6700 Officejet Printer - cannot cancel and cannot stop 2-sided printing!!​!!!!!!!!

Question

Officejet 6700  - In Word cannot find way to stop it from 2-sided printing!  Nor can I "cancel" a printing process.   Going into the "Printer" does not give me the normal options to check what is in que or to cancel.  In Outlook can cancel 2-sided, but is still coming up each time.   Did not do any of this until past week.

Answer 1

Hello LH16.
I understand you are unable to remove duplex printing from Microsoft Word. First, I need to find out what version you have? Please indicate what year it is.
In the meantime you could reference this document on Disabling Duplex Printing in Microsoft Word. This document is referring to version 2007, but this could help resolve your issue.
If you are unable to cancel a "print process", then try this:
On your printer you can press the Red X. If this doesn't work, then unplug the power cord from the back of the printer. Plug the power cord back into the printer. You can also cancel the document from the Print Queue on your computer. Just go into the print command (which is your Print Queue) You should see a document, right click on your mouse and click delete.
Once I know your exact version of Microsoft Word I can assist you further.
Ashley
I worked on behalf of HP.