6500 goes offline for no identifiable reason

The setup consists of a toshiba laptop, a linksys router and an HP 6500 printer conected wirelessly. All components seem to work and items can be printed. But, for reasons unknown, at some later point in time (hours, days, ...?) printing will not work when I invoke that command and the only indication of the probelm is the message "the printer is offline". I've tried numerous diagnostics (including the HP printer diagnostics tool ) and fixes, but the only thing I found to restore the printing is to reinstall the printer.
The questions are what is the likely cause of the problem and how do I fix it ?
Thanks in advance.
Paulo

Hi,
Please use the following article to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

I have two mail accounts using mac mail. One account goes offline for no apparent reason. Check mailbox menu all accounts online, password correct, etc. but still can't get back

one account goes offline for no apparent reason. I check Mailbox drop down menu for Take all accounts online, check correct password OK, turn mail off and on, reboot computer, etc. Nothing seems to work. Has happened in the past, but has also "fixed itself" after unknown time periods. One account has not been working now for awhile. I would like to get to the bottom of this.

Hello,
Who is your eMail provider, the part after the @ sign?
In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
Then click the Show Details button & Check again.

Motion Clock going offline for no apparent reason.

i have a motion file of a countdown clock, downloaded from Industrial Revolution and adapted for my own use.
It went offline yesterday, and I figured I had done something silly in error without knowing. This morning it has just done it again twice - for no apparent reason.
I imported it into my project via the browser, dropped in the timeline, rendered, all smiles. Then within a few minutes a alert appears telling me its gone offline.
Any ideas?
cheers
hugh

Hi JThorne,
The HP Color LaserJet 2605dn is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP Envy 120 goes offline for no known reason, WiFi connection appears good

HP Envy 120 installed on WiFi network with Linksys EA-6500 router / WPA-PSK, working fine for several months.
Now, I can print a few pages, but then the I get a "printer offline" message even though it is still connected.
I verified IP address (fixed) and verified that I have the latest drivers via HP Update on the PC and automatic updates directly on the printer.
When this problem happens, I have found that by turning WiFi off, then on again, printing resumes for a while.
I have verified that the auto-off setting is OFF.
Athe configuration tests come up clean. Signal strength is 5 and I have no reason to suspect that is an issue. I am not sure this is relevant, but the "disconnect count" shows 5 in the past 24 hours, with 612 total.
Sofware environment is Windows 8.1 Pro on a Dell XPS-8500, but no reason to suspect this setup as the previous Envy 112 worked flawlessly before it was moved elsewhere.

Looks like you have done item 2, but you need to verify item 1.
These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.
1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual).
    This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this
    first if needed.
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 2 mins. Power on router wait 2 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
Under Home or Work (current profile) / Network Discovery.
Select "Turn on network discovery" and save changes.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Color LaserJet 2605dn going offline for no apparent reason. Need help!

There are four of us with these printers in our finance department. Two PC's are running Windows Vista and two Windows 7. The printers are networked but installed locally on each PC. Routinely all of these printers will go offline at the same time and there seems to be nothing that helps. Our IT's answer is to buy four new printers but these printers work great when they're working. There has to be a solution to this mystery out there somewhere. I would appreciate any suggestions.

Hi JThorne,
The HP Color LaserJet 2605dn is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Annoying - Mail goes offline for no particular reason

I've seen enough in these postings to know that there is a bug in Mail. My situation is that I have four e-mail accounts that come into Mail through one cable provider. I constantly have problems with the little triangles saying "Offline". I used to think that there was a conflict with Entourage (which I use for a fifth work account) but now it is happening when I don't have Entourage running. I can quit Mail and re-open that fixes it for awhile. SOmetimes it doesn't happen for three days, and then sometimes four times in an hour (like today which is why I'm writing this)
I do have a wireless connection. Could that be part of it?
THanks
PB G4 Mac OS X (10.4.7)

I am having a recent spate of the same activity... am running OS 10.3.9 and Mail 1.3.11. I too am connecting via a wireless Lynksys router on an open network which has NOT been changed in any way.
First time this arose arose was just 4 days ago, and what seemed to 'fix' it for a time was to take mailboxes offline (even though Mail indicated they were all still online) and then go back online again.
Then two days ago, and doing that fix only worked after several attempts over a period of hours.
Today, it is resisting all attempts.
When I do a mail check, the mail client's 'progress area' (the grey horizontal band) quickly reports connecting to the server, or even the authenticating step, but then stops and 'chimes' (that there is no new mail found). Checking webmail, of course, I see tons of mail waiting for me to come collect it.
I wonder if we have a bug here, given our synchronistic experience of symptoms. Also wondering if Mail is mad at me for having so much stuff in there...

Vonage Adapter on Network Magic Pro goes offline for no reason

1. Network Magic version: 5.5.9195.0-Pure0
2. Internet connection via Texas Communications in Bryan, Texas which is line of sight tower transmission to the dish receiver
(modem) on my home. http://www.tconline.net/default.htm
3. Texas Communications Modem - Motorola Canopy (Motorola Wireless Broadband Platform)
4. D-Link Router DIR-615, Hardware version B2, Firmware 2.25
5. Problem device is Vonage Voice over IP box (Vonage V-Portal Digital Phone Adapter) wired to the router.
6. Computer uses Windows XP Home Edition with sp3.
7. AVG version 10.0.1204 Anti-Virus Free Edition 2011
8. Windows firewall.
The problem occurs when the Vonage adapter drops offline (according to Network Magic Pro) for some unknown reason. The icon for Vonage dims in the NMP map but the Vonage phone continues to work at a degraded level (about every 2nd or 3rd word spoken is not received).
I've tried port forwarding the Vonage adapter but this doesn't keep the adapter online.
Once the Vonage adapter drops offline the only way I've found to correct the problem is to delete the adapter from NMP then
re-install it again. There doesn't seem to be a way to wake up the adapter once offline. I can reboot my network computers and this doesn't affect the Vonage adapter.
Help!

You have to do a little better than that.
Printer?
current drivers?
Network? wireless? or bad USB cable?
1st I've read here.

Mail keeps going offline for no reason

During the course of a day Mail keeps going "Offline" and coming up with a dialogue box asking for me to re-enter my password. I've checked in my "account" and the information is still there so I manually have to click to go back "Online". But it repeats about every 15 minutes. Restarting the computer does not fix it and it's been happening for about 2 weeks now. Sometimes when I click to go back "Online" it doesn't happen straight away and I have to wait a few minutes. Very frustrating!!!. Sending mail is fine, it just affects receiving mail.

If Mail keeps asking for your password when retrieving mail, then it may very likely be that the password you entered has become corrupted in the Keychain. You should try this:
Open Keychain Access>Passwords and scroll through the list to find that specific entry and delete it; quit Keychain Access.
Restart Mail and enter your password again when it asks, and check the box to save it in the Keychain. If things work as expected, it will not ask you again unless your Keychain or an entry in it becomes corrupted again.

After upgrading to Mavericks, the free space on my SSD keeps going down for no apparent reason

I downloaded Mavericks and installed it on my macbookpro ( with Crucial M4 SSD) and the free space on my ssd keeps going down for no reason. I reinstalled it from a bootable flashdrive, and the free space went from 20G to 60. Since then it keeps going down and I am now on 48G. I cannot find the source of the drain. Anyone else with the same problem?

http://reviews.cnet.com/8301-13727_7-20025542-263.html
I have not tested the solution suggested in the article linked above.
But hope it helps.

T61: Very slow transfer/copy (write) speeds, disk goes offline, for 1TB HGST (in 2nd HD caddy)

I put in a small 250GB Samsung SSD in my aging T61 (T7300 2GHz, 4GB RAM). Results while mixed are better than my existing 1TB HGST drive. I also decided to move my 1TB drive to the 2nd HD caddy (in place of the DVDRW).
However, I noticed that the transfer (write) speed is extremely poor. Shortly thereafter during transfers, it aborts, and the 2nd HDD goes offline (and is not even visible in Windows Explorer). Checking Device Manager does not reveal any lack of or missing drivers. I did however run Samsung's Magician software (with reliable settings, instead of high performance settings). I wonder if that made any changes to cause this.
I am wondering if it would make more sense to boot off of SSD in the 2nd HD caddy instead of the primary bay, have not tried this option?
Any additional configuration help/ideas/tips will be gratefully appreciated!

Your SSD will be able to read/write at speeds upto SATA1 specs allow (1.5 Gb/s). This can be increased to upto 3.0Gb/s if you install the "middleton" bios which is a lenovo bios that was modified by a 3rd party, however transfers to your ultrabay will be reduced to PATA speeds so even though you have an SATA drive, your max transfer speed will be limited by the interface. This usually isn't a problem because most users keep the data that requires fast access on the primary drive like your OS, installed programs and swap files and use the second drive just for storage.
This should explain the speed issues, but not why your drive is cutting out. If you're using a generic adapter that could be the cause. I've seen some that have poorly fitted connectors and when it comes to generic parts it's difficult to tell the good ones from the bad and the genuine adapters are difficult to find. The only easy way I can think of to confirm this theory would be to substitute a known good part which would be a problem if you don't have one handy.
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

Voice-over audio goes offline for no reason. Is there a way to prevent this from happening?

This is happening on both my editors. I will add a voice-over track to the storyline and if I close out that project or close out FCPX, sometimes my voiceover track is offline. NO, I DID NOT MOVE THE FILE OR ERASE ANYTHING. I appreciate any input.

Hey there 79usma79!
I have a couple of articles for you that can help you troubleshoot the issues you are seeing with iTunes on Windows XP. The first is a general troubleshooting article, which can be found right here:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
This article can help you find out if there are any conflicts between your copy of Windows XP and iTunes, and can tell you what to do if there are. Before going down the troubleshooting route though, you should take a look at this article, which can help you back up your entire iTunes library to an external hard drive, so if this issue is recurring, you will be able to restore from that backup and will not have to worry about losing your playlists or music again:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
Thanks for using the Apple Support Communities!
Cheers,
Braden

My outgoing mail server goes offline for no reason

I've confirmed all my server settings, tried multiple ports, checked and unchecked SSL, chatted with my domain serve

OS X Mail: Troubleshooting sending and receiving email messages - Apple Support

Mail takes all accounts offline for apparently no reason

For reasons unknown, Mail takes all my accounts offline. If I take all my accounts online and then click "get mail" all accounts are taken offline. This started with one account and suddenly spread to the other accounts. They are all POP accounts. The first account that did so for some reason would not allow me to change the smtp and the only choice was "account name - offline". Any ideas? I check mail manually and dont have it set to check automatically so it is not a question of checking too often. My iPhone is not set to check the accounts either...I dont have mobile me. Thanks...

I can't help here... but give my input about mail- I get sporadic weird things with mail and just learned to ignore them like a fly buzzing around the head. After a while it goes back to normal. Things like mail asking for passwords (I now just cancel this instead of re entering passwords), accounts going off line, mail freezing- this happened like three times this week... but not last month...

Clips went offline for no apparent reason

Has anybody recently had the problem with saved sequence, FCP5, in which some clips went offline without any reason whatsover? The offended clip also disappeared from my scratch disk. I had to do the capture over again.
There were some such occurences of this issue listed last year but no reasonable explanation or solution.
Milan

I just experienced this today. It involved all of the clips in a multiclip sequence. I edited the project, worked on some other projects, and suddenly it said it couldn't locate the captured files.
All of the clips were captured using Capture Now.
One clip WASN'T lost...the only clip not included in the multiclip sequence.
The files did not show up in Finder anymore. I knew exactly where they were located and also tried Spotlight. They simply vanished abruptly.
Very strange and frustrating...and a big waste of time.
PowerMac G5 Quad Mac OS X (10.4.6) 8GB RAM, 1 Tb Hard Drive space, NVidia GeForce 7800GT, FCS5.1 (Universal)

Mac mail: keeps going offline for outgoing

Mac Mail account won't send mails - recieves fine. Checked all settings and tried various changes to no effect. Basically says it's offline after trying to send. Account had worked fine for several months until 2 days ago... any help welcome.
Running OSX 10.5.8 on macbook, Mail is 3.6 [936]

If Mail keeps asking for your password when retrieving mail, then it may very likely be that the password you entered has become corrupted in the Keychain. You should try this:
Open Keychain Access>Passwords and scroll through the list to find that specific entry and delete it; quit Keychain Access.
Restart Mail and enter your password again when it asks, and check the box to save it in the Keychain. If things work as expected, it will not ask you again unless your Keychain or an entry in it becomes corrupted again.

6500 goes offline for no identifiable reason

Similar Messages

Maybe you are looking for