1TB WD Caviar Black $60 at Best Buy

I don't usually do the Black Friday, get up and brave the crowds thing, but the 1TB Western Digital Caviar Black hard drive is on for $59.99, a good $30 reduction from the usual (give or take)...

just bought 3, but they made it a pain to do. You have to order one at a time

Similar Messages

1TB WD Caviar Black SATA internal drive won't mount on desktop or Disk Util

I just installed this brand new drive in bay B of my G5 tower...it doesn't appear on the desktop, and not in Disk Utility. Can a 1 TB SATA3 drive be functional in a G5? The owner's manual only mentions a maximum 250GB (or 500GB drive, don't recall) ; maybe that was the biggest available in 2004/05?

Thanks, all. I found a link to WDC drive jumper settings (http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/stdadp.php?p_faqid=1337&p_created=1112379341&p_sid=eST7ItDi&p_accessibility=0&p_red irect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NDg3J nBfcHJvZHM9MCZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX 2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWp1bXBlciBzZXR0aW5ncyBzYXRh&p_li=&ptopview=1), and jumpered pins 5 and 6 to limit transfer speeds to 150 MB/s. On restart, the OS prompted me to initialize, which I did, and voila, the drive is mounted.
Question: it appears the jumper setting is to convert a SATA2 dirve to SATA1. Is there any reason to try (or jumper setting that would enable) converting my SATA 3 drive to a SATA2 configuration?

Harddrive Setup CS6 - 1 SSD, 2 Velociraptors, 1 1TB WD Caviar

Hi guys,
I've been doing a lot of research and I've been finding conflicting data on how to set up my harddrives for optimal workflow. I will be mostly using Premiere Pro and After Effects. My current computer is as follows
i7 3770k Overclocked stable on water to 4.7ghz
32 GB of Crucial Ballistix 1600 Cas 6 ddr3
GTX 670 FTW+ edition (4gb of gddr5) (text file added)
1 160GB Intel SSD - OS + Programs drive
2 600GB WD Velociraptors
1 1TB WD Caviar Black (7200 RPM)
I will be shooting primarily with a 5d mk2 but I also have an hf200 that shoots AVCHD.
Now I would love to Raid 0 the Velociraptors as I have the ability to store data externally. How should I set up my source media, previews, exports, media cache, and projects? Would I be better off using the drives separately? If I did have to bite the bullet and buy another drive, how would you then set it up and what would you recommend? Also, do I even need a pagefile if I have 32 GBs of quick ram?
Thank you guys in advance for your insight, this has been driving me crazy.

.........though far from being as knowledgeable as the actual experts here.......I believe for BEST performance, you would want to buy one more HDD to match the existing Caviar black. Then, setup as follows :
"C" SSD for OS, programs and Pagefile
" D " 2 Velociraptors in onboard RAID 0 for all media and project files
"E" 2 Caviars in onboard RAID 0 for all previews, all cache files and exports, ( as previews should NOT be used for exporting).
In addition, an additional large HDD should serve as the home for your precious original source material, ( your "backup" ). These files would then be copied to "D" for fastest performance during editing.
The above setup has been recommended on this forum many times for those who seek better performance, without taking the more expensive,and even BETTER performing step of using a high quality,dedicated RAID card,( like Areca).

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Call of Duty: Black Ops III at Best Buy

A CALL OF DUTY CAMPAIGN UNLIKE ANYTHING BEFORE IT
Co-Op Campaign: Treyarch elevates the Call of Duty® social gaming experience by delivering a campaign with the ability to play cooperatively with up to four players online, using the same battle-tested network infrastructure and social systems that support its world-class Multiplayer and Zombies game modes.
Cinematic Arena-Style Play: Designed for co-op and re-playability, players encounter all the epic cinematic gameplay moments Call of Duty is known for delivering as well as new open-area arena-style gameplay elements designed to allow players to approach the game with a different strategy each time they play.
Character Progression: And now, every player is completely customizable: from weapons and loadouts, to abilities and outfits, all with full progression systems and a personalized armory to show off accomplishments, providing a constantly-evolving campaign experience.
PREPARE FOR A LEVELED-UP MULTIPLAYER
New Movement System: With Black Ops III, Treyarch premieres a new momentum-based chained-movement system, allowing players to fluidly move through the environment with finesse, using controlled thrust jumps, slides, and mantling abilities in a multitude of combinations, all while maintaining complete control over your weapon at all times.
Tailored Map Design: Maps are designed from the ground-up for the new movement system, allowing players to be successful with traditional movement, as well as advanced tactics and maneuvers.
Specialist Characters: Black Ops III multiplayer also introduces the new Specialist character system, which allows players to rank up and master each specific character’s battle-hardened capabilities and weapons. With this addition to Traditional and Weapons XP progressions systems, Black Ops III multiplayer gives players three different ways to rank up.
FIGHT THE UNDEAD IN AN ALL-NEW HORROR STORY
All-New Narrative: No Treyarch title would be complete without its signature Zombies offering – a full-game experience with its own distinct storyline right out of the box.
XP Progression System: Black Ops III Zombies is the most immersive and ambitious Call of Duty® Zombies to date, with a full XP-based progression system for players that adds depth and re-playability to the engaging gameplay Zombies fans have come to expect.
Pre-Order Call of Duty: Black Ops III at Best Buy >
Pre-order your copy today on PlayStation® 4, Xbox One, or PC and get access to the Black Ops III Multiplayer Beta.
Be one of the first to experience Call of Duty: Black Ops III. Pre-order and get Beta Access. Beta will be available only on the following platforms: Playstation 4, Xbox One and PC. Actual platform availability and launch date(s) to be determined. See www.callofduty.com/beta for more details and Beta launch dates for each platform.
Limited time only, while Beta codes last. Beta code will be delivered via e-mail generally within 72 hours after pre-order. A valid e-mail address and Internet connection required.
Related Offers
$10 in Reward Certificates
As a My Best Buy member, you'll get $10 in reward certificates
when you pre-order and purchase Call of Duty: Black Ops III.
Learn more >
20% Off for Unlocked Members
In addition to $10 in Reward Certificates, Unlocked members also get 20% off Call of Duty: Black Ops III.
Learn more >
Pre-Order Call of Duty: Black Ops III at Best Buy >
Still have questions? Want to talk to the Best Buy Community about Call of Duty: Black Ops III?
Reply to this post and join the conversation!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

If they were going to do a Blops III limited edition console I'm sure they'd have announced it by now. Thing is, what would they do? I mean, the colouring for Blops is black and orange... the PS4 is already black, and it has an orange light. I am however very surprised that they haven't (as of yet) done one though. Given all the limited edition PS4s that exist for other games that Sony have strong tie ins with, like MGSV, Batman and Destiny, I'd have thought a Blops III limited edition console was a shoe-in. It is after all the biggest franchise in gaming.

Western Digital Caviar Black 1TB drive - anyone using these in internal bay

Just a side thread to a current discussion I've started (http://discussions.apple.com/forum.jspa?forumID=1125&start=0) to try to see if anyone can report positive results using a Western Digital Caviar Black in their Mac Pro, especially if they're doing so as the Startup Disk.
I have horrible performance with a new one and want to see if others have had good or bad experience.

Out of curiosity did you prepare the drive properly? Most new bare drives have not been partitioned for use on the Mac and also are formatted FAT32. Consider doing the following;
Extended Hard Drive Preparation
1. Open Disk Utility in your Utilities folder. If you need to reformat your startup volume, then you must boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger or Leopard.)
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Set the number of partitions from the drop down menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (only required for Intel Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
I have seen elsewhere some mention that WD drives have some configuration jumpers. You might check the information about the drive's configuration at the WD support site to be sure that the drive is correctly configured (if there is a need to do so, that is.)

WD Caviar Black: 640 GB versus 1 TB

I see the 1 TB has double the cache, and a dual processor. Does this translate to noticeable improvement in performance? The most demanding use I'll put it to is video editing in FInal Cut.
I see a lot of people recommending the 640, so I was wondering if there's an advantage to that besides the price.
Thanks

Hi-
With either drive, performance improvement over older drives is definitely to be had.
The WD 1TB drive is about the best current 1TB drive, but the 640GB Caviar is still a better boot drive.
http://www.barefeats.com/harper14.html
The 6400 AAKS runs a bit cooler and is quieter than the 1TB, and is an all around performer.
WD6400AAKS
For a 1TB capacity drive, as long as not set in a RAID, the Black drive is hard to beat.
WD Caviar Black
Notibly absent from the performance test database is the 6400AAKS, but, you can see how the 1TB Black stacks up against other drives at Storage Review Drive Performance Resource Center.
Select a test in the top window, and click "Sort" to see how the drive compares to others "head to head".
BTW, I run three of the 6400AAKS drives. Love 'em!

Best Buy is a mess, or worse.

Best Buy is a mess, or worse. I just signed up for Amazon Prime. Here’s why:
I purchased a laptop that arrived with a non-functioning touchpad. I simply wanted to exchange this broken computer for a working model. Best Buy could not accomplish this, and showed some abysmal customer service in the process. I thought somebody at Best Buy should know. Below are the details.
I ordered an HP Envy Touchsmart Sleekbook with a 1TB HD and 8GB memory (SKU 9268057) on 1 January 2014 through BestBuy.com. The computer's specs were good and the price was great ($399), so I pulled the trigger on the purchase.
The computer arrived quickly and as promised, but after a 10-15 minutes of use, the touchpad “click” would stick down and the computer would be remain constantly left-clicking. In other words, the computer was not useable.
I visited the Best Buy store in Reston, VA (store 297) and showed the problem to the Geek Squad. They said the computer could be sent for repair (approximately 3 weeks), or I could exchange it for a new one. Opting for the exchange, I took the computer to the customer service counter. I was then told that the computer was an online only item and I would have to call 1-888-Best-Buy to exchange it.
Issue #1 – I bought the computer from Best Buy and wanted to exchange the computer at Best Buy. As a customer, I simply do not care if your internal inventory systems list an item as online only. If visiting Best Buy to exchange a Best Buy item, I expect my very basic request to be honored.
But fair enough, I understand. I called the number, navigated a horribly designed IVR, then waited on hold for 30 minutes. Apparently, I was transferred to Tech Support in error. Tech Support said I'd have to be transferred again and wait on hold again. I said that waiting another 30 minutes was unacceptable and asked that I be transferred directly to a person who could help. At this point, the person in Tech Support hung up on me.
Issue #2 – Despite my being courteous and polite on the phone, the inconvenience of my request caused this person in tech support to commit an indefensible disservice to a paying customer. I can think of few things in this world that surpass the rudeness, gall, and unprofessionalism of hanging up on a customer. How little training are these people receiving that they would hang up on anybody, much less a customer?
I called 1-888-Best-Buy again, waiting on hold for 30 minutes a second time. This person was more helpful. A shipping label was promptly emailed to me and I sent back the computer. A few days later, I noticed that my credit card was refunded for the computer, but this was extremely odd given that I wanted an exchange for the exact same computer.
Issue #4 – The Best Buy return forms need to be vastly clearer. A customer needs to be able to indicate that the product is being exchanged, not returned. I placed a handwritten note on the form, but apparently nobody at the return center bothered to read the note.
I called 1-888-Best-Buy a third time. This time, I spoke with a very nice lady who was (frankly and unfortunately) clueless. She said that since the money was back on my credit card, I could simply buy the computer again. I explained to her approximately a dozen times that I wanted an exchange and that if I repurchased the computer again, I would not receive the sale price because the computer was no longer on sale (I believe that the price was then $699). In other words, the failure of Best Buy to correctly process the exchange would cost me an extra $300 if I was to repurchase the computer. The customer service agent could not resolve the problem and then transferred me to a new person.
Issue #5 – From my first phone conversation with a customer service agent, I was given an RA number. Subsequently, I was told by everybody with whom I spoke that they could not look up my order or exchange via the RA number. Why does Best Buy give an RA number if it is subsequently useless? This is a giant waste of your customers’ time.
I explained the situation a second time to the new customer service representative. He understood the issue and was very helpful in resolving the issue. After a few minutes of investigating, he came back on the line and said that the computer was no longer available, but that he would complete the exchange with a like product (HP Envy with 1TB HD and 8GB memory). This resolution was exceptionally fair and met my expectations (the new computer had a price of $999, after all).
When this new computer arrived, I realized that it was similar but had some substantial and material differences. The keyboard is not backlit, the screen has very poor resolution (I’ve spent hours trying to resolve this issue to no avail), the touchpad is difficult to use and unresponsive, the monitor does not open beyond 90 degrees (Okay, maybe 95 degrees…but this makes the computer impossible to use on a desk, or more importantly, on a lap. Seriously, why would HP design a computer like this?? You have to stoop down to see the monitor because it simply does not open wide enough), and the laptop body is horribly designed with all of the weight on the back, leaving the computer constantly unbalanced and the touchscreen 50% useless). As I discovered, these differences all boiled down to a very small detail: The original HP I purchased was a Sleekbook, while the new laptop is not. One small word, one big difference.
I then went back to the Best Buy store in Reston, VA and explained the situation. My request was to exchange the HP Envy that I now possessed for the same model that I originally purchased (the HP Envy Sleekbook). The lady at the customer service desk said that she could not perform the exchange. Her rationale was that the exchange could not be made if the new computer would cost more than the original computer that I purchased. I explained that I was now in possession of a $999 computer and was wanting to leave the store with a $699 computer. This would net Bet Buy $200. Regardless of that fact, however, my request to her was very basic: I purchased an HP Envy Sleekbook, the first exchange did not work, and I still expected to receive an HP Envy Sleekbook. She then went to find her supervisor.
Issue #6 – Why can Best Buy employees not make a decision? Can Best Buy please empower somebody? Waiting around at the counter while employees search for a supervisor is unacceptable in 2014. If you need an example, visiting an Apple store would be hugely beneficial.
The supervisor, James {Removed per Forum Guidelines}, then arrived. I explained the situation a second time. James verified that the computer I originally purchased was indeed available at a nearby store. But, he would have to charge me an extra $300 for the exchange. Thinking that this was preposterous, I asked him to explain. He said that he could not verify the price that I originally paid on January 1st. Conveniently, I had a smartphone in my pocket and offered to show him the receipt from my purchase.
As I did with the first employee, I explained again my very simple request to exchange the HP Envy Sleekbook that I originally purchased for a functional version of the same. He said that this was impossible because I was shipped an HP Envy Sleekbook as an exchange. I explained that this like-item exchange was the decision of Best Buy and that I had no control over what I was shipped by Best Buy when they were choosing an equivalent product. Nonetheless, all of those facts notwithstanding, I was now in possession of a $999 product and wanted to exchange it for a $699 product. THIS WOULD NET BEST BUY $200! James {Remvoed per Forum Guidelines} was unwilling to hear any of this, said I would either have to either keep the HP Envy Sleekbook or pay $300 extra to leave the store with the computer that I originally purchased for $399. These were the options, take it or leave it.
Here’s the bottom line: Best Buy won mightily. Best Buy got its way. I did not. I admit it, Best Buy is the victor. Congratulations.
I could continue to fight for an exchange, but in Best Buy’s victory, the archaic process and automaton employees have worn me down. I’ve now given up. I’ll keep this sub-par, hardly useable computer. I’ll also hate it. I’ll also scorn Best Buy when I log on every morning and every evening.
I’m not without options, though. As a matter of fact, I’ve now joined Amazon Prime. The Amazon service is amazing and I encourage every Best Buy customer to do the same. You order heavily discounted products, you have the help of many customer reviews, and the products arrive at your door the next day. I’ve already spoken to Amazon’s customer service team, and the experience was first class. Since my Best Buy experience, I’ve already ordered an iPad and Nikon D3200 for my wife’s Valentine’s Day present.
Best Buy could have had these sales. James {Removed per Forum Guidelines} and the Reston store won the battle, though. The price of losing the battle is that I have to keep a $999 laptop. The price of the victory for Best Buy, though, is that a lifetime of sales will now be channeled through Amazon Prime.
I expect Best Buy to do nothing after receiving this note. But, my ideal resolution: Please have the manager of your Reston store, along with James {Removed per Forum Guidelines}, write me a letter of apology. It would be wonderful, and go a long way towards resolving the situation, if both the manager and James {Removed per Forum Guidelines} would acknowledge that when given the opportunity to do the right thing, they instead chose to hide behind inflexible and inappropriate company policy. When given the opportunity to surprise and delight a customer, they instead chose to not lift a finger to make things right. When given the opportunity to win a loyal customer, they instead chose the easy path that resulted in alienating a customer.
All customers have a choice. My choice is now Amazon Prime.

Hello cathacker,
Buying a new computer should be fun and exciting and not fraught with problems after the fact. I deeply regret the numerous obstacles to receiving a successful exchange for your defective machine and for any resulting inconvenience.
The problems that you encountered are not helpful or endearing in the remotest measure. Having to cope with an unprofessional telephone representative is not the least of the unfortunate circumstances you describe, and for that above all I offer you my own personal apology. There is never a circumstance where behavior of that kind is appropriate and you shouldn't have had to cope with it.
I was gratified to read that your subsequent call to arrange an exchange through BestBuy.com was successful and netted a comparable computer for the same financial outlay. I was disheartened to hear that, while the offer met your expectations, the hardware did not. I know that your objective was to exchange the substituted device when you revisited the Reston store, but were you offered a refund during your conversation?
In any case, it's clear that the Reston store and BestBuy.com created a disappointing situation for you with this purchase. Certainly, this was not our goal. While I understand your decision to pursue a relationship with one of our competitors, it remains my hope that you will one day give Best Buy another chance to win you over.
Please know that i'm grateful for your eloquent remarks and for taking the time to compose and present them, both here and on our Facebook page.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy won't price match my ps4 destiny bundle after It went down 349.99

Hello how are you doing? I recently bought an item from you guys, my order number is {removed per forum guidelines}. Specifically I am referring to sku:6731019. Within a few days after I purchased the item and most certainly within the return/exchange period the price was reduced by $50.00. Today December 26th 2014 I called customer service regarding price matching this so that I could be given the $50.00 difference but instead I was told that due to that fact that the best buy website is showing that it is not available as per the price match policy I won't be able to get the priced matched. Please keep in mind I am not asking you guys to honor a competitor's price on an out of stock item, I am just asking that you guys honor your OWN price which changed less than a week after my purchase. Although your policy may be written in black and white, life isn't and I am asking that you guys to review my case in isolation and honor the price. I can't help but wonder if you guys purposely altered the page so that it won't even show a price and just show that it is no longer available. Actually what does that mean? Will it be available again in the near future or you no longer carry the item? And if it will become available again why wouldn't a simple out of stock label suffice until stock is replenished? I am in no way saying that I know anything about your Web design practices but I think my question is a fair one. Today I spent over an hour on the phone with customer service reps who told me that they can't do anything to resolve my issue as a customer and i also spoke with a supervisor named Kyle who insisted that that was the bottom line and he just can't help me and there was absolutely no one above him I could speak to regarding my case. Apparently he is the CEO. I am hoping however that this email will not go unanswered and I will get my issue resolved based on the simple fact that there is a record that I bought the item at one price from you guys and it went down fifty dollars less within the return period. The fact that I didn't call 10 seconds after you lowered the price and before people flocked to it causing it to sell out quickly shouldn't play a role in your decision. You guys need to make this right. You blocked the website from showing it right now but it is all over the Internet that it was 349.99 and if you Google destiny bundle best buy you see the 349.99 price in the preview of the result.

Hello noreik,
I was disappointed to read that we weren't able to honor the price match request you made. Please know that I apologize for having disappointed you.
In looking into your concern, I note that your request was made after the product's sale price had expired and the product was no longer available. Per the terms of our Price Match Guarantee, products eligible for price match must be currently in stock and the sale price in effect. Given these requirements were not met, we would not be able to offer you the price match. I regret that I do not have better news.
Thank you for writing to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Issue Tyler Tx Best Buy

I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
Below is what I sent.
"I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
Thanks for your help.

Dear Brawdon4,
Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

The answer why Best Buy and other places are having problems...

Blame LG Display. Looks like the Retina Display is having problems in production.
http://news.cnet.com/8301-13924_3-20008149-64.html?part=rss&tag=feed&subj=iPhoneAtlas
"The shortage of iPhone 4s as launch day approaches is due to limited supplies of the new Retina display, according to an industry analyst's report. CNET quotes Ashok Kumar, managing director and senior technology analyst at Rodman & Renshaw, as saying that a "production bottleneck" in the IPS LCD screen may continue to late summer. Meanwhile, customers continue to report emails from AT&T telling them that their iPhone 4 pre-orders have been canceled.
In the snowballing EPIC FAIL that is the iPhone 4 rollout, there has been a lot of blame to go around. Server issues were responsible for delay and confusion when the new iPhone first went on sale last Tuesday, and AT&T stopped taking orders early Wednesday due to overwhelming demand. As the rush continued, black iPhones were no longer available for launch day, with ship dates pushed back first to July 2nd and then to July 14th. White iPhones are reported to be delayed to later this summer or even to 2011. It's unclear how long third party retailers will have to wait for supplies, as neither RadioShack nor Best Buy is saying when they will have iPhone 4s in stock. An AT&T rep told a MMi user that Best Buy will not have any iPhones by launch day.
Kumar wrote in a letter to his clients that his "supply chain checks indicate that our earlier monthly shipment estimate of 4 million units have been reset by about half," blaming difficulty with the LCD manufacturing at LG Display, which makes the Retina display for Apple. By late summer, according to Kumar, LG will have upgraded their plants to new fifth-generation technology that will allow them to cut more screens from larger panels.
Apple will probably do fine if they can get supplies up in a few weeks: many if not most of the people who have placed pre-orders will want an iPhone 4 and onlyan iPhone 4. If shortages continue, though, expect increasing numbers of potential iPhone buyers to start looking at other high-end smartphones like the HTC EVO and the upcoming Droid X."
-ModMyi.com

Which is why, as I stated in a previous thread, that Apple should have had on-hand a minimum of 3 million units before even announcing the darn thing and the so-called "pre-order" window should have been open for a month. That would have given them time to move the existing units and be producing more. I love Apple, but what kind of amateur-hour-fisher-price-my-first-product-launch has a one week pre-order window before launch without having a clue as to how many units they would move on launch?

Re: How do I file a complaint to Best Buy?

I need help!!!!!!!!!!!!!!!!!!!!!1
How do I start?? Simple is best!
#geedsquad #bestbuy
Geeksquad Service Protection Plan #{removed per forum guidelines}
10/23/14 - Started process for broken device at the Best Buy in Garner, NC - After NOT RECEIVING the shipping box from #ups, another trip to Best Buy in Garner, NC.
11/5/14 - Shipped broken device as PER INSTRUCTIONS
From 11/9 to 11/15 my son called several time with NO RESOLTION. He actually needs his phone FOR WORK!!
11/16/14 Theresa {removed per forum guidelines} - customer service rep - nice lady, spent a lot of time trying to get me answers. I felt she really wanted to help.
After over 1.5 hours on the phone NO RESOLUTION! A promise to call back - NO CALL BACK!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/19/14 3:15 PM - Leon - customer service rep - HORRIBLE CUSTOMER SERVICE!
I ask Leon to get his manager on the phone (he said his name was Malcom). He would not get his manager to the phone and was a shining example of HORRIBLE CUSTOMER SERVICE!
11/19/14 3:36 PM - Cassandra - customer service rep - nice lady who quickly recognized she could not help and "bumped" me to another rep.
1/19/14 3:40 PM - Mira - HORRIBLE CUSTOMER SERVICE! Repeated every word I said trying to understand ENGLISH! I asked to be "bumped" up several times....finally she did.
11/19/14 3:45 PM - Ernie - Mira's so called manager (at least he understood ENGLISH). After 10 minutes of telling me I had the wrong information, Ernie informed that he couldn't help me and bumped me up.
11/19/14 3:59 PM - Bob - nice guy who took the time to read through the file, THEN informed me that there was no "active service" for this account. Bob then put me on hold and called Best Buy in Garner, NC. After talking to Best Buy in Garner, NC, Bob tells me that I will get a call back in 24 to 48 hours.
NO CALL BACK!!!!!!!!!! CALLED ENDED AT 4:51 PM ONE HOUR AND 45 MINUTES - NO RESULOTION!!! EMPTY PROMISES AGAIN
11/21/14 5:24 PM - Marchele - customer service rep. Marchele tells me that this is the responsibility of both #geeksquad and #bestbuy and then supposedly is going to transfer me to "someone higher", after waiting 10 minutes or so ....I was promptly hung up on!
11/21/14 5:46 PM Beverly - customer service rep. Beverly also is going to transfer me to "someone higher", after waiting several minutes ....I was promptly hung up on AGAIN!
11/21/14 6:08 PM Khonisa - customer service rep - This lady really put forth effort. She gave me a Case ID 148203353 and also got a supervisor on the phone (Mary). Mary (not knowing I was on the line) asked Khonisa why she had called her and who told her to call ext 200? Khonisa then, trying to help me, explained the issue to Mary........So I was eventually told by Mary that I need to direct this back to the Best Buy store in Garner, NC. Mary told me that "Sara" at Geeksquad Mobile was aware of all these problems.
11/21/14 7:00 PM (I think) Called Best Buy in Garner. Eddie answered and said that there was NO Sara. I explained my latest conversation with Mary. Eddie told me that Nichole (his manager) knows about this and she'll be in tomorrow at 11:00. Not believing anything at this point, I asked if I could talk to someone in "Mobile". Alex, Mobile Manager, got on the phone. Alex informed me that he DOES have a Sara, but she has NOTHING to do with this and tells me to call back tomorrow.
11/22/14 11:19 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole said she was aware of this situation and ask if she could return my call.
11/22/14 11:40 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole tells me that I need to call 866-205-4388 and that if I didn't get a resolution to call her back.
11/22/14 11:55 AM - "WAIT TIME IS 20 TO 30 MINUTES"
11/22/14 12:28 PM - Bani - customer service rep.
Bani tells me that he cannot see any service order in the system for this issue. He states that he "doesn't have backdoor access" and only the Service Center has back door access to see all the information needed. Bani then STATES "it looks like someone at the store (Best Buy in Garner, NC) CANCELED THE SERVICE ORDER. Bani tells me that someone from the Service Center will have to call me back and that the Service Center will have to make a NEW Service Order. He asked a couple of times if there was more than 1 phone on this Protection Plan......NO there is not! Bani tells me that I will get a call back in 24 to 48 hours.
EMPTY PROMISES AGAIN
11/22/14 12:43 PM - Nichole - Geeksquad Manager at Best Buy in Garner
I relay all the info from my last call to Nichole. She tells me that she is going to talk to her General Manager, Mike {removed per forum guidelines}, as soon as he get out of New Employee Orientation. Nichole seems genuinely concerned about this problem and asked that I give her time and she will call me back. Ended call at 12:57 PM.
11/22/14 4:00 PM (I think) Voicemail from Nichole stating that I need to call someone else. ***At least she called back!!
11/22/14 6:00 PM - The number I was asked to call routed me to CANADA! Julian (in CANADA) said he didn't know why I was calling him and transferred me to someone else - Jennifer.
11/22/14 ?? PM - Jennifer said that she COULD NOT RESOLVE this issue and gave me yet another Case ID {removed per forum guidelines} with a PROMISE TO CALL BACK IN 24 TO 48 HOURS. NO CALL BACK!!!!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/26/14 10:50 AM - Ann - customer service rep. After reviewing this file, Ann could find NO SERVICE REQUEST. She recommend that I go to BestBuy.com and use the "contact us" to let them know about the issues. She then told me to expect a call back in 1 to 2 business days. Ann also gave me yet another Case ID {removed per forum guidelines}.
11/26/14 12:44 PM – Nichole, Geeksquad Manager at Best Buy in Garner, NC Nichole said that the order needs to be “recreated”. This CANNOT be accomplished because they already have the phone which Nichole agreed. Nichole is to once again call someone in the corporate team……. Called ended at 12:57 PM

Bill,
NO PHONE, NO SOLUTION AS OF TODAY 12/9/14
You can add this to the previous post. All the information should flow time wise. I'm pretty sure I'll not hear back from you, since everyone is too busy to take ownership of this problem. This started WAY before Black Friday and continues WAY after Black Friday. I responded to Derald......AT NO TIME HAS THIS ACCOUNT BEEN IN QUESTION. An address change at the bank was needed on the card. Even IF this account had not been paid in December IT WOULD NOT AFFECT THE OCTOBER REPAIR! How dare Best Buy use that tactic as yet another ploy!
11/26/14 – As of today after I posted to Facebook Brian {removed per forum guidelines}, Market Service Manager, is aware of this issue. Brian {removed per forum guidelines} is obviously someone with enough clout to resolve this issue (I believe he is a regional or district manager).
Email sent:
Sent: Wednesday, November 26, 2014 3:56 PM To: '[email protected]' Subject: Need help!!
11/28/14 ?? PM - I called Nichole at Best Buy in Garner, NC. Nichole was too busy to come to the phone. I was told she would try to call me back tonight or tomorrow.
11/29/14 1:09 PM - Nichole returned my call from Friday and left a message. She apologized for not getting back in touch with me yesterday (Friday). Nichole said she has yet to hear anything back from the escalation team.
12/1/14 2:43 PM – Nichole is at lunch. I asked to speak to Michael {removed per forum guidelines}, GM for the Best Buy in Garner, NC. Michael is not in today. – I left a message for Nichole to return my call.
From: Facebook (Best Buy) [mailto:[email protected]] Sent: Monday, December 1, 2014 2:14 PM To: Jacqueline {removed per forum guidelines} Subject: RE: Need help!!
Hello Jacqueline,
Thank you for contacting us. I am sorry to hear about the issues with having the phone serviced. I have a couple of questions for you before I proceed. Under whose name is this phone and the Geek Squad Protection Plan and is their monthly payment plan up–to-date?
Please reply at your earliest convenience. Thank you.
Derald, Social Media Specialist
ECC Social Connections & Innovation
Best Buy Co., Inc.
Reply Email:
From: Jacqueline {removed per forum guidelines} Sent: Monday, December 1, 2014 3:35 PM To: 'Facebook (Best Buy)' Subject: RE: Need help!!
This phone is in the name of: XXXXX
The phone number associated is: 919-XXX-XXXX (please refer to any of the Case ID numbers below)
There is NO MONTHLY payment for this plan.
****Derald asked that I “Please reply at your earliest convenience”. Wonder how inconvenient it is to resolve this issue for these folks!!
12/1/14 5:05 PM – Nichole called me back. Nichole has still NOT received any information to be able to resolve this issue. Nichole is THE ONLY PERSON at Best Buy or Geeksquad that has bothered to contact me or help me in any way. Her hands are obviously tied.
12/2/14 Michael {removed per forum guidelines} – I CALLED, yet again, to the Garner, NC Best Buy and asked for Nichole. After being on hold quite some time, Michael {removed per forum guidelines} come on the line and tells me that he has NO NEWS about this problem!! Nichole has obviously sent my call to him rather than answer me. Michael states that he WAS GOING TO CALL TODAY (this call was made late afternoon). Still no phone OR anyone with enough sense to be able to get through the system and figure this out.
12/2/14 4:45 PM – Nichole calls me and tells me that XXXX’s credit card needs to be updated in order to process this claim…….WHAT?????????? So, we run to the bank before they close (note the time) and get the credit card address information updated. We have recently moved and I have been telling whoever I talk to about that in case the REPLACEMENT phone had been sent to the wrong address. REMEMBER, the first empty box came to the NEW ADDRESS. Also, I gave the NEW ADDRESS to Michael {removed per forum guidelines} yesterday!!!
12/2/14 5:?? PM – I called Nichole to let her know that the credit card address had been updated today. She was looking for a way to email someone to let them know, because she had NO OTHER way to contact the escalation team, no phone number…..REALLY?
12/3/14 Response from an 11/26 post:
Bill-BBY
Senior Social Media Specialist
Posts: 3,983
Topics: 279
Kudos: 153
Blog Posts: 18
Solutions: 171
Registered: ‎10-10-2012
Re: How do I file a complaint to Best Buy?
‎12-03-2014 02:47 PM
Hello jlippard-
I absolutely apologize for the lateness of this response. We are extremely backlogged from the holiday and Black Friday and trying to catch up.
It certainly sounds like you are experiencing an extremely frustrating situation and I am truly sorry to hear about the issues going on with your phone. I saw that you had also reached out to us through our Facebook channel and my colleague Derald was able to respond to you. I believe that he is waiting on some information from you to proceed, so if you have not yet replied to him, I would encourage you to do so. Hopefully he can help you sort this all out and reach a resolution for you.
Thanks for connecting with us.
Sincerely,
Bill
Seems they are too busy (really, since October) to handle this and one hand doesn’t know what the other hand is doing. I had already responded to Derald and have received NO RESPONSE BACK.
12/5/14 – Afternoon – STILL NO PHONE HAS ARRIVED AND NO ONE HAS CALLED! I called Nichole, Geeksquad Manager, Garner, NC Best Buy. Note that Nichole is the MANAGER! Nichole has received notification that they are TRYING TO SOLVE THE ISSUE! I’m very angry at this point! Up until this call, I have been very respectful AND extremely patient! I said to Nichole “what do I need to do at this point, call the media? WRAL 5 On Your Side? This is BEYOND belief! THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! Nichole agreed that I have been respectful and patient and that SHE would also be very angry. Nichole said she would be angry as a Mother and as a customer.
12/8/14 - WELL BLESS MY SOUL! A package arrived today to the OLD ADDRESS! The box is EMPTY, NO PHONE! Nichole had previously told me that the “escalation team” was going to RE-CREATE” the service order. Nichole told me this WOULD NOT WORK BECAUSE THERE IS NO PHONE TO RETURN. They already have the phone! I call Nichole, Geeksquad Manager, Best Buy in Garner, NC. Nichole, with an big ‘ole attitude, tells me that because I said I needed to contact the media, she could no longer discuss this with me or help me. Nichole told me to call 1-888-Bestbuy.
12/8/14 4:04 PM – 888-BestBuy - Rebecca in sales department. Rebecca put me on hold for a bit trying to get a manager to help me. She was obviously concerned after pulling up this account and seeing just how bad the customer service has been. With Rebecca being in sales, I guess she gets it. Rebecca hands me off to Catherine. Catherine apologized for the way I’ve been treated and seems to be very concerned about this as well (some I’ve spoken with seem concerned, but NO ONE can ACT – the GM in Garner NEVER SEEMED CONCERNED). Catherine tells me that it would be a good idea to go to the UPS store and get them to track the phone sent on 11/5/14! Really…we have been told the phone was received! We have also been told the serial number did not match…….. Catherine tells me that it is NORMAL that the serial number doesn’t match if there has been prior repairs (which there has been). ANOTHER PROMISE TO CALL BACK IN 24 TO 48 HOURS. Another day……….. NO PHONE, NO RESOLUTION!
47 DAYS, 30 documented phone conversations (some not even documented), MANY EMPTY promises of a CALL BACK, Delayed or NO email responses and COUNTLESS hours (mine and theirs) NO RESOLUTION from anyone!!! Paying for a SmartPhone plan for going on 2 months with NO SMARTPHONE! The amount of time they have wasted taking my calls would equate to just giving me a new phone! My time would equate to 3 new phones. The amount spent on a phone plan service that can’t be used is ridiculous. This Geeksquad plan is and has been in good standing for the entire duration of this issue. The madness just doesn’t stop!
The amount of money WASTED on this one issue is unbelievable! Corporate Best Buy and Geeksquad are spending untold thousands of dollars with POOR MANAGEMENT such as this and passing on the expense to the consumer!!
If you're planning on shopping/purchasing at #bestbuy or using #geeksquad this holiday season, consider this post on customer service. Imagine how you would feel if a family member or friend had to deal with this type of service, especially for a gift!!!

Best Buy sold me two Lenovo notebooks without left speakers!

I camped out for 12 hours at the Best Buy in Brighton, MI and ended up purchasing two Lenovo g575-438343u notebooks for $180 each. One of the first things I noticed was that the black seal was broken and there was clear packaging tape over it. A sticker on the box said "This computer has been tested and set up by Geek Squad".
I booted the first notebook up and one of the first things I did was try to watch an HD YouTube video to test the video performance. The video played fine, but I noticed no sound coming out of the left side of the laptop. I spent a while in the Windows sound settings and the SmartAudio program found in the Control Panel. With no success getting left audio output from the internal speakers, I plugged in a pair of headphones and left and right sound worked correctly. I then booted up the second notebook and had the same problems. At this point, I was almost certain it was a hardware issue, but I booted a linux LiveCD just to make sure .. still no left audio output.
Convinced this was a hardware issue, I started disassembling the laptop. My suspicions were confirmed when I found there to be no left speaker at all! The location of where the left speaker should be is empty. The connection on the laptop has four pins - two for each speaker.
You can view the Lenovo G575 datasheet here:
http://shop.lenovo.com/us/ww/pdf/G575_Datasheet_US.pdf
The datasheet lists 2.0 Speakers (2* 1.5W)
I have taken photographs of one of the notebooks that I purchased from Best Buy, showing the missing left speaker.
http://imgur.com/a/IwnV3
I contacted Lenovo technical support about the issue Friday night, before disassembling the notebook. They said my options were to take it back to the Best Buy I purchased it from and ask for a replacement or repair or I could start the warranty depot process with them (Lenovo). I declined the warranty process at the time because I wanted to further investigate the cause of the problem.
I will call the Best Buy today and see what they say.
I will update this thread after I get some support from Best Buy or Lenovo.

I made the 45 minute drive back to the Best Buy with both notebooks. I was helped by a Geek Squad member, but unfortunately he was not able to do much. After messing around with settings for a few minutes, he was convinced there was only one speaker. At that point, he started trying to find specs for the notebook. I told him if he performed a quick google search for "Lenovo G575 datasheet" he would see where it says it has 2.0 Speakers (2* 1.5W). He said that he needed the specs for the specific model number, not the series. Unfortunately, the notebook isn't listed anywhere on Lenovo's website. He looked for about 15 minutes but could not find the specs for the g575-438343u. I was then offered two options.
1. I could return both notebooks for a full refund, no restocking fee. I told him I camped out and waited 12 hours to get a notebook at this price, so I would not be interested in a refund.
2. He said he could queue up the notebooks for service. He said they would first try to find the spec sheet for that specific model to determine whether it was supposed to have 1 or 2 speakers. I'm guessing at that point they would send it back to Lenovo. I asked for a rough ETA on that process and he said with the holidays, 3-4 weeks would not be uncommon. I told him if I wanted to go that route with a Lenovo warranty service, I could just do it myself.
So I left the store with my single-speaker notebooks and no resolution at this time. The geek squad agent took down my name, telephone number, and email address and told me if he found the specs he would send me an email.
He believes Lenovo was trying to cut costs to get the notebook down to that price point and a speaker made the chopping block. I would have to agree with his theory - I found another person online who had the same issue here:
http://www.helpowl.com/q/Lenovo/G575/Technical-Support/lenovo-g575-mono-sound/114738
I don't believe Best Buy is at fault here, it seems like Lenovo was trying to be as cheap as possible. I will have to contact Lenovo again and see what they say.

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy, please help me on this! very disappointed and frustrated!!

Here is my complaint:
1.I have been saving for weeks trying to buy this flat screen TV: the price has been $299.99
http://www.bestbuy.com/site/westinghouse-48-class-48-diag--led-1080p-hdtv-black/6233067.p?id=1219198...
Then finally this Tuesday I went there to buy, I checked the online price, it jumped to $329.99. I do have a mover coupon which is good for 10% off a single item. So I used, but I will have been really happy if I could have used it when the price is $299.99 instead. This mover coupon said any single item with some exclusions and I believe this Westinghouse 48" is not in the exclusion list.
After I bought Tuesday, I checked the price online today, man, it went back to $299.99. Your price mathcing policy said if the price lowered within the return period, we could get the difference back. Then I went back to the Best Buy at Fairlawn, Ohio (Montrose) location where I bought my TV. But they refuse to return the difference saying I used that coupon.
But key issue here is not using the coupon. That coupon DOES NOT SAY anything about not using on a sale item at all!!!!!
If I return the TV today and they give me back that coupon, I would have been able to buy this one again at $299.99 AND using that coupon again! So It is very UNFAIR they are doing that.
Very disappointed and frustrated. Please help me to get this issue straightened out!! I follow all the rules, but that store clerk did not seem to understand that coupon is good for on sale items too and that TV is not on the exclusion list so they should follow the price matching promise and issue me the credit!!!!!!

here is the detail of this mover coupon:
http://www.bestbuy.com/site/regularcatpcmcat322300050002/movers-coupon/pcmcat322300050002.c?id=pcmca...
It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
Offer valid in store only.
Excludes Unilateral Minimum Resale Price (UMRP) products, gift cards, services (both in-store and in-home), Marketplace & special order items. Not valid on Best Buy.com. Not valid in Puerto Rico. No dealers. No copies. No cash back. No cash value. Limit 1 coupon per transaction. Limit 1 coupon per customer. Coupon required at time of purchase.
Products in the following categories are excluded from this offer:
Projectors, DSLR cameras, Compact System Cameras, lenses & flashes; subscription software services, digital music services; music & eReader download cards; Unlocked phones; contract mobile phones; and mobile broadband devices. Select premium: TVs from LG, Samsung, Sharp and Sony; Blu-ray players from LG, Samsung and Sony; home audio products from Samsung and Sony; Select Sony camcorders, digital cameras, NEX cameras; & headphones, set top boxes; Canon XA & XF series camcorders and G1X, S110, G16 cameras; Nikon Coolpix A & P530 cameras; Wacom tablets & stylus; Apple branded accessories for iPhone, iPad, audio and computing.
Products from the following brands are excluded from this offer: Bose®, Beats by Dr. Dre, Polk Audio, Denon, Boston Acoustics, Breville, Dyson, Go Pro, Leap, Philips; Electrolux. These brands and products available through Magnolia are excluded: Arcam, Bowers & Wilkins, JVC, Kaleidescope, Martin Logan, McIntosh, Oppo, Peachtree, Pioneer Elite, Rotel, Savant, Sennheiser, Sharp, Sonance, Sonus Faber, Universal Remote Control™ and special order merchandise. These brands and products available through Pacific Sales Kitchen & Bath are excluded: Bosch, Bertazzoni, Dacor, DCS, Fisher & Paykel, Jenn-Air, Lynx, Monogram, Sub-Zero, Thermador, U-line, Vent-A-hood, Viking, Wolf.

1TB WD Caviar Black $60 at Best Buy

Similar Messages

Maybe you are looking for