When i download a pdf on MacBook Air all I get is the spinning pinwheel which never stops
When I download a pdf on MacBook Air all i get is the spinning colored pinwheel which never stops. Eventually I have to force quit.
Hi
What Macbook Air model and operating system are you running.
Cheers
Similar Messages
-
When I downloaded iWork on my MacBook Air, it didn't copy the application to my other devices. Is that an error or should I buy them again on each device!?
Just redownlod it from the Mac App Store on any other Macs - you won't have to pay for them again. On your iOS devices you will need to purchase the iOS version which is a different program - again, you will only need to buy it the once for all your iOS devices.
-
my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My MacBook Air can't get past the gray screen with the apple logo. What's the fix?
My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
All I See Is the CC Version, which Never Works Well With My School Assignments. Please Tell Me Where I Go to Find this Cuz the PullDown Arrow Is No Longer Available. BTW - I Didn't See It Listed Under Previous Versions Either.
thanks!Lyleb64687719 have you utilized the steps listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to verify the Creative Suite 6 version was not available? What type of a Creative Cloud membership do you have?
You can also download the Creative Suite 6 installation files from Download CS6 products. Installing any of the applications or suites which include Bridge CS6 should allow Bridge CS6 to install. -
When i try to open iphoto all i get is the spinning wheel...have tried rebuild but no success
when i try to open iphoto all i get is the spinning wheel...have tried to rebuild iiphotos but have had no success
What iMac?
What OS X version?
What iPhoto version?
Was it working before you updated or upgraded to.........? -
I am having problems with my macbook pro and the dock. About every fourth time I start the computer, the dock flashes on and off, then goes completely off and all I get is the spinning ball with brief moments of the cursor. But the computer locks up.
Do you have Parallels installed by any chance? There is a known problem that causes symptoms similar to this. You do not need to actually be running Parallels at the time and nothing in ActivityMonitor would point to Parallels. An update corrects the problem:
http://kb.parallels.com/111541 -
The WiFi button is gray and will not turn on WiFi. When I push the Bluetooth on button, all I get is the spinning gear. It does not go on. What is the problem? Is there a fix?
After trying resets and a full restore, I went to Apple Store. Genius kept me waiting 1/2 hour beyond app'tment time, then had to go through all sorts of tests before concluding the problem was what you said. They replaced the phone. Thanks.
-
When I log in to my mac pro all it displays is the spinning mult-colored wheel.
When I log onto my macbood pro all it displays is the spinning mulit-colored wheel for a while and then comes right back to the log on frame.
Time to visit an Apple repair station.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2 -
When i turn on my macbook air, all i get is a white screen.
Have tried both types of resets i've found on the internet and in the owners manual. should i just take it to the apple store or is there something i can do? I have an older generation macbook air.
Go step by step and test.
http://support.apple.com/kb/ts1440
Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US
If this does not help, contact Apple. -
I have owned my MacBook Pro for several months without having any problems with it. Recently I am having trouble with my Yahoo Mail. I can open it fine, but 2 out of 3 times when I try to actually open a message, the spinning ball comes on the screen and does not stop. Sometimes, I can log out or force quit and come back in to my account and use it. Other times, I run into the same problem. Any suggestions?
Killerfinch wrote:
My new yahoo account nestles comfortably in iCloud on the mine iPad.
No, your Yahoo account is not in iCloud (which only handles iCloud mail), it is in Yahoo, and the Yahoo mail account is on your iPad.
But the MacBook Pro will have none of it! I write this question now as I fear that I will be totally demented very soon and unable to formulate my thoughts clearly!
Get the correct settings for your account from Yahoo and set it up manually.
By the way, I also find the "password" issue problematical. It seems Apple want my Apple password rather than my eMail password. All very confusing.
That would depend on what you are trying to do. -
I use 2 accounts, one for work and one for personal.
I have Microsoft Office, in my applications, and I can find it in my work user account, but when I try to open it, it keeps doing start up for Auto updates. and wont open the application. It works fine in my personal (Admin) account which is where I did migration when I bought the laptop. And I've looked on here for similar problems, and everyone says if it's in your applications it should work, but I can't open mine.
Anyone know what I can do?Go to the main Library folder and look for a folder called Application Support / Microsoft.
There are a few folders in there, and you may have to do some digging. In one of them (mine is called MAU2.0), there should be a file called Microsoft Autoupdate. Open it.
It looks like this:
check the button for manual updates.
That should let you open the apps without triggering an automatic update. -
HT201303 where did my cinegram download go on my macbook air???
where did my cinegram download go on my macbook air???
For the future, it might be useful to know where your downloads folder resides.
In your hard drive, click on Users / your home icon. You will see the downloads folder there. That is the real thing.
The icon in the dock is an alias of the real downloads folder. -
My Iphone5 screen is black and when I plug it in, all I get is the Apple logo... flashing
My Iphone 5 has a black screen and when I plug it in, all I get is the Apple Logo, which flashes. Help!
i have the same problem but i have the iphone 4
-
i can't transfer downloaded content from my macbook air to my external hdd, when i try to drag it into the hrd drive it wont go in how do i fix this ?
What format is the external HDD in? If it's NTFS (= proprietary Windows), then OS X can read it but not write.
Eventually copy all content from the drive to a safe place, the re-format. FAT32 is the format which both Windows and OS X can read and write.
Maybe you are looking for
-
Files NOT deleted from hard drive
iTunes will not send files to my recycle bin, only from remove them from my library. I have 2 computers with 7.0.2.16 running. One will ask me if I want to move files to my recycle bin, which it will then do. The other won't ask and won't delete them
-
What should I do about all these iPhone replacements?
Hello All, I am currently on my 3rd iPhone replacement. The first one had a crack between the chrome and the headphone jack, the second one has an incorrectly installed bezel and is causing both a light leak, and a sharp edge (The plastic also cracke
-
Hi forks. Now I'm using iMac with external window(Nanao) through DVI connection. When I turn off external display and press "gather windows"(System preferences-display), it comes only display setting windows, other windows which were arranged on exte
-
Trasferring Contact Information to iPhone
I know this is early, but does anyone know if you can transfer contact information from Palm to the iPhone?
-
Cycle through Pages/Keynote document windows
Hello, I face an annoying problem when I work with multiple documents in pages or keynote. OSX shortcut to flip through open windows within hte same app is command-< Well, at least in my system, iWork apps don't recognise this and zoom-out instead. I