2 weeks after activation date and still waiting fo...

Hi,
My activation date was supposed to be the 20th of January and what a surprise I am still waiting for the magic broadband light to come on. Calling the 0800 800 151 gets you know where. I have phoned 5 times only to be told that it will be activated tomorrow. Last night I called and the lady I spoke to was going to perform a line check and assured she would call me back.  Of course she didn't so I called again. Don't worry was the answer, it will be working in the morning, all you need to do is reset the hub. Guess what? It's still not working. Not only that BT have now sent me a bill! For what? 5 wasted phone calls and a service that I haven't even got.
If anyone knows how this problem can be resolved please help. Otherwise I will be cancelling my contract. I will certainly be cancelling my direct debit.
Solved!
Go to Solution.

It looks like the order did close so this is being treated as a fault - there's a fault already logged there but I'll do a few more checks and reply to your email shortly.
As others have said you're entitled to a rebate for the period of time your broadband's been down so we can take care of it once the broadband's up and running.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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