Why do i pay more and more money yet the service gets worse and worse -- all the way around.

Question

First of all, someone need to repair this site, because now, for the last thee times I've tried to log in, I have gotten a message that my password and user name aren't matching or some such nonesense. Mind you, I have it written down, and log in once a month to ipay the bill.
 No more. They'll get it in the mail.
 This is on verizon's end. At first I had no problems but for the life of me, I cannot log into my main account, which I only do to pay the bill.
THAT is going to stop.
 Next, I want everyone to realize here that my cellphone is still on hold, and it's been a ONE HOUR, AND TEN MINUTES AND I ENDED THE CALL.  This is inexcuseable. Unacceptable.  I won't pay more money for that crap, quite frankly.
 I'm sure now I've been routed  to a black hole, because when I called in, I was -- AND THIS IS OUTRAGEOUS --  routed five tims, five times, five times back to the beginning cue. It is outrageous. There are customer service issues and I'll bet there are even laws against this tyupe of fraud.  I call, I expect to punch in the correct info, which I do, then get routed to the proper place. Instead five times I got booted back to the cue.
Hey, if it were so easy as they claim this 'IN HOUSE AGENT" AND THIS LIVE CHAT -- WHICH I WAITED 15 MINUTES FOR SOMEONE NAMED ALEX WHO CUT ME OFF, IT MIGHT BE A WAY TO DO. BUT NOT WHEN THE WAIT IS JUST AS LONG, THE PERSON ON THE END IS JUST AS RUDE, THE SERVICE STINKS SO BAD, AND YOU BET I WANT TO TALK TO SOMEONE,...
 MY VOD DOESN'T WORK.
 WITH THE BILL I PAY FOR FIOS TV AND INTERNET, IT BETTER WORK. I KNOW THEY ARE ENGAGING IN THROTTLING -- THAT'S BAD ENOUGH. BUT VOD NOT WORKING? BAD, BUT NOT REACHING SOMMEONE ON THE PHONE? WORSE.
 I FAIL TO SEE WHY ANYONE SHOUDL CONTINUE TO PAY MORE AND MORE MONEY AND GET THIS CRAP SERVICE, AND THAT'S WHAT IT IS LET'S NOT HEAR FRON ANY SYCOPHANTS. 
  BUT I SEE THEY TAKE MY MONEY EACH MONEY. THEY SURE TO TAKE IT.
 WHAT GIVES WITHT HE WEBSITE AND ME CONSTANTLY HAVING TO CHANGE MY PASSWORD? DOES ANYONE KNOW WHAT IT THE ISSUE WITH THAT? BECAUSE WHEN YOU ARE AGGRAVATED, AND YOU SAY OK, LET'S SEE IF THIS WEBSITE HELP IS ANY GOOD -- HYOU WANT TO BLOODY WELL LOG IN WITHOUT HAVING TO CREATE ANOTHER PASSWORD.
  THEN YOU WANT TO GET SONEONE HWO HELPS, NOT AN **bleep**, OBVIOUSL,Y VERIZON ISN'T [PAYING MUCH YOU CAN'T GET ANYONE TO WORK NIGHTS.
  I WILL CALL BILLING TOMORROW. i WANT MY MONEY BACK FOR THIS MONTH'S PAYMENT.
  THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. AT LEAST BRIGHTHOSUE IS HERE I TAMPA.

Answer 1

What type of phone do you have? Is it a newer, 4G phone? Those phones are NOT available with one of the pre-paid plans.
Do you have a Family plan, or only an individual plan? Family plans are not an option on pre-paid plans. You would have to manage each line separately, keeping a pool of money available in each plan to be paid when the plan renews each month.
Several people have posted on these forums when they have forgotten to "fund" their pre-paid account and have lost their number and have to begin service again from scratch. There are also those on these forums who have forgotten the funds in their pre-paid account "expire" after a period of time and money in your account can be lost in this manner. Yes, there are upsides, but there ARE downsides to having a pre-paid account. You would have to balance the pros and cons to see which would be the best fit for you.
Of course, pre-paid is an option, one which everyone must make for themselves. Not everyone will be happy with a pre-paid, but if price is the deciding factor in your choice, it may be the correct choice in your case.