20 year customer...jilted!! $1200..so valuable

Have been a Verizon (Alltel customer) for 20 years. I have two young boys, data, internet usage was supposed to be blocked when I set it up almost a year ago. Hello November and $1200 bill. All of the sudden they figured out they could get downloads and pictures on their phone and Internet! Blocked I thought!...Not! This is the childs fault....verizon says. I've informed my 10 yr old that he is responsible for the bill....I guess he better get a job! Ha!
I am such a valuable customer, never late on my bill etc....so valuable that Verizon cannot take care of these charges that were made because of their mistake!!!
I don't feel very valuable!

brokebyverzn wrote:
My most recent bill is over $900!! Some of those charges, like yours are from services that have been blocked..More than once!! Over the past year I have called Verizon atleast once a month for issues with our bill!!! This is ridiculous...We have had our family share plan with verizon for 6 years and each year they get worse..The customer service is terrible, reps are rude or untrained, they are not helpful, phones are not worth what it cost verizon to ship them, more dropped calls, horrible reception...and the list goes on and on...With all that said, the thing that really gets me is how we are charged to discontinue service $100 or more *(generally), yet everytime I turn around Verizon is changing the terms of the very contract we are bound to. Are they not bound by these terms as well, it is a contract we entered into with them?? Right? The fine print means nothing to someone who isn't "computer"/"network" savey...In other words a MB, GB, KB may be understood by some and not mean didley to others! They may as well write it in chinese! We are done with this company, paying the fees to disconnect will be worth it in the end!
What terms in your contract has Verizon changed? You are quite right that they are bound to offer you the plan you signed up for until the end of your contract, and I have never heard of Verizon violating this, so I am curious to know what exactly happened in your case.
As to terms like MB, GB, and KB being basically in "chinese," you are currently on the internet, so you've gotten that far. This means that you can use a search engine like Google to find answers to questions you may have about what these terms mean. The language in Verizon's contract is not made-up jargon, they use terms that are commonly accepted (like "minute," "text," and "KB/MB/GB") to describe the services they provide, and I have yet to see a case where Verizon used those words in a way that wasn't in line with their common meaning. If you still can't find the definition of a term, feel free to post a question on these forums, I'm sure someone will be able to help you out.

Similar Messages

12+-year customer overcharged due to Verizon error and can't get assistance

I've been a Verizon customer for more than 12 years and have spent close to $10,000 with the company over this time. However, when a Verizon error resulted in me receiving $300 in overage charges, they did little to help, crediting me about $50 after hours upon hours of attempts to contact and resolve. I am strongly considering moving to a different provider. I attempted to upgrade my account online to more minutes once I switched jobs and needed to use my phone for business more frequently. However this change in plan did not hit my account until many weeks later resulting in the overage charges. Verizon still owes me $250 but I can't get suitable help despite many efforts. My husband and I are out of contract now so we will be discontinuing our business with Verizon unless they resolve this matter very soon. I'm disappointed that I could be a loyal customer for so many years and get zero action on this.
Kate

I too am having the same issue with verizon . . .I can't get anywhere . . .back in Sep 2011 we got talked into upgrading our 3G Jetpack to a 4G . . .all of a sudden I had about $1,500 worth of overage charges . . .we tried upgrading our data plan also but continued to go over . . .I use my Jetpack only in Fl and I use it for business . . .I never went over on my 3G and I wasn't doing anything different or more with the 4G . . .I've been on the phone countless times trying to straighten this out . . .I don't want to pay the overages . . .I feel verizon ripped me off and rather then make me whole they are willing to lose me as a customer . . .I also have been with them since at least 2000 . . .I've never gone over data usage . . .and I've never complained about a bill . . .they did credit me some of the money . . .about $900 . . .but are refusing to credit the rest . . .said they did a test on the hub and it was accurate . . .I put my 3G back online and took the 4G off this past Sep 2012 . . .I had no overage charges and used it exactly as I have every year . . .I too will be leaving them as soon as all my contracts are up . . .I pay over $400 to verizon a month . . .doesn't seem logical to me that they are willing to lose a $4,800 per year customer . . .of long standing over a one time data overage and $500 but that's what they are doing . . .I don't want to be ripped off by anyone . . .it's the principal of the thing . . .we are not talking a tangible item . . .it was data usage from a faulty hub . . .very dissatisfied customer

5 year Customer thinking of switching to AT&T

I have been a very loyal customer of Verizon Wireless for 5 years now and have loved the customer service and all the equipment we have purchased over the years until now!
The first week of November 2010, I went in to my normal Verizon Store and upgraded 3 phones (all of which were regular phones upgraded to cellphones.) and also purchased a wireless remote connection card that all my devices including my home computer, could "supposively" work off of. WRONG. We have not been able to work the wireless internet card ever since we got it in NOVEMBER 2010.
Also, our bill is ASTRONOMICALLY HIGH! We have NEVER had a Bill over $350.00 and that is including 4 Cell Phones and a Netbook! I got a bill in January 2011 for $950.00. Then in Febrauary I got a bill for $505.00 making our total bill $1,505.00. WHY????? The first week in December 2010 I signed and NEW plan at my Verizon Store to pay only $99.00 per month for phone service with 700 minutes and NOW i found out that we are still having to pay for 1,400 minute plan.
We were also suppose to receive 3 Rebate cards (2) for $100 (for upgrading to Droid2) and one for $50.00 for the regular cellphone upgrade. We received (2) Cards 1 for $100 and 1 for $50 and the Rebate Center held the other $100 rebate card which we finally received a couple of weeks ago.
I am a very disappointed customer and have spent MANY hard earn money with your company. I hate to even think of switching to another company but this loyal customer NOW can't even get anyone to help her to get the equipment working half the time. We still can not use the wireless internet card yet we are paying $60.00 per month the service.
If we could just have some type of customer assitance with this ASTRONOMICAL bill that we had not anticipated having due to signing a new plan, we would consider remaining Verizon Wireless customers.
Regards,
Sondrea
{edited for privacy}

Since this is not a customer service forum, but a peer to peer forum, you would do better getting a response from Verizon if you either called *611 from your cell or 800-922-0204 from your landline phone. You could also email them from THIS page.
Hope you get it worked out.

Frustrating Verizon contract situation for a 10+ year customer

Recently my son and I went into our local verizon store to buy him a smartphone. He is 21 but still has not had one while we all have one. He works at a place where he has to travel alot but still needs to have quick access to information on the internet.
Unfortunately once we got there they told us that we were not elegible for an upgrade.
We used his "upgrade" to buy a crummy dumbphone when we were on vacation and his even older phone refused to turn on. Ironically he liked the "upgraded" phone even less than the one he had prior. Without thinking we locked him into a new contract when we really ought to have used the opportunity to buy the smartphone with a 2 year contract. I was flustered at the time and had to make a decision so we would not all get lost and have no communication.
Recently my daughter's line was eligible for an upgrade, but she switched over to her father's plan at his request when her contract ended.
Had I known the difficulty I would have had dealing with the in-store representitive, I would have used her upgrade to buy my son the smartphone and cancel the line afterwards (unfortunately I did it beforehand).
Is there any way for one of the managers at verizon to redo our contract with them so that we can upgrade my son's dumbphone to a smartphone at a reasonable (2 year contract) price? I can't personally understand why they would not do this because we would likely upgrade our data plan with verizon so they would be making more money as well.
I have been a customer with verizon since before cellphones were even vogue (10+ years). I have been generally happy with verizon but experiences like this really make me furious. Certainly from our perspective we never received any upgrade. The person we talked to in the store said that he didn't have the authority to help us but maybe someone else could. We have no problem shelling out 200 for the upgrade + phone cost, only other option for him is to just wait out the next year and get a contract + upgrade + smartphone with another cellphone company, which is a shame because otherwise we do like verizon.
Doesn't verizon appreciate the business of long-term customers anymore?
- A frustrated seattle doctor, mom, and long-term verizon customer.

seattledoc wrote:
Tikibar,
While I appreciate your help, this is essentially what the store representitive told me.
In our eyes we don't consider it to be "subsidized" at all. We have been loyal paying verizon customers for over a decade now and would like to remain such. I didn't even realize we were using our "upgrade" when we bought him the cheap crummy phone.
Our friends have been in similar situations with their providers and were able to get help from customer service managers after explaining their situation. It would be nice to see the same provided for long term customers. The full retail cost of the phone is $700, which we can't pay. The only option available for us currently is to buy nothing for the next year, wait for the contract to expire, and switch to another carrier.
I have no interest in paying $10 a month plus taxes and fees to fufill the beauracratic whims of verizon representitives, when they have the power to offer us the upgrade we never really received. Again, if verizon did this, they would make more money anyways because we'd be paying for a bigger data plan.
In this sales situation you did receive a subsidized device, whether you consider it one or not. Even basic phones are offered to customers at a lower price with a two-year contract than the full retail price.
This sense of entitlement is beyond comprehension. You signed a new two-year contract that you have to fulfill before Verizon Wireless will extend another offer of a subsidized device.

Verizon over a 10+ year customer

i'v been looking for a smart phone for a while now. in the last week i have been in Best buy, radio shack, walmart and the local verizon store. most of the time has been in the versizon store where yesterday the verizon rep told me that the phones i was looking at required the $30 data plan. I thought that was pretty steep but at least it was unlimited.
I am A City cop, i was looking for a phone that i could use in the squad to look up statute numbers on the road side, and make heavy use of the GPS and google maps to respond to calls for service. i was torn between two smart phones and decided to sleep on which one to buy. I asked SPACIFICLY-- the data plan is unlimited ?"yes" the Google maps and nav are also unlimited and included in the $30 fee? "yes" . ok, i'll pick out a phone tomarrow!
now today i go to make my purcuse online and find that the data plan is only for 2GB/month!!! i call CS, yes, we changed that at midnight...there no way to get the price you were quoted yesterday. i ask for the superviser. she says that they should have told me about the upcomeing change "they all knew about it" , nothing we can do to help you. you'll have to talk to the store that quoted you the price. me" so the store can get me the price they quoted?" her "no."...
i went back to the store. they said that they were under contract from verizon NOT to talk about the change!
I have been with verizon since before it was verizon(more then 10 years). i have spent more then $10K with this company. i have refered many friends and family to this company.
today they have refused to provide me with the service that they quoated me yesterday. they have lied to me either on the phone or to my face, and no one in CS will lift a finger to offer assistance. I could walk into any other store in the country as a proven loyal customer and get the price and product that the company rep had offered me the day before. or at LEAST been told yesterday that the price was going to go up significantly.
instead Verizon chose to stab its long time customer in the back.
Verizon has today has lost thousends in potental income, as i am now looking for a new carrier, and my family and friends will come with me.
[Subject line edited to comply with Terms of Service]

mdram4x4 wrote:
its been all over the internet for months that they were doing, the date has been known for several weeks
vzw employees where not officially told until it happened, therefore they cant officially tell you anything
besides... if he's a cop, get the dept to pay for your "work related" phone. Im sure they'll do it

So Long Creative (10 Year Custom

I have bought your products since I was old enough to work a job.
I have personally recommended your products to EVERYONE.
(This includes 3 years at Best Buy's tech bench and at Circuit City.)
I'm sorry now that I have to dump you by email, I prefer breaking up in person but I just don't think anyone there gives a crap anymore.
kbye!
tom

I would like to say the same.
I've been working at help desks, computer stores, OEM companies. Guess what, I'll won't recommend your products anymore and I certainly won't buy them for myself.

Verizon Wireless Real Rude Been Customer At least 8 Years Get This !!!

Hello Everyone,
I have been a customer for many years and I upgraded many phones and billed them to my account and paid my account!! I have the Everything Plan with 4 lines for at least 8 years! I have upgraded many phones and also billed stuff to my account and always paid! Well my sister made a payment in July this year and it was returned to fraud charges on her bank account! All well and fine Now in September I get a check back saying my account is restricted to cash only payments. I call they hook me up to financial services THE MOST RUDE PEOPLE!! They would not even listen to me and said I had 2 returned checks the July one ans August 8th 2014. All they kept asking me how would you like to make your payment and I try to explain 2 checks did not bounce and all they did was repeat HOW WOULD YOU LIKE TO MAKE YOU PAYMENT!! I got No help 77 years old and treated like a low life scum!! Customer service would not help they always connect me to financial services. I made this months payment mind you it was due 11/26/2014 for $261.85 that's my bill for 4 lines 3 with smart phones and one basic! I paid $200 last week and the guy says you have a outstanding balance of $61.85 I am sorry i said hey idiot I am paying a week and a half ahead of time the money is not DUE!!!! Well when do you plan on paying it. This is total **!! Well my sister came gave me reciept It shows she paid $300 CASH on 08/08/2014 so how did a check be returned on 08/11/2014 when it was paid cash!! They do not listen nor help I am 77 don't care about my score but I am ready to take my payment and go to AT&T and get the family line of 4 and SAVE SOME GOOD MONIES!! Now Verizon has what 4 smart phones with 10GB for $160 here I am Paying $262 a month with 3GB!!!!
Well I am sending in a letter with the receipt that CASH was paid and not a dam person would listen to me at all!! Finally I got to vent here and with the letter and I am using planet feedback to write the corporate Headquarters as well and making it public. 8 year customer and 77 years old and treated like I paid my bill half the time and wouldn't listen I have a CASH RECEIPT they just say "HOW WOULD YOU LIKE TO MAKE YOUR PAYMENT TODAY" repeatedly!!! No help what so ever!!! Now they owe my account $300 and the $25 fee if they don't rectify this situation I will be going to AT&T I don't have many years left and could care less about my F.I.C.O score VERIZON!! Like I asked you have any proof trumping my receipt don't call me AT ALL send it U.S. MAIL with proof in black and white. And just screw with my score or send me early termination bill without proof and I will fight this all the way with small claims and nail you if reported on credit reports for trebbile damages (miss spell) Sorry everyone needed to vent these people care less at all no respect for a 77 year old that been a faithful customer for many years!! This is the worst I have been treated by ANY company of course I pay my bills so I have no other problems with companies.. Have a great thanksgiving everyone I am sorry needed to vent. Now wait for a response if not planet feedback. If anyone has problems with any company look them up and complain publicly and they actually look into problems and fix the situation as your dealing with the CEO office.. Made out in past on credit cards long time ago.. Thank You All Happy Holidays!!! whatever they blank out they don't want you to hear... SO WHAT DO YOU ALL THINK THIS RUDE OR WHAT??

Forgot to say I have to call for the next 6 moths to make payments and can't order nothing for my lines after 8 years. I'm sorry I am so insulted after being loyal for years. I just needed to vent folks but that's just not right! They could of said fax receipt and fixed this period!

Customer fiscal year in scheduling agreement

hi SD experts,
i meet a problem as below,
Cumulative issued quantity in SA can not cumulate the previous year's quantity, i have checked the delivery schedule header data and find that Customer fiscal year and customer previouse year (Customer fiscal year which is not yet closed) are the same,
how can i change the customer previous year?
thanks in advance,
happygj

UP!!!! Please help.

Horrible customer service, how do you stay in business?

Your internet sales team fraudulently induced me into signing contracts worth $1200 for new smartphones by promising me free data for which I was apparently not eligible. This is completely documented in a chat transcript and I believe this was purposeful. After walking me through the upgrade process, the internet sales person told me I had to 'combine' orders into the one share plan by calling customer service. Not one of the five people I talked to after that had any idea what he was talking about in regards to 'combining' my orders. Not one. I think he fraudulently induced me into contracts worth $1200 and then passed me off to someone else who would deliver the bad news in the hopes they could convince me to accept a lesser deal. This is called bait and switch.
This is my story:
As a 10-year customer of Verizon, I was looking to upgrade my phones and account into the new Edge program. Our two lines always use less than 2Gs of data per month. I priced AT&T's NEXT plan and received an emailed confirmation from them that the monthly payments for the LG G3 and the Samsung Galaxy 5 PLUS unlimited minutes and texting with 2Gs of data would be $134.45 plus tax. I approached the online sales staff with this information and asked what Verizon could do for me. "Dencil" initially stated the same plan would cost me $169 and some change at Verizon.
"Dencil" told me via chat that to meet AT&T's price, I could upgrade to Edge, sign up for the 250MB plan and receive 1 free Gig of data per new smartphone purchased for 24 months. It will give me the price to basically match AT&Ts offer and my necessary 2Gs of data.
"Dencil" walked me through upgrading my phones. The website will only allow you to upgrade one phone to Edge at a time and you have to checkout each time (I expect this is related to the financing contract required per phone). "Dencil" told me that I would have to call customer service to get the lines 'combined' again into the share plan. He said customer service would make sure I received my 2 gigs of free data as he had no direct access to my account. This is all documented in the chat transcript.
When I finally reached customer service, I spent two hours, was transferred four times and spoke to five people. No one had any idea why the lines needed "combined." The first customer service rep transferred me to sales without telling me. Sales informed me they did not know anything about the free 2G promotion at all (I found this particularly surprising since there is a banner advertising it on your website, but I digress) and they could not help me. I was then transferred back to customer service.
When the customer service rep picked up, I explained my issues and asked to be escalated. He didn't do that, put me on hold for about 20 minutes and even though I explained that sales already told me they could not help me, he never came back and then went ahead and transferred me back to sales without warning. I have no idea what he was doing for 20 minutes.
The sale person I talked to this time also had no idea about the free 2G promotion and suggested I get back in touch with my original sales person, "Dencil". I had already explained it was an internet chat. I asked him how he would suggest I find "Dencil". The sales rep got very rude with me explaining that this was not his job and his job was... I cut him off and asked him to transfer me to someone who could help. Back to customer service I went. At this point, I was then disconnected. The disconnection was likely my fault as in my frustration I began punching as many numbers as possible just to get to a person.
After calling back, I spoke with a very nice lady who did escalate me as requested. The customer service supervisor informed me that my new account did not need to be 'combined' and she didn't understand what "Dencil" meant. She also told me the free 1 G per smart phone did not apply to the 250 MB plan. I explained that I was promised this and there is record proof. The customer service supervisor basically told me I was out of luck. She offered to upgrade me to the 1 G and then provide me a credit for another Gig for 1 year. That wasn't a comparable offer by half.
When I explained the deal I was offered by AT&T, she stopped just short of calling me a liar. The difference in plans is almost $30 (as quoted in the chat by "Dencil"). She told me Verizon would never allow their chief competitor to be that much cheaper and that she "keeps up on these things." I offered to send her my AT&T documentation confirming it and she declined. I then went over each charge explaining the differences. She thought she was going to show me how the costs were actually the same between the plans, but she never completed that action. I expect it was because she realized that's not true.
Throughout my conversation with the supervisor, I asked that my phone orders be cancelled and that my account be returned to its original status. She finally told me she complied and my order was cancelled. Lo and behold, about 18 hours later, one of the phones SHIPPED. I contacted customer service and they told that "oops, one of the phones slipped through, no worries, I could just refuse delivery." Okay, fine, but then an hour later, the SECOND phone SHIPPED. That one must have 'slipped' through also.

Sprint Unveils First Attempt at Lower Pricing Under New CEO | DSLReports, ISP Information
Also refuse everything and get proof from FedEx that it was returned or refused. take a photo of each package to be able to track back.
Good Luck

Report with Top 5 Customers per year for last 5 years (total 25 records)

Hello
Can anyone help?
How to display top 5 customers per year for last 5 years in a report
E.g.
Year Customer name Revenue
2009 A1 5000
A2 4000
A3 3000
A4 2000
A5 1500
2008 B1 3000
B2 1200
B3 800
Regards,
SMA

Hi
see this...
http://oraclebi.soundvoid.net/2008/09/using-the-top-n-filter/
And close your all threads if they answered...

I am being forced to another provider after being with verizon for over 30 years!

On Friday,12/12/2014, my iPhone 5 was stole/lost. I immediately called Verizon to report and stop service. During this call I was told that I was eligible for an upgrade, so I though, might as well get the new iPhone 6+. I placed the order and had it billed to my account as I always have in the past, no problem!! HUGE PROBLEM!!!!! The Verizon rep tells me the phone will be delivered on Monday. She never told me I could go to my local store and pick it up under same terms just placed the order herself even though I made it clear that being without a phone even for just the weekend was not good because it was my only phone and hubby is cardiac terminal and that phone is the only way I can access icloud and gather my contact numbers. Monday morning, 12/15/2014) 7:30 my time I check online to see when to expect delivery that day, only to learn that the phone has not even been shipped yet!! I call *611 and reach yet another Verizon rep somewhere in California,, the other one was in Murfreesboro, TN. He tells me no problem, I can just cancel the order right now, before it ships and I will call your local area stores and call you back by 9:30am to let you know where to go pick one up yourself. Sounded ok to me so I agreed that he would cancel order and I would go pick up at retail unit he had called me with that had the phone I was wanting. 12:15pm No call from the guy to tell me which store to go to so again I am calling Verizon at 1:15pm. This young man puts me on hold while he calls the stores and then tells me the Wichita Ks store on Rock RD has 6 of the phones and they are aware of the situation and have a phone waiting for you. Great I get into my truck and drive over 50 miles to pick up the phone just to be told that the order was never cancelled and the phone shipped at 9:30am that morning and until they got the phone back from FedEx or me one my credit was tied up and I would have to pay full retail price if I wanted a phone that day. I immediately called some idiot named Rob that repeatedly interrupted me and was pretty munch put on hold for 41 minutes waiting for a stupidvisor to answer my questions. The same guy repeatedly keeps picking back up giving me every excuse in the world why the stupidvisor has not taken my call yet and then tells me he cannot leave me on hold any longer as their calls are not allowed to last that long but he will call me back in 2 minutes he does NOT! Finally after 41 minutes the store manager brings her fat *** out of the back and instead of asking " How can I help you?" politely, she demands "What is your problem?" She rudely interrupts me several times while I was trying to tell her the problem and my husband starts getting upset so I try to calm him down and she interrupts with what do you want me to do. I said fix this problem and get me a phone! She takes my phone number and information and tells me, can cancel the order. I told her not to do that unless you can get me a phone today without me having to pay, I want it billed to my account. She says I will go look into this I responded with fine I am going outside for a few minutes. She acknowledges me telling her I was going outside. After standing outside 15 minutes and she never reappears I call customer service back. I ended that conversation 55 minutes later and still no store manager. I later learned she had left the building 20 minutes before I ended my call with customer service without ever trying to come back out to us! The rep on the phone tells me someone reset my upgrade date to the 15th, like they did me a favor by cheating me out of an earlier upgrade date, it was on 11/30! But the order was shipped and I could expect delivery on Monday 12/17/2014, TODAY! I get home from my office today and no phone, I check FedEx and learn that Verizon had cancelled delivery and rerouted my phone to factory with them expected to get it back on 12/22/2014. I call customer service and I am told that the store manager cancelled the order and claimed I requested it! So now they cannot do anything but wait until they get the phone back. Mean while I have no phone and all my family and business contacts are trapped in the icloud that I cannot access without an iPhone and I have no way to call my family during the holidays or remain in touch with my carriers during the busiest season of the year for us! This is how you take care of a 30+ year customer? Someone please give me one good reason not to find another carrier and make sure all 9 of my children, their spouses and over half of my 23 grandchildren leave Verizon as well!

The problem is twenty three people leaving or twenty three thousand leaving has zero impact on a carrier with over 100 million customers. And they have the lowest churn rate. So if 10,000 or 20,000 or more churn out it means little to the carrier.
If you have a real lawyer he/she will advise you that you have no case. The device was not lost or stolen by the carrier, you were not eligible for a new device, and like any business who employs large numbers of poorly trained personnel who make low wages what was told to you is not in writing. So a verbal exchange does not hold up.
In fact in Verizon's customer agreement it has such a disclaimer against any verbal exchanges so if you have that agreement in writing, go get them.
The posting on public forums and places like Face Book, Linkin, Google+ or a personal web site can open you up to a lawsuit for Dilution of Trade Name, and other offences. However if you have proof then go for it.
Unfortunately that is how big business works today. A pity

Verizon Customer Service - Impersonal, scripted, unhelpful.

This email correspondence began because this is the 2nd time in 4 years that my service as degraded at my house for some unknown reason and in both cases, Verizon has been unwilling to do anything to help resolve that situation. I had good coverage in both of these locations initially but then something happened on Verizon's end that degraded the service. This is my attempt at getting some kind of resolution.
I'm not sure of this but in my current location, 4g service seems to be just fine but I have a 3g phone and have no need to upgrade to 4g and I don't want to be forced to have to upgrade two handsets just because the 3g service is degraded. Could this be on purpose? According to Verizon 3g and 4g should be the same.
By the way, my repeated request for escalation to upper management was ignored.
In any case, I'm posting this so others can see that VZW is a mail order phone company that has no personal interest in customer communication. Customer service is entirely script driven as you will see by the over use of "I'm delighted to help you" "I'm deeply sorry for...". This is not at all sincere as VZW was delighted to close the call without a resolution and happy for me to take a survey because they are "always looking to provide a better experience for our customers".
Perhaps other carriers are just as bad, but after 4 years of being treated like the lucky person who gets to use VZW, I'm going to find out first hand by moving to another carrier in July when my contract expires.
I'm sure some will see this as simply an unreasonable customer demand being handled by skilled customer service reps... until you call with a legitimate complaint. Then you will understand.
My original message Sent: Sun Feb 12 03:41:19 MST 2012:
Message Body: Please forward this email to someone in upper management. I have been a customer for 4yrs and have been paying nearly $200/mo for phone coverage and have HAD to upgrade my phones several times in order to try to get better service. Since 2010 I have had very poor phone performance and had to buy a network extender (non 3g) in August of 2010 just to receive phone calls in an area that was supposed to have good coverage. I found out only 2months later a 3g version of the network extender had been released. I was told there was NO 3g network extender when I purchased the one I did. I can't imagine no one at Verizon knew this. Last year, I have moved to another location and finally freed myself of the Network Extender until about 4 months ago when the service began to degrade. I was told by CSR I 'should' have good connectivity. The service has become so poor now that I often see missed calls, and voice mails when the phone never rang. I drug out the old network extender just to be able to receive calls again and I found I can no longer receive MMS texts. After calling CS I found it's because it is not 3g and was advised to upgrade to a 4G phone. My wifes' contract ends in July 2012 and mine has already expired.
I'm growing weary of this dance with Upgrade-degraded service service loop. My phones are 3G. I am happy with the performance when I can get coverage. I work from home and use my phone often from home. PLEASE, don't make me pay for another network extender. Send me a 3G network extender so I can use my phones. I have been a faithful customer for 4 years and all 3 of my kids are also customers. We want to stay with VZW but am forced to look for alternate Solutions. I have friends that come over to my house and show me their AT&T 3g Iphones with full coverage. It's very tempting to switch.
PLEASE RESPOND BY EMAIL because of lack of coverage.
VZW Response On 02/14/12 12:28 - 2 days later:
(Things to notice: Non-personal, scripted response that completely ignores the clear message that I no longer am willing to upgrade.)
Good afternoon David,
My name is Ariel and I am sorry to hear about the issues you have been experiencing with your service. I will be more than happy to assist you with forwarded your email to management today. I have forwarded your email to management. I also recommend contacting our Technical Support team at 800-922-0204 so we can do troubleshooting in your area
and to make sure the Network Extender will fix this issue. We may be able to fix the service in the area if it worked before.
I am delighted to inform you that your line ending in -xxxx is eligible to receive promotional pricing on a new wireless device. When participating in our Equipment Upgrade Program, the discounted price is contingent upon you accepting a two year Customer Agreement. To view your promotional pricing and to process your order, please sign
in to "My Verizon" on www.verizonwireless.com using your Account Owner Number and password. Next, click on the "Upgrade" icon located under "Device" in the "I Want To" section at the bottom of your home page and follow the instructions provided.
You also have the following options to process your order:
1. Complete the upgrade process by visiting a local Verizon Wireless store. To obtain a list of stores in your area, please click on the following link, which will direct you to the "Store Locator" page of our website:
www.verizonwireless.com/storelocator
2. Call Customer Service at 800-922-0204 or by dialing *611 (Send) airtime free from your wireless device. Regular delivery time is three to five days.
3. Call me directly at xxx-xxx-xxxx ext xxxx and I can get your new phones sent out with overnight shipping for free!
Based on your equipment history, I recommend that you upgrade this line to the Motorola DROID 3 for $149.99 (after $50 New Every Two). The retail price of this phone is $459.99, however; due to your loyalty and additional discounts, you will save $260 on this device! The NE2 and Annual Upgrade programs have been retired since the
beginning of 2011. You will not be eligible for these programs after you upgrade.
I also wanted to let you know that I performed a quick analysis of your account and I found you have the best calling plan and features for your wireless needs.
If you would like to perform an analysis of your account, you may go to www.verizonwireless.com and log into the "My Verizon" account attached to the account owner. After you have successfully logged in, you may select "More Actions" link under the "I Want To..." section of the homepage. The "Run Account Analysis" option will be under "Plan."
David, I appreciate you allowing me to assist you with forwarding your email. Again, I recommend also contacting Technical Support to ensure the Network Extender is the correct path. Feel free to reply to this email if you have any other questions or concerns regarding your account. Thank you for your time and for being a part of the Verizon
Wireless family since 2008.
Have a great day!
Sincerely,
Ariel
Verizon Wireless, Customer Service
Internet Response Team
My Response Tue Feb 14 13:48:18 MST 2012:
Ariel,
I did contact technical support which is why I opened this email correspondence. They did the same thing, recommending I pay more money in hopes of finally getting decent service. If you were me, you would understand why that is not only the wrong path but insulting. How many years of buying new equipment while still receiving consistently poor service would should I endure? It's been 2 years already. Giving another several hundred dollars for another set of device upgrades as I have already been doing? No. I think it's time VZW gave me $150/mo worth of good service first. Look at my usage on both phone and it's clear VZW is benefiting and I'm not. My phones are nothing more then cordless extensions with wifi. Texting is intermittent, MMS only works if I turn off the wifi, stand in the right corner of the room, get the text after many retries and then turn the wifi back on, data is wifi only. We can hardly use our 3G phones at home where we spend the majority of our time since we both work from home. I will be seriously considering an alternate carrier if this continues until July. You have my address, you can check if there is a 3G coverage problem in my area. If there is (or isn't) then VZW can provide the appropriate devices/solution as a customer service. I'm tired of paying to test faulty equipment.
Very frustrated,
David Ford
VZW Response On 02/16/12 16:19 - 2 days later:
(Things to notice: Different CSR, ignores email about trying to call because I'm not receiving phone calls reliably, wants me to call and "discuss". In other words, as you will see later, WE ARE NOT GOING TO GIVE YOU ANYTHING.)
Hello David ,
My name is Clyde. I was sorry to learn of all the issues that you are having with your service. I can definitely assist you with your concern. Please call me at xxx-xxx--xxxx ext. xxxx, and I will be glad to go over your options. I will provide additional information below in this email.
I attempted to reach you on 02/16/2012, and did leave a message. I was able to see that you form your previous emails, that you are interested in getting a free Network Extender. When you call me, we can discuss your options for the 3G Extender.
In closing, I was glad to give you my number, so that we can discuss your options for the 3G Network Extender from Verizon Wireless. It was a privilege to serve you! Should you have additional questions, please call me at xxx-xxx-xxxx ext.xxxx, or reply to this email. Thank you for choosing Verizon Wireless!
Respectfully,
Clyde
Verizon Wireless, Customer Service
Internet Response Team
My Response Thu Feb 16 19:09:01 MST 2012 :
Clyde,
I mentioned in my email to please correspond by email as I often miss calls. I can tell by your super positive response that you are going to offer me discounts against purchasing more equipment. I don't know if this is a Verizon programming thing, but discounts are not savings when you are forced to have to make a purchase. I'm only hope the government doesn't catch on to this. "What, you don't like paying 85% tax? You still save 15%!". Perhaps I can Verizon-speak my dilemma. In July my contract ends and I stop paying Verizon $152.00+ a month for service. Sooo... If you send me a 3G wireless extender and that solves my coverage problems, I'll continue to pay Verizon $152.00+ per month. Over one year that will be more the 7 TIMES THE VALUE OF THE ROUTER!!!! And the "savings" will continue on as long as I'm a happy customer. Isn't that a bargain?
I'm not meaning to be factious but offering me a discount is like a crappy restaurant offering coupons for a free meal to compensate for the crummy food and poor service.
Please, if FREE is on the table then I will gladly call you to discuss. Otherwise, hasta Julio (until July). Thanks for at least contacting me,
David
VZW Response 02/20/12 09:25 - 4 days later:
(Things to notice: 4 days later because of "higher then normal call volumes, yet it only took one day, see the end, to send a case closed email. No offer of any compensation or resolution apart from me having to upgrade and pay more money for a faulty service. More impersonal scripted response)
Hello David,
My name is Larry and I am sorry to learn about the service issues you have been experiencing. I am happy to address your request to receive a network extender. Please know, we are unable to guarantee service indoors and this is why the Network Extenders are not offered at no cost. We thank you for your understanding.
We appreciate your business and will be happy to offer further troubleshooting if you call. However, we are unable to offer a free Network Extender and apologize for any inconveniences this may cause.
The Verizon Wireless Network Extender enhances indoor voice and data coverage in areas with minimum or no in-building coverage, allowing customers to get the most of their plan minutes while indoors.
This indoor coverage solution operates with existing Verizon Wireless-branded devices and installation is simple - just "plug and play."
For additional information regarding Verizon Wireless Network Extender visit the following website:
Network Extender
Again, my name is Larry and I am sorry we are unable to offer the Network Extender at no cost.
Because my reply was not prompt, I would like to apologize for the delayed response to your email as we have been receiving a higher than normal rate of email inquiries. We appreciate your business and would like to thank you for helping to make Verizon Wireless the most reliable network in America.
Did you know, most of your questions can be answered with out calling or emailing? Simply visit www.verizonwireless.com/support any time, day or night!
Sincerely,
Larry
Verizon Wireless
Internet Response Team
My Response 02/20/12 15:03:
Ok, well. It looks like I will be canceling my service in July and moving to a better carrier that cares for it's customers. Please forward this email to management as I asked in the beginning for further review.
VZW Response 02/21/12 14:26 - 1 day later:
(Things to notice: Only 1 day response, case closed. No resolution. No concern for losing a customer to due faulty service. Impersonal scripted response.)
Dear Verizon Wireless Customer,
Thank you for your recent inquiry on verizonwireless.com. We are always looking to provide a better experience for our customers, so your opinion is important to us. Please take just a moment to give us your thoughts about your experience.
Just click on the link below to take a quick 3-question survey.
It is part of our commitment to making your wireless experience the best that it can be.
Sincerely,
Verizon Wireless
>Edited internal VZW phone numbers and extensions<
Message was edited by: Verizon Administrator

David, Don't give up. That's what they want by giving you and everyone else who has legitimate complaints the run around.
Send the FCC a complaint. You will get a response. I did after 5 months of getting the **. Please pass this along to everyone, that the FCC responds. They will log the complaint with Verizon and then you can followup with a confirmation number. It took approx. 30 days to receive a letter from Verizon. A few weeks later my issue was resolved.
I think it's time to gather enough willing customers to file a class action lawsuit. It is unfortunate that corporations won't take responsibility with customer complaints/issues unless they are threatened with a lawsuit. We need to hold businesses and their employees accountable. WWW.esupport.fcc.gov/ccmsforms 888-225-5322 email [email protected]

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

Matrix table add year over year variance

I am trying to get add a variance column to a matrix report is ssrs 2008 r2. However I am unable to create the custom code needed. I have been working with many examples online but none seem to fit what I am trying to do. Any help would be great. I am trying
to calculate the diff at a month level year over year. Like month 1 2013 – month 1 2014
I have a matrix table with three column grouping
Quarter
Month
Year
Design view of table
Quarter
Month
Year
Customer
Job Location
Job id
Example of what I need (Variance)
1
1
variance
1
1
variance
1
1
2
2
2013
2014
2013
2014
Acme
Acme Philadelphia
jj123
100
150
50
150
100
-50
Dataset
select
Fisc_year
,(case
when
datepart(month,dt)
= 11 then 1
when
datepart(month,dt)
= 12 then 2
when
datepart(month,dt)
= 1 then 3
when
datepart(month,dt)
= 2 then 4
when
datepart(month,dt)
= 3 then 5
when
datepart(month,dt)
= 4 then 6
when
datepart(month,dt)
= 5 then 7
when
datepart(month,dt)
= 6 then 8
when
datepart(month,dt)
= 7 then 9
when
datepart(month,dt)
= 8 then 10
when
datepart(month,dt)
= 9 then 11
when
datepart(month,dt)
= 10 then 12
end)
as Mnth
,fisc_qrtr
as Qrt
,Customer_Name
,Job_Name
,sum(REVENUE)
as REVENUE
from tbl_whatever
where Customer_name
= @Customername
and Fisc_year
= @Fyear

Hi SQLtl,
To achieve your requirement, we can directly use expression. For more details, please refer to the following steps:
Right-click the column contains Year field to insert a column with Outside Group-Right.
Then type the following expression to the corresponding cells:
=Sum(iif(Fields!Year.Value="2014",Fields!REVENUE.value,0))-Sum(iif(Fields!Year.Value="2013",Fields!REVENUE.value,0))
Besides, we can also use custom code to achieve the same goal, please see:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/5f44a0b5-144b-4e6e-b81e-d9b025427748/how-to-get-the-difference-between-two-columns-in-a-column-group?forum=sqlreportingservices
If there are any other questions, please feel free to ask.
Thanks,
Katherine Xiong
If you have any feedback on our support, please click
here.
Katherine Xiong
TechNet Community Support

I was given one price by the customer service rep, asked to speak to a supervisor, and they were all in a meeting, at 6 pm at night, how do you speak with somebody with knowledge at VerizonWireless?

I have been a customer with VerizonWireless for over 10 years. I called two months ago because they had a new rate plan, in reading information on the website, it appeared they were going to switch everyone to the new program. I called (mainly because my bill was nuts) and the rep told me the new plan she was switching me to was $180 per month. The first bill came and it was $280, which they explained away as I was switching plans. The next month it was $255 (which was $25 more than I was paying), when I called the rep - was very quiet. I explained what I was told and she seemed confused. When I asked to speak to a supervisor, she stated they were all in a meeting and one would return my call within 24 hours. IT HAS NOW BEEN 36 HOURS AND I CAN GUARANTEE I WILL NOT HEAR FROM VERIZONWIRELESS MANAGEMENT UNTIL I CALL THEM AGAIN.
This is truly wonderful customer service!!!! Does anyone know how to reach somebody at VerizonWireless, that can explain why I was told one thing and then received something else. My thought is if they treat a 10 year customer this way, how are they treating the new customers.

Ohvandijk1,
Hearing of your experience is very concerning to me and I want to help find the answers you're looking for. I would like to review the bills you're referring to. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a direct message. I look forward to hearing from you soon!
SarahO_VZW
Follow us on Twitter @VZWSupport

20 year customer...jilted!! $1200..so valuable

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