30 minute Drop Out - BT Infinity

I got Infinity in a month ago and it's been grief ever since.
When it works I'm getting 37 download and 8 upload. Fantastic I hear you say... The problem is, that for long periods everyday [but not 27/7] the signal drops out at 30 minutes intervals. Two teenage sons playing xbox live are ready to kill me over it!!
I have had several hours worth of time spent talking to India. All the usual advice has drawn a blank. I was passed to a Teir 2 team person who couldn't get it working. I then had a BT Engineer out. He changed the Open reach box and checked the line. He stated that I'm getting 40meg down and 10 meg up on the line when tested. While he was here the signal didn't drop out. 5 hours later it started again!!
I am now awaiting a second visit from an engineer on 14/11. I know what he'll do, he'll change the Home Hub 3 box for another, wait a while and go. A few hours later I'll be back to square one!!
I have read through other posts here were people have had the 30 minute drop out, but none of them have ended in a solution . If this is wrong, tell me, I'll be happy to read a solution to this.
If it's not the router or open reach box. Then what is it. It's not just one computer and it's not just wired ones either. Everything in the house drops out.
Surely drop out at so regular an interval points to a hardware problem?
Surely if it's happening to others, someone at BT must know how to fix it?
I anyone wants 2 very grumpy teenage boys, I'm yer man!!
Help?

So wired and wireless are loosing connection to the internet for periods.
Just wondering if your central heating fires up for a while heating up things then thermostant turns it off... cooling down a bit and internet comes back on.
Is your modem mounted vertically ie on a wall?
The worst situation is having the modem flat with the HomeHub 3 sitting on top of it.
From THIS THREAD.- "After an hour or so of heating my front room the broadband led on my home hub 3 goes orange & I loose my DSL link".
(my post #4)
Clutching at straws really.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

  • BT Infinity Keeps Dropping out!

    So i've had BT infinity for just over a month now! Got the Homehub 4.0, Getting really good speeds! But only one problem, Every now and again the connection will drop out, It will still say i'm connected to the internet, But nothing loads up, Then after about 5 minutes, it comes back! This is happening to every single device that connects to the hub so i know it's not just my macbook! 
    Any ideas what it could be? problem with the modem maybe?? Either way i am not satisfied and it carries on i might just cancel my broadband all together with BT and go with someone else! 

    stevenjohncarlin wrote:
    Wow, my conplaint is that there is sometimes packet loss/delay...
    As show by pinging a popular search engine...
    64 bytes from 173.194.34.183: icmp_seq=42 ttl=52 time=23.452 ms
    64 bytes from 173.194.34.183: icmp_seq=43 ttl=52 time=102.100 ms
    64 bytes from 173.194.34.183: icmp_seq=44 ttl=52 time=23.667 ms
    64 bytes from 173.194.34.183: icmp_seq=45 ttl=52 time=23.408 ms
    .. which is very annoying.
    By pinging a popular search engine your findings are very disingenuous and show a total lack of knowledge.

  • Apple TV Drops out after 5 minutes

    Hi,
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  • BT Infinity Hub 3 slow to load pages and drops out...

    Hi can anyone help, I have had Infinity option2 for less than a month and it has not work properly since it was installed,
    done all the around the houses with help from India and they have thanked me for my patience and acknowledge there
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    Day 2 - Internet would not load one single page
    Day 3 - Working perfectly again
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    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

  • TS2972 Home Sharing on Apple TV (2) drops out after about 2 minutes

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  • Audio drops out for a ½ second about every minute

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  • Video iChat drops out excatly once a minute

    Hi,
    After having used iChat for about a year to talk to my family in Europe from the US, I am suddenly seeing the following odd behavior:
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    All,
    Well, the problem is finally fixed and I just enjoyed a lengthy video chat with my folks back in Europe without any interruptions.
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    While I'm glad the issue got finally resolved, I am a little bit disappointed with the involvement of the ISPs (the DSL providers) on both ends. The Tech Support of the ISP in Europe was very helpul (in providing a traceroute from their end), but eventually their support person did not know how to properly escalate a problem like this within their organisation. -- I don't think it is ok to expect end users to perform the amount of research we have done on this.
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      Mac OS X (10.4.8)  

  • BT Infinity dropping out constantly

    I've had BT Infinity since April had some teething problems when I realised the speed drops when using wifi/home plugs and got equipment ungraded to help with this although there's still a drop in speed when not directly LAN cabled in (which is difficult if not impossible in my property).
    Anyway I accept this since BT are getting 80mps to the router.
    Next problem is that from around the end of June my connection started dropping several times an hour. When it does this new pages go blank or I can't connect. Lights at the hub remain constant as if no problem there. This happens even when I'm cabled in (LAN) so know it's not a wifi/home plug issue.
    I've been through customer service several times, we've checked settings at my pc/laptop, we've reset home hub. BT then suggested I needed HH4 which was released only weeks after I had my FO upgrade but to get it I either had to pay over £100 or go into a new contract. At the time I was so desperate I didn't notice I was being moved from free calls 24/7 to free calls only at weekends. Anyway I was put into the new contract and didn't read the blurb because I trusted I was being kept the same or equivalent and I just wanted my broadband to be fixed. The HH arrived and it still was dropping out. BT said must be faulty HH4 so sent a replacement. Same thing happening with new one.
    I'm pretty much fed up and wish I'd never upgraded, it's been problem after problem. I still have iplayer interrupted and half the time I am sitting here waiting for the thing to reconnect.
    I have spoken to a couple of other people and they say their FO (FTTC around here) is also dropping out but they don't seem to be complaining. Is this something to do with too many people on the network - some times of day are better/worse than others.
    I am really fed up of this, have spent a long time trying to fix it and just wish BT would say "Yes it's our lines" but everytime they say the line test comes back fine. People in my area are crying out for FO but I don't think it's as good as made out.
    I've not changed anything in the time that it took for it to start dropping out (well apart from upgrading wireless cards and home plugs), I just got up one morning and it started doing it. I am now in a contract which doesn't suit my calling pattern, and that I can't get out of to go anywhere else, and I feel if I did the service would just be the same anyway. Every time I see a BT Infinity advert I feel very frustrated. My copper wire service was better, slower but it was consistent.
    I have phoned and even used the email service to complain about this, but all I got in reply to the email was a phone call when I was driving and unable to use my phone, they left voicemail and sent an email which basically said you knew the T&C of the new package from the email we sent when changing to it, and BT Infinity is dealt with by the technical help which you can phone on 0800...........thanks BT.
    Very annoyed and fed up.

    I posted on the other thread because I thought the problem was similar and because despite there being plenty of other replies on other threads mine hadn't received a reply yet and was falling off the front page. Apologies for my impatience.
    Sorry if it looks like I posted contradictory information for clarity this is the situation.
    I didn't have any drop outs when I switched off the hub and connected my laptop directly to the modem with the LAN cable.
    When using the HH4 I get constant drop outs both when cabling in via LAN to the hub, or if I use wifi. So it's not just a wifi problem the drop outs happen when I cable into the hub and infact there's only one device I use wifi (laptop) and whether I LAN or not when the hub is used I still get the drop outs.
    The drop outs started in June when I had a HH3, so BT went through all the resets, channel changes etc and sent me a HH4 which involved me entering into a new contract. There were still drop outs so I went through channel changes, reseting/restarting the hub, still drop outs so they sent me a replacement HH4. It's still dropping and doesn't matter whether I connect via LAN or wifi the drop outs still happen just the same. The only time they stopped was when I did what was suggested on the other thread, turned the hub off and connected via the modem. Since then I've reconnected the hun and back to the usual drop outs which are around 3 per hour.

  • BT Infinity Dropping Out on Ethernet and wireless ...

    Dear BT,
    I have been a customer for over 5 years at my current address my telephone number: xxxxxxxxxx. 
    I was the first person in my street to have BT Infinity installed however over the past 5-6 months I have experienced problems daily.
    I have raised several calls to the BT Helpdesk.  I have had to updated firmware on my BT Vision BOX had a replacement Router sent out but my problems are still occurring.  I keep having to go through the same scenarios of resetting my modem resetting my router and this has happened three to four times daily! 
    The quality of service I am receiving is very poor to say the least and I am seriously considering changing internet Providers.  I am a fully qualified network engineer and computer specialist so I can see my way around IT issues. 
    When I experience my Broadband drop outs I am using an Ethernet connection on one PC and using wireless on other Tablets so the drop outs effect both wireless and wired connection.  I still have all the blue lights on my router and my equipment is still connected but no internet broadband access. 
    The BT helpdesk keep telling me to use a Pin to reset my Router or Change my wireless channel.  This process of changing the wirless channel will obviously effect only my wireless connection not my Ethernet.
    I have been told on separate occasions that the issue is on the BT server side,  the Exchange, my home hub router was faulty (replacement installed)  and finally that there is no problem with my equipment. 
    My wife received a call from BT Level 2 however they stated they could not see an issue.  My wife said we are having Broadband dropouts several times a day and demanded an engineer visit and sort our connection issue out.  Level 2 refused.  My wife requested to speak to a supervisor but Level 2 said no supervisor was available.
    I want to express that I am very unhappy and demand this is rectified with next 5-6 days or I will change providers.  I am currently out of contract and would like a fully working service with no faults before I decide to renew with BT.  To that end I require an engineer to Visit my property to assess my connection issue.  I would also like to be compensated for the poor quality of service received from BT over this issue.  
    If BT had the curtesy to send an engineer then my fault may be rectified.  
    Please contact me as soon as possible about this issue.  The clock is ticking and I will leave BT if not rectified by Friday the 25th of October 2013.  

    I recently had dropouts, but in my case my download and upload speeds dropped to 0.00mbs down, 0.00mbs up, ping 20.3ms.
    Normal browsing was unaffected, email's were OK as long as they had no attachments. BT (India) had no luck passed me to Techheads they had no luck, said they had to test the line. No calls from them. Newcastle took over after another call they arranged an engineer visit. Engineer arrived ,he had never seen this problem before and none of his speed checks worked at all ! However when he examined my setup he asked if the White router had been exchanged, It had been last year, but that engineer did not swop the plug top power supply (it was black). New power supply fitted, every thing immediately was back to normal. So it looks like failing power supplies can cause strange events. This may or not Help

  • Calls dropped after free minutes run out

    Hello,
    There is already a post on this subject, but it's back in 2013, so I figured re-raising it would be worthwhile, particularly given how annoying it is. Here is the original post:
    http://community.skype.com/t5/Rates-and-subscriptions/After-Office-365-Minutes-Run-Out-Call-Drops-Bu...
    Basically, I have some free minutes given to me every month thanks to my subscription with Office 365. When these minutes run out, my call drops - even though I have cash credit on my account. The fact it does not do a seamless transfer from my account of "free minutes" to my account of "cash" is extremely annoying. Given that most of my calls are to companies (e.g. to make payments, transfers, talk with the bank, etc) it is extremely annoying to have to reconnect with the caller, through the machine, give address/card details again, etc... And this is something that happens once every single month!! It's very annoying, and really stupid that Skype won't fix this. It's hardly rocket science to make both accounts refer to a single consolidated account.
    With increasing amounts of competition out there this is a good enough reason to take my business elsewhere. Even if it's slightly more expensive, whilst I can understand that issues sometimes take a while to fix - this seems to me like a deliberate decision not to do anything about a customer complaint, and I can't support such an attitude from a company.
    Skype - please tell me that this will post will change your mind about this issue, and that you will add this to your list of things to fix.
    E

    Miket67m wrote:
    1. It is clear that when a 60 mins subscription comes to and end the call drops rather than the call  continuting and moving to Skpe credit.  It is at best irritating and should be fixable.
    2.  If nothing else it would be helpful to have a warning flag up that the call is about to drop, particular if the call is important.  Sort it out Skype!
    Hello and welcome to the Skype Community.
    1. Unfortunately, calls can't be continued seamlessly when the call charging protocol changes. In this case the change is from Subscription to Credit.
    2. I don't think that's possible but I'll check and advise.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Switched to Infinity and dropping out all the time...

    With ordinary unlimited we'd lose connection 2 or 3 times a week. BT Sales people who kept phoning said if we upgraded to Infinity it'd solve the problem. We upgrade 5 and a half weeks ago and connection is now dropping out many times a day - several times an hour sometimes! We were never off the phone to the help centre and eventually the engineer came back to do checks but things just improve for a day or two (improve, not fixed) then it's back to normal. Every wi-fi device in the house gets kicked off and the desk top help kicks in usually saying to phone BT that it can't get us back online. After week 3 of this I gave up phoning them as was fed up with their apologies. Am hoping someone here can help. Have complained to BT but no response after initial auto email. The desk top help has to keep renewing my ip address. I have no idea what this is but really could do with some pointers. Five weeks of paying for Infinity only to be kicked off repeatedly is leaving me feeling robbed!

    I have moved this thread to a different board, now we know its not a problem with your Infinity connection.
    It also allows forum members to give more specific advice.
    What you need to do now, is to try different wireless channels on the home hub. There are 13 to choose from.
    The dropouts are most likely caused when anothe wireless router is switched on, and its on the same wireless channel as your home hub.
    Instructions are here http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
    If you have a Windows laptop with a wireless card, then you can download a free program which will display which channels are in use, and allow you to select a better one.
    There is a suitable program on this link http://forumhelp.dyndns.info/software/insidder.zip
    If its mainly the Xbox that is affected, then a better solution is to avoid a wireless connection, and use powerline adapters instead, as shown here.
    Connecting an Xbox to the home hub
    See how you get on with these suggestions, you may also get others on this thread.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • 46 minutes in movie all sound drops out

    I am extremely frustrated, I have one on one and they could not help me. Please Help, for the last 4 weeks I have been trying to burn a 53 min video from FCS using I-movie 08 and 46 min into it the sound drops out. I have tried all the advise posted in the last Month.

    Just a thought...how are you importing the movie into iDVD? If you are sending it from within iMovie, try importing it directly from within iDVD. Select 'Media' and then 'Movies' locate your movie and drag/drop it onto iDVD's main screen, being careful not to put it into a drop zone.
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  • Apple TV & Homehub 3 Home Sharing Drop Out

    Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
    I've had BT Infinity for a few months now and been generally happy with the service.  I'm a Mac user and at the weekend I decided to purchase an Apple TV 3.  One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac.  I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV.  5 minutes into playback however it dropped out.  It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again.  5 minutes later again it disconnected.
    I'm no network/router expert but even then I knew something was wrong.  I started to trawl the Apple forums looking for people with similar issues and found a LOT!  Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
    Basically I'm just really stuck now.  I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help.  At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
    Many thanks in advance.
    Solved!
    Go to Solution.

    I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
    Solution:
    1. Update the software on Apple TV (Settings | General | Update software)
    2. Perform windows update (Start | All programs | Windows update)
    3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
    4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
    5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
    Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
    Enter this Information one line at a time:
    Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
    TCP | 123 | TCP | TCP | 1
    TCP | 3689 | TCP | TCP | 1
    UDP | 5353 | UDP | UDP | 1
    TCP | 80 | TCP | TCP | 1
    TCP | 443 | TCP | TCP | 1
    TCP | 53 | TCP | TCP | 1
    6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
    7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
    8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
    9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
    10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
    11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

  • DSL keeps dropping out - why? :(

    I've had Inifinity 2 for a couple of months now and was very pleased with the service initially, high speeds and reliable connection. I work from home so the connection is very important to me.
    The last couple of evenings the connection has been dropping completely and taking several minutes to come back up. It's not just the HomeHub, the fibre modem's DSL light goes off as if there's a line fault. This happens repeatedly throughout the evening, usually starting from about 5.45pm. There seems to be no rhyme or reason to it, it just drops. Nothing has changed here, it has literally started out of the blue. It doesn't matter which devices are connected - wired desktops, laptops, wireless phones/tablets/PS3. It just keeps dropping at random.
    I even noticed it a few times this morning.
    So, what do you lovely BT chaps need to know from me in order to sort this out?
    Here are the router logs from this evening:
      22:08:10,04 Jun.
      HTTP User admin login from 192.168.1.64 successfully.
      22:06:02,04 Jun.
      Device connected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
      22:06:02,04 Jun.
      DHCP Lease issued for IP 192.168.1.64 to host Moogies-box (MAC 14A:E9:43:4A0), duration: 1 day
      22:06:02,04 Jun.
      Receive a DHCP request: 192.168.1.64, 14A:E9:43:4A0.
      22:05:55,04 Jun.
      LAN1 up
      22:05:53,04 Jun.
      LAN1 down
      21:47:52,04 Jun.
      Client associated: IP 192.168.1.75, MAC B4:07:F9:80:C8:8F, host dhcpcd 4.0.15, Link Rate 58.5 Mbps
      21:47:52,04 Jun.
      DHCP Lease issued for IP 192.168.1.75 to host  (MAC B4:07:F9:80:C8:8F), duration: 1 day
      21:47:52,04 Jun.
      Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
      21:47:50,04 Jun.
      Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
      21:44:48,04 Jun.
      Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
      21:44:48,04 Jun.
      DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
      21:44:48,04 Jun.
      Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
      21:44:45,04 Jun.
      LAN4 up
      21:44:43,04 Jun.
      LAN4 down
      21:44:31,04 Jun.
      LAN4 up
      21:44:27,04 Jun.
      Device disconnected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
      21:44:27,04 Jun.
      LAN4 down
      21:30:02,04 Jun.
      Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 8
      20:11:36,04 Jun.
      Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
      20:11:36,04 Jun.
      DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
      20:11:36,04 Jun.
      Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
      20:11:31,04 Jun.
      LAN4 up
      20:11:29,04 Jun.
      LAN4 down
      19:09:38,04 Jun.
      Possible PS or DA. src=85.133.221.209 DST=86.169.138.92 LEN=48 TOS=0x18 PREC=0x60 TTL=109 ID=17462 DF PROTO=TCP SPT=1992 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204057801010402)
      18:22:04,04 Jun.
      LAN1 up
      18:22:02,04 Jun.
      Device disconnected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
      18:22:02,04 Jun.
      LAN1 down
      18:18:33,04 Jun.
      CWMP:session completed successfully
      18:18:32,04 Jun.
      CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
      18:18:30,04 Jun.
      WAN Auto-sensing detected port ETH
      18:18:30,04 Jun.
      WAN Auto-sensing last connection port: ETH
      18:18:27,04 Jun.
      WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
      18:18:27,04 Jun.
      PPP IPCP Receive Configuration ACK
      18:18:27,04 Jun.
      PPP IPCP Send Configuration Request
      18:18:27,04 Jun.
      PPP IPCP Receive Configuration Reject
      18:18:27,04 Jun.
      PPP IPCP Receive Configuration NAK
      18:18:27,04 Jun.
      PPP IPCP Send Configuration Request
      18:18:27,04 Jun.
      PPP IPCP Receive Configuration Reject
      18:18:27,04 Jun.
      PPP IPCP Send Configuration ACK
      18:18:27,04 Jun.
      PPP IPCP Receive Configuration Request
      18:18:27,04 Jun.
      PPP IPCP Send Configuration Request
      18:18:27,04 Jun.
      PPP CHAP receive success: authentication ok
      18:18:27,04 Jun.
      PPP CHAP Receive Challenge
      18:18:27,04 Jun.
      PPP LCP Receive Configuration ACK
      18:18:27,04 Jun.
      PPP LCP Send Configuration Request
      18:18:27,04 Jun.
      PPP LCP Receive Configuration Reject
      18:18:27,04 Jun.
      PPP LCP Send Configuration ACK
      18:18:27,04 Jun.
      PPP LCP Receive Configuration Request
      18:18:27,04 Jun.
      PPP LCP Send Configuration Request
      18:18:22,04 Jun.
      OpenWiFi tunnel down
      18:18:21,04 Jun.
      WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
      18:18:21,04 Jun.
      PPP LCP Send Termination ACK
      18:18:21,04 Jun.
      PPP LCP Receive Termination Request
      18:16:11,04 Jun.
      Client associated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Link Rate 39.0 Mbps
      18:13:52,04 Jun.
      NTP synchronization success!
      18:13:52,04 Jun.
      NTP synchronization start.
      18:13:20,04 Jun.
      Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 4
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.79, FC:0F:E6:C4:2A:1A, PS3
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.78, 00:18:41:F9:90:92, dhcpcd 4.0.1
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.77, 10:9AD1:F1:F7, becky
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.76, 38:AA:3C:2D:B5:24, android-bc71095eee90f12a
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.75, B4:07:F9:80:C8:8F, dhcpcd 4.0.15
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.73, 00:0F:3D:F2:B5:64, richs-pc
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.69, 00:17:31:66:31:82, SparePC
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.71, 00:0F:B5:FBE:32, richs-pc
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.70, 00:164:58:E6:99, Moogies-Note
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.72, 00:18E:6D:6A:44, Moogies-Note
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.67, F81:11:18:E1:E6, richs-pc
      18:13:20,04 Jun.
      DHCP Lease expired: 192.168.1.66, 00:1A:4D:36:7E:7A, richs-pc
      18:03:20,04 Jun.
      DHCP Lease renewed for IP 192.168.1.65 to host android-19018583aad8148b (MAC 08:60:6E:AD:17:AF), duration: 1 day
      18:03:20,04 Jun.
      Receive a DHCP request: 192.168.1.65, 08:60:6E:AD:17:AF.
      17:56:39,04 Jun.
      CWMP:session completed successfully
      17:56:38,04 Jun.
      CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
      17:56:36,04 Jun.
      WAN Auto-sensing detected port ETH
      17:56:36,04 Jun.
      WAN Auto-sensing last connection port: ETH
      17:56:31,04 Jun.
      WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
      17:56:31,04 Jun.
      PPP IPCP Receive Configuration ACK
      17:56:30,04 Jun.
      PPP IPCP Send Configuration Request
      17:56:30,04 Jun.
      PPP IPCP Receive Configuration Reject
      17:56:30,04 Jun.
      PPP IPCP Receive Configuration NAK
      17:56:30,04 Jun.
      PPP IPCP Send Configuration Request
      17:56:30,04 Jun.
      PPP IPCP Receive Configuration Reject
      17:56:30,04 Jun.
      PPP IPCP Send Configuration ACK
      17:56:30,04 Jun.
      PPP IPCP Receive Configuration Request
      17:56:30,04 Jun.
      PPP IPCP Send Configuration Request
      17:56:30,04 Jun.
      PPP CHAP receive success: authentication ok
      17:56:30,04 Jun.
      PPP CHAP Receive Challenge
      17:56:30,04 Jun.
      PPP LCP Receive Configuration ACK
      17:56:30,04 Jun.
      PPP LCP Send Configuration Request
      17:56:30,04 Jun.
      PPP LCP Receive Configuration Reject
      17:56:30,04 Jun.
      PPP LCP Send Configuration ACK
      17:56:30,04 Jun.
      PPP LCP Receive Configuration Request
      17:56:30,04 Jun.
      PPP LCP Send Configuration Request
      17:54:45,04 Jun.
      PPP LCP Send Termination Request
      17:54:43,04 Jun.
      OpenWiFi tunnel down
      17:54:42,04 Jun.
      WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
      17:54:42,04 Jun.
      PPP LCP Send Termination Request
      17:14:11,04 Jun.
      CWMP:session completed successfully
      17:14:10,04 Jun.
      CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE

    Thanks. I've now had 2 engineer visits so far and although they temporarily fixed the problem it has now happened again and is really starting to drive my hubby & I crazy!
    The first time the engineer came out he checked the socket wiring in the house, found no problems, got a cherrypicker in to check the line at the pole (unsafe to climb apparently) and that improved the speed. He then checked at the modem and found that the cable the engineer (contracter?) who fitted it hadn't fitted the connector properly, some known issue with a fitting tool or something - so he sorted that out and woohoo, back up to full speed - 75mb+
    That was fine for a couple of weeks.
    Last Monday morning the connection dropped out. Then repeatedly dropped out every few minutes all afternoon, making it almost impossible to work. The speed had also dropped to 35mb according to various online checkers, including BT's speed test, which registered our speed as poor. I gave it until Tuesday just to see if it resolved itself/was a temp problem. No joy, still slow as you like - though no more drop outs. Contacted BT and an engineer came out the next afternoon.
    Lovely chap, did all the same checks as before, no faults found, nothing wrong with the wiring. He even tried tugging on the phoneline to the house while checking the line, made no difference, so didn't seem to be anything wrong with the line to the house. All equipment indicated capable of full speed 80mb. All the engineer could say was that there was nothing wrong with the line, but clearly there had been something which caused the line to drop out and the cabinet then dropped our speed to stablise us. He requested a speed reset and all was well (ish) thereafter at about 60-65mb. Not quite as fast as the previous chap got it, but a darn sight better than 35mb.
    The next morning another engineer turned up, unaware we'd had a visit the previous afternoon. I told him all about what the engineer had said the previous day and what had happened and he went away. Note I did tell him that he was welcome to come in and have another look, but there was nothing currently wrong for him to look at.
    Last night (Sunday) the line dropped out a couple of times - again, no apparent reason. And once again we find our speeds capped at around 35mb. Doing the BT speed tests throws up odd results, telling us we have 0mb to the house and 38mb inside. Odd! I've been on to BT all morning, they tried to pass me onto a paid tech support line which I refused as both engineers have confirmed this isn't going to be something software/settings related - it happens regardless of which computer/laptop/device we are using wired or wireless, the line can even go down when we're not using it.
    So, it's been logged on the last fault which is still open and being investigated. I have asked if they can please re-set the line speed for us but have been told this would only be a temporary fix. What else can I do? Something out there is making the line drop out and then we get speed capped. BT can't find a fault.
    None the wiser as to why the connection sometimes drops out, but this is clearly the cause of the speed drops as the cabinet tries to stabilise things. We're only a stone's throw from the cabinet and both engineers say we should have full speed.
    Could the modem be faulty and causing the drop outs? I don't know. I really don't know what else to do at this point. I guess we're going to end up with another engineer visit, but suspect all he can do is tell us the same thing and get the line reset.
    Is there any chance our ancient BT wireless phone could be causing the problem? - we do get a bit of crackle on it, although the line itself is apparently clear of noise when tested. It's not connected to the same socket as the router, but to an extension downstairs (which was originally the master socket, but the engineer who fitted infinity swapped the sockets for us as we needed the fibre upstairs).
    Anyone got any other thoughts as to what it could be? Has anyone else had this problem and resolved it?

  • Home Hub 4 keeps dropping out

    I received my home hub 4 in October 2013 but after numerous calls to the BT Helpdesk I have now had to revert back to my home hub 2 to get a decent reliable signal Im currently paying for BT infinity unlimited but I'm seriously thinking and going to sky they seem to a more reliable product. I've phoned the BT Helpdesk and they are equally useless being on hold for 45 minutes and being transferred to be put on hold for a further 20 minutes with no resolution to the issues I've reported

    Hi Dogandnophone,
    I'm sorry that you're having problems with your BT home hub dropping out. Have you tried to manually change the wireless channel? Check out this link for help with this and let me know if it works.
    Thanks
    Neil
    BTCare Community Mod
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