UCCX 9x - Calls not Disconnecting from Agent Desktop after hangup
I have a Team of agents and 3 of them are experiencing the same issue. They will get a call and once it hangs up, the call state remains "connected" in the agent desktop. Then they get a second call it shows up "connected". So even though there is only 1 call active, it shows the 2 connected.
The IPCC extension is only assigned to one device, the correct line is assigned to their user. The max calls busy trigger is 2:1. I have had a TAC case open for almost a week and initially they thought it was the "connected" state in my script. I made the change and still issue persists. I haven't gotten anywhere with them after sending MIVR loges, etc
I have done some additional searching and haven't found anything.
Hi,
well, I can only assume TAC already told you what debugging levels to set.
Would you mind do a test call again, collect the logs and post them to here? I am not saying I am any better than TAC but I might get an idea while taking a look at the trace files.
Thanks.
G.
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ta.folder=e.current.folder,e.locales.push(t.meta),a.resolve()}).fail(function(){ a.reject()})}),a},o._loadStrings=function(){var e=this,a=e.current.isoCodes;a.push("en"),$.each(a,function(a,i){var n=t(i);return n?(e._uiStrings=n.ui||{},e.cssClass=n.meta.cssClass||"",!1):void 0})},o._lookupLocale=function(e){if(!e)return null;var a=null;return $.each(this.locales,function(t,i){var n=i.isoCodes.concat([i.folder,i.name,i.isoName]);return $.inArray(e,n)>-1?(a=i,!1):void 0}),a},o._browserLocale=function(){var e=null,t=this.locales;return $.each(a(),function(a,i){return $.each(t,function(a,t){return $.inArray(i,t.isoCodes)>-1?(e=t,!1):void 0}),e?!1:void 0}),e},o.list=function(){if(2>this.locales.length)return[];if("iTunes"in window)return[];if("HelpViewer"in window)return[];var e=$.map(this.locales,function(e){return{name:e.name,isoCode:e.isoCodes[0]}});re turn e.sort(function(e,a){return e.name.localeCompare(a.name)}),e},o.translate=function(e){return this._uiStrings[e]||e},o.URL=function(){return this.path+e(this.current.folder)}}(),ContentView.prototype.showTopic=function(e ){e!==this.topic&&(this.topic=e,this.$dom.empty().prop("scrollTop",0).append(e.l oadContent()),"HelpViewer"in window&&"mtContentAccessed"in HelpViewer&&HelpViewer.mtContentAccessed(e.id+" "+e.name,e.book.title)),this.$dom.attr("aria-hidden",!1).show().trigger("conten tLoaded")},ContentView.prototype.hide=function(){this.$dom.attr("aria-hidden",!0 ).hide()},function(){$(".contentView a[href*='.html']").live("click",function(e){var a=$(this).attr("href"),t=a.match(/#/)?a.replace(/^.*\.html(#?.*)/,"$1"):"",i=a. replace(/^(.*\.html)#?.*/,"$1"),n=App.book.topicForURL(i)||App.book.topicForID(t );a.match(/^http/)||a.match(/\//)||(e.preventDefault(),n&&n.navigateTo())}),$(". contentView .Task h2, .contentView .task h2, .showTaskBody, .hideTaskBody").live("click",function(){var e=$(this).parent(".Task, 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Image).src=this.iconHref},HelpViewerBook.prototype.$iconLink=function(){return $("<a>",{href:this.link,"class":"book"}).append($("<img>",{src:this.iconHref})) .append($("<div>",{text:this.title}))},function(){var e=LandingView.prototype;e.showTopic=function(e){this.contentView.showTopic(e)}, e._layoutLanding=function(){if(!App.design.isLayeredStyle){var e=this.$dom.wrapInner("<div class='row' />").wrapInner("<div class='center' />").find(".center"),a=$("<div class='row' />").appendTo(e);$.browser.helpviewer||a.append(this._$languageMenu()),$("<div> ",{"class":"copyrightTagline",text:this.book.copyright_text}).appendTo(a)}},e._a ddMarquee=function(e){var a=$(".marquee",e),t=$("img",a).remove().attr("src"),i=$(".title",a).remove().te xt(),n="url("+t+") 0 0 no-repeat, -webkit-gradient(linear, 0 0, 0 100%, from(#ebebeb), to(#fff))";a.length&&e.addClass("hasMarquee"),$("<p>",{text:i}).appendTo(a),$(" <p>",{"class":"spacer"}).prependTo(a).clone().appendTo(a),a.css("background",n)} ,e._$languageMenu=function(){var e=this.bundle.list();if(0!==e.length){var a=$("<div>",{id:"localizations"}),t=$("<select>").appendTo(a);return $("<option>",{text:"Change Language".loc()}).appendTo(t),$.each(e,function(e,a){$("<option>",{val:a.isoCod e,text:a.name}).appendTo(t)}),a}}}(),LightboxView.prototype.showTopic=function(e ){this._$previous_focus=$(":focus"),this.visible=!0,this.contentView.showTopic(e ),this.$dom.show().attr("aria-hidden","false").attr("tabindex","0"),(!$.browser. msie||$.browser.version>=8)&&this.$dom.focus()},LightboxView.prototype.hide=func tion(){(!$.browser.msie||$.browser.version>=8)&&(this.$dom.blur(),this._$previou s_focus.focus()),this.$dom.hide().attr("aria-hidden","true").attr("tabindex","-1 "),this._$previous_focus$previous_focus=$(),this.visible=!1},function(){var e=NavController.prototype,a="showHelpViewerApplicationList";e._addItems=functio n(e){var a=this;$.each(e,function(e,t){t instanceof Section&&(App.design.isLayeredStyle&&!t.parent&&a._linearTOC.push(t),a._addItem s(t.children)),t instanceof Topic&&a._linearTOC.push(t)})},e.hash=function(){return location.hash.replace(/[^\-_a-z0-9]/gi,"")},e._checkHash=function(){this._goToI D(this.hash())},e._goToID=function(e){if(!this._currentItem||this._currentItem.i d!==e){searchController.navigateToItemWithID(e);var t,i=App.book.itemForID(e);i||(i=this._book.landing),e===a?t=App.views.appList:i instanceof Section?t=App.views.toc:i instanceof Topic&&(1>=App.book.toc.length&&App.book.toc[0]instanceof Topic&&i.is_landing?t=App.views.topic:i.is_landing?t=App.views.landing:i.is_glo ssary?(this._pushedItem=this._currentItem,t=App.views.lightbox):t=App.views.topi c,t.showTopic(i)),this._currentItem=i,$(this._book).trigger("navigate",[i,t])}}, e._goToItem=function(e){location.hash=e.id},e._goToPageOffset=function(e){for(va r a=0,t=0;this._linearTOC.length>t;t++)if(this._currentItem===this._linearTOC[t]) {a=t;break}a+=e,0>a?a=this._linearTOC.length+a:a>=this._linearTOC.length&&(a-=th is._linearTOC.length),this._goToItem(this._linearTOC[a])},e.previous=function(){ this._goToPageOffset(-1)},e.next=function(){this._goToPageOffset(1)},e.popPrevio us=function(){this._pushedItem?(this._goToItem(this._pushedItem),this._pushedIte m=null):this._goToItem(this._book.landing)}}(),Section.prototype.navPath=functio n(){return(this.parent?this.parent.navPath():[]).concat(this)},Section.prototype .linkHref=function(){return"#"+this.id},function(){var e=TOC.prototype;e._$ulForNavList=function(e,a){var t=$("<ul>",{role:a?"group":"tree"}).append($.map(e,$.proxy(function(e){return this._$liForNavItem(e,a)},this)));return t},e._$liForNavItem=function(e,a){if("string"==typeof e)return console.log("Unresolved TOC item:",e),void 0;var t=$("<li>",{role:"treeitem"}),i=$("<a>",{href:e.linkHref()}).appendTo(t);return this._$liByID[e.id]=t,t.add(i).data("item",e),e.categories&&t.addClass(e.catego ries.join(" ")),e.icon&&$("<img>",{src:this._contentPath+e.icon,alt:""}).prependTo(i),$("<s pan>",{"class":"name",html:e.name}).appendTo(i),e instanceof Section&&(t.addClass("closed hasChildren").attr("aria-expanded","false"),this._$ulForNavList(e.children,a+1) .appendTo(t)),t},e.updateSelection=function(e,a){this.$dom.find("li").removeClas s("selected").attr("aria-selected",!1);var t=this._$liByID[a.id],i=this.$dom.children("li"),n=!1;if(App.design.isLayeredSt yle&&(n=!0,t&&a.id!==this.book.landing.id||!this.book.toc.length||(a=this.book.t oc[0],t=this._$liByID[a.id]),a instanceof Section&&(i.addClass("closed").attr("aria-expanded",!1),i.is(t)))){var o=t.children("ul:first").height();o&&(this.$dom.css("overflow","hidden"),this.$ dom.css("min-height",o),this.$dom.css("overflow",null))}t&&t.addClass("selected" ).attr("aria-selected",!0).parents("li").add(n?t:null).removeClass("closed").att r("aria-expanded",!0)},e._toggleSections=function(e){var a=$(e.currentTarget).parents("li:first"),t=a.data("item"),i=a.hasClass("closed" );t instanceof Section&&(App.design.isLayeredStyle?a.removeClass("closed").attr("aria-expanded ",!0):(a.toggleClass("closed",!i).attr("aria-expanded",i),e.preventDefault())),t instanceof Topic&&"HelpViewer"in window&&"mtStatisticsIncrement"in HelpViewer&&HelpViewer.mtStatisticsIncrement(0,0,1,0)}}(),function(){var e=Topic.prototype,a=!1;flamingoQTDetect=!1,function(){return navigator.userAgent.match(/applewebkit/i)?(a=!0,void 0):"execScript"in window?(execScript('on error resume next: flamingoQTDetect = IsObject(CreateObject("QuickTimeCheckObject.QuickTimeCheck.1"))',"VBScript"),a= flamingoQTDetect,void 0):($.each($.makeArray(navigator.plugins),function(){return this.name.match(/quicktime/i)?(a=!0,!1):void 0}),void 0)}(),e.navPath=function(){return(this.parent?this.parent.navPath():[]).concat( this)},e.breadcrumbHTML=function(){var e=this.navPath(),a="rtl"===$("body").attr("dir")?"◀":"►",t=" <span class='breadcrumbArrow'>"+a+"</span> ";return e.pop(),$.map(e,function(e){return e.name}).join(t)},e.linkHref=function(){return this.is_external||this.is_hash?this.href:"#"+this.id},e.navigateTo=function(){l ocation.href=this.linkHref()},e.loadContent=function(){if(!this._content_loaded) {var e=App.bundle.URL(),a=this,t="";a.href&&$.ajax({async:!1,url:e+a.href,dataType:" html"}).done(function(a){t=a.replace(/.*<body/,"<div").replace(/\/body>.*/,"/div >"),t=t.replace(/src="/g,'src="'+e)}),t?(this.$content=$(t).addClass("apd-topic" ),this.$content.find("a[href^='http']").attr("target","_blank"),this.full_name=t his.$content.find("h1:first").text(),this.$content.attr("data-apdid",this.id).re moveAttr("id").find("a[name="+this.id+"]").remove(),this._removeSectionLinks(),t his._collapseTasks(),this._formatMovieLinks(),this._addFeedbackLink(),this._addC opyrightText(),this._content_loaded=!0):(this.$content=this._contentUnavailable( ),this._content_loaded=!1)}return this.$content},e._removeSectionLinks=function(){var e=this;this.$content.find("a:not([href^=http])").each(function(){var a,t=$(this),i=t.attr("href")||"";i.match(/^(\w+).html$/)&&(a=e.book.topicForURL (i),a||t.contents().unwrap())})},e._collapseTasks=function(){var e=this.$content.find(".Task, .task"),a=1===e.length;e.each(function(){$(this).addClass(a?"":"closed").find(" [aria-expanded]").attr("aria-expanded",a).end().find("[aria-hidden]").attr("aria -hidden",!a).end()}),$("<span>",{"class":"hideTaskBody",role:"button",text:"Hide ".loc(),"aria-label":"Hide".loc()}).prependTo(e),$("<span>",{"class":"showTaskBo dy",role:"button",text:"Show".loc(),"aria-label":"Show".loc()}).prependTo(e)},e. _addFeedbackLink=function(){if(this.book.collect_feedback){var e=$("<div>",{"class":"Feedback"}).appendTo(this.$content),a=$.param({bookID:thi s.book.title,topicTitle:this.name,appVersion:this.book.version||"",build:this.bo ok.build_id||"",source:$.browser.helpviewer?"helpviewer":"browser"});$("<span>", {"class":"LinkFeedback",text:"Was this page helpful?".loc()}).appendTo(e),$("<a>",{text:"Send feedback.".loc(),href:"http://help.apple.com/feedbackR1/English/pgs/fdbck_form.php?"+a,target:"_blank"}).click($.proxy(function(){$(this.book).trigger("feedback", this)},this)).appendTo(e)}},e._formatMovieLinks=function(){var e=this;this.$content.find(".LinkAppleWebMovie, .movie").each(function(){var t=$(this),i=t.find("a:first"),n=i.attr("href"),o=i.text(),s=e._getMovieURLFromU RLParam(n);a&&s?(i.parent().is("p")||i.wrap("<p class='p'>"),$("<a>",{title:o}).prependTo(t),t.find("a").attr({href:s,target:"h v_overlay_small"})):t.remove()})},e._getMovieURLFromURLParam=function(e){var a=null;if(e.match(/.*\?movie=/)){e=e.replace(/.*\?movie=/,"");var t=App.bundle.URL()+"movies/"+e+".json";a=this._getMovieURLFromJSONFileAtURL(t)} return a},e._getMovieURLFromJSONFileAtURL=function(e){var a=null;return $.browser.msie&&navigator.userAgent.match(/x64/i)?a:(navigator.onLine&&$.ajax({ async:!1,dataType:"json",url:e,success:function(e){a=e.length?e[0].url:e.url},er ror:function(){console.log(e+" could not be loaded")}}),a)},e._addCopyrightText=function(){if(this.book.copyright_text){var e=$("<div>",{"class":"copyrightTagline",html:this.book.copyright_text}),a=this. $content.find(".contentCell:last");
a.length?a.append(e):this.$content.append(e)}},e._contentUnavailable=function(){ var e=$("<div>",{id:this.id,"class":"apd-topic"});if($("<img>",{"class":"topicIcon" ,src:App.resourcePath+"images/[email protected]"}).appendTo(e),$("<h1>",{text:"TOPIC _UNAVAILABLE".loc()}).appendTo(e),$.browser.helpviewer&&location.protocol.match( /file/)){var a=$("<div>",{"class":"body conbody"}).appendTo(e);a.append($.map("CONNECT_TO_INTERNET".loc().split("\n"),f unction(e){return $("<p>",{"class":"p",text:e})})),"mtStatisticsIncrement"in HelpViewer&&HelpViewer.mtStatisticsIncrement(1,0,0,0)}return e}}(),APD.translations=[{meta:{isoCodes:["ar"],isoName:"Arabic",name:"Ø§Ù„Ø¹Ø±Ø ¨ÙŠØ©"},ui:{TOPIC_UNAVAILABLE:"الموضوع المØدد غير متوفر Øاليًا.",CONNECT_TO_INTERNET:'تأكد من الاتصال بالإنترنت. للØصول على مساعدة، اختر قائمة Apple > تفضيلات النظام، وانقر على الشبكة، ثم انقر على "ساعدني".\nإذا كنت متصلاً بالإنترنت، ولا يظهر المØتوى بعد، فØاول مرة أخرى لاØقًا.',"%@ Search Results":"%@ نتيجة (نتائج) بØØ«","Apple applications":"تطبيقات Apple",Cancel:"إلغاء","Change Language":"تغيير اللغة",Close:"إغلاق","Featured application help":"تعليمات تطبيقات مميّزة","Go to the homepage":"الانتقال إلى الصفØØ© الرئيسية","Help for:":"تعليمات لـ:",Hide:"إخفاء",Home:"الشاشة الرئيسية","Loading latest help...":"يتم الآن تØميل Ø£Øدث التعليمات…","Other applications":"تطبيقات أخرى","Recent applications":"Ø£Øدث التطبيقات",Search:"بØØ«","Send feedback.":"أرسل تغذية مرتدّة.","Show all":"إظهار الكل","Show less":"إظهار أقل","Show the previous page":"إظهار الصفØØ© السابقة","Show the next page":"إظهار الصفØØ© التالية",Show:"إظهار","Was this page helpful?":"هل كانت هذه الصفØØ© مفيدة؟"}},{meta:{isoCodes:["ca"],isoName:"Catalan",name:"Català "},ui:{TOPIC_UNAVAILABLE:"El tema seleccionat no està disponible ara",CONNECT_TO_INTERNET:"Comproveu que teniu connexió a Internet. Per obtenir ajuda sobre com establir connexió, seleccioneu el menú Apple > Preferències del Sistema i feu clic a Xarxa i, després, a Assistent.\nSi esteu connectat a Internet però el contingut no apareix, proveu-ho de nou més endavant.","%@ Search Results":"%@ resultats","Apple applications":"Aplicacions d'Apple",Cancel:"Cancel·lar","Change Language":"Canviar idioma",Close:"Tancar","Featured application help":"Ajuda de l'aplicació destacada","Go to the homepage":"Vés a la pà gina inicial","Help for:":"Ajuda de:",Hide:"Ocultar",Home:"Inici","Loading latest help...":"Carregant l'ajuda més actualitzada…","Other applications":"Altres aplicacions","Recent applications":"Aplicacions recents",Search:"Buscar","Send feedback.":"Enviar opinió.","Show all":"Mostrar-ho tot","Show less":"Mostrar menys","Show the previous page":"Mostra la pà gina anterior","Show the next page":"Mostra la pà gina següent",Show:"Mostrar","Was this page helpful?":"Us ha resultat útil aquesta pà gina?"}},{meta:{isoCodes:["cs"],isoName:"Czech",name:"ÄŒeÅ¡tina"},ui:{TOPIC_UNA VAILABLE:"Vybrané téma nenà k dispozici",CONNECT_TO_INTERNET:"UjistÄ›te se, že jste pÅ™ipojeni k Internetu. Chcete-li nápovÄ›du pro pÅ™ipojenÃ, použijte pÅ™Ãkaz PÅ™edvolby systému z nabÃdky Apple, kliknÄ›te na SÃÅ¥ a poté na „Průvodce“.\nJste-li pÅ™ipojeni k Internetu, avÅ¡ak obsah se pÅ™esto nezobrazuje, zkuste to znovu pozdÄ›ji.","%@ Search Results":"Výsledky hledánÃ: %@","Apple applications":"Aplikace Apple",Cancel:"ZruÅ¡it","Change Language":"ZmÄ›nit jazyk",Close:"ZavÅ™Ãt","Featured application help":"NápovÄ›da pro doporučené aplikace","Go to the homepage":"OtevÅ™Ãt domovskou stránku","Help for:":"NápovÄ›da pro:",Hide:"Skrýt",Home:"Plocha","Loading latest help...":"NačÃtánà nejnovÄ›jÅ¡Ã nápovÄ›dy…","Other applications":"Jiné aplikace","Recent applications":"Poslednà aplikace",Search:"Hledat","Send feedback.":"SdÄ›lte nám svůj názor.","Show all":"Zobrazit vÅ¡e","Show less":"Zobrazit ménÄ›","Show the previous page":"Zobrazit pÅ™edchozà stránku","Show the next page":"Zobrazit dalÅ¡Ã stránku",Show:"Zobrazit","Was this page helpful?":"Pomohla vám tato stránka?"}},{meta:{isoCodes:["da"],isoName:"Danish",name:"Dansk"},ui:{TOPIC_UN AVAILABLE:"Det valgte emne er utilgængeligt",CONNECT_TO_INTERNET:"Sørg for, at der er oprettet forbindelse til internettet. Vælg Apple > Systemindstillinger, klik pÃ¥ Netværk, og klik derefter pÃ¥ “Hjælp mig” for at fÃ¥ hjælp med at oprette forbindelse.\nHvis der er forbindelse til internettet, og indholdet stadig ikke vises, kan du prøve igen senere.","%@ Search Results":"%@ søgeresultater","Apple applications":"Apple-programmer",Cancel:"Annuller","Change Language":"Skift sprog",Close:"Luk","Featured application help":"Viste program","Go to the homepage":"GÃ¥ til hjemmesiden","Help for:":"Hjælp til:",Hide:"Skjul",Home:"Hjem","Loading latest help...":"Indlæser den nyeste hjælp…","Other applications":"Andre programmer","Recent applications":"Seneste programmer",Search:"Søg","Send feedback.":"Send feedback.","Show all":"Vis alle","Show less":"Vis færre","Show the previous page":"Vis forrige side","Show the next page":"Vis næste side",Show:"Vis","Was this page helpful?":"Var denne side nyttig?"}},{meta:{isoCodes:["de"],isoName:"German",name:"Deutsch"},ui:{TOPIC_UN AVAILABLE:"Das gewählte Thema ist derzeit nicht verfügbar",CONNECT_TO_INTERNET:"Vergewissern Sie sich, dass eine Verbindung zum Internet besteht. Wählen Sie „Apple“ > „Systemeinstellungen“, klicken Sie auf „Netzwerk“ und dann auf „Assistent“, wenn Sie Hilfe benötigen.\nWenn Sie mit dem Internet verbunden sind, den Inhalt aber dennoch nicht sehen können, versuchen Sie es zu einem späteren Zeitpunkt erneut.","%@ Search Results":"%@ Suchergebnisse","Apple applications":"Apple-Programme",Cancel:"Abbrechen","Change Language":"Sprache wechseln",Close:"Schließen","Featured application help":"Empfohlenes Programm-Hilfe","Go to the homepage":"Zur Homepage","Help for:":"Hilfe für:",Hide:"Ausblenden",Home:"Startseite","Loading latest help...":"Die neuste Hilfe wird geladen ...","Other applications":"Andere Programme","Recent applications":"Benutzte Programme",Search:"Suchen","Send feedback.":"Feedback senden.","Show all":"Alle einblenden","Show less":"Weniger einblenden","Show the previous page":"Nächste Seite einblenden","Show the next page":"Vorherige Seite einblenden",Show:"Einblenden","Was this page helpful?":"War diese Seite nützlich?"}},{meta:{isoCodes:["el"],isoName:"Greek",name:"Ελληνικά"},u i:{TOPIC_UNAVAILABLE:"Αυτήν τη στιγμή, το επιλεγμÎνο θÎμα δεν είναι διαθÎσιμο",CONNECT_TO_INTERNET:"Βεβαιωθείτε ότι είστε συνδεδεμÎνοι στο Διαδίκτυο. Για βοήθεια με τη σύνδεση, επιλÎξτε το μενού Apple > «Προτιμήσεις συστήματος», κάντε κλικ στο «Δίκτυο» και μετά στο «ΘÎλω βοήθεια».\nΕάν συνδεθείτε στο Διαδίκτυο και το περιεχόμενο δεν εμφανίζεται ακόμη, δοκιμάστε ξανά αργότερα.","%@ Search Results":"%@ αποτελÎσματα αναζήτησης","Apple applications":"ΕφαρμογÎÏ‚ Apple",Cancel:"Ακύρωση","Change Language":"Αλλαγή γλώσσας",Close:"Κλείσιμο","Featured application help":"Βοήθεια προτεινόμενων εφαρμογών","Go to the homepage":"Μετάβαση στην αρχική σελίδα","Help for:":"Βοήθεια για:",Hide:"Απόκρυψη",Home:"Αφετηρία","Loading latest help...":"Γίνεται φόρτωση της πιο πρόσφατης Βοήθειας…","Other applications":"Άλλες εφαρμογÎÏ‚","Recent applications":"Πρόσφατη εφαρμογή",Search:"Αναζήτηση","Send feedback.":"Στείλετε σχόλια.","Show all":"Εμφάνιση όλων","Show less":"Εμφάνιση λιγότερων","Show the previous page":"Εμφάνιση της προηγούμενης σελίδας","Show the next page":"Εμφάνιση της επόμενης σελίδας",Show:"Εμφάνιση","Was this page helpful?":"Ήταν χρήσιμη αυτή η σελίδα;"}},{meta:{isoCodes:["en-us","en-gb","en-ca","en-ie","en"],isoName :"English",name:"English"},ui:{TOPIC_UNAVAILABLE:"The selected topic is currently unavailable",CONNECT_TO_INTERNET:"Make sure you’re connected to the Internet. For help connecting, choose Apple menu > System Preferences, click Network, and click “Assist me.”\nIf you’re connected to the Internet, and the content still doesn’t appear, try again later.","%@ Search Results":"%@ Search Results","Apple applications":"Apple applications",Cancel:"Cancel","Change Language":"Change Language",Close:"Close","Featured application help":"Featured application help","Go to the homepage":"Go to the homepage","Help for:":"Help for:",Hide:"Hide",Home:"Home","Loading latest help...":"Loading latest help...","Other applications":"Other applications","Recent applications":"Recent applications",Search:"Search","Send feedback.":"Send feedback.","Show all":"Show all","Show less":"Show less","Show the previous page":"Show the previous page","Show the next page":"Show the next page",Show:"Show","Was this page helpful?":"Was this page helpful?"}},{meta:{isoCodes:["es"],isoName:"Spanish",name:"Español"},ui:{TOPIC _UNAVAILABLE:"El tema seleccionado no está disponible en estos momentos",CONNECT_TO_INTERNET:"Asegúrese de que está conectado a Internet. Si necesita ayuda para conectarse, seleccione menú Apple > Preferencias del Sistema, haga clic en Red y, a continuación, haga clic en Asistente.\nSi ya está conectado a Internet pero no se muestra el contenido del tema, inténtelo de nuevo más tarde.","%@ Search Results":"%@ resultados","Apple applications":"Aplicaciones de Apple",Cancel:"Cancelar","Change Language":"Cambiar idioma",Close:"Cerrar","Featured application help":"Ayuda de la aplicación destacada","Go to the homepage":"Ir a la página de inicio","Help for:":"Ayuda de:",Hide:"Ocultar",Home:"Inicio","Loading latest help...":"Cargando la ayuda más reciente…","Other applications":"Otras aplicaciones","Recent applications":"Aplicaciones recientes",Search:"Buscar","Send feedback.":"Enviar opinión.","Show all":"Mostrar todo","Show less":"Mostrar menos","Show the previous page":"Mostrar la página anterior","Show the next page":"Mostrar la página siguiente",Show:"Mostrar","Was this page helpful?":"¿Le ha resultado útil esta página?"}},{meta:{isoCodes:["fi"],isoName:"Finnish",name:"Suomi"},ui:{TOPIC_UN AVAILABLE:"Valittu aihe ei ole tällä hetkellä käytettävissä",CONNECT_TO_INTERNET:"Varmista, että olet yhteydessä internetiin. Jos tarvitset apua yhteyden muodostamisessa, valitse Omenavalikko > Järjestelmäasetukset, osoita Verkko ja osoita Avusta.\nJos olet yhteydessä internetiin, mutta sisältö ei silti tule näkyviin, yritä myöhemmin uudelleen.","%@ Search Results":"%@ - hakutulokset","Apple applications":"Applen ohjelmat",Cancel:"Kumoa","Change Language":"Vaihda kieltä",Close:"Sulje","Featured application help":"Esittelyssä olevan ohjelman ohje","Go to the homepage":"Siirry kotisivulle","Help for:":"Ohje:",Hide:"Kätke",Home:"Koti","Loading latest help...":"Ladataan uusinta ohjetta…","Other applications":"Muut ohjelmat","Recent applications":"Äskeiset ohjelmat",Search:"Etsi","Send feedback.":"Lähetä palautetta.","Show all":"Näytä kaikki","Show less":"Näytä vähemmän","Show the previous page":"Näytä edellinen sivu","Show the next page":"Näytä seuraava sivu",Show:"Näytä","Was this page helpful?":"Oliko tästä sivusta apua?"}},{meta:{isoCodes:["fr"],isoName:"French",name:"Français"},ui:{TOPIC_UN AVAILABLE:"La rubrique sélectionnée est actuellement indisponible.",CONNECT_TO_INTERNET:"Assurez-vous d’être connecté à Internet. Pour obtenir de l’aide pour vous connecter, choisissez le menu Pomme > Préférences Système, cliquez sur Réseau puis sur Assistant.\nSi vous êtes connecté à Internet, mais que le contenu ne s’affiche toujours pas, réessayez ultérieurement.","%@ Search Results":"%@ résultats","Apple applications":"Applications Apple",Cancel:"Annuler","Change Language":"Changer de langue",Close:"Fermer","Featured application help":"Aide de l’application actuelle","Go to the homepage":"Aller à la page d'accueil","Help for:":"Aide pour :",Hide:"Masquer",Home:"Accueil","Loading latest help...":"Chargement de l’Aide la plus récente… ","Other applications":"Autres applications","Recent applications":"Applications récentes",Search:"Rechercher","Send feedback.":"Envoyer des commentaires.","Show all":"Affichage total","Show less":"Affichage partiel","Show the previous page":"Afficher la page précédente","Show the next page":"Afficher la page suivante",Show:"Afficher","Was this page helpful?":"Avez-vous trouvé cette page utile ?"}},{meta:{isoCodes:["he"],isoName:"Hebrew",name:"עברית"},ui:{TOPIC_UNAVA ILABLE:"×”× ×•×©× ×©× ×‘×—×¨ ××™× ×• זמין כעת.",CONNECT_TO_INTERNET:"ודא/×™ ×©×”×™× ×š מחובר/ת ×œ××™× ×˜×¨× ×˜. לעזרה ×‘× ×•×©× התחברות, בחר/×™ תפריט Apple > ״העדפות המערכת״, לחץ/×™ על ״רשת״ ובחרי ״עזור לי״.\nאם ×”×™× ×š מחובר/ת ×œ××™× ×˜×¨× ×˜, ובכל זאת התוכן ××™× ×• מופיע, × ×¡×”/×™ שוב מאוחר יותר.","%@ Search Results":"%@ תוצאות","Apple applications":"יישומי Apple",Cancel:"ביטול","Change Language":"החלף/×™ שפה",Close:"סגור","Featured application help":"עזרה ×‘× ×•×©× היישומים המומלצים","Go to the homepage":"עבור אל דף הבית","Help for:":"עזרה ×‘× ×•×©×:",Hide:"הסתר",Home:"בית","Loading latest help...":"טוען את קבצי העזרה החדשים ביותר…","Other applications":"יישומים אחרים","Recent applications":"יישומים ××—×¨×•× ×™×",Search:"חיפוש","Send feedback.":"שלח/×™ משוב.","Show all":"הצג הכול","Show less":"הצג פחות","Show the previous page":"הצג את העמוד הקודם","Show the next page":"הצג את העמוד הבא",Show:"הצג","Was this page helpful?":"האם עמוד ×–×” עזר לך?"}},{meta:{isoCodes:["hr"],isoName:"Croatian",name:"Hrvatski"},ui:{TOPIC_U NAVAILABLE:"Odabrana tema trenutno nije dostupna",CONNECT_TO_INTERNET:'Provjerite jeste li spojeni na internet. Za pomoć pri spajanju odaberite Apple izbornik > Postavke sustava, kliknite na Mreža i zatim na "Pomoć".\nAko ste spojeni na internet i sadržaj se svejedno ne pojavljuje, pokuÅ¡ajte ponovno kasnije.',"%@ Search Results":"Rezultata pretraživanja: %@","Apple applications":"Appleove aplikacije",Cancel:"Odustani","Change Language":"Promijeni jezik",Close:"Zatvori","Featured application help":"Pomoć za ponuÄ‘ene aplikacije","Go to the homepage":"Prijelaz na početnu stranicu","Help for:":"Pomoć za:",Hide:"Sakrij",Home:"Početna stranica","Loading latest help...":"Učitavanje najnovijih datoteka pomoći…","Other applications":"Ostale aplikacije","Recent applications":"Novije aplikacije",Search:"Pretraži","Send feedback.":"PoÅ¡alji povratne informacije.","Show all":"Prikaži sve","Show less":"Prikaži manje","Show the previous page":"Prikaži prethodnu stranicu","Show the next page":"Prikaži sljedeću stranicu",Show:"Prikaži","Was this page helpful?":"Je li vam ova stranica pomogla?"}},{meta:{isoCodes:["hu"],isoName:"Hungarian",name:"Magyar"},ui:{TOPIC _UNAVAILABLE:"A kijelölt témakör jelenleg nem érhetÅ‘ el.",CONNECT_TO_INTERNET:"GyÅ‘zÅ‘djön meg róla, hogy csatlakozik az internethez. Ha segÃtségre van szüksége, válassza az Apple menü > RendszerbeállÃtások menüpontot, kattintson a Hálózat, majd a „SegÃtség kérése” elemre.\nHa csatlakozik az internethez, és a tartalom továbbra sem jelenik meg, próbálja meg késÅ‘bb.","%@ Search Results":"%@ keresési eredmény","Apple applications":"Apple alkalmazások",Cancel:"Mégsem","Change Language":"Nyelv módosÃtása",Close:"Bezárás","Featured application help":"Kiemelt alkalmazássúgó","Go to the homepage":"Ugrás a kezÅ‘dlapra","Help for:":"Súgó a következÅ‘höz:",Hide:"Elrejtés",Home:"FÅ‘gomb","Loading latest help...":"Legújabb súgó betöltése…","Other applications":"Egyéb alkalmazások","Recent applications":"Legutóbbi alkalmazások",Search:"Keresés","Send feedback.":"Visszajelzés küldése","Show all":"Az összes megjelenÃtése","Show less":"Kevesebb megjelenÃtése","Show the previous page":"ElÅ‘zÅ‘ oldal megjelenÃtése","Show the next page":"KövetkezÅ‘ oldal megjelenÃtése",Show:"MegjelenÃtés","Was this page helpful?":"Hasznosnak találta ezt az oldalt?"}},{meta:{isoCodes:["id"],isoName:"Indonesian",name:"Bahasa Indonesia"},ui:{TOPIC_UNAVAILABLE:"Topik yang dipilih saat ini tidak tersedia",CONNECT_TO_INTERNET:"Pastikan Anda terhubung ke Internet. Untuk bantuan dalam menghubungkan, pilih menu Apple > Preferensi Sistem, klik Jaringan, dan klik “Bantu saya.”\nJika Anda terhubung ke Internet, dan konten masih tidak muncul, coba lagi nanti.","%@ Search Results":"%@ Hasil Pencarian","Apple applications":"Aplikasi Apple",Cancel:"Batal","Change Language":"Ubah Bahasa",Close:"Tutup","Featured application help":"Fitur bantuan aplikasi","Go to the homepage":"Kunjungi halaman rumah","Help for:":"Bantuan untuk:",Hide:"Sembunyikan",Home:"Rumah","Loading latest help...":"Memuat bantuan terbaru…","Other applications":"Aplikasi lain","Recent applications":"Aplikasi terbaru",Search:"Cari","Send feedback.":"Kirim umpan balik.","Show all":"Tampilkan semua","Show less":"Tampilkan sebagian","Show the previous page":"Tampilkan halaman sebelumnya","Show the next page":"Tampilkan halaman berikutnya",Show:"Tampilkan","Was this page helpful?":"Apakah halaman ini membantu?"}},{meta:{isoCodes:["it"],isoName:"Italian",name:"Italiano"},ui:{TOPI C_UNAVAILABLE:"L'argomento selezionato non è al momento disponibile.",CONNECT_TO_INTERNET:"Assicurati di essere connesso a Internet. Per assistenza su come configurare la connessione a Internet, scegli menu Apple > Preferenze di Sistema, fai clic su Network, quindi su “Aiutami”.\nSe sei connesso a Internet, ma non puoi visualizzare il contenuto, riprova più tardi.","%@ Search Results":"%@ risultati di ricerca","Apple applications":"Applicazioni Apple",Cancel:"Annulla","Change Language":"Cambia lingua",Close:"Chiudi","Featured application help":"Aiuto applicazione in primo piano","Go to the homepage":"Vai alla pagina iniziale","Help for:":"Aiuto per:",Hide:"Nascondi",Home:"Inizio","Loading latest help...":"Carico argomento dell'aiuto più recente…","Other applications":"Altre applicazioni","Recent applications":"Applicazioni recenti",Search:"Cerca","Send feedback.":"Invia commenti.","Show all":"Mostra tutto","Show less":"Mostra meno","Show the previous page":"Mostra pagina precedente","Show the next page":"Mostra pagina successiva",Show:"Mostra","Was this page helpful?":"Hai trovato utile questa pagina?"}},{meta:{isoCodes:["ja"],isoName:"Japanese",name:"日本語"},ui:{TOPI C_UNAVAILABLE:"選択したトピックは現在利用㠁§ãã¾ã›ã‚“",CONNECT_TO_INTERNET:"インターム1;ットに接続していることを確認㠁—てください。接続について調べたã&# 129;„ときは、アップルメニュー＞「シスム†ãƒ 環境è¨å®šã€ã¨é¸æŠžã—、「ネットワー㠂¯ã€ã‚’クリックしてから「アシスタント」 ;をクリックします。\nã‚¤ãƒ³ã‚¿ãƒ¼ãƒãƒƒãƒˆã«æ Ž¥ç¶šã—ているのにコンテンツが表示ã&# 129;•ã‚Œãªã„å ´åˆã¯ã€å¾Œã§ã‚„ã‚Šç›´ã—ã¦ãã 9; さい。","%@ Search Results":"%@ 件の検索結果","Apple applications":"Apple アプリケーション",Cancel:"ã‚ャンセル","Change Language":"言語を変更",Close:"閉じる","Featured application help":"お勧めのアプリケーションヘルプ","Go to the homepage":"ホームページに移動","Help for:":"表示ä¸ã®ãƒ˜ãƒ«ãƒ—：",Hide:"éš ã™",Home:"ホーム","Loading latest help...":"最新のヘルプをèªã¿è¾¼ã¿ä¸...","Other applications":"ほかのアプリケーション","Recent applications":"最近使ったアプリケーション",Search:"æ¤œç´ ¢","Send feedback.":"フィードバックを送信","Show all":"すべてを表示","Show less":"一部を表示","Show the previous page":"前のページを表示","Show the next page":"次のページを表示",Show:"表示","Was this page helpful?":"このページは役立ちましã 9;Ÿã‹ï¼Ÿ"}},{meta:{isoCodes:["ko"],isoName:"Korean",name:"한글"},ui:{TOP IC_UNAVAILABLE:"ì„ íƒí•œ ì£¼ì œëŠ” 현재 ì‚¬ìš©í• ìˆ˜ 없습니다.",CONNECT_TO_INTERNET:"인터넷에 연결되어 있는지 확인하ì‹ì‹œì˜¤. 연결에 대한 도움말은 Apple 메뉴 > 시스템 í™˜ê²½ì„¤ì •ì„ ì„ íƒí•˜ê³ ë„¤íŠ¸ì›Œí¬ë¥¼ 클ë¦í•œ 다음 “도와주세요”를 클ë¦í•˜ì‹ì‹œì˜¤.\n인터넷에 연결되어 있지만 해당 ì½˜í…ì¸ ê°€ ì—¬ì „ížˆ 나타나지 않는 경우 나중에 다시 시도해보ì‹ì‹œì˜¤.","%@ Search Results":"%@개의 검색 ê²°ê³¼","Apple applications":"Apple 응용 프로그램",Cancel:"취소","Change Language":"언어 변경",Close:"닫기","Featured application help":"추천 응용 프로그램 도움말","Go to the homepage":"홈페이지로 이동","Help for:":"도움말:",Hide:"가리기",Home:"홈","Loading latest help...":"ìµœì‹ ë„ì›€ë§ 불러오는 중...","Other applications":"기타 응용 프로그램","Recent applications":"최근 사용 응용 프로그램",Search:"검색","Send feedback.":"피드백 보내기.","Show all":"모두 보기","Show less":"간단히 보기",Show:"보기","Show the previous page":"ì´ì „ 페이지 보기","Show the next page":"다음 페이지 보기","Was this page helpful?":"이 페이지가 도움이 되셨습니까?"}},{meta:{isoCodes:["ms"],isoName:"Malaysian",name:"Bahas a Malaysia"},ui:{TOPIC_UNAVAILABLE:"Topik yang dipilih tidak tersedia sekarang",CONNECT_TO_INTERNET:"Pastikan anda disambungkan ke Internet. Untuk bantuan sambungan, pilih menu Apple > Keutamaan Sistem, klik Rangkaian, dan klik “Bantu saya.”\nJika anda disambungkan ke Internet, dan kandungan masih tidak muncul, cuba lagi nanti.","%@ Search Results":"%@ Hasil Carian","Apple applications":"Aplikasi Apple",Cancel:"Batal","Change Language":"Tukar Bahasa",Close:"Tutup","Featured application help":"Bantuan untuk aplikasi yang ditampilkan","Go to the homepage":"Pergi ke laman utama","Help for:":"Bantuan untuk:",Hide:"Sembunyikan",Home:"Utama","Loading latest help...":"Memuatkan bantuan terbaru...","Other applications":"Aplikasi lain","Recent applications":"Aplikasi terbaru",Search:"Cari","Send feedback.":"Hantar maklum balas.","Show all":"Tunjukkan semua","Show less":"Tunjukkan sedikit","Show the previous page":"Tunjukkan halaman sebelumnya","Show the next page":"Tunjukkan halaman seterusnya",Show:"Tunjukkan","Was this page helpful?":"Adakah halaman ini membantu?"}},{meta:{isoCodes:["nl"],isoName:"Dutch",name:"Nederlands"},ui:{TOPI C_UNAVAILABLE:"Het geselecteerde onderwerp is momenteel niet beschikbaar",CONNECT_TO_INTERNET:"Controleer of er verbinding is met het internet. Als u hulp nodig hebt, kiest u Apple-menu > 'Systeemvoorkeuren' en klikt u vervolgens op 'Netwerk' en 'Assistentie'.\nAls u verbinding hebt met het internet en de inhoud nog steeds niet wordt weergegeven, probeert u het later nogHi Mac Attack,
My computer will not disconnect from the internet. It seems to find a clone router and continues even when I shut down and unplug my my own home iy
Your main question was 'chopped' in the title. Please reply in the body of a reply box with the full question and anything you have tried. And no, the long report was not helpful .
If the same website is opening each time you launch a browser (Safari?) hold down the shift key as you launch to prevent previous pages from opening.
Have a look at your settings in Safari > Preferences. Especially General and Privacy.
Reset Safari to remove cookies and other stored data.
System Preferences > General
Have a look at your settings in System Preferences > Security & Privacy.
Call back with more questions.
Regards,
Ian -
HELP... Since last week, I can not awake from sleep. After reading a review I downloaded Deep Sleep, but after the first deep sleep, my MBP (late 2011 with Mountain Lion), developed a problem restarting from sleep. I straight away uninstalled Deep Sleep, but the problem has increased.
Now when I try to awake from sleep, a grey screen with the apple logo appears with a progress bar underneath it, which slowly moves to the forelast indicator, then it stops and a audio signal starts. Three bleeps and pause.
Then when I press the on/off botton and restart the system, the underneath error reports appears with the heading RAPPORTD unexpectedly failed.
Can any one help?
Process: rapportd [235]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [196]
User ID: 501
Date/Time: 2012-08-27 11:38:13.723 +0200
OS Version: Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report: 8281 sec
Crashes Since Last Report: 5
Per-App Crashes Since Last Report: 5
Anonymous UUID: F7A70155-2067-4184-A500-CECB394A71B3
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000920
VM Regions Near 0x920:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Library/Rapport/*
__TEXT 0000000000001000-0000000000065000 [ 400K] r-x/rwx SM=COW /Library/Rapport/*
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x991479c9 szone_free_definite_size + 3565
1 libsystem_c.dylib 0x99141cdc free + 217
2 rapportd 0x00022a80 refree + 43
3 rapportd 0x0001dc09 dictionary_free + 97
4 RapportUtil1.dylib 0x001893ea CLocalSection::~CLocalSection() + 40
5 RapportUtil1.dylib 0x0018e17b CSimplePersistentSection::~CSimplePersistentSection() + 97
6 RapportUtil1.dylib 0x00186e07 counted_ptr<IConfigurationSection>::release() + 57
7 RapportUtil1.dylib 0x00186512 SectionSynchronizer::~SectionSynchronizer() + 54
8 RapportUtil1.dylib 0x00186e07 counted_ptr<IConfigurationSection>::release() + 57
9 RapportUtil1.dylib 0x001885d8 std::pair<std::string const, counted_ptr<IConfigurationSection> >::~pair() + 26
10 RapportUtil1.dylib 0x00188628 __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::_M_delete_node(__gnu_cxx::_Hashtable_node<std::pair<std::string const, counted_ptr<IConfigurationSection> > >*) + 44
11 RapportUtil1.dylib 0x00188994 __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::clear() + 62
12 RapportUtil1.dylib 0x001889eb __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::~hashtable() + 23
13 RapportUtil1.dylib 0x00186791 CConfigurationManager::~CConfigurationManager() + 77
14 RapportUtil1.dylib 0x0019a8e3 counted_ptr<CConfigurationManager>::release() + 57
15 RapportUtil1.dylib 0x0019b348 configuration::~configuration() + 54
16 RapportUtil1.dylib 0x0019a113 counted_ptr<configuration>::release() + 57
17 libsystem_c.dylib 0x99161edb __cxa_finalize + 184
18 libsystem_c.dylib 0x99164dd5 exit + 23
19 rapportd 0x00002317 start + 63
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98a8b9ae kevent + 10
1 libdispatch.dylib 0x99223cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x992237fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x98a8b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9912a04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x99129e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x99111cca start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98a8b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9912a04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x99129e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x99111cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98a8b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9912a04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x99129e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x99111cca start_wqthread + 30
Thread 5 Crashed:
0 rapportd 0x0002c66c threaded_service::main(void*) + 208
1 libsystem_c.dylib 0x99127557 _pthread_start + 344
2 libsystem_c.dylib 0x99111cee thread_start + 34
Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x00000900 ebx: 0x0002c5a7 ecx: 0xbffff894 edx: 0xbffff88c
edi: 0xbffff898 esi: 0x00012868 ebp: 0xb030af98 esp: 0xb030af40
ss: 0x00000023 efl: 0x00010202 eip: 0x0002c66c cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000920
Logical CPU: 0
Binary Images:
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0x9729b000 - 0x972eaff6 libTIFF.dylib (843) <AA81BA16-8026-35DA-8193-2C8715ACD435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x972ef000 - 0x972f0fff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x972f1000 - 0x97388fff com.apple.ink.framework (1.4 - 110) <C01F2572-E7E4-3A6C-B4F2-2F97B4AD43D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9738d000 - 0x9738effd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x9738f000 - 0x97393fff com.apple.IOSurface (86.0.2 - 86.0.2) <BDF93CE4-9F14-3747-9CD5-FFE71D488BDA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x97394000 - 0x973c1ffb com.apple.CoreServicesInternal (153 - 153) <DB105788-CCF5-3678-88C5-65A7267DC581> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x973ce000 - 0x973d1ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x973d2000 - 0x973d2fff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97435000 - 0x97635ffb com.apple.CoreData (106 - 407.5) <B4386286-5C67-3134-A5BD-852447DA696E> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x97636000 - 0x9763dff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x97680000 - 0x976a4ff2 com.apple.framework.familycontrols (4.0 - 400) <A313D83E-5A03-3174-A213-1F7D379040D1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x976a5000 - 0x976a6fff libdnsinfo.dylib (453.16) <6441AEC9-3916-3BF6-BE54-9C25E2BE61E1> /usr/lib/system/libdnsinfo.dylib
0x976a7000 - 0x97938ffb com.apple.CoreImage (8.0.17 - 1.0.1) <CE54EC11-1C41-3857-B82D-F8B7D1798F42> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x97939000 - 0x9794bfff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x97996000 - 0x97aa315f libobjc.A.dylib (532) <9663A040-F232-3E2A-8318-AA40B940AF6F> /usr/lib/libobjc.A.dylib
0x97aa4000 - 0x97b95ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x97b9d000 - 0x97ca8ff7 libJP2.dylib (843) <D8FE1E1C-D4DC-3465-95C4-AEADD6C2611C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x97d41000 - 0x97d58fff com.apple.GenerationalStorage (1.1 - 132.1) <4E0F0C47-7796-3152-A77D-F6456287498A> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x97d59000 - 0x97d65ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x97da9000 - 0x97e03fff com.apple.Symbolication (1.3 - 93) <D327EEFF-F2F5-39C4-B1EC-32E259DC04F1> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x97e04000 - 0x97e10ffd com.apple.CrashReporterSupport (10.8.1 - 412) <9BBEBED1-DEDD-3258-A8CC-F46EC5CDD4F7> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x97e14000 - 0x97e27ff9 com.apple.MultitouchSupport.framework (235.27 - 235.27) <75D9C0FD-6A40-3A9E-8861-C74DBE137CF3> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x97e82000 - 0x97e9ffff com.apple.openscripting (1.3.5 - 148) <3460338D-B686-3C33-B322-DC8391668F8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x97ea0000 - 0x97eacffc libkxld.dylib (2050.9.2) <301804CB-55F1-3A9B-BC45-DEB020C22C6F> /usr/lib/system/libkxld.dylib
0x97eb7000 - 0x97ec1ffc com.apple.bsd.ServiceManagement (2.0 - 2.0) <D3112172-D3A7-3C9A-825D-5630D47327D1> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x97ef4000 - 0x97f11fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x97f8f000 - 0x97fabff7 libPng.dylib (843) <43C3DD20-4BB2-3429-A40A-7FF9BC50E5FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x97fac000 - 0x98095ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x98096000 - 0x9809aff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x9809b000 - 0x980a4ff9 com.apple.CommonAuth (3.0 - 2.0) <A1A6CC3D-AA88-3519-A305-9B5D76C5D63B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x980f1000 - 0x9810efff libxpc.dylib (140.37) <F61095FA-B2CF-3CD8-9088-9D9FC18B38BC> /usr/lib/system/libxpc.dylib
0x9810f000 - 0x9824aff7 libBLAS.dylib (1073.3) <804B5AF7-2646-31D1-8875-FCCF158476D4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9824b000 - 0x982e3ff7 com.apple.CoreServices.OSServices (557 - 557) <F7CDD65A-3D2E-3AAE-BD55-4C604C9D1709> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x982e4000 - 0x982e5fff libDiagnosticMessagesClient.dylib (7) <B2BC685E-C129-3F6B-9222-AF3CF4F186AC> /usr/lib/libDiagnosticMessagesClient.dylib
0x982e6000 - 0x98313ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x98314000 - 0x98315fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
0x985a8000 - 0x985cdff7 com.apple.CoreVideo (1.8 - 99.0) <7A90C337-4493-3393-9C56-75EB52112D75> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x985fd000 - 0x98665fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x98784000 - 0x9879dfff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9879e000 - 0x988eaff3 com.apple.CFNetwork (596.1 - 596.1) <DE5FA267-6E01-388E-9ADA-8764BE469C35> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x988ec000 - 0x98909ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x9890a000 - 0x98911fff libsystem_dnssd.dylib (379.27.1) <B5CD3F39-7039-30CF-877D-FDF38A659E46> /usr/lib/system/libsystem_dnssd.dylib
0x98912000 - 0x98912fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x98913000 - 0x98946ff3 com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x98947000 - 0x989a0ff7 com.apple.AE (645 - 645) <D4919967-EF16-36BA-9E8A-DA110DE8BB4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x989a1000 - 0x98a1dffb com.apple.Metadata (10.7.0 - 707.1) <E18350AD-CAA9-3323-BDE9-63A688792C6C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x98a1e000 - 0x98a26fff com.apple.CommerceCore (1.0 - 26) <AF0D1990-8CBF-3AB4-99DF-8B7AE14FB0D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x98a27000 - 0x98a62fe7 libGLImage.dylib (8.5) <D2589E82-41ED-383D-9254-6D12A3A20644> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x98a63000 - 0x98a6efff libcommonCrypto.dylib (60026) <A6C6EDB8-7E69-3827-81F3-9A74D0935461> /usr/lib/system/libcommonCrypto.dylib
0x98a6f000 - 0x98a75fff libGFXShared.dylib (8.5) <7022CE54-70E9-33D3-B679-9A9BB6B2AABF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x98a76000 - 0x98a90ffc libsystem_kernel.dylib (2050.9.2) <C6BA5A9F-08BB-3544-9A36-070DEDE92279> /usr/lib/system/libsystem_kernel.dylib
0x98a91000 - 0x98b0bff7 com.apple.securityfoundation (6.0 - 55115.4) <7F614418-F853-3FED-B265-0EA47F309A49> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x98b0c000 - 0x98b21fff com.apple.speech.synthesis.framework (4.1.10 - 4.1.10) <20E394D6-D9BA-3C1D-993A-533B60EF3B63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x98b22000 - 0x98bbcfff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x98bd5000 - 0x98ce2ffb com.apple.ImageIO.framework (3.2.0 - 843) <4BFEFB05-3EE3-36A7-891D-CE03D1DF8125> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x98dc7000 - 0x98e9bff7 com.apple.backup.framework (1.4 - 1.4) <12123FB8-B42D-38B0-8463-6BA375C3C643> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x98e9c000 - 0x98ea4fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x98ea5000 - 0x98eacffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x98ead000 - 0x98f11fff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x98f12000 - 0x98f15ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x98f16000 - 0x990fdffb com.apple.CoreFoundation (6.8 - 744) <A2BB4949-264A-302B-897E-713860894FE6> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x99111000 - 0x991ceffb libsystem_c.dylib (825.24) <7D90CAC5-EC98-35F8-A52E-81B54F0C7DCC> /usr/lib/system/libsystem_c.dylib
0x991cf000 - 0x991d1fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x991d2000 - 0x99214ff7 com.apple.RemoteViewServices (2.0 - 80.3) <EE36AF6C-E574-3F48-9AC3-E8C8295739FF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x99215000 - 0x9921bfff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9921f000 - 0x99231ff7 libdispatch.dylib (228.18) <833C83BE-278C-353E-AC6D-9B85FAC50A1D> /usr/lib/system/libdispatch.dylib
0x99232000 - 0x99247fff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x994c5000 - 0x994eefff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x995e7000 - 0x9964eff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9964f000 - 0x9967bff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x9a61f000 - 0x9a63dffb com.apple.Ubiquity (1.2 - 234.2) <BEFF43DE-CF72-3E66-90C8-CAECAFD5F3ED> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 318
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=120.4M resident=73.0M(61%) swapped_out_or_unallocated=47.4M(39%)
Writable regions: Total=92.1M written=1476K(2%) resident=1836K(2%) swapped_out=0K(0%) unallocated=90.3M(98%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1472K
MALLOC 81.3M
MALLOC guard page 48K
Memory tag=35 7256K
Stack 66.5M
VM_ALLOCATE 56K
__DATA 5584K
__DATA/__OBJC 160K
__IMAGE 528K
__IMPORT 8K
__LINKEDIT 32.4M
__OBJC 1492K
__PAGEZERO 4K
__TEXT 88.0M
__UNICODE 544K
mapped file 99.4M
shared memory 308K
=========== =======
TOTAL 384.8M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 16 GB, SMC 1.69f3
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3For anybody whomay stumble across this post- it is an addendum to the originalpost
Just to be sure it is an APPLE SOFTWARE ISSUE - ProbablySafari---I used my mac mini ( with mountain lion ) and-- it too drops wifi-- and the end result is
SAFARI CANNOT CONNECT TO SERVER lol
the app store hangs and hangs and hangs
as it does my macbook pro -- they BOTH have to be restarted-- then it is okay for a little while
THIS IS SO ANNOYING ha ha-- in this instance caps does mean I am yelling lol -
Outgoing calls not working on iphone 4S after upgrading to ios 6.0.1
outgoing calls not working on iphone 4S after upgrading to ios 6.0.1.
It always says call back ...
incoming is working
i tried number of sim cards from different networks but same issue
tries resetting network settings but it also didnt workedJust counter-check the following settings.
1. Settings>General>Set Side Swith To: Rotation Lock
2. Make sure side switch is not in lock position
3. If necessary do a reset a few more times -
Could not disconnect from a FaceTime call on 5S running iOS8.0.2
Received a FaceTime call this morning. Caller was using an iPhone 5S running iOS7. I have a 5S running iOS8.0.2
Once complete neither of us could disconnect from the call. The usual "red button" was not operating. I finally powered off my phone and that forced the disconnect. Both phones now seem OK, but we have not used FaceTime since.
Additional: I was on a home WiFi at the time. Caller was on the Verizon Cell system (no WiFi at that end.)
Anyone else have this problem?Received a FaceTime call this morning. Caller was using an iPhone 5S running iOS7. I have a 5S running iOS8.0.2
Once complete neither of us could disconnect from the call. The usual "red button" was not operating. I finally powered off my phone and that forced the disconnect. Both phones now seem OK, but we have not used FaceTime since.
Additional: I was on a home WiFi at the time. Caller was on the Verizon Cell system (no WiFi at that end.)
Anyone else have this problem? -
UCCX 7 Call gets dropped once agent picks up
I have been troubleshooting a problem for a few weeks now where calls are being dropped as soon as the agent picks up the call. This is happening to various agents happening a few times per day everyday. I have done a reactive debug on the script and it seems to go through to the end ok yet everytime an agent reports a call drop as soon as they pickup, i see the following in the MIVR logs. I have checked the CSS/Partitions of all the CTI ports also.The CCM traces and Q931 traces show normal call clearing:
215269973: Apr 21 14:53:42.306 GMT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=switchboard,type=Cisco Script Application,id=50,desc=switchboard,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed Jan 06 16:44:49 GMT 2010,recordId=67,desc=switchboard,name=switchboard,type=Cisco Script Application,id=50,enabled=true,sessions=10,script=SCRIPT[Switchboard.aef],defaultScript=,vars=null,defaultVars=null]]],Task id=30000147369,Step id=198,Step Class=com.cisco.wf.steps.ivr.TerminateStep,Step Description=Terminate (--Triggering Contact--),Exception=com.cisco.contact.ContactInactiveException: Contact id: 32425, Contact is inactive when getting channel
215373932: Apr 21 15:03:50.012 GMT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=3672150/2,lastContactImplId=3672150/2,session=Session[id=001-0x55ae8a4c1,parent=null,active=true,state=SESSION_IN_USE,time=1271858629996],lastSession=Session[id=001-0x55ae8a4c1,parent=null,active=true,state=SESSION_IN_USE,time=1271858629996],contactSeqNum=0,lastContactSeqNum=0] on CallContact[id=32462,type=Cisco Agent Call,implId=3672150/2,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x55ae8a4c1,parent=null,active=true,state=SESSION_IN_USE,time=1271858629996],seqNum=0,time=1271858629996,cn=null,dn=null,cgn=6664,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null] at Wed Apr 21 15:03:50 BST 2010,Event source=CallContact[id=32462,type=Cisco Agent Call,implId=3672150/2,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x55ae8a4c1,parent=null,active=true,state=SESSION_IN_USE,time=1271858629996],seqNum=0,time=1271858629996,cn=null,dn=null,cgn=6664,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null],Event listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@50add0,Exception=java.lang.ClassCastException: java.lang.Integer
215375195: Apr 21 15:03:55.715 GMT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=switchboard,type=Cisco Script Application,id=50,desc=switchboard,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed Jan 06 16:44:49 GMT 2010,recordId=67,desc=switchboard,name=switchboard,type=Cisco Script Application,id=50,enabled=true,sessions=10,script=SCRIPT[Switchboard.aef],defaultScript=,vars=null,defaultVars=null]]],Task id=30000147532,Step id=208,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, WelcomePrompt),Exception=com.cisco.contact.ContactInactiveException: Contact id: 32461, Channel id: 52, Contact is in Terminated/Connected state
I do not have experience with scripting so if anyone could point me in the right direction that would be appreciated,cheers.Reviewing the MIVR logs you provide I'm not sure which call your talking about. I see 2 calls with exception messages in the time stamp your saying.
First call:
Apr 22 11:49:11.621 GMT %MIVR-SS_TEL-7-UNK:CallID:33466 MediaId:3673987/2 Task:30000153869 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
However this call is dropped as per the Jtapi message that the disconnect came from the CCM side however I can see that this call was never assigned to an agent so there should be no miss calls.
As for the second call, I don't have the full picture, as we don't have the offered message of when the call arrives to the system.
Here is a break down of the other call.
Call transferring to assigned agent:
Apr 22 11:49:07.308 GMT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 37228421 [3673989/2] and agent AylwardM
System changed call/agent states to answered/talking
Apr 22 11:49:07.308 GMT %MIVR-SS_CM-7-UNK:AgentCallContact 33468 and implId 3673989/2 moved to Answered state
We now see the exception message:
Apr 22 11:49:07.308 GMT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent
However if you look futher down the call is connected to the agent successfully and in a talking state.
221901300: Apr 22 11:49:15.387 GMT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
CallCtlConnEstablishedEv 3673989/2
Unknown event3673989/2
221901301: Apr 22 11:49:15.387 GMT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:37228421 [3673989/2], address 6656, calling party 6656, and called party 01923821368
Call Dropped as it recieve a disconnect event.
221902844: Apr 22 11:49:24.621 GMT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 37228421 [3673989/2] and agent AylwardM
The problem with the above call is that you don't see the CallCtlConnEstablishedEv till 7 seconds later, which is why I suspect you get the exception error, as it never got confirmation the call was delivered.
So my concern here, is if you stated you had a issue with calls getting dropped on the UCCX I would agree and ask you to provide CCM/Jtapi logs from the UCCX.
However you stated that your agents are getting miss calls on their IP phone, I disagree with this point as per the analysis performed.
"One question, when the CTI port is ringing the agent's phone to then transfer (reserved state) that call to that agent and the caller hangs up before the agent answer it, does the agent will hear a fast busy tone because that is what the CTI port transfer at the end to the agent? Am I right? if this is it I think there is no way to control this from the UCCX perspective, right?
Gabriel"
This senario will never happen, as the call would be terminated the moment the other party drops. -
UCCX - Forwarding call to a specific agent - HELP!!!!!
Good afternoon,
I am implementing an IVR, and I am with the following problem.
If I get an external call to extension 5000, it should be directed to the agent 1, if I receive an external call to extension 5001, it should be directed to extension 5001.
I would know if there is a way to configure the script so that it forward the call to a specific agent only, and not to a queue.
Regards,
BrunoHi
Once the condition is met , setup select resource setup to select the exact resource instead of selecting from CSQ
Make routing target type as Resource and set up resource target.
Thanks
Mohamed -
Why will airplay not work from my desktop to apple tv after I installed the new update?
After I installed the new Updates to Itunes, I can no longer use airplay from my desktop to my Apple TV, it goes orange and says it does not work. Please help! They are both on the same network and Apple TV has been updated.
Figured it out, you have to add a port!
-
Elements organiser does not launch from the desktop toolbar
Obviously this is not a major, however it is very frustrating, and slows the workflow. When I have the editor (I have version 11) open and click on the quick launch icon at the bottom of the desktop, 90% of the time, at least, nothing happens.
Is this a known fault ? Is there anything I can do to fix ?
Any comments most appreciated !
Warm regards from sunny New Zealand
JimHi Jim
Try making a direct shortcut for the Organizer and Editor. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.
On Windows, Right click anywhere on the desktop and select New >> Shortcut
Then click the browse button and navigate to:
"C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe"
Then click Next; then click Finish
Then make a direct shortcut for the Editor in a similar manner.
On Windows, Right click anywhere on the desktop and select New >> Shortcut
Then click the browse button and navigate to:
"C:\Program Files(x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe"
Then click Next; then click Finish
N.B. navigate to Program Files on 32 bit systems.
Drag each icon to the taskbar and you should be able to launch either Organizer or Editor with a single click. -
CUE AA redirect to external call not disconnecting
Hello,
I have a problem with cue AA redirect to external number not disconnecting only when the external number does not answer; if the external number redirected to does answer, the lines disconnects normally.
My FXO config is as below for all the lines:
voice-port 0/0/0
trunk-group AllFXO
supervisory disconnect dualtone mid-call
input gain 3
output attenuation -1
echo-cancel coverage 32
cptone KW
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
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connection plar 665
impedance complex2
caller-id enableHi There,
I noticed that you are getting ISDN cause code 21, not sure why though but the cause code information is interesting...
Cause No. 21 - call rejected.
This cause indicates that the equipment sending this cause does not wish to accept this call. although it could have accepted the call because the equipment sending this cause is neither busy nor incompatible. This cause may also be generated by the network, indicating that the call was cleared due to a supplementary service constraint. The diagnostic field may contain additional information about the supplementary service and reason for rejection.
What it means:
This is usually a telco issue. The call never reaches the final destination, which can be caused by a bad switch translation, or a misconfiguration on the equipment being called.
Now I don't know if it is actually a Telco issue to be honest, because sometimes bad number presentation can cause this issue as well and the carriers switch rejects the call with Cause Code 21 if no other cause code is suitable.
Check your call-forwarded number, make sure you have the outside line number being presented, although it would seem it is anyway otherwise the carrier wouldn't see a call.
Can you please do a "debug isdn q931" and provide us two maybe three examples please
Cheers,
David. -
Hi All,
I have a set of code that access the Lotus Notes database i am calling them by including the corresponding jar file inside Eclipse,but how do i perform the same operation by running JRE.
Pls help me in this regard?
Thanks in AdvanceAlternatively is there an easier way of calling .NET code from Oracle? Expose your .NET code as a web service. Oracle stored procedures are quite capable of invoking web services and working with XML responses.
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Why CompactRio always disconnect from my host after deployment?
I have the following program that I try to run as a real time program in the compactrio 9002:
The problem is that always that I try to run this program without any debugging tool the compactRio disconnects from my host and I have to reset it. But if I use the "HighLight Execution" tool it works perfectly (except for the fact that It is really slower) doesn't show any error.
Does anyone know what am I doing wrong?
Thanks in advance,
Tito Coutinho Melco.Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment. -
IChat 5 - I am constantly disconnected from video chats after SL install.
Before installing Snow Leopard (For me that was just plain Leopard) I had no issues of video chats messing up. Now, after the installation (note I am running iChat 5), I am having the issue of iChats just either freezing up and showing the "No data has been received in the last 10 seconds" message, or more frequently what happens is the whole program just shuts down. It throws the "Unexpectedly quit....do you want to Ignore, Relaunch, or Report" message.
Please help me with why this may be. Thank you.Hi,
It is possible fro the Application crash to be Router related.
I once had someone test with me who said they could crash anyone else's iChat and proceeded to crash mine with a Video Invite. It stands to reason it may also cause the Sender's end to Crash.
However this is one of thousands of people how have tested with me over the last 5 years or so.
Error messages that say "NO Data Received for the Last 10 Sec" in the Video Chat Window (Error 20 if you open Details) and in the Connection Doctor (Video menu) would point towards a possibly loss of Internet Connection.
Pauses in getting a web page loaded or Mail in taking a long time to get new Mail even if one message (the spinning whirly thing for too long) would be other clues.
Longer breaks would cause the Buddy List to Collapse and say you were disconnected.
Seeing a download pause in a Web Browser would also provide clues.
If you have a Router and a Modem powering them Off and then powering Up the modem again and waiting to allow it to re-establish Connection then the router then the computer may be one way to reset things.
9:20 PM Wednesday; October 7, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat" -
IPhone will not restore from back up after updating to iOS 6.1.3
I tried to update to iOS 6.1.3 last night and my iPhone crashed, putting it into recovery mode. Then when I tried to restore from my last back up I got this
I have tried to restore from three different back ups I have and keep getting the same error. Why will it not restore from back up? I've had the phone two years, so had alot of stuff on it that I need to get back.
I will be very greatful of any help.
ThanksThere is some troubleshooting for that error message on this page : http://support.apple.com/kb/TS2529
-
Illustrator not downloading from cloud hangs after 12 %
illustrator not downloading from cloud cc 2014
Hi Anthony,
In addition please refer following help article.
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downl oad products
Hope this helps.
Regards,
Sumit Singh
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