2003 Server - Custom Support

Does anyone know how to obtain Custom Support from Microsoft on Windows 2003, SP-2 servers, after EOS (7-14-15)? I have a few 2003 servers that I think will cost too much to migrate to another OS, but I need to get Microsoft Custom
Support costs to make the final decision.
1. How can I contact a knowledgeable Microsoft representative?
2. What will Custom Support cost?
3. What's the process?
Thanks
If you already have a Premier Support agreement, contact your MSFT Account Manager/Delivery Manager.
If you don't already have Premier Support, contact your local MSFT sales office and ask to speak to the Premier Support sales manager.
You might be interested in a Custom Support Agreement (CSA), or CSA Essentials, but you should ask what options are available to you.
The pricing will vary, depending upon which products and how much of that product you have need to support.
Don
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CSA 5.1 windows 2003 server 64bit support

Dear Netpros,
Could anyone tell me CSA 5.1 support windows 2003 server 64 bit OS.
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Whether Oracle 8.1.6 Supports Windows 2003 Server/Windows 2000 Adv. Server

Dear All,
Whether Oracle 8.1.6 Supports Windows 2003 Server/Windows 2000 Adv. Server.
I tried it in windows 2003 server but i couldn't. Atlease tell me wheather it support windows 2000 adv. server. This is my first dba job.
Under Doc ID: 66397.1 saying Oracle 8.1.6 Not Support Windows NT Server 4.0 Terminal Server Edition.
Under Doc ID: 77627.1 saying Oracle 8.1.6 Supports Windows 2000 Support.
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Since you have access to Metalink, you could be looking at the Certify tab to find this information. But, the answer is that 8.1.6 is no longer supported by Oracle. However, you should be able to install it on Win 2000 advanced server. You just can't get any support for it.
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Maximum User Accounts supported by Windows-2003 server

I want to know the maximum limit of User Accounts supported by Window 2003 Server Logically. I think physically it depends upon Hardware and network infrastructure. So want to know logical limit. I heard about window 2000, that it supports near about 16000
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The old allowing oracle 3GB virtual memory on windows 2003 server question?

Hi all,
I have a 9.2.0.7.0 database on windows 2003 server (32bit). 4 dual core cpu's and 16GB of Ram.
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Shared_pool 200MB
Large_pool 56MB
Java pool 56MB
PGA is currently at 400MB
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Satish,
see metalink Note:1036312.6 : Utilizing Up to 3GB Virtual Memory on Windows.
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SQL Server 2012 support

Does anyone know of any official statements regarding the running of SharePoint Server 2007 over SQL Server 2012? Or if no official statements, has anyone tried it yet?
Actually, I have the same question with regard to Windows Server 2012, if anyone knows anything about SharePoint Server 2007 support for that as well.
Thanks.

I haven't heard of any news or information from Microsoft about plans for support of SQL Server 2012 or Windows Server 2012 with SharePoint 2007, so the best source that I know to look at is their official TechNet documentation on software requirements for
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How can I open all ports on a Window 2003 Server

How can I open all ports on my windows 2003 server for a specific range of IP addresses?

Hi,
Just want to confirm the current situations.
Please feel free to let us know if you need further assistance.
Regards.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Windows 2003 Server reboot but not unexpected, couldnt find the trigger for reboot

Hi All,
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I dont see anything in system log apart from event 6006 (event log service stopped).
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No scheduled task or job.
Antivirus scan is clean, no internet access to the box.
Its Virtual machine, all other VM's hosted on ESX server (where the machine with issue hosted) are working fine.
Removed all users admin rights.
Disabled NIC to check if the reboot intiatation happening from network, however server still reboots at 5.
Run process monitor and saved the file at 4:59:38 AM (just before the reboot), nothing supecious found.
Its used for build , various versions of Visual Studio is installed on the box and other tools are installed too.
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Need a direction on troubleshooting this urgently.
In application event log i see below.
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Hi,
I agree with Dave Patrick, please confirm there have any software trigger the Windows restart API, and please refer the following hotfix scenario applied to your environment
or not.
More information:
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http://support.microsoft.com/kb/916719/en-us
Why Windows NT Reports 6005, 6006, 6008, and 6009 Event Log Entries
http://support.microsoft.com/kb/196452/en-us
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are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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Oracle 8i in Windows 2003 Server

Hello,
I know I might be asking an OLD and stupid question. But a Customer of mine is still using Oracle 8i and wants to install it in the SERVER that I supplied recently.. Tried all possibilities to install but the installation doesn't complete in WINDOWS 2003 Server. Tried installing after SP2 update, but still shows ORA-04031 Error..
The server is IBM X3100M4 Server | XEON 4C E3 1220V2 Processor | 4GB Memory | 2x500GB HDD..
All the hardware drivers are installed and working perfectly fine.. However while trying to install Oracle 8i it shows ORA-04031 error something related to Shared Memory. Can provide further details of error, if required.
If somebody encountered similar problems, Please help me out here.. !!
Thanks in Advance.
Hari.

bhatt t wrote:
Hi Hari,
I also installed Oracle 8i Enterprise Edition in Windows Server 2003 on a IBM Server(which is lower model than you with 2GB RAM etc.) successfully and also installed it successfully on Windows Server 2000 on a much lower model of IBM server.
I worked with it for a long time without any problem.
So, don't be confuse. There may be other type of software/hardware problem with you, but sure this is not a compatibility problem i.e. Oracle 8i is good with Server 2000/2003.Until such time as it isn't. And running that combination will just about guarantee no support from Oracle when something goes wrong.
It's like IBM told us when COBOL-85 came out. We can continue to use the older compiler and everything will work exactly the same, until such time as it doesn't.
>
Regards.
Bhatt.

Windows 2003 Server Service Pack 2 for product version 4.0.1.0.03

Hi Experts,
A customer wants to know if there Are any known issues with applying Windows 2003 Server Service Pack 2 for product version 4.0.1.0.03 .
i gave him the answer that SP2 is not tested for that version hence it is not supprted. So he now asks me if Windows 2003 Server Service Pack 1 is supported for 4.0.1.0.03 , Any input would be of great help.

Hi,
Be careful when you say SP2 is not supported.
Hyperion s policy in terms of third party products was the following (I would imagine this should remain the same with Oracle, however you may want to check with your local support team):
Hyperion products are tested against the versions specified in the product matrices. They do not actively look for issues in maintenance releases or service pack upgrades from 3rd party vendors for obvious reasons (there would be far too many). They will investigate any maintenance release or service pack upgrades as long as the vendor confirms backward compatibility.
Therefore SP2 would be supported with 4.0.1 and Hyperion/Oracle should investigate any issues you may encounter.
However keep in mind that if a specific issue you have encountered in 4.0.1 is caused by SP2 but fixed in a later version then Oracle's recommendation will be to upgrade.
So its a catch 22 situation really.
Personally I would take this opportunity to recommend an upgrade to 9.3.1 ;-)
Hope this helps.
Seb

How to Install 64-bit "Generic / Text Only" print driver on a 32-bit Windows 2003 Server?

Hi All,
In a nutshell, I need to Install the 64-bit Generic / Text Only print driver on a 32-bit Windows 2003 Server’s “Generic / Text Only 32-bit print queue.
The problem is that there is no Driver-Disk to get the drivers. I’ve been able to isolate 14 files related to the 64 bit drivers from a Windows 7 x64 computer and copy them to a temp folder on the Windows 2003 x32 server. When I try to add the 64 bit driver
to the Windows 2003 x32 server, it wants a *.inf file, which I don’t have and can’t find.
Because Microsoft will no longer support Windows XP, my client is replacing all of their Point-of-Sale Windows XP x32 systems with Windows 7 x64. They use Terminal Services (Remote Desktop) to connect to a Windows 2003 x32 server to use the POS system. The
POS software redirects LPT1 back to the local Generic / Text Only printer. This works great for XP x32.
When we use the Terminal Services POS software on the new Windows 7 x64 system, none of the labels print out because it’s redirected in 32-bit back to the local Windows 7 x64 Generic / Text Only 64-bit printer.
This will be a huge issue for me if I can’t get this to work.
Thanks in advance for any suggestions and help! -Rob

those may be helpful...
http://social.technet.microsoft.com/Forums/en-US/a129f49a-0216-41f0-b190-3efb46fbb8ac/generic-text-only-driver-on-windows-2008-server-r2?forum=winserverprint
http://blogs.technet.com/b/yongrhee/archive/2009/09/14/how-to-add-64-bit-print-drivers-on-32-bit-windows-server-2003-or-windows-server-2008-print-server.aspx
Best,
Howtodo

Absolute WORST customer support - lied to and ignored

I have never received worse customer support from a company.
About a month ago I downloaded the trial for Adobe Media Server 5 as we had been running FCS 1.5 for a long time and decided it was time to update.
The trial worked well for my custom application, and I was contacted by an Adobe Sales Rep during the trial period.
I chatted with her on the phone and she assured me that the ONLY difference between AMS 5 Standard and AMS 5 Professional (besided an additional $1000 price tag) was that AMS 5 Professional had IP multicasting, which is functionality we did not need (this was misinformation #1). She assured me there would be educational pricing (as I work at a University).
I received a link to the regular store, and when I inquired about it I was told there was no education pricing for AMS 5 (misinformation #2).
So based on the advice of the representative, we purchased the standard edition - purchasing here takes multiple signatures and a few weeks of time. When we finally got AMS 5 standard, I installed it and.. lo and behold my application did not work - but it worked when I removed the serial # from the server. After a ridiculous amount of digging and reading the logs, I found that AMS standard does not support custom applications. I had been misinformed by the sales representative.
I then contacted support - that took about 1.5 hours for them to get back to me, and then when I picked up the phone (using the callback service) it took another 10 minutes for someone to pick up! I had to give my information 3 separate times to 3 separate staff before I was transferred to the proper department. I spoke to someone on the AMS sales team and told them I had been misinformed by a representative about my purchase, and now I will not be able to make my deadline so I was hoping there was some way this could be fixed. They asked for the name of the representative and mentioned they would speak to them and and get back to me.
The original sales representative got back to me and I spoke with her and she insisted that I was incorrect and that she specifically mentioned custom apps. I said that was not the case and if possible, could we review the phone call recording for accuracy? She said that would take some time. I said considering this was Adobe's mistake, would it be possible to upgrade my version? She said they do not do that anymore and that the best they could do was a refund. I explained that my deadline was looming and that I would not be able to purchase a new verison in time. She said there was nothing she could do, so I asked to speak to the manager. The manager e-mailed my asking for my phone number, and then never called me. So 2 hours later I sent the following e-mail:
Hi [Manager],
I am still anticipating your call today before 4:00 pm PST. I had asked that my original phone conversation recording be reviewed for accuracy. The resolution of this issue is time sensitive so please call as soon as possible.
Cheers,
[Me]
and I received this in response.
Hi [Me],
My calendar is tied up today. I will call you first thing tomorrow morning.
Also wanted to let you know that we do not record calls.
Thanks,
[Manager]
Okay, a call centre that doesn't record calls - really? That's 3 pieces of conflicting information now. Then (admittedly) I got a bit angry:
I keep getting different information from each person and it has wasted a significant amount of my time. On the phone I was told we could review the recording of the call, now I am told that you don't record the calls. I was told there was educational pricing, then I find there is not educational pricing. I was told that the only difference between the versions was IP multicasting which led me to purchase the standard version, then I had to find out on my own that that was not the case. I would like Adobe to take responsibility for their mistakes and misinformation. I would like an upgrade to the professional version. If you are not authorized to do that, please put me in contact with someone who can.
And guess what? Nothing. So I sent another e-mail.
Hi [Manager],
Is there any reason why I have not gotten a phone call or e-mail response?
Thanks,
[Me]
I got this back:
I just called and left you a VM.
Will try to connect with you later today.
Thanks,
[Manager]
And I haven't heard from them since. The deadline was today, now I have no server, no running application, and am totally hooped. We have PO in for the pro version, but that won't be processed for probably another week. I have mailed the manager back and the sales rep letting them know I'll be following up on the issue, but I doubt I will get any repsonse from them either and I have no clue where to even direct my inquiry...
So, thanks Adobe, for providing the wrong purchasing advice, blaming it on me, giving me the runaround and ignoring me. I guess companies no longer really care about their customers, just the bottom line.

Well, it's now end-of-day on the 10th.
After sending e-mails to the 2 parties above telling them I would be following up, I got a follow up late last Friday with someone who claimed to be getting a temporary serial key, only then to tell me afterwards that it was not possible.
Monday, my support ticket was closed with no explanation. I reopened it.
I have had someone PM me on the forums yesterday, telling me a senior agent would contact me. They haven't.
So, the nightmare continues I suppose. I'll keep updating this until it gets resolved.

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

2003 Server - Custom Support

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