3rd party email will not work

I have a 3rd party software that emails users on request. When we were using Office 2003 we did not have a problem. I am not sure that the issue is with the version of office, but I do know that there are many more security items in the newer versions. I
need to find out if there is something within outlook 2007/2010 that would prevent a 3rd party software from sending an unsecure email. This is all internal, the emails are not being sent out. We do have the correct information (mail server/port 25) in the
3rd party software setup. The error is:
The e-mail was not sent to the individual for the following reason:
A communication error occurred with the mail server.
Service not available, closing transmission channel. Ther server response was: 4.3.2 Service not available, closing transmission channel.
Any ideas?
Thanks!
Karon W

Hi,
Please check your antivirus software settings and your firewall settings. Try to temporarily disable them and then test the issue again.
The error message would indicate that the mail server itself is rejecting the connection. If you are using an Exchange server, please try adding your server IP Address to the field "Receive mail from remote server that have this IP Address". You
can find the setting by going to: Server Configuration > Hub Transport > "Default SERVERNAME" > Network tab > "Receive mail from remote servers that have this IP Address".
In addition, you can contact the third-party software support to confirm that if you need to change any setting in newer version of Outlook.
Thanks,
Steve Fan
TechNet Community Support

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