Service products and Warranties

Hi all,
  Service products and warranties are created in CRM via transaction 'commpr01' .
I got to know that Service materials and warranties could also be created in R/3 system.  If so which is the transaction to create service materials and warranties.
Also what is the advantage of creating "Service materials in R/3" over "Service products in CRM".
If we create "Service Products" in CRM and if we use the billling functionality of R/3 will the scenario work..  I mean do "Service Products" created in CRM are getting transfered to R/3. If it is transfered can I see the service Products in R/3 via 'MM03' transaction..
Any help is much appreciated.
thanks
Jothi

Good afternoon CeeDee,
Gas leaks can be quite dangerous and worrisome! I’m glad to hear that you were able to reach out to your gas company to get it shut off to your stove while you have your stove serviced under your Geek Squad Protection plan.
Presently, I was able to locate your Geek Squad Protection plan number using the information you registered with the forum. It is regrettable to hear it may be taking a few weeks to get the part necessary to repair your stove. As you state the part was estimated to arrive tomorrow on October 17th, I would like to look into this further to ensure we can get you back up and cooking safely in a reasonable amount of time!
If you should have any questions while I am researching this issue further, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Multiple Service Products in Service Order ?

    Hi,
    I have the follg business process:
    A customer sends, say, 1000 Pieces of a Product A for repair. Problem in each Piece may be different - some may require just cleaning, some may require Parts replacement etc., which is known only after carrying out the repair.
    The Customer has fixed Service Charges based on the nature of repair undertaken (level of repair) and Parts consumed.
    I have created Service Products (Mat Type DIEN) for each level of repair. I created Repair Order (Type RAS) and inwarded the 1000 Pieces.
    Should we have Service Order for each Piece i.e., 1000 Service Orders ? Or is it possible to enter multiple Service Products and Qty ?
    Thanks.
    Raj

    Hi Prasanth,
    The level of Repair (Service Product) is determined based on 'Action Code (code to denote the action taken to rectify the problem in the Product)'. It is also imperative that the Technician should be allowed to select only those Components / Parts allowed for the Service Product.
    Action carried out to repair is codified and is known only after repair. Hence segregating qty for each Service Product in the Repair Order itself is not possible here.
    Is there a better approach to handle this business process ?
    Raj

  • Service Product

    Dear all,
    How can i find the Service product List and Combinationof Service product and Serviceable Material.
    Regards
    Raj

    Iam closing this Thread...
    I didnt get the ans.
    Regards
    raj

  • Service Product/material

    Dear all.
    What is thr Diff between Service product and Service material..in Which scenario we can use it ...these..(I mean in Customer Service Point of view)
    Plzz give some information with general Example
    Thanks in Advance
    Regards
    LUckky
    Edited by: lucky on Sep 15, 2008 9:17 AM
    Edited by: lucky on Sep 15, 2008 9:17 AM

    Hello,
    The Service product and the material is same. The material is of material type DIEN / LEIS (Service). This is used to capture the service costs.
    It can be explained like When you do a standard repair with a repair item the costs should be XX. When do some other kind of repair with Premium repair, item the costs should be YY.
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  • Service product with task list

    hi
    i am using service product with task list in service order. in subsequent quotation (by DP80) the servcie product is coming as main item operations & materials in task list are coming as sub items.
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    thanks in advance

    Hi,
    There are following work-around solutions from my point of view.
    Option 1: create two different  ‘Std. Text Key’ in config  ‘ Planned’ & ‘ Unplanned’ and also attach same  in the task list.
    All the planned operation will come with suffix ‘Planned’ and same will be printed also. While you add the unplanned one that time add’Un-planned’ std text key’
    You can also drive reporting , costing reports , confirmation report separately for all planned and unplanned items
    Options 2:  After goods posting you can find the cost difference of planned operation and unplanned operation. Devolve some Z report and based on same you can send final bill 
    Enjoy SAP......

  • Service Product Replication Error

    Dear friends,
    1) We create a Service Order with a third-party service item, which is correctly configured to create a Purchase Requisition in ECC. The configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CNot possible to determine a consumption accountu201D if we use an item with a purely numeric ID. This has been tested with various products.
    2) We create a billable Service Confirmation, which is correctly configured to create a Debit Memo Request (DMR) in ECC. The
    configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CMaterial 30000003 is not defined for sales org.XXXX, distr.chan.XX, language ENu201D if we use an item with a purely numeric ID. This has been tested with various products.
    The master data and master data replication settings in CRM and ECC are definitely ok.
    In relation to the error related to the fact that no purchase req can be created, please note the following: I checked the Internal Orders in ECC, that were created based on the CRM Service Orders: the internal order with an alphanumeric product is ok, whilst the internal order with the numeric product shows leading zeros for the Product ID. We strongly assume this causes the error that no consumption account could be determined.
    Can you please let me know if any of you faced this problem and help me finding a solution.
    Thanks & Regards,
    Aditya.

    Hi,
    There are prerequisites to be maintained in CRM and ERP for CRM contract to be replicated in ERP as a debit memo.
    Please find the details in the below link:
    http://help.sap.com/saphelp_crm50/helpdata/en/65/9c4d3bcf95926ae10000000a114084/frameset.htm
    In your case I assume Debit memo is not being created for the Service product and giveing error "Product Cannot be recorded in ECC", because system is finding the same product in ECC as configurable material type (Service product in CRM, config material in ECC).
    As per the prerequisite Synchronization of master data (SAP CRM and SAP ERP) should be maintained
        All business partners used in SAP CRM transaction documents also exist in SAP ERP.
        Service products in SAP CRM exist as materials in SAP ERP.
    Hope this helps!
    Regards,
    Chethan
    Edited by: Chethan Kumar C M on Oct 8, 2009 6:12 AM
    Edited by: Chethan Kumar C M on Oct 8, 2009 6:29 AM

  • Make-To-Order Production for Service Products

    Hi All,
    has anyone some experience with SAP R/3 (SD, CS, MM, FI,CO) Make-To-Order Production for Service Products?
    Does the Make-To-Order Production Scenarion work for Service Products?
    Is there any documentation about Make-To-Order Production Scenarion for Service Products?
    Regards
    Klaus

    It works using transaction OSID to define service products and using requirements class and type to control the creation of service orders or projects for sales document items. All business services can be implemented using these service products.
    We have inplemented Customer Center Solution based on this approch for a Atlas Copco (http://www.atlascopco.com/us) with cutomer center in more tham 70 countries.
    They make, sell, rent, finance and service
    Construction and Mining
    Compressors and Generators
    Industrial tools
    Regards
    Klaus

  • Structure Service Products

    1. Can I create a structure service product in CRM, and how?
    2. Did service order support structure service product?
    BTW, NOT structure sales product.
    Thanks!

    Hi Mahesh,
                 For Structured Products in CRM System you may check for the Relationship Tab in the Product Master,
    Go to TCode:COMMPR01 (Enter your Service Product)
    and check for Relationship Tab 
    in which check for the Existense of Sub option Component
    if it is Present then you can Configure Structured Product for that Service Product else it is not Possible
    Hope it Answered your Queries...
    Thanks and Regards,
    RK.

  • My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

    My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

    When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
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  • My experience in Toshibas product and customer services

    Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
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    I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
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    In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
    I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
    For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
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    Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
    I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
    23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
    I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
    As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
    Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
    The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
    It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
    I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
    At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
    Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
    Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
    Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
    No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
    After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
    To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
    My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
    So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
    I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
    This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
    Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
    I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
    This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
    If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
    In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
    This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
    Frustratingly

    So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
    Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
    Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
    How could a laptop have been tested if it didn't even have windows installed ?
    An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
    I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
    So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
    I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
    Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
    Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
    Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
    I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
    I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
    So lets do the math on just what this will have cost me by the time its finished.
    1634 Original purchase
    166 Extended Warranty
    600 Backup Laptop whilst this was away for a month
    60 outside of warranty assessment
    50 phone calls
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    A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
    I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

  • HP's Low Quality Product and Customer Service

    On 1/23/15 I ordered a brand new Envy Phoenix 810 with modifications. First the website was broken and I ended up having to call to get the order placed. The computer arrived on 1/30/15 via FedEx, since paid for 2 day delivery.
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    Hi @KerstinHuhn ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Regards,
    George
    I work for HP

  • Creation of Service Product with Set Type and Attribute

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