Word opened from word addin freezing the dialog which has opened from addin and crashing the parent word document

Question

I have a office addins which works seamlessly in excel, powerpoint and outlook except in word . We have a option to create a word documents using the templates in a dialog which is opened from addin. And we have an option to set the work area  for
our webapplication either to use filestorage or sharepoint storage.
Again the same addin works perfectly with filestorage cache but the same doesn't work with sharepoint storage. the problem is when we create the new documents using the templates it produces the new word document, once it is created and opened, the parent
word document and the intermediate dialog window should get close but  instead it hangs both of them. when i try to close it explicitly it says word has stopped working.
Issue is with sharepoint 2010+Sharepoint storage and the same is not working with sharepoint 2013 as well as it by default uses sharepoint storage.
I have posted in the VSTO forum before but I haven't got the response yet. please help me this is a major and critical issue for us.
PS: irrespective of OS its not working.
code to produce a file
function ProduceFile(strFileUrl) {
   var obj = new ActiveXObject('SharePoint.OpenDocuments.3');
   obj.EditDocument(strFileUrl);

Answer 1

Hi ShilpaSheshadri, 
if this is a quite urgent, i may suggest to open a ticket directly, so that we can have a remote session to check this up. http://support.microsoft.com
i checked some forum such as:
http://social.msdn.microsoft.com/Forums/vstudio/en-US/e2c801c0-6120-432c-97d5-8d59a43ce7f3/thisaddinstartup-is-not-executed-when-open-ms-word-template-using-vsto-from-sharepoint-2010?forum=vsto
perhaps you can also try to use other workaround, 
http://blog.qumsieh.ca/2012/11/05/link-to-a-document-opens-in-read-only-mode/
to check, please have a check if this issue was also shown in other client machine or other client browser version.
Regards,
Aries
Microsoft Online Community Support
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