5800 XM lifestory - get your popcorn ready people

Hello everyone. This is my first post here as I don't know where else to put it. It is quite long as it will go through alot of problems I have occured and I dont know what to do so please help. It may give you soloutions to some of your problems too.
I recently got a Nokia 5800 XM with a 1 year music store download subscription card. I got this in August 2009. I started off using the phone as a rookie to Nokia s60 5th edition phones. All I could say was that I was greatly, very greatly, satisfied with the product. It exceeded all expectations and work flawlessly. Until the day when the phone did NOT recognise the 8gb memory card within and the photos in the gallery had their thumbnails missing (even though the photos were listed!). It was strange, this never happened before.
This happened a few months later from the day i got it. I turned the phone off, took out the battery, put the memory card in, put battery back in and turned it on. The splashscreen with NOKIA in blue came up (as the phone vibrates and then starts). After that these things happened (to keep it short):
A1) The first time i did this it asked for a lock code (i set it). I put it in and everything is OK.
A2) Next day I turned my phone on, entered code, went onto home screen and stayed STUCK on it. I tried pressing the menu button but it would take about 2 minutes to get to the menu 2 5 minutes to load any sort of application!
A3) Same day: I tried accessing the memory card from Windows XP computer (SP3). The computer froze and crashed.
A4) Same day: I tried accessing memory card from PC suite by choosing PC Suite mode from the phone. This worked for a day and then this too would crash and cause the computer to end the program.
A5) Same day: I tried accessing memory card by putting the phone into Mass Storage mode. This worked completely and I was able to back up some files (pics, songs, vids etc).
A6) Next day: As a test I tried accessing the memory card from a different computer. I got the same results as in (2), (3) and (4). This test made me conclude that the memory card was corrupted (which was pretty strange as I never did take it out of the phone ever since I got it!).
A7) The day after that I turned the phone on and guess what? It took about 20 minutes to get to the lock code and the touch screen was not responding to me pressing the numbers.
I made the decision to format the memory card by using my computer (windows XP). I could access it through Mass Storage mode so it made things alot easier. I formatted the memory card WITHOUT uninstalling ANY of the applications  that were originally installed to the memory card. This, of course, was a bad move but I was desperate as I needed the phone to work. If you ever do install lots of applications onto a memory card (install them one by one) you will notice that even the phone memory gets used up very slightly. What happened was that I had half a program on the phone (including all of my music Licenses, phone locks and registry for alot of programs and themes).
SO after the format I put the card back into the phone. It recognised it and showed the message that said something like, "Readying memory card". This took a few minutes but after that it went. I then immediately updated my phone to the latest firmware (which was v21 at that time) and put my backed up files onto it again. That fixed a whole load of errors from before.
A few months later a few of the thumbails for my pictures went missing again. The day this happened the phone became slow and unresponsive too. I decided to update the phone's applications and firmware again. This, again, fixed the problem but not for long.
In November 2009 my phone was slowly 'failing':
B1) It would randomly switch off even during a use of any application and even when I was making a call.
B2) NEW: every time my phone was left on its own for about 5 minutes the screen would only display lines of colour, not text or anything related to the GUI of the phone. Just lines. I noticed that the phone was stone-cold at that point. So a little heat (rubbing it in hands or leaving it in my warm pockets) would solve it and it did.
B3) Making phone calls would take AGES! It took about 5 minutes for the sound that shows a connection to the other phone would come up!
B4) No dial tones - sometimes when I dialled a number there would be no 'beep-beep' of the integers being put in (regardless if I was in Silent profile or General with the volume put at maximum)
B5) Internet fail - the phone would not connect to any sort of connection wether it be mobile internet to any Wifi spot.
B6) Transparent images - web graphics and transparent images that should normally blend in witht the background had, for some reason, a grey filling. This never happened before and I took note of it.
B7) Facebook malfunction - when the new 'touchscreen site' for facebook came out, I was enthralled to see a site that uses the functions of the phone only (just touchscreen). However it worked fine for a few weeks but after that if I clicked on a name of one of my friends it would 'glitch' Basically the same page would load (before I clicked on someone) and the header of the page (that said 'Facebook' with the tabs 'home', 'profile', 'friends' and 'inbox' in a blue background) would all be DUPLICATED to the bottom of the page. This would happen again and again and they would act like separate 'processes' or 'pages' in one page only.
B8) Facebook transparent glitch - the new touch site has a notifications area on the top-left of the screen. Normally it would show an image of a whiteboard with lines on it if there were no notifications. If there are it would show up as a red square with a number in it showing how many. This happens but the number has white 'cut outs' like scissors cut around it harshly leaving jaggy edges and pixels and NO transparency.
B9) Connection to WLAN lost - this happened between 20 seconds and 30 minutes of connecting to ANY wifi spot.
I checked for firmware updates and updated to v31 or v38 (one of those two). This fixed problems (3), (6) and (8) for another few months. After that I was happy with the phone even though it still had all the other problems.
January 2010. A new year, a new hope and, of course, new dilemmas
Phone was fine until the memory card got corrupted. How did that happen? I took a picture of my new barbecue machine and when it says 'processing image' underneath the battery DIED and the phone shut off. *sigh* I charged the phone and went to that picture that I took (when the battery died) and it had no thumbnail. This was expected. I opened it and it said 'corrupt file'. After that I deleted it but it couldnt delete it! I tried deleting it through 'File mgr.' and 'X-Plore'. Didn't work. Tried it through windows through USB mass storage. Computer crashed.  Took MMC out of computer. Computer magically fixed! Corrupt memory card. I didnt try it on another computer but I was sure the card had 'gone bad'. So this time I first backed up the stuff I wanted from there, uninstalled everything from the phone (except for some themes which I forgot) and then formatted the card.
After the format I realised I missed the sisx themes to uninstall. They had not gone from the themes list but It showed that they were installed to the phone memory - something that I had NOT done before the format. I installed everything to the memory card.
I slowly worked out (over the weeks) that everytime I installed something to the memory card there would be some sort of 'remnants' left behind after a format. I got this because after the 2 formats I got another problem and a solution:
C1) Music player custom Equalisers - all had been deleted after the format and there were none in the list. However when I went to make a new setting and pressed 'OK' after choosing a name for it and setting the levels it would sound as if all the levels were back to 0. I rechecked and found that the name was saved as Preset 1 and NOT what I chose it to be (I named it 'My Own') and the levels were, in fact, back to 0. What I worked out was that if I wanted them back then I would just leave the name how it came up (Preset 1, Preset 2) and leave the equaliser levels on 0. Guess what it would be saved as?? The first one in the list before the format! It was called 'Pop my way' and the equaliser levels were exactly the same as before the format. I did the same thing 5 more times and I recovered all of my old custom equaliser levels and settings.
C2) This is EXACTLY the same for the notes application. I had a full list of notes before the format and a blank list after the format. I just entered a blank note and they came up magically as my old ones with all the info' saved on them!
February 2010 - I made a habit of checking for updates every week. The last update was on 29th December 2009 (software version 40.0.005 custom version 40.0.005.C03.01). Ever since then there had been no software updates. Just application updates. I updated my Nimbuzz application and there was something called Scribble Powered by Python. It was a drawing tool (4 MB?!?!) and turned your phone into a mini version of MS Paint. Rubbish! Didn't need that. Didn't install it. Got errors installed it and error gone.
March 2010 - Unexpected breakdown of phone. Same problems as (A7, B2, B7, B8. B9) and a few new ones:
D1) I went onto the Download! app. It wanted update. I gave it update. It changed to Ovi store. Looked nice, a bit sluggish and hard on the RAM but it was fine. I downloaded lots of stuff from there, it was a great app! UNTIL the dreaded update of version 1.05(611) which installed halfway and then somehow, unexpectedly, the progress bar would stop and then it would say 'update error' and close, leaving me blinking foolishly at the screen. I tried again and again and again. Same update, same error. Now there is a new one out and I cant update to that either because it says 'Update error'
D2) Nokia Music Store application for my phone now cannot even get to the main screen from where i can search or choose tracks from. The only place I can get to is the store selector from which you choose what country you are from. If I click on UK (where I live) it displays an error message saying, "Music Store: Unable to perform operation". I had this error before on the web browser but it soon went later on. No matter how many times I click on it the same message will keep on coming and coming. I even tried the Music store from my PC which leads to the next problem.
D4) Nokia music store for windows XP. Now updated to Nokia Ovi Player cannot and will not recognise, connect and sync the music from my phone in any of the USB modes the phone is on (PC Suite, Media Transfer, Mass Storage, Image transfer << NONE OF THOSE) this is something completely new and did NOT happen before the formatting of the memory card! The phone isnt even recognised in Music Store/Ovi Player and asks for a phone to be connected whereas PC Suite/Ovi Suite recognises it and fully works. I even tried pressing the 'Sync' button in Ovi Suite on the music page and it says something like 'Could not transfer'.
D5) The ovi store application will NOT update from Ovi Suite. The error message given says: "Internal error - could not update ovi store".
<<<<<<<<<<ALMOST FINISHED PEOPLE, JUST 2 MORE THINGS>>>>>>>>>>
After all this rubbish I decided to do a full master phone reset to the phone memory only. I took out the memory card and did a hard reset. Everything back to normal. Updated everything on the phone. Put memory card back in..... 'readying memory card'... the smart thing was that it scanned the memory card and automatically installed ANY sisx, sis, JAR files automatically and put all the media files into the library automatically. Hence the name smartphone. I, on the other hand, didnt wait for it to finish as it was taking a good hour to do so and I tried cancelling it, tried to turn the phone off, took the card out and then put it back in (which worked but restarted the 'card-readying process') so i took the battery out as the phone went stuck on the readying bit, put it back in and turned it on. The apps were installed but only some of them were and the had their icons missing. This was expected as I had force-stopped the installation processes. I manually installed everything and all was back to normal.
And now, I am here writing to you people to help me out because I have almost all the problems listed back into operation and I dont know what to do. I am not giving up yet - it took me a year of torture to get to this stage and I think I might win this battle
So... any ideas for salvation?? lol

That was something to read! - I don't know any exact solution to your problems.
It might be your phones hardware, might be a false fw install, might be a corrupted memorycard or even a faulty memorycard making problems again and againg. And you might wanna take it to a Nokia care point for an inspection.
But what I would check out is those themes and apps youre mention.
I have both n97 and 5800 with no such problems, but I once had similar issues with my n95 8gb after installing a couple of "homemade" themes from different websites, zedge.com amongst others.
I use nimbuzz on both of my phones, but have no trouble with it, but there could be other problems.
Try also not to force stop any installation as things can get corrupted even though it seems ok in the first place.

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    Verizon is a company that is only out to get your cash and leave you with trash. Verizon has mastered deception. Do not get strung along like I did by calling in and letting them try to fix anything-they are there to make sure you get past your 14 day return period so you are locked into a new 2 year contract and can’t take back any of the accessories you bought for your product. If your product does not work out of the box, RETURN IT IMMEDIATELY, do not call in for tech support and take back any accessories you bought for the product as it also has the 14 day policy too.
    First off let me say that as far as the PHONE SERVICE, it has been great…however…here is what I have experienced with the 3G Droid Bionic and Verizon. I decided to get the Droid Bionic 4G since they are supposed to have 4G service in my area. It’s either their service or the product that is not 100% 4G like my 3G HTC Imagio is 100% 3G, the so called "4G" Bionic flips in and out. I can’t count how many hours I’ve been on the phone with techs at Verizon and Moto but each time, they all had something different to say, but nothing ever worked and if it did, it didn’t work for long before it went back to the same flip flop. There were several other issues as well but too many to list, but one is that when I was tethered and would get a notification it disconnected from the internet...NOT SUPPOSE TO HAPPEN. I had a specific need for the 4G and since it doesn’t work, I don’t NEED it.
    The biggest lie I bought into is that MOTO is/was supposed to release a software update that is supposed to fix the flip flop 3G to 4G. I talked to a tech tonight at Verizon that was honest enough to tell me that if there was one that was going to be released (within my 14 day period) that they would have been notified of that. Well guess what, he doesn’t have any notices. But every person I talked to at Verizon said there was going to be an update, is it another one of those…no one knows their butt from a hole in the grown or was he telling the truth. Well it makes sense now that when I was talking with the second level tech at MOTO he didn’t know what the heck I was talking about. There’s your proof that the people you call and talk to at Verizon are devious, deceptive jerks and are only out to make money off us and could really care less that you just spent a bundle of money on a piece of cow dung and that their only goal is to keep you tied into the 2 year contract.
    After talking with the last tech at Verizon that told me there was no notification of a software update coming from MOTO or at least not in the next two weeks, I decided to take back all my accessories to the Verizon store in my area and return the Bionic tomorrow. But guess what, unlike the rest of America where the return policies are 30 days, Verizon also changed the return policies on the accessories too. So I’m stuck with over $100 of “STUFF” that cannot be used on any other phone. My bad, I didn’t have my reading glasses, look 12 inches down the long small print page to see that it said 14 days, when I bought the “STUFF” and I didn’t know that Verizon’s changes applied to the accessories in there stores too. Why is this and issue because Verizon did have me buy another Bionic phone under a new 14 day policy but because I didn’t realize that same policy applied to the hardware at their local stores, I’m stuck with the “STUFF”.
    Guess what Verizon; you devious, deceptive jerks, what goes around comes around. You are going to get to know me real well in the coming days, weeks, months and years; I’m going to picket until the freakin cows come home and hopefully get on the local news channels too. I’m going to hopefully create a nationwide movement that will either ruin your company or force you to restore the 30 day policy and I don’t care if you try to sue me that will be even better as it will draw even more attention. Money is hard to come by these days and I’ll not let you screw me over like this and get away with it.
    Because you are treating your customers like cow dung, I WILL NEVER extend my contract again; when this contact ends I’m switching to another cell provider. I’ve been with you since 2004 but tomorrow I’m switching my family’s phones over as soon as possible since they are not under any contract; this I hope will catch on and others will do the same. We can support the other companies and help them grow so that they can also provide better cell service and then we the people will have a choice, NOT TO GET SCREWED.
    Verizon, you are going to be the reason that a lot of time is going to be wasted in your stores because of processing numerous returns and a lot of Fed Ex charges on you for people retuning your trash items…unless you want to get it right the first time and or BECOME AMERICAN again and restore the 30 day policy.
    Verizon’s 4G network and or MOTO products still have so many bugs in them that you might as well keep your 3G and wait for another year or so until they fix everything and stop their devious, deceptive tricks, restore the 30 day policy and start selling products that work out of the box. Verizon, you wouldn’t be the first large company that is going to fall if you keep doing this kind of business. See yea on the news.
    One comment for Moto: Do you really want to associate yourself with a company that treats their customers like this? I guess Birds of a feather flock together…and get shot together.
    Yours Truly,
    One very, very, VERY angry customer
    There, I helped you out so that a few people would at least read it. As it was, I doubt anyone would trudge through that WALL of text.

  • How to Get In & Out of Match, Get your Downloads and Run

    How to Get In & Out of Match, Get your Downloads and Run 
    So you have read the marketing hype, and are thinking what you really want is to pay for the service to upgrade your low quality bitrate files to a bit better 256KBPS rate easily, as don’t fancy rebuying/ reimporting or other method
    This guide should show you the fastest route to achieve you upgrades
    It assumes you’re working from your main music library, and know something about IT, and have <25k of music files
    Backup your music files
    If you know how to do this, its simple right – so once done then move to step 2, if not read below so you don’t blame me for a loss
    Transfer Hardware
    your choice the transfer hardware, suggest offline harddrive via USB3.0 (blue USB connector/eSata/ 1494b/1GB NIC/etcetera but your call
    If you use USB2.0/ 100MB NIC/1394a or other lower transfer method, accept the time hit
    Don’t use Time Backup/local disk backup software unless you have RAID 5 setup or better (and if wondering what that is, you almost certainly don’t then)
    Don’t use  internet backup service unless you live next door to the hosting company, with stunning internet connection to envy 99.9% of the human race, remember this is the fast method folks)
    Transfer Software
    I am assuming you know how to do a copy n paste/ robocoby/xcopy/drag n drop or whatever method turns you on via finder/explorer/cmd window ect
    Caveat #01: If not sure how to do above, then stop now as you are not IT literate ready for this
    Find your music files and back them up
    Now keep the computer running, preferably with nothing else running from this point for ease of use bar an active internet connection, and power saving switched off
    If you know where the files are great, backup the files, but some don’t so for them as below
    Caveat #02: if you don’t know how to find them your most likely on default settings, or sitting with a legacy from a past upgraded machine - below should help but you might want to stop now if you have never been curious about the location before
    Within iTunes , go to [Edit/Preferences/Advanced] and note down the location shown for Itunes Media Location
    In the same location of preferences, hit [Keep iTunes Media Folder organised] and let the application do its stuff.  You will end up with the location in 1ciii a ready to copy location which for simplicity of topic, copy the whole folder and its subfolders.  You may end up with some extra copies of music files (an iTunes safety mechanism, but it won’t show in the folder location, and we can ignore later on)
    Enable Match (after paying for the service)
    Run Match
    Accept that the Apple iTunes process is not perfect, may crash/stop/pause and reboots will be needed, and we can move on so to speak. Key here is you cannot do an unattended script or assume no end user interaction needed L
    Turn on iTunes Match, notice the new ITunes Match on the left hand sidebar, click it, then hit the Start button – if it works and you eventually get to STEP 3 perfect.
    If it fails before getting to STEP 3, reboot and restart
    If this still fails to get to STEP 3, then create a new iTunes database (browse forums on how to do), read your media files from the location in 1civ
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    Once STEP 3 starts, CLICK STOP - ASAP, as all this does it upload data, and you don’t want to do this, just get your upgraded files (remember the title of this entry your reading!)
    This also avoids future issues with Album art lost
    Delete Matched low bitrate files
    Create a NEW SMART playlist, with two criteria
    Show all files with bitrate is less then 256
    Show all files where iCloud status is MATCHED
    In the new playlist, click it and it shows the files we want to blow away. 
    Click Edit / Select All then
    Click ctrl in windows/apple  (cmd) logo in mac, and press delete button, ensuring you do NOT tick the delete from iCloud Option.  Now want a few mins for it do do its stuff.
    Download Upgraded BitRate Files
    In the same location as 5, reselect all, and right click, and select the option to download all, and off it goes
    On the lefthand sidebar in iTunes, click Downloads, and you will then see in the middle bottom screen an option for simultaneous downloads (select it)
    Your done Just let the app now do its stuff. I would ignore the message saying you can get on with other things, and use anther machine, preferably not using the same internet connection.
    Optional Steps:
    Click randomly from the Itunes/Matched/256KBPS listed files, and play them.  Not all the files, one every 30 or so, and just the start, then last few seconds to check not dead or corrupt files.
    Update your Step 1 backup with the new files, which is going to take up more space, guess at 40%.
    Kill your iTunes Match account (both the recurring automatic subscription, and  the account if not continuing to use the store part of iTunes)

    bump

  • Buongiorno Pests- How to get your money back and why you should

    Buogiorno, make millions from thousands of us who unknowingly are subscribed to services which we had no idea about. It is easy to get a refund and the service stopped because they are very aware that what they are doing is wrong, but they rely on the hundred and thousands of us who dont check our bills because lets face it a mere £1.00 here and there will not alert you. The reason I was alerted was because I have 4 children all who have Iphones and they are all on my 1 account and I pay a nominal amount on a contract, which all of a sudden started to go over by £11 one month and now the 4th month it has gone over by £50.00 all because of Buogiorno, none  of my teenagers knowingly subscribed to anything I contacted Tmobile who immediately blocked the intrusive company from any future attempts at taking money, but they could do nothing to stop them from taking money for the things we had subscribed to albeit without our knowledge. Tmobile sent me the following information 0207 6499customercareuk@buongiorno  I called them on a Sunday, got a response but had to wait patiiently on the phone going through all the options until I got to a human being. I was direct, saying you have essentially stolen money from my account and I want my money back for every single phone as we had not subscribed to any such service. The lady at the end of the line, was very nice very accomodating and effortlesly proceeeded to de-subscribed me, and even asked, "Do you want a refund for this account" so make sure you make it clear you want a refund because otherwise they will simply stop future payments coming out. it is clear that customer services are very very well trained in handling what they know is happening every day, complaints and refunds, and they happily oblige, lets face it the number of us asking for our money back is few in comparison to the hundred and thousands who dont even know whats going on. This is a multi million dollar law suit waiting to happen, any one out there with the time and money to take this giant fraudster on will make a difference.- These fraudsters are pretty cleaver a couple of pounds from hundreds and thousands of people accross the world will make anyone a multi millionaire if not billionaire. They still make you go through hoops to get your money back- sending you an email, then you have to apply for your refund quoting the refence number they give you and it can take up to 7 days and maybe 48 hours to get the email from them, basically they hope you dont bother feeling happy that they agreed to refund you. Do note that the advisor's are so well trained that they will not argue with you, will not agree or disagree to anything you say, simply give you a reference number for the call  and a reference number for the refund, thanking you all the way. Thousands of us have made millions and the same thousands of us can BREAK THEM-PLEASE GO AND GET YOUR MONEY BACK TODAY!! and  lets show them that covert fraudulent business will not get the better of us all the best I hope it helps and dont take no for an answer!!

    After having been ripped off since March 2014 to the tune of 82p plus VAT per week, I decided to find out a little more about this Company and I called them directly....much to their surprise..!  Save yourself the bother of using the Customer Care number with it's barrage of automated questions and call the Buongourino offices in Shoreditch directly. They are based at 57-63 SCRUTTON STREET, LONDON , EC2A 4PF.  Call them directly on 0207 613 6000 and you will be expressed through to Customer Services  person and offered a refund via PayPal without any questions.  ******************** C A L L   O N   T H I S   N U M B E R   TO   G E T   S  T  R  A  I  G  H  T    T  H  R  O  U  G  H   ************************** ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••  0 2 0 7  6 1 3  6 0 0 0  •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••              (do not bother with the official Customer Services no. 0207 649 9636 - this is possibly a costly diverted internet number, not local) ***********************************************************************************************************************************************************A rather alarmed and flustered  Buongiorno receptionist initially denied knowing anything about this iFortuneCookie phone app scam , but coudn't hide it and then very swiftly put me through directly to an actual customer services agent who had a well rehearsed and scripted reply for everything.I suggested that I was about to issue Boungiorno UK Ltd with a claim for my money back through the small claims court to which she explained that their process is fully legal. Sadly, it probably is, but is morally twisted in my opinion.However, she struggled to talk me through the process of how I might have unwittingly signed up, but she let slip at one point that the 'subscribe' button is actually a 'play now' button.This practice is totally immoral, deceptive and it is hard to believe that this is legal. I asked for the name and addresss of their CEO  or Managing Director as I would like to send him/her a personal letter or maybe even arrange a face to face conversation to explain to me how they operate, but she refused to give out this information.I have yet to see if the refund happens..!If I do not receive a refund soon, I will be taking a visit to their offices, at 57 Scrutton Street to politely collect my refund in person.. I will keep you posted.. FYI:  Companies House information:  Name & Registered Office:
    BUONGIORNO UK LIMITED
    57-63 SCRUTTON STREET 
    LONDON 
    EC2A 4PF 
    Company No. 04101267Tel 0207 613 6000 

  • Can you get your photos back after the iphone does a restore

    Can you get your photos back after the iphone does a restore?

    Actually, wrong.
    The tech support people can help with Playbook purchased apps. If you've called and they said they cannot, you were lied to.
    Even in the link you posted, in #10, it states clearly "App Refund related matters are handled by BlackBerry Customer Care." That, my friend is accessed by the support number. Again, if you were told otherwise, you should inform them of such or ask for a manage/supervisor.
    And, you don't have a "Partner ID" because you are not a "Partner". The section you're referring to applies to mobile providers, which are the Partners.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • TS3212 how do you get your itunes back if you uninstall in on your computer

    how do you get your itunes back if you uninstall in on your computer

    Does the book show in the Purchased tab in the ibookstore in the iBooks for downloading, and the amount that's come off your card is the book's price, it's not a temporary store holding charge (which should disappear within a few days or so) ?
    If it doesn't show in Purchased then you could check to see if it shows in your Purchaes history so that you can use the 'report a problem' link from it : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If doesn't show there or the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
    For the card being declined, if it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
    If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support as above and see if they know why it's being declined.

  • Adobe, when can you get your act together?

    I just installed Master Collection CS6 on a new machine and updated it to the latest versions.
    But, the installer is still so utterly stupid and I have been complaining about that for years, filed numerous feature requests, but nothing happens. It is still the same  approach as three years ago and nothing has improved.
    What do I mean:
    Every program in the Suite installs up to 40+ languages in the AMT directory, it repeats that in the Legal directory, then again repeats that in the OBLRes directory , sometimes even in the LMResources and RegLoc directory.
    On a typical install this eats up more than 3 GB of space, just in order to show me the EULA in Afghan, Rumenian, Finnish, Arabic, Mandarin, Bulgarian, Taiwanese and what have you. Not only that, these files are replicated a multitude of times, slow down the download and installation and require quite some effort to get rid of that crap.
    Adobe, why can't you make a simple installer like Microsoft that installs in either the selected language or the location that is set for the computer.?
    There is no use for me to see your legal rights in one of the many (for me) unintelligible languages. Make it simple and save people time and around 3-4 GB space. Additionally, store all that crap in a central place like Adobe/Common, instead of replicating this all over the place for each and every application in the Suite.
    Since you have never done anything with my earlier feature requests, this may be the better way to get your attention.
    Sorry to sound so p*ssed off, but having to go through each and every program to clean up your mess, does not make me happy.

    Thank you for your feedback Harm.  I will certainly be happy to pass on your feedback.  So that I can also verify this behavior can you confirm which operating system you are installing on?  By the reference to Adobe/Common it would appear you are using a Windows operating system?

  • Top Five Reasons on how to not get your iPod Stolen In N.Y.C.

    Ok Im doing this because you constantly hear about ppl getting robbed for their iPods, well here's how not to.
    5. Keep Your iPod Out Of Sight!
    Listen to your Inner Voice if you feel Like someone's watching you Leave The iPod hidden.
    4. Keep the Volume at a normal Level!
    Listening To Loud Music is a sure fire way of getting stripped of your iPod, **** If you hear some one blasting Music in their ears it's a sign that they have a kind of portable Mp3 player, Cd players and cassette players volume doesn't go as loud as an iPod Does.
    3. Don't carry your iPod in Plain Sight!
    2. Save the Video's for other places!
    Watching the latest Video or Movie on your iPod on The Ferry ,A train, Bus or in a Train or Ferry Terminal is a sure way to end up with out your iPod.
    And the Number One reason on how to not get your iPod stolen In N.Y.C.
    1. Change the dayum Headphones you idiot!
    The Typical iPod Headphones are a dead give away that you have an iPod so What if you feel like you have "Status" Now that you have an iPod keep wearing the iPod headphones and your gonna lose that "Status" Symbol, I Use a Cheap brand of Headphones that sound better the the apple headphones and I travel to the City a Lot my iPod stays out of Sight and I don't have no problems with ppl trying to steal it.
    So now Who's Smarter?

    wooHoo! yes! common sense people.
    you know that anyone who's had their ipod stolen has done these things.
    as added protection I have long hair so I use a headset without a band. and you can't tell I'm using headphones.
    and aren't apple earbuds just awful.

  • Did anyone else have endless problems getting your...

    I am astonished by BT. As a new customer, I thought I would go for BT as they seem to be pretty reliable once set up which is the main thing I need. I had heard reports that getting your line connected and set up can be problematic, but I never thought it would be as bad as this!!
    I applied online on the 25th of Feb and all seemed good with an engineer due on the 3rd March to connect the line and broadband to be activated same day. This didn't happen. After a very long phone call, most of it spent on hold, I was advised that they would call back after 48 hours to let me know the new date for an engineer to visit. I never got a call. After another lengthy cal, I was finally given an activation date of the 11th March. This was interesting since the phone line wasn't connected. Not a problem I thought as I had then received a letter telling me an engineer would come to connect the phone on the 16th. The hub arrived on the 11th as expected, the engineer on the 16th. This is not the end of the story!! I am still waiting for the broadband to be activated!!! After the engineer left, still with no broadband, I called BT and it turns out that they never activated it. They are looking into when they will be able to do this and will give me a call back!!!!!
    Has anyone else experienced anything like this? I am at serious risk of going bald after ripping all of my hair out in frustration!!! Is it worth waiting a bit longer or should I just cancel the whole order since they have yet to deliver the service I have subscribed to?!?! If I ditch BT, does anyone have any suggestions about who I should go with?!

    Thanks for the email!
    Here's the latest:
    I have phoned somebody at BT everyday since the 16th, always being told I would get a call back within 24hrs, but never getting that elusive call back. I have to say that everyone I have spoken to has been very friendly, looked into the problem for me, and has done everything that they can to help, it seems that it is the teams they pass the query on to that are the problem. The lady I spoke to yesterday credited my account with a months broadband as an apology for all of the problems which is nice.
    I got a text message and a couple of emails in the early hours of the morning today saying my broadband was active and ready to use. It isn't. I phoned again today and was told to ignore the messages as they are wrong. My new (this is the 4th one now) activation date is the 26th. So this means that thanks to the credit to my account, I am not paying for something that I don't have! I might as well not have bothered placing the order in the first place as I'd be in exactly the same position I am now, but would have had time to eat lunch on my lunchbreaks instead of spending them on the phone to BT!
    Anyone want to place a bet on whether I will be connected on the 26th or not? Maybe it will be 4th time lucky! Personally I really doubt it. Order will be cancelled if they fail this time.

  • Latest Scam To Get Your Apple Id.

    Hi,
    Just for sharing. Recently i've lost my ipad mini 2 wifi only(with passcode on, ios 8.2). I gone through many website try to find a way to track or recover but there's no solution except changing my apple id password for security reason. But 2 days ago someone send me a sms to my phone (since i use find my iphone apps and report as lost phone with my handphone number hope that someone will contact me). that person just mention they bought an stolen ipad from somehwere and ask me as if i were owner. Of course i replied yes and told them i would pay some money for them if they return the ipad to me. But there's no reply. The next day i got a sms stated that : LOST IPAD LOCATION HAS BEEN FOUND, PLEASE SIGN IN AND VERIFY YOU APPLE ID ON HTTP://verify.appleidlocation.com APPLE SUPPORT.
    SInce i'm curious and hope can track my ipad, i log on to the web which looks exactly like apple website but its fake( its really hard to tell its fake). The page ask you to log in with your apple id and password. After key in everything they will lead you to the original apple website(even you key in whatever invalid email and password). After found out that something was wrong and i try to track the ipad using the find my iphone apps and its gone.
    What i understand is with the new ios 8 eventhough u lost your apple product as long as you report as lost phone using find my iphone app, other people cannot reuse the apple product unless they know the previous owner apple id and password. Now they will use this way to get your apple id and password:
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    2. Send them a text message that notice them their lost product were detected and log on to an apple fake website verify.appleidlocation.com
    3. After they key in the apple id and password, (Voilà, they got your apple id and password), the page will lead you to original apple website after u log in.
    4. Party with your apple product.
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    Hope apple will take down the site verify.appleidlocation.com so that nobody will get cheated.

    Boonaboon wrote:
    Hi,
    Just for sharing. Recently i've lost my ipad mini 2 wifi only(with passcode on, ios 8.2). I gone through many website try to find a way to track or recover but there's no solution except changing my apple id password for security reason. But 2 days ago someone send me a sms to my phone (since i use find my iphone apps and report as lost phone with my handphone number hope that someone will contact me). that person just mention they bought an stolen ipad from somehwere and ask me as if i were owner. Of course i replied yes and told them i would pay some money for them if they return the ipad to me. But there's no reply. The next day i got a sms stated that : LOST IPAD LOCATION HAS BEEN FOUND, PLEASE SIGN IN AND VERIFY YOU APPLE ID ON HTTP://verify.appleidlocation.com APPLE SUPPORT.
    SInce i'm curious and hope can track my ipad, i log on to the web which looks exactly like apple website but its fake( its really hard to tell its fake). The page ask you to log in with your apple id and password. After key in everything they will lead you to the original apple website(even you key in whatever invalid email and password). After found out that something was wrong and i try to track the ipad using the find my iphone apps and its gone.
    Rule #1
    NEVER follow a link in an email or SMS message.
    You should have gone directly to icloud.com and signed in to check the location of your iPad. This is a social engineering attack that works successfully as planned. Here's the domain information:
    http://www.networksolutions.com/whois/results.jsp?domain=AppleIdLocation.com
    Looks like the domain was created on April 9, 2015
    By the way, if you use the same username/password on other websites, change those passwords as soon as you can before the bad guys take over your other accounts.

  • Nokia - Get Your Act Together With This Important ...

    Hi all,
    Here are my main gripes with Ovi Suite:
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    3. When syncing contacts no opition to make the phone no. 1 priority for sync, therfore you often end up with multiple copies of same contact and/or deleted contacts re-appearing - probably from Ovi online and Ovi Suite.
    4. Doesn't recognise personal folders in messages.
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    Mick

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