9320 battery doesn't charge properly

I have a .month and a half old 9320 and the Battery doesn't charge properly and is clearly alto. How do I et a replacement sent out?

Hi and Welcome to the Community!
Typically, this would be a warranty issue...and your warranty is serviced by whoever you agreed that to be when you purchased your device. Normally, that's the original place of purchase (which might also be your mobile service provider) or an authorized service center -- it varies by region, so check your original purchase documentation for your specific warranty provisions as well as methods of exercising it. Keep in mind that BlackBerry provides no first level support for anything...including warranty...all support starts with other parties, who can escalate to BlackBerry if needed.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Win 7 (Sony Vaio) Battery Doesn't Charge

I have a Sony Vaio VPCEB11FM notebook with Win 7 64 and suddenly the battery doesn't charge. During shutdown, Win 7 was installing updates and before it was done it went off.
After that Win 7 doesn't recognize the ac adapter plugged in and the battery doesn't charge.
The updates downloaded are not running or installing.
I have tested the ac adapter and battery on a laptop exactly like my one. And it worked just fine.
There are no updates available for battery from manufacturer.
The charging light is off when i plug the ac adapter.
The laptop works without battery, but plugged in ac adapter.
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Hi
I've had a number battery problems to do with rapid
discharging and not charging properly - the batery was nearly new and previously had 3 hours life before an update ... Sony Support
have been worse than useless ... In case it helps (given that your problems started after your Windows 7 update) - my
problem was not the physical battery (or BIOS or drivers or a number of other things I checked) but the Sony VAIO battery management software which stopped working after I installed the 64-bit Windows 7 update Service Pack 1 (SP1).
There may be no harm in just trying to re-install the Sony VAIO Battery Checker software - it worked for me ... To do this, run
the VAIO Care Recovery and Restore programme (from the start menu), use the Recovery option  - Reinstall Applications and Drivers – and re-install the Battery Checker
(tick the check box option).
Hope this helps :)
Here's the full detail of what happened to me in case others have similar problems:
Warning to all 64-bit Windows 7 users: Do NOT install Windows 7 SP1 !!!!!   If you do and
the Sony VAIO battery management software ruins your battery, Sony Support won't replace it but blame Microsoft instead.
After I installed the Windows 7 update for SP1 my battery performance died - the battery would
discharge from 100% to zero in only 52 minutes
(it was nearly 3 hours before installing SP1). In a specific timed test for Sony Support the battery took 47 minutes to discharge to 50% and then rapidly discharged from 50% to zero in the following 4 minutes. In
all tests I performed the machine did not ‘turn off’ but crashed as if the battery had been ripped out, prompting a safe-start by windows each time. From zero charge, the battery was re-charging to 100% charge in about 20 minutes.
Sony Support were useless, so I started to read many technical discussion forums online and found that hundreds of Sony users
have the same problem with battery performance with no solution. Many discussions online have led back to a wrong idea: that the Microsoft Windows system drivers –
battc.sys and
compbatt.sys – used for Microsoft Composite Battery management are too old to be 64-bit versions. This idea is because the Microsoft driver information
displayed in the Device Manager window shows a driver date of 21/06/2006, before Windows 7 64-bit was deployed. However the actual hidden driver files in the Windows System folder (version 6.1.7) are dated 14/07/2009 and are indeed 64-bit versions.
I found this after I spent hours looking for new versions of the drivers and when I couldn’t find any mention, let alone new versions, I then checked the actual file properties myself and discovered the Microsoft drivers are fine (even though there is
a Microsoft Windows 7 error displaying the date using Device Manager). Similarly, a number of people have updated their BIOS with no change to the problem (so I'm leaving that alone).
I then investigated other ideas – and eventually checked that the version of VAIO Power Management and Battery Checker
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However, I tried one final, simple action and it fixed my machine:
I used the VAIO Care Recovery and Restore programme
(from the
start menu),
selected the Recovery option – Reinstall Applications
and Drivers – and re-installed the Battery Checker (check box option).
This fixed the problems with the battery management
where the machine suddenly crashes without adequate warning when the battery is discharging. The
battery now shows a steady discharge from 100% down to zero (remember, before it discharged quickly down to 50% and then from 50% to zero in the last 4 minutes). It also charges back up at a steady (safe) rate rather than rapidly.
Unfortunately, my battery is now damaged but Sony Support do not want to know.  In
the several weeks while the Sony software was not working properly the battery had been rapidly re-charged, over-charged and is now damaged.
The previous battery life of over 2.5 hours in normal use (let alone test conditions
doing nothing) has been reduced to less than an hour since the 64-bit Windows 7 SP1 installation.
Things
cannot still be fully correct with the Sony battery management software because the
battery health status in the
VAIO Control Centre is still displaying
GOOD.
So Sony Support will not replace the battery, even though previously they contradicted themselves by saying I had to run industry standard tests - now when the tests show the battery is faulty Sony then go back to relying on
software that was the cause of the problem. Unbelievable !!!
Moreover, the Sony European Support guy escalated my case (5568077) and the response he got was this is a Windows 7 issue and
not a Sony problem ... Therefore, should I ask Microsoft for a new Sony battery even though it was the Sony software at fault? Even more unbelievable by Sony !!!!!!
So, all Sony VAIO Users - don't install Windows 7 SP1 and expect Sony Support to help.
Most of all - when the Sony VAIO battery management software ruins your battery, don't expect Sony to replace
it.
And now for a bit of a rant to make me feel better ... This was the first time I've bought a Sony - I've had dozens
of Dells over the years but thought I'd try a VAIO for a change ... Given my recent experience guess what my next machine will be? Sony may be making a small financial loss since the Tsunami and online PSP gaming / hacker problems, but with service like
this their VAIO losses will also be significant in the future - Sony just don't get that customers pay for and expect service when we buy a machine ... Idiots!
Cheers RB, England

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You should try plugging it into a wall socket rather than a computer to charge it. The USB port on many computers doesn't have enough power to properly charge the iPad, though even these usually do some charging while the iPad is dormant.
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my battery doesn't charge very well, can i get and install a new battery?

Your post say "my battery doesn't charge very well",
Does it goes to full charge after 4 hours, or 1 hour, a battery that goes to full charge in 1 hour, is a dying battery, as it be totally flat in 20 mins. So if you can get your battery fully charge then monitor how long it takes to discharge playing music (36 hours) or video (6 hours)
That will be a measure of the health of your battery, compared to iPod tech Spec.
If your battery can't be fully charged
Are you charging it off a wall charger or via a PC?
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And it is a NoNO to try charging via a USB Hub or the Mac Keyboard USB port, these do not have the power.
Have a nice day!

Battery doesn't charge but ibook still runs on ac?

I've got a 2004 iBook G4 1.0ghz processor 1.25gb ram. Had it 16 months, no problems so far until today.
When I plug in the AC the laptop runs off this power- the battery symbol changes to show the power plugs- but the battery does not charge. It stays at 49%, no matter how long I wait. I tried inserting my backup battery and it doesn't charge either, it just stays at 26%. The laptop will run off the battery if it needs to, I just can't get any more power into the battery itself. And the leds in the adaptor do not change colour anymore, they are always out. Applecare recommended a PMU reset, which I did, but nothing changed. Next recommendation was to take it in to the shop. I'm hesitant because my original iBook never really came back from the shop... it had 3 logicboard failures and a hard drive failure in the first 90 days. My current iBook is a replacement. Hopefully this is not logicboard as well. If there's anyone out there who has experienced something similar and has some non-invasive advice please help! Thanks.

Same here with my AT270 bought in January 2013. The tablet does not load and remains on the screen with the red battery without recharging.
Even powered on, the tablet does not charge.
I am looking for a replacement battery, but the one I found on the web are more than 50€ would you have a better price?
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Battery doesn't charge

a few weeks ago I left my mbp on standby without any power for 3 or 4 days; naturally the power ran out and it died. when I came to re-start it, I plugged it in and it resumed fine. the same thing then happened again a few days later, although this time it didn't 'wake-up' but had shut down completely, although it started up fine as soon as I plugged it in.
however, since this happened my battery won't accept charge and is permanently at 0%, or -2147483648% according to slimbatterymonitor!
the magsafe connector has the green light lit and the battery icon has the plug icon in it, but it just doesn't charge-up. as soon as the power is removed it dies as there is obviously no power left in the battery.
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any help would be very much appreciated - thanks
hardware overview:
Model Name: MacBook Pro 15"
Model Identifier: MacBookPro1,1
Processor Name: Intel Core Duo
Processor Speed: 1.83 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP11.0055.B08
SMC Version: 1.2f10
Battery Information:
Model Information:
Serial Number: SMP-ASMB012-3462-133f
Manufacturer: SMP
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0102
Hardware Revision: 0400
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 343
Condition: Check battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 8401
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 15
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No

If you can run with the power adapter attached then it is an indicator that there is something else wrong. You could have a bad component on the logic board. If you have Apple Care then take it back to an Apple Store. Otherwise you will need to find a repair shop that will fix it at the component level. Apple would change the logic board and that is big $$$. Your local Apple Store should have a list of local vendors that can do repairs.
There were times that I had a local vendor that was Apple authorized do my repairs and I could usually get the Mac back sooner.
MJ

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it sound like a hardware problem, which shouldn't be occuring.
Regards,
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May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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Is the Middle block in your power cord connected properly?

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Battery doesn't charge AND frequent shut down when only on AC power

Hello all,
I've spent some time browsing and searching this forum to avoid asking a question that has already been answered but I haven't seen a complete answer to this situation so here goes.
I have a Lenovo 3000 N100 model 0768DKU. Battery (P/N 92P1185) started not charging/not holding a change about 6-8 months ago AND the laptop now abruptly shuts down even when on AC power. From the forum I found out about the 18 month battery replacement policy but I'm just a few months past the 18 months so out of luck there. Normally I would just buy a new battery but the last few months I've been getting very frequent shut downs when the laptop is exclusively on AC power even with the battery removed! This has kept me from buying a battery because the laptop won't stay on even when it's plugged into the wall then how will a battery help?
This has really thrown me for a loop since the laptop may run 30 minutes then it's dead like you pulled the power cord. Turn it back on maybe 10 minutes then dead, or 5 minutes then dead repeat over and over.
Steps I've taken since browsing the forums:
Virus scans/spyware are clean
Used compressed air on the fan vent to remove a little dust, opened up and sprayed out dust nothing major.
Speedfan is reporting cpu temperatures of 65C to 69C at 99% idle.
Reseated memory
Questions:
Would a new battery potentially solve this problem? I'm not sure how since it shuts down even with the battery removed and only the power cord plugged in.
Bad AC adapter?
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Any suggestions, I'd hate for it to be motherboard, etc.
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Hard reset didn't work for me either, thanks for the tip it was worth a shot.
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Battery does not charge properly

Hello I am user of Blackberry curve 8250
My phone battery is showing a different problem.
When plugged in to charge, some times it gets higher 40% within an hour and some times it doesn't get high a single percent even after hours of charging. Batery drainage is also high even wifi is closed and no app running.
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Hi!
I'm not sure if there is BlackBerry 8250. Probably 8520? What OS are you running? Updating to the latest OS might solve the battery problem.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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After buying a new one (Dill-5200mAh) I was pleased to get a battery capacity for more than five hours. Unfortunately things changed after about 20 load cycles. Now when I try to charge it, the plug soon turns from amber to green although the battery still has only a very low capacity.
According to 'coconutBattery' the capacity is brilliant (5363mAh).
I also found out that charging seems to work while iBook is switched on.
Any idea?

Hello,
There are a few thing here.
1. Could be a faulty battery. I want out rule that.
2. It could be a problem with your power adapter.
3. Could be an internal problem.
I would check the power adapter and then check the Battery both with a replacement. (or spare)
If you get the same results, then it's internal fault and do doubt lays with the DC In board.

IPhone 5 screen wearing off and battery doesn't work properly.

I've started having this issue almost from the start. It's wearing off from the bottom right side of the phone and even my battery drains faster + the bar shows wrong percentage. My phones warranty is also void now + I couldn't take it to the Apple Store for replacement cause there's no Apple store in my country. anyway my bro is going to Norway after 2weeks so he'll take my phone to the Apple Store to see if they'll fix it for free or replace the device. Do you guys think if they will resolve the issue?
If not i don't think ill buy anything from apple again, my friends also had this problem But if they do resolve it i will be really greatful of them.

First, the phone can only be serviced in the country where it has been bought. And, given the age and use of the phone, it might be time to get the battery replaced by Apple or an Authorized Apple Service Provider. If your device is out of warranty, Apple will not replace it for free, you'll have to pay the Out-Of-Warranty-Service fee:
My iPhone is not eligible for warranty service. What are my service options?
Apple offers service options for an iPhone that is not eligible for warranty service.
Battery Replacement ServiceIf your iPhone requires service due to the battery's diminished ability to hold an electrical charge and it is not covered under Apple's warranty or statutory consumer rights, please contact your carrier or refer to the Battery Replacement Service information.
Out-of-Warranty ServiceIf you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee listed below.
Model
Out-of-Warranty Service
iPhone 6 Plus
NOK 3,090.75
iPhone 6
NOK 2,790.75
iPhone 5s, iPhone 5c,
iPhone 5
NOK 2,490.75
iPhone 4s
NOK 1,890.75
iPhone 4, iPhone 3GS
NOK 1,490.75
The Out-of-Warranty Service Fee includes a NOK 100.75 shipping fee, which applies only if service is arranged through Apple and requires shipping. All fees are in Norwegian krone and include VAT. iPhone Out-of-Warranty Service may also be available from your wireless carrier. Pricing may vary.
How much does iPhone Battery Replacement Service cost?
Service arranged through Apple costs NOK 729.00. A NOK 100.75 shipping fee will be added if this service requires shipping. All fees are in Norwegian Krone and include VAT. If you purchased your iPhone directly from your wireless carrier, contact your carrier for battery replacement pricing.
Back to top
How do I arrange iPhone Battery Replacement Service?
If you purchased your iPhone directly from Apple, contact Apple. If you purchased your iPhone directly from your wireless carrier, contact your carrier. Please do not send any accessories with your iPhone.
copied from Service Answer Center - iPhone /Norway

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- See:
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9320 battery doesn't charge properly

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