RRB and service product

Hi
In my business scenario, I would like to create a service order with operations and components.
My question can be applied to both quotation and billing processes.
I would like to make a link between operation number and service product.
Let me try it with an example.
A new service order is created.
Operation 10 and 2 components linked to it.
Operation 20 and 1 component linked to it.
Service product "SERVICE" added in the order header.
Through the DIP profil I would change actual costs on operation in "LABOR" article. Article will stay article..
I would like to have in my debit memo request or quotation :
Item 10 SERVICE
Subitem LABOR operation 10
Subitem Component 1
Subitem component 2
Item 20 SERVICE
Subitem LABOR operation 20
Subitem Component 3
Does anybody already tried to do this?
Regards
Olivier

Similar Messages

Service products saritha reddy

Hi
I am trying to work with service products.
I created service products, in CRM standalone and trying to create number for product . Its saying that no group is available .
Can anyone tell me how to create numbering for service product. I know how to create number for sales products, but for service product its not allowing me.
And when I created hierarchy and category directly created with out using Y or Z.
One more question is can I create sales product and service products, warranty under one hierarchy ??. I tried to create in the same way but, under hierarchy its not allowing me to select multiple categorys for sales, service, warrantys.
CRM gurus I need help please.
Thanks in advance
saritha
[email protected]
0027-787082639

no sarita. there is already a hierarchy R3PRODSTYP. under this u will see categories like MAT_ for materials, WAR_ for warranties and SER_ for service. u can create your respective categories under these. The default categories have product type specific set types and relationships already assigned to them( u can add ur own).
u need not create a hierarchy for each product type rather create a category for each product type under one hierarchy.
hope this helps. reward with points.

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months

I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
2. Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
3. The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
4. Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact. They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in. I did all that and it's been >3 weeks and no box.
5. So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?". At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
6. Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers. I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
7. This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
8. I suggested what everyone who I've talked to has said: Toshiba could send me a new computer since they've diagnosed the old one as being dead. I could swap out the hard drives, or they could send me one without a hard drive. And I could send them back the dead NB205.
9. NO was the answer. Toshiba wouldn't do anything for me, because software issues are NOT under warranty. And backing up my hard drive is considered to be a software issue. I repeatedly told him that it's their defective hardware that is causing the need for data backup. But this went ignored and I was told they don't cover anything in this case.
I either had to lose my data or pay probably $100 for a Toshiba dealer to back up my data for me. Oh yeah, and there isn't one of those within 20 miles of me and I live in Silicon Valley!! Oh yes, and they want me to pay to ship them the dead computer.
10. I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers. He replied by saying they have a process, and this is the process!
Well the next time I and any of you are in our "process" of deciding which brand of technology to buy, I'm certainly not going to consider Toshiba anymore. This is the second chance I'm giving Toshiba after having a very poor laptop AND service experience in 2000. Well, it took me 9 years to give them another shot, and I'm never going to trust them again. I told myself "well, it's a high quality Japanese brand, one that commands a premium in price that people are willing to pay so it should be an excellent product. AND if things do go pooryly, Toshiba will stand behind their name."
I was SO wrong!!! Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
Fool me once, shame on you. Fool me twice, shame on me! I'm done with you Toshiba, it's really too bad that you will not honor your brand with fair treatment of your customers.
Ming Wu

It isn't that difficult to back up the data from the hard drive. You can easily do it yourself for about $20. http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
As for Toshiba backing up your data, ALL of the manufacturer's have that same policy. NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact. This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users.
If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason. The fact that you failed to do so doesn't make it Toshiba's problem.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Lack of Availability of Products and Services in C...

I've started this thread, to address the annoying problem of not having the same models and services avaialble in Canada as in other countires in the world but especially comparing to the U.S. I dont understand how the U.S., a country right next to us is getting almost all the new models of phones and we either get them a year later or not at all. We dont have any technical or customer support in Canada, apparently we have to call the closest one in the U.S. I know our population is smaller and whatnot, but its soo stupid and annoying not being able to purchase a phone, knowing it came from finland, and with warranty etc or if it breaks know where to go to talk to someone about it... It's not fair!! Loyal customers are frustrated and deserve more respect and services.

Hi,
For creating a cube u need to have dimensions in sense characteristics in APO....The characteristics can be product type location type , time characteristics , uom etc.,,
The values of the characteristics are nothng but the master data of the APO that comes from ECC.So even when u create u r MPOS these values should be present in APO data mart.If u r using the same characteristics in infocube then u will not have to transfer again the data from ECC.If u want to see the CVC'S that u generated in apo u can look into T-Code :/sapapo/mc62.
If u want u r CVCs and keyfigures to be displayed in cube using T_Code : listcube.
Hope this answer will help u.
Thanks

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

Creation of Service Product with Set Type and Attribute

Dear All,
Please guide me with proper step by step process,
How to create the product with the set type and attribute for service industry in sap crm 7.0
Regards,

Hi Nitin,
Before creating the Service type of product, you have to define the Base category for Service type product. Generally the category for service will be created under the R3 hierarchy R3PRODSTYPE. You can create this category using the TCode:
COMM_HIERARCHY. Here you have to select the product type as Service and have to assign the set types to the category.
You can create a service product using the transaction : COMMPR01 -> Click on Service ICON -> Select the Category for Service Type. Then fill in the details for Service Product description, Service ID(Based on number range settings for products), Language.
Also fill other details like Base Unit of measure, Pricing condition for different sales areas for the service product.
Since you are using CRM7.0, you can do all these activities using a POWER USER role.
For more information about Set types and hierarchies please refer the following help link:
http://help.sap.com/saphelp_crm70/helpdata/EN/46/57672501a208e7e10000000a114a6b/frameset.htm
Hope this helps!
Regards,
Chethan

I have a Photoshop CC subscription but I cannot see it in "My products and services"

I have a Photoshop CC subscription but I cannot see it in "My products and services".
I tried to follow http://helpx.adobe.com/x-productkb/global/find-serial-number.html , but that DOES NOT HELP.
Thanks.

Hi ytwong,
I am Email ing you an link which you have already recieved in mail when your was placed & approved. By using that link you got in the mail or that I will Email you, you will be guided appropriately.
You have an active subscription.
Kind Regards,
Rajshree

Cisco products and services comparisons

Wasnt sure where to post this...was hoping somebody could point me in the right direction...
anybody have any site, whitepaper, document of any kind that gives an outline of products and services comparison between cisco products and other network equipment (ie...vs Juniper, vs Brocade, vs Nortel, etc...)
thanks in advance.
Bruce

Hi Bruce,
If youre a partner you can access the partner portal which has a small bit of competitive info.
http://www.cisco.com/web/partners/sell/competitive/routing.html
http://www.cisco.com/web/partners/sell/competitive/index.html
Cheers,
Conor

Service product replication for test and developement system

Hi Experts,
In our scanario service product is created in production system and later manually created in test and developement system.
Is there is any standard function module avilable to replicate the product master data into test and developement system
Or Is it possible to use the middleware functionallity to replicate the service product details.
Please advice on this issue.
Thanks,
Senthil .R
Edited by: Senthil Vadivelan R on Dec 17, 2007 3:46 PM

You can use the FindFile method in the TS API:
FindFile Method
Syntax
Engine.FindFile ( fileToFind, absolutePath, userCancelled, promptOption = FindFile_PromptHonorUserPreference, srchListOption = FindFile_AddDirToSrchList_Ask, isCommand = False, [currentSequenceFile])
The function itself returns a boolean which indicates if the file exists or not.
Then just use a Call Executable step to run command line string to delete the file.
Hope this helps!
jigg
CTA, CLA
teststandhelp.com
~Will work for kudos and/or BBQ~

Need list of Crystal Reports Version Numbers by Product and Service Pack

Hi All,
Where can I get a list of Crystal Reports Version Numbers by Product and Service Pack? I'm trying to figure out which version we have is the most current version, because we have so many version installed threw out our company.
Thanks.

Hi Matt,
Please check the crystal Report 2008 product versions
Cr 2008+SP0 - 12.0.0.683
Cr 2008+SP0 + FP1 - 12.0.0.796
Cr 2008+SP0 + FP2 - 12.0.0.840
Cr 2008+SP0 + FP3 - 12.0.3.900
Cr 2008 + SP1 - 12.1.0.882
Cr 2008 + SP1 + FP1.1 - 12.1.1.957
Cr 2008 + SP1 + FP1.2 - 12.1.2.996
Cr 2008 + SP1 + FP1.3 - 12.1.3.1028
Cr 2008 + SP1 + FP1.4 - 12.1.4.1068
Cr 2008 + SP1 + FP1.5 - 12.1.5.1096
Cr 2008 + SP1 + FP1.6 - 12.1.6.1116
Cr 2008 + SP1 + FP1.7 - 12.1.7.1144
Cr 2008 + SP1 + FP1.8 - 12.1.8.1176
Cr 2008 + SP1 + FP1.9 - 12.1.9.1290
Cr 2008 + SP1 + FP1.10 - 12.1.10.1390
Cr 2008 + SP1 + FP1.11 - 12.1.11.1454
Cr 2008 + SP2 - 12.2.0.290
Cr 2008 + SP2 + FP2.1 - 12.2.1.412
Cr 2008 + SP2 + FP2.2 - 12.2.2.453
Cr 2008 + SP2 + FP2.3 - 12.2.3.467
Cr 2008 + SP2 + FP2.4 - 12.2.4.507
Cr 2008 + SP2 + FP2.5 - 12.2.5.537
Cr 2008 + SP2 + FP2.6 - 12.2.6.567
Cr 2008 + SP2 + FP2.7 - 12.2.7.598
Cr 2008 + SP2 + FP2.8 - 12.2.8.638
Cr 2008 + SP2 + FP2.9 - 12.2.9.698
Cr 2008 + SP2 + FP2.10 - 12.2.10.810
Cr 2008 + SP3 - 12.3.0.601
Cr 2008 + SP3 + FP3.1 - 12.3.1.684
Cr 2008 + SP3 + FP3.2 - 12.3.2.753
Cr 2008 + SP3 + FP3.3 - 12.3.3.812
Thanks,
Naga.

Service products and Warranties

Hi all,
Service products and warranties are created in CRM via transaction 'commpr01' .
I got to know that Service materials and warranties could also be created in R/3 system. If so which is the transaction to create service materials and warranties.
Also what is the advantage of creating "Service materials in R/3" over "Service products in CRM".
If we create "Service Products" in CRM and if we use the billling functionality of R/3 will the scenario work.. I mean do "Service Products" created in CRM are getting transfered to R/3. If it is transfered can I see the service Products in R/3 via 'MM03' transaction..
Any help is much appreciated.
thanks
Jothi

Good afternoon CeeDee,
Gas leaks can be quite dangerous and worrisome! I’m glad to hear that you were able to reach out to your gas company to get it shut off to your stove while you have your stove serviced under your Geek Squad Protection plan.
Presently, I was able to locate your Geek Squad Protection plan number using the information you registered with the forum. It is regrettable to hear it may be taking a few weeks to get the part necessary to repair your stove. As you state the part was estimated to arrive tomorrow on October 17th, I would like to look into this further to ensure we can get you back up and cooking safely in a reasonable amount of time!
If you should have any questions while I am researching this issue further, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Production and Service order Release Log updation

Hi,
Can any one help me how to update the release log of Production and service order.
I have a requirements to add new custom logs to the production and service order release process.
sudha

As far as I know the standard behaviour is that the PR is created upon order save and not upon the status of the order or items changing to released.
To get around this you can set user status and use status management to prevent the PR getting created or use the BADI CRM_SRV_FIND_LOG_SC to supress creation of the PR.
Hope this helps.

Nothing Appears Under My Products and Services

I purchased Premiere Elements through Adobe online and downloaded it. I don't know if I ever registered it or what that even does. Now that I have my new computer I tried to download it again, but fould out that I deleted the email with my serial number. So I looked under My Products and Services but it says that I have none. Is there any way that I can get another email sent to me with my serial number?

KJFist the next step then is as follows:
If you have already checked Adobe.com for your serial number, and haven't received an email from Adobe, Chat with Adobe.
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described. Also if you can locate your purchase it would be beneficial in case they are not able to locate your account under a different e-mail address or phone number.

Products and Services listing for supplier master

All,
I am on R12 and adding a new supplier using payables resp.
One of the details which i can add for suppliers is "Products and Services". Can someone please advise from where is this list being picked up ? Any lookup table.
I have a requirement to add some more products with there brands to this list based on my business requirements.
Thanks, Vishal.

Hello,
Try to check in the responsibility "Supplier Profile Manager" (iSupplier Module) if there is a configuration for Products and Services.
HTH,
Vikram

RRB and service product

Similar Messages

Maybe you are looking for