4GB RAM upgrade iMac 7.1 into a coma

OK. Trying to upgrade my Dad's 20" iMac (v7.1 Intel Core 2 Duo 2.4GHz) from its base 2GB RAM to 4GB.
Followed instructions explicitly and installed a pair of compatible 2GB modules from Crucial. Switch Mac back on and fan whirls but screen doesn't appear and machine 'acts dead'. NOT grey screen of death - just nothing - blank screen.
So remove one of the modules and the machine works fine BUT ONLY WITH 3 GB RAM. Doesn't seem to matter which slot the 2GB module is in, a total of 4GB results in the machine not starting. I got a replacement pair of modules from Crucial, incase one of them was duff, but the problem persists.
I've seen this posted a couple of times in other fora, but no solutions posted.
Any suggestions?
Cheers
J

Hi J
Welcome to Apple Discussions
Are they PC2-5300 667MHz modules?
The reason I ask is because a single PC2-6400 800MHz may work in that model mixed with a PC2-5300 667MHz module, but a pair of PC2-6400 800MHz modules will not.
If you ordered the correct specification modules and they are not working, then send them back and order from OWC.
http://eshop.macsales.com/item/Other%20World%20Computing/53IM2DDR4GBK/
Dennis

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