TS3694 when doing a restore to try and solve a wifi problem with my iphone 5 i got past the point where the software was extracted from my phone but then an error message came up saying that the phone could not be restored because of an unknown error (301

when attempting a restore,  as suggested, to try and fix a week wifi signal on my iphone 5 I got past the point where the sopftware was extracted from my phone but then an error message appeared saying that the phone could not be restored becase of an unknown error (3014). I have tried about 20 times to make it work after trying a number of suggestions I have seen online. My phone gives me know response accept showing a picture of the cable and the itunes symble an the screen permanently - please help

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device.  To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

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