9.3.1 esscmd esslang error

Hello,
We have been running a report script on a PC. It worked great until a new user was given the PC. Then we started getting the following output in the esscmd file:
Essbase Command Mode Interface - Release 9.3.1 (ESB9.3.1.3.1B002)
Copyright (c) 1991, 2007, Oracle and/or its affiliates. All rights reserved.
U.S. Patent Number 5,359,724
U.S. Patent Number 6,317,750
ESSLANG environment variable not set
Failed getting locale. Please set proper ESSLANG environment.
The ESSLANG is set correctly to English_UnitedStates.Latin1@Binary, and all other essbase related environment variables appear correct.
So first I thought, the previous user had local admin, and the new user does not, so maybe she needs local admin. But that did not resolve the problem.
We have traced the problem to the esscmd, which gives us the error when run at the command line. So I re-installed the Administration Services. We still get the error.
Can anyone advise us on why esscmd cannot read the esslang variable?

Check you environmental variables related to hyperion
Go to control panel->system->system properties->advance->environmental variables. or right clik on my computer >advanced>->environmental variables
You should have something like this C:\Hyperion............... in your classpath variable.
Also do check your Essbase installation logs

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