1 year warranty with Certified Pre-Owned devices

I purchased a CPO device (HTC Incredible) about 6 months ago. It's occasionally acted up in the past, but recently it's becoming a nuisance. I read that all CPO devices are covered by a 1 year manufacturer's warranty. I understand that this type of warranty only covers problems associated with a defective device, and not something caused by the user. My question is this: will the 1 year manufacturer warranty replace a manufacturing CPO device with obvious physical damage? I did drop the phone and there's a small crack on the screen. Will Verizon say that the crack is causing the problems? The issues I'm having with the phone are not related to the cracked screen. I just didn't know if the manufacturer warranty is pretty much void as soon as the phone starts to show any 'wear and tear'.

nattertottastic wrote:
I purchased a CPO device (HTC Incredible) about 6 months ago. It's occasionally acted up in the past, but recently it's becoming a nuisance. I read that all CPO devices are covered by a 1 year manufacturer's warranty. I understand that this type of warranty only covers problems associated with a defective device, and not something caused by the user. My question is this: will the 1 year manufacturer warranty replace a manufacturing CPO device with obvious physical damage? I did drop the phone and there's a small crack on the screen. Will Verizon say that the crack is causing the problems? The issues I'm having with the phone are not related to the cracked screen. I just didn't know if the manufacturer warranty is pretty much void as soon as the phone starts to show any 'wear and tear'.
Hi there!
Unfortunately, cracks are considered beyond normal wear and tear. The manufacturer warranty would be void now. However, do you have insurance on your phone? If you sign into My Verizon at the top of our website you can check your features to find out if you opted into the coverage OR if you know that you have the coverage, you can log into their website to file a claim!
Please advise what is happening on the phone though, the community may be able to help out with troubleshooting and correcting the issues!
Thank you and have a great day!

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Can you upgrade to certified pre-owned device?

I'm am currently due for an upgrade at discounted price. I wanted to know if it's possible to upgrade to a pre-owned because they are so much cheaper. I have a little flip phone now but I'm due for my upgrade and it would be sweet to upgrade to the Touch or just a smartphone period. The Touch was only $50 I think, but would they give me the discount upgrade to the Touch and/or take the discount off the $50? I just thought I might be able to get a pre-owned for close to nothing that way. I'm really sorry if that's confusing but my brain is whacked by looking for the answer waaaayyyy longer than I needed to. Any and all help is appreciated. Thank you.

If you are thinking about upgrading to the LG EnV Touch, I suggest picking a different phone. The last time I upgraded I went to the Touch and had nothing but problems with it for about 2 months. After going through 3 of them with the exact same problem (read the reviews....) I refused to take another Touch. Verizon provided me with a Samsung Rogue, which was working great for about a year and then I started having issues with it several months ago.
So Im thinking about upgrading to a pre-owned Droid 2 if available.

How can I exchange a defective Verizon certified pre-owned phone?

In fairness to my fellow consumers, I'm compelled to share my experience so they can determine for themselves whether a certified pre-owned phone from Verizon is a good purchase. In my experience so far, it is not. I'm hoping that my situation can be resolved amicably, but I'm losing hope.
I purchased my certified pre-owned phone directly from VerizonWireless in July. In August, I determined the phone was defective. I called Verizon's technical support, and they confirmed the phone was defective, and that it would be an easy thing to fix. I could simply go to a Verizon store directly, and they would repair or replace the phone.
But this was not the case. The Verizon Wireless stores are actually franchises. My local stores, and a VerizonWireless customer service representative got in touch with all of them, will not exchange a device unless the parent company sends them a new phone first, because otherwise they'd have to absorb the cost. The customer service line refused to send a new phone, arguing it was the local franchisee who should pay to replace the phone.
In short, after six hours of phone calls, Naomi from Customer Care promised to give me a full refund and a free months service because I had been treated so poorly, and that this refund would take three to five business days to effectuate. Six business days later, I still had no refund. I called again, and over another four hours of calls, I learned that Naomi never submitted the paperwork in the first place, and that I was no further than I was before.
In short, Verizon promised to replace any defective pre-owned phones that they sold within 90 days of purchase. I purchased my phone 30 days ago and it is defective, but Verizon has in effect refused to honor the warranty. Their internal processes are so confused that, although they agree there is a warranty, they cannot agree on who internally is obligated to honor it.
I really hope this situation can be resolved amicably. I would love to discuss this further with a Verizon Wireless supervisor or customer care manager privately if possible. I want this be resolved quickly and easily.
I will report back later to let everyone know how my case has been resolved.

Hi Sherita,
I sincerely hope that is true. As I've said before, it seems like it should be a very simple transaction--there's no external damage or water damage whatsover. The problem is that the GPS simply doesn't work, and it doesn't lock on to cell towers properly. I couldn't cause that kind of malfunction if I tried, and tech support has already identified those problems to be a manufacturing defects. The only question is what will Verizon do about it.
I have a 90 day warranty. It's printed on the box, and is stipulated on Verizon's website. But as I mentioned before there seems to be internal confusion as to what that process looks like exactly for a certified pre-owned phone. So far, after 12+ hours of phone calls, no individual team or department within Verizon claims it has the authority to effect a return for these phones.
I would love nothing more to report success. But so far, I've been working with Verizon support for two weeks, and am no further than when I started. I messaged Trevor immediately, but haven't heard back from him yet (but that may be because of labor day weekend.)
Please, please, please - just tell me what I have to do or what I have to show in order to get Verizon to replace the defective phone it sold me. I'm at a loss as to what I should do next.

Certified Pre-Owned Blackberry Curve 8530?

I'm looking at getting a blackberry curve 8530 and i was wondering, how good are the certified pre-owned ones? In general, are certified pre-owned phones just as good as brand new ones? are certified pre-owned blackberries prone to more defects since they have been used by someone else? i would like to hear anyones personal experience with a certified pre-owned blackberry, thank you.

Hi,
Welcome to the Verizon forums. The Certified Pre-Owned (CPO) phones are checked and double checked to be in superb working order. CPO devices are, for lack of better description, just like new phones. It will come with the same warranty as a new phone from Verizon. Myself, I own a CPO Blackberry Bold 9650. I could not tell it was used when I looked at mine after I received it from Verizon. If there had been a problem with the phone, it was fixed by RIM and I could not tell what had been wrong with it. Usually, CPO devices are phones that may have been on display or ones that someone bought but later returned shortly after the purchase. (See Verizon Wireless' Return Policy and Worry Free Guarantee). I hope this helps answer some of the questions you may have. Good luck with your purchase and if this is your first Blackberry, you will love it.
Doc

How are Verizon Certified Pre-Owned phones sanitized?

As the title states -
How are Verizon Certified Pre-Owned phones sanitized?

vereyezuhn wrote:
budone wrote:
Well cleaned and sanitize are really two very different processes. Wonder if the non answer IS the answer
I'm sure it is. This is actually highly disturbing. I've never thought about this. The hepatitis virus can stay active on a surface for 7 days... If these phones are not thoroughly disinfected (I would imagine it's impossible to sanitize a cell phone) Verizon could be in some serious legal heat.
Coming from 25 years in a medical lab, I nearly posted the hepatitis comment but thought against it.
We need to keep in mind, I doubt the phones get turned and back out in 7 days. Also, There are so many things we touch every day that we all would have a better chance of contracting Hepatitis. Basically everything we touch going through our daily business. Doorknobs, napkin dispenser at restaurant, grocery cart, mailbox, pens, phones at work, the chair we sit in, heck the outer box the refurbed phone is shipped in has a better, albiet slim chance of having active hepatitis on it before the phone inside would. Imagine how many have touched that box, just to get it to ya.
If you don't place your fingers in your mouth or have open wounds uncovered, we are all for the most part safe.

Chances the KIN TWOm ever shows up as a free Certified Pre-Owned Feature Phone?

Does anyone think or know if the KIN TWOm will ever show up as a free Certified Pre-Owned Feature Phone?
I only ask because virtually every other feature phone ends up showing up there sooner or later, but it seems like the KIN might be the exception...
If it did show up there, how long would it take (approx.) after its release date?
fisharefriends, you out there?

I will predict yes, it will eventually show up as a CPO device. It usually takes months after release though to have enough in stock to offer it online. In addition, it may be available in some areas, but not others, depending on ZIP code.
I can tell you it took about six months for the Bold 9650 to be offered as a CPO. That's the only timeline I can think of off the top of my head. The Kin was re-released in early November, so maybe this summer???

Phone pricing for certified pre-owned

I was looking into upgrading my phone, and noticed that Verizon's "CERTIFIED PRE-OWNED" phones, are just as expensive as the "NEW" Models. What's the deal? I used to have the EN-V Touch. Within the first week I had several problems. I took the phone back several times, just to have new problems with the "certified pre-owned" that I was given. Obviously these people brought their phones back for a reason, and the problems were not fixed correctly. Am I the only person that thinks this "certified pre-owned" pricing is a crock of crap?

Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

Certified Pre-owned phone....

Does anyone have any experience with cerified pre-owned phones? I ordered one this weekend to replace a phone I've been having nothing but problems with, and Verizon gave me a credit to offset the cost of a pre-owned replacement (my current phone was replaced twice with the same model, each time having the same defect). Anyway it is due to arrive tomorrow, but I just received an email titled "getting started with your certified pre-owned phone". What worries me is that the phone in the email is my current phone, not my new one. I'm wondering if the info in the email was just pulled from what's on my account right now, or if they are sending me the wrong phone. If anyone has received this email, maybe you can clear it up for me. Worse case is I find out tomorrow when it arrives anyway.
Thanks!

Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

Certified, pre-owned .. the real scoop

so what gives? The phone I want is free with my new every two but only with a certified pre owned. OR I pay 150.00

If you want the phone, get the pre-owned, if not pay $150. The warranties are the same.

Certified pre-owned Incredible

To my dismay, I have learned the "end of life" of the Droid Incredible was March 30, 2011.Does anyone know If theres a site I can go to to buy a new or CPO Incredible?I don't want to spend $200 on the Incredible 2. Thank you.

CrimsonGuard wrote:
I believe Verizon still offers certified pre-owned Incredibles at a reasonable price if you are willing to extend your contract.
I looked online last night and they no longer had the Dinc available as a CPO with or without a contract.

IPhone 4 8 GB Apple-certified pre-owned, iOS?

iPhone 4 8 GB Apple-certified pre-owned, which iOS are installed?
Peter

I mean several stores are selling those, warranty are the same as a new one.
The question remains: which iOS are installed? (I do not own one)

I have a cracked iPhone 6 screen. I just bought the phone, but not AppleCare. If I get my iphone screen replaced through apple how much do I pay and would it void my one year warranty with Apple?

I have a cracked iPhone 6 screen. I just bought the phone, but not AppleCare. If I get my iphone screen replaced through apple how much do I pay and would it void my one year warranty with Apple?

To replace your phone's screen costs $109US and I don't see why having Apple replace the screen would void your warranty.
http://www.apple.com/support/iphone/repair/screen-damage/

I bought a certified pre owned phone and the screen isn't working, phone no longer made

I got a droid incredible pre owned ordered it from a verizon store. now the screen isnt working right when I touch it doesnt work. Will I get a new phone or what will happen?

How long ago did you purchase the phone? Does it have any water damage or major physical damage?
If the phone has no damage and is less than 1 year old, it should be under manufacturer warranty and Verizon can help you with the exchange process. You can call them at *611 to start the process, and they will send you another refurbished replacement of the same model after they do troubleshooting with you to determine that it's a covered issue.
If the phone has damage, or is outside of warranty, your options are limited unless you have paid for an extended warranty or insurance. If you call Verizon, they can help explain all your options and direct you to the right place to start your claim.

Able to get 3 year warranty with education discount directly from Store?

Hi, I was just wondering if it was possible to get the 3 year warranty that comes with the education discount when you order directly from the Store in person, rather than exclusively online?
I was under the impression that the 3 year warranty was online available if you ordered online, but I might be wrong!

You can definitely get AppleCare whether you purchase in-person or online.

Problem using European Galaxy S4 with Bring-Your-Own-Device

Hi!
I recently moved back to the United States from The Netherlands. While living in The Netherlands, I bought a Galaxy S4 and used that phone with a European carrier (Vodafone).
Now that I'm back in the United States I'd like to sign up for Verizon Wireless' service on my S4 via the Bring-Your-Own-Device program, but my phone's IMEI is not recognized by Verizon (online I received an error message stating "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network"; I also tried in a Verizon Wireless store and they were unable to find my IMEI in their system either).
I bought the phone brand new so I'm the original owner, and all Vodafone contract phones are supposed to be unlocked by default.
The phone does have a disclaimer saying that it's a European model, and must be used for at least 5 minutes on a European carrier before it will be eligible to be used on a non-European service. However, I definitely used it on the European network for more than 5 minutes, so this shouldn't be a problem either.
So - any idea why my IMEI can't be found by Verizon Wireless? I'd really like to use the Verizon Wireless service with my existing phone!

Verizon only has Verizon IMEI numbers in its database. what happened to you will happen to anyone who tries to activate a non-Verizon phone.
You you can try an already Verizon activated SIM from another Verizon phone and put it in your phone. However, you may still have a problem since Verizon tech is still based on CDMA for basic voice calls and the European model probably does not have that capability.

1 year warranty with Certified Pre-Owned devices

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