there a more appropriate resource to work with?

Hi Randy,
The JDeveloper discussion forum is free to everyone. The Oracle people who respond on this forum tend to be developers and product managers. We try to monitor the forum and help out as much as we can, but we don't commit to answering every question; if we did that there wouldn't be much time left to actually develop the product, which is the main job of this group.
If you want a guaranteed response to a question you should contact technical support. They're a paid service that guarantee a response within a certain period of time - and they're not just for reporting bugs. Your support contract also gives you access to metalink, where you can download product patches.
Thanks
Blaise

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First off, please be aware that 99% of the folks that answer questions on OTN are volunteers with real jobs outside of OTN, so not all questions will be answered. If you need Oracle representatives to answer your question, you are probably better off posting in the Metalink forums.
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Message was edited by: Amit Pandey

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I want to get the response of the task action in the BPEL process.
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