Serv. Desk: Action: send an email only when a value in a field has changed

Hello,
In Soution Manager 4.0, Sevice Desk, I would like to create an action which creates an email only when a value of a certain field has changed.
- only in change mode relevant
- only when a value of one field has changed (e.g. Message Processort has changed from Buss. Partner 4 to 5. Than a mail should be sent to BP 5).
- it should only send this kind of email when the field value has changed in change mode. In other words: it should not sent the email e.g. when the status has changed.
I tried all kinds of things but I do not know on how to define the COnditions for an Action, so I can compare e.g.
if <old value> <> <new value>
Any ideas or experience on how to implement this without major modifications ?
Thanks
Christian

Hi Christian,
check out my question on SDN.
Email on Status Change
it has details on how to send an email when the status changes. I believe you are going to have to do something like this for each of the fields you want to create an Action Starting Condition for.
regards,
Jason

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report zalv10.
type-pools: slis.
data: g_repid like sy-repid,
gs_print type slis_print_alv,
gt_list_top_of_page type slis_t_listheader,
gt_events type slis_t_event,
gt_sort type slis_t_sortinfo_alv,
gs_layout type slis_layout_alv,
gt_fieldcat type slis_t_fieldcat_alv,
fieldcat_ln like line of gt_fieldcat,
col_pos type i.
data: begin of itab,
field1(5) type c,
field2(5) type c,
field3(5) type p decimals 2,
end of itab.
data: begin of itab1 occurs 0.
include structure itab.
data: end of itab1.
data: begin of itab_fieldcat occurs 0.
include structure itab.
data: end of itab_fieldcat.
Print Parameters
parameters:
p_print as checkbox default ' ', "PRINT IMMEDIATE
p_nosinf as checkbox default 'X', "NO SELECTION INFO
p_nocove as checkbox default ' ', "NO COVER PAGE
p_nonewp as checkbox default ' ', "NO NEW PAGE
p_nolinf as checkbox default 'X', "NO PRINT LIST INFO
p_reserv type i. "NO OF FOOTER LINE
initialization.
g_repid = sy-repid.
perform print_build using gs_print. "Print PARAMETERS
start-of-selection.
TEST DATA
move 'TEST1' to itab1-field1.
move 'TEST1' to itab1-field2.
move '10.00' to itab1-field3.
append itab1.
move 'TEST2' to itab1-field1.
move 'TEST2' to itab1-field2.
move '20.00' to itab1-field3.
append itab1.
do 50 times.
append itab1.
enddo.
end-of-selection.
perform build.
perform eventtab_build changing gt_events.
perform comment_build changing gt_list_top_of_page.
perform call_alv.
form build.
DATA FIELD CATALOG
Explain Field Description to ALV
data: fieldcat_in type slis_fieldcat_alv.
clear fieldcat_in.
fieldcat_ln-fieldname = 'FIELD1'.
fieldcat_ln-tabname = 'ITAB1'.
*FIELDCAT_LN-NO_OUT = 'X'. "FIELD NOT DISPLAY, CHOOSE FROM LAYOUT
fieldcat_ln-key = ' '. "SUBTOTAL KEY
fieldcat_ln-no_out = ' '.
fieldcat_ln-seltext_l = 'HEAD1'.
append fieldcat_ln to gt_fieldcat.
clear fieldcat_in.
fieldcat_ln-fieldname = 'FIELD2'.
fieldcat_ln-tabname = 'ITAB1'.
fieldcat_ln-no_out = 'X'.
fieldcat_ln-seltext_l = 'HEAD2'.
append fieldcat_ln to gt_fieldcat.
clear fieldcat_in.
fieldcat_ln-fieldname = 'FIELD3'.
fieldcat_ln-tabname = 'ITAB1'.
fieldcat_ln-ref_fieldname = 'MENGE'. "<- REF FIELD IN THE DICTIONNARY
fieldcat_ln-ref_tabname = 'MSEG'. "<- REF TABLE IN THE DICTIONNARY
fieldcat_ln-no_out = ' '.
fieldcat_ln-do_sum = 'X'. "SUM UPON DISPLAY
append fieldcat_ln to gt_fieldcat.
DATA SORTING AND SUBTOTAL
data: gs_sort type slis_sortinfo_alv.
clear gs_sort.
gs_sort-fieldname = 'FIELD1'.
gs_sort-spos = 1.
gs_sort-up = 'X'.
gs_sort-subtot = 'X'. ***CRUCIAL STATEMENT****
append gs_sort to gt_sort.
clear gs_sort.
gs_sort-fieldname = 'FIELD2'.
gs_sort-spos = 2.
gs_sort-up = 'X'.
*GS_SORT-SUBTOT = 'X'. **THIS SHOULD NOT BE UNCOMENTED*
append gs_sort to gt_sort.
endform.
form call_alv.
ABAP List Viewer
call function 'REUSE_ALV_LIST_DISPLAY'
exporting
I_INTERFACE_CHECK = ' '
I_BYPASSING_BUFFER =
I_BUFFER_ACTIVE = ' '
i_callback_program = g_repid
I_CALLBACK_PF_STATUS_SET = ' '
I_CALLBACK_USER_COMMAND = ' '
i_structure_name = 'ITAB1'
is_layout = gs_layout
it_fieldcat = gt_fieldcat[]
IT_EXCLUDING =
IT_SPECIAL_GROUPS =
it_sort = gt_sort[]
IT_FILTER =
IS_SEL_HIDE =
I_DEFAULT = 'X'
I_SAVE = ' '
IS_VARIANT =
it_events = gt_events[]
IT_EVENT_EXIT =
is_print = gs_print
IS_REPREP_ID =
I_SCREEN_START_COLUMN = 0
I_SCREEN_START_LINE = 0
I_SCREEN_END_COLUMN = 0
I_SCREEN_END_LINE = 0
IMPORTING
E_EXIT_CAUSED_BY_CALLER =
ES_EXIT_CAUSED_BY_USER =
tables
t_outtab = itab1
exceptions
program_error = 1
others = 2.
endform.
HEADER FORM
form eventtab_build changing lt_events type slis_t_event.
constants:
gc_formname_top_of_page type slis_formname value 'TOP_OF_PAGE'.
*GC_FORMNAME_END_OF_PAGE TYPE SLIS_FORMNAME VALUE 'END_OF_PAGE'.
data: ls_event type slis_alv_event.
call function 'REUSE_ALV_EVENTS_GET'
exporting
i_list_type = 0
importing
et_events = lt_events.
read table lt_events with key name = slis_ev_top_of_page
into ls_event.
if sy-subrc = 0.
move gc_formname_top_of_page to ls_event-form.
append ls_event to lt_events.
endif.
define END_OF_PAGE event
READ TABLE LT_EVENTS WITH KEY NAME = SLIS_EV_END_OF_PAGE
INTO LS_EVENT.
IF SY-SUBRC = 0.
MOVE GC_FORMNAME_END_OF_PAGE TO LS_EVENT-FORM.
APPEND LS_EVENT TO LT_EVENTS.
ENDIF.
endform.
form comment_build changing gt_top_of_page type slis_t_listheader.
data: gs_line type slis_listheader.
clear gs_line.
gs_line-typ = 'H'.
gs_line-info = 'HEADER 1'.
append gs_line to gt_top_of_page.
clear gs_line.
gs_line-typ = 'S'.
gs_line-key = 'STATUS 1'.
gs_line-info = 'INFO 1'.
append gs_line to gt_top_of_page.
gs_line-key = 'STATUS 2'.
gs_line-info = 'INFO 2'.
append gs_line to gt_top_of_page.
CLEAR GS_LINE.
GS_LINE-TYP = 'A'.
GS_LINE-INFO = 'ACTION'.
APPEND GS_LINE TO GT_TOP_OF_PAGE.
endform.
form top_of_page.
call function 'REUSE_ALV_COMMENTARY_WRITE'
exporting
it_list_commentary = gt_list_top_of_page.
write: sy-datum, 'Page No', sy-pagno left-justified.
endform.
form end_of_page.
write at (sy-linsz) sy-pagno centered.
endform.
PRINT SETTINGS
form print_build using ls_print type slis_print_alv.
ls_print-print = p_print. "PRINT IMMEDIATE
ls_print-no_print_selinfos = p_nosinf. "NO SELECTION INFO
ls_print-no_coverpage = p_nocove. "NO COVER PAGE
ls_print-no_new_page = p_nonewp.
ls_print-no_print_listinfos = p_nolinf. "NO PRINT LIST INFO
ls_print-reserve_lines = p_reserv.
endform.deepakb
Posts: 3
Joined: Mon Nov 17, 2003 8:18 am
Location: Mumbai

Server stops after sending successive email to groups.

Server stops after sending successive email to groups. Has happened several times, I have 15 groups, after sending to 13, I cannot send anymore, even the next day. Thanks for any help.

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Bad DNS is a common cause of mail server errors.
Do not use a .local domain for your mail server DNS services, and do not use your ISP DNS.
To check this, launch terminal.app from Applications > Utilities and issue the following (harmless, diagnostic, no changes performed) command and see if there are DNS or network issues:
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Hi,
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Use the “Wait for Field Change in Current Item" action”. If you add the action at the first, the workflow will excute the next step until the column is chaned to the specific value.
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I have a server where i installed SP Foundation 2013 on top of Windows Server 2012. I have configured the SMTP as well as the outgoing SMTP in Central Administration
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Try below:
http://social.technet.microsoft.com/wiki/contents/articles/13771.troubleshooting-steps-for-sharepoint-alert-email-does-not-go-out.aspx
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2) Test the connectivity with the SMTP server.
In order to do that follow these steps:
Open cmd
telnet <SMTP server name> 25 ( We connect smtp server to the port 25)
you should see a response like this 220 <servername> Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at date and time
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If you dont get anything then there could be 2 possible reasons, either port 25 is blocked or
the smtp server is not responding.
For testing response from your server
For testing response say ehlo to it.
Type :
ehlo <servername>
output:
250 <servername> Hello [IP Address]
Now a test mail can be sent from that SharePoint server.
Now we need to enter the From address of the mail.
Type :
mail from: [email protected]
output:
250 2.1.0 [email protected]….Sender OK
It's time to enter the recepient email address.
Type : rcpt to: [email protected]
output:
250 2.1.5 [email protected]
Now we are left with the data of the email. i.e. subject and body.
Type : data
output:
354 Start mail input; end with <CRLF>.<CRLF>
Type:
subject: this is a test mail
Hi
This is test mail body
I am testing SMTP server.
Hit Enter, then . and then Enter.
output:
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output:
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verify if the windows timer service is running or not.
Run this stsadm command to check that
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This should return <Property Exist="Yes" Value="yes" />
If you don’t get this, Enable alerts by:
stsadm.exe -o setproperty -pn alerts-enabled -pv "true" -url http://SharePoint-web-App-URL
If its already enabled, try turn off and turn on it back.
4) Check the Timer job and Properties
Go to
MOSS 2007: Central Administration > Operations > Timer Job Definitions (under Global Configuration)
In SharePoint 2010: Central Administration > Monitoring > Review Job Definitions
Check whether the "Immediate Alerts" job is enabled for your web application. check these properties:
job-immediate-alerts
job-daily-alerts
job-weekly-alerts
stsadm.exe -o getproperty -url "http://Your-SharePoint-web-App-URL" -pn job-immediate-alerts
The expected output is:
<Property Exist="Yes" Value="every 5 minutes between 0 and 59"/>.
If you don’t get this, run the following command to set its value.
stsadm.exe -o setproperty -pn job-immediate-alerts -pv “every 5 minutes between 0 and 59" -url http://Your-SharePoint-web-App-URL
5) Check whether the account is subscribed for alerts and it has a valid email account. This should be the first thing to check if the problem persists for some users not for all.
6) Then check if at all those users have at least read permission for the list. Because the first mail should go out for every user without security validation but the next ones won't be delivered unless the user has at least read
permission.
7) If it is happening for one user, can also try to delete and re add the user in the site.
8) Most importantly , you should try this one.
Run this SQL query to the content db < Select * from Timerlock>
This will give you the name of the server which is locking the content database and since when.
In order to get rid of that lock
Go to that server which is locking the content db and then restart the windows timer service.
within some time it should release the lock from content db, if not then at the most stop the timer job for some time
Once the lock will be released then try to send some alerts
You will surely get the email alert.
I found this is the most probable reason for alert not working most of the time. We should start troubleshooting with above steps before coming to this step for any alert email issue but from step 1 to step 7 are best for new environments or new servers.
If the issue is like this ,alert was working before and suddenly stopped working without any environmental change then above conditions in step 1-7 should be ideally fine.
Even after this if it is not working, then you can try these few more steps too
9) Try re-registering the alert template:
stsadm -o updatealerttemplates -url http://Your-SharePoint-Web-App-URL -f "c:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML\alerttemplates.xml" -LCID 1033
10) Try to clear the configuration cache
If this helped you resolve your issue, please mark it Answered

Serv. Desk: Action: send an email only when a value in a field has changed

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