A few of my playlists completely disappeared from itunes.

I have all of my devices (my iPad, my iPhone, my kids' iPod Touches and my wife's iPhone) set up to sync wirelessly when connected to wifi. Just yesterday, all of my wife's playlists disappeared from her iPhone. When I went onto to iTunes, they were completely gone as if they had been deleted. She didn't delete them (she never goes onto iTunes) Any thoughts on how this could have happened? None of the other playlists are missing. Only the ones synced to her phone. Also, this is not a new phone. It is my old one, and I never had an issue with it.

Perhaps what happened is that your kids may have (accidentally) deleted those particular playlists on their devices, and that deletion then cascaded through your sync setup to all your other devices.
Something similar happened to me, in that our little guys were playing with one of our iPod nanos and deleted a couple of playlists. When I synced (via cable) that device with my computer, those playlists were wiped from my iTunes library, and then via iTunes Match, also instantaneously deleted on *all* of our family computers and iPhones! So not only were those playlists gone, but I didn't even have evidence of their existence from which I could manually re-create them.
Automatic syncing (whether via Match, or your wi-fi setup) is really great, although it does permit accidental deletions from causing some hard-to-fix, hard-to-identify damage to your music library.
That's just my suggestion, although I certainly don't want to impugn your good kids! :-)

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HT1451 Music has completely disappeared from ITunes library! Please Help!!

Music has completely disappeared from ITunes library! Please Help!!
Hours and Hours of renaming, adding cover photos and so on have been for nothing. Itunes cannot find the files since they're not in the library at all!
I still have the music on my computer but don't want to add it as it is, as I have spent a lot of time "fixing" it! PLEASE HELP!

Did you use spotlight to search? (I'm assuming you have a Mac as given above despite this thread being in the Windows forum). How long have you used iTunes on this computer? Is there a backup to your library, perhaps an only copy of it on a machine you've "retired". Is the media present in the media folder? (Yes, you've answered that earlier.) If so then the media files should have absorbed all the tag changes that you made and reimporting the media into a new library might not be a complete disaster, though playlists, playcounts, ratings etc. would be irretrievably lost.
tt2

Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Hello surig84,
Thank you for providing the details of the issue you are experiencing when syncing your iPad. I recommend reviewing the following article specifically the section titled "Authorize using the correct account name."
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M.

Music completely disappeared from itunes and computer

I got on my iTunes today and my music all said that the location could not be found. I don't know how or why, for I haven't changed anything or moved my music folder around. Out of over 2000 songs, only 800 remain. But all my folders are still there. All the artist folders in my iTunes folder are all there...but I have no idea where the music went. I did a search and the songs didn't come up. WHY did my music disappear from iTunes and WHY only some of them?! I'd love to say I have them saved on my iPod but my iPod is only 4 gigs and I had over 12 gigs of music so obviously I can't recover all of them. Someone help me find my music!!!

Nobody likes replying to posts like this - if you've searched all your hard drives and the music files are gone, then they're gone.
I assume you looked in the Recycle Bin and did a Win Explorer search instead of just looking in the known folders?
Who knows why this happened! Disasters like this usually convince folks to make regular backups.

My music has almost completely disappeared from iTunes

I had a resonable amount of songs and albums I had purchased and/or uploaded from CDs in iTunes and now the only songs that appear are from the last four albums I bought in the last few weeks.
WHERE IS MY MUSIC?

I had a resonable amount of songs and albums I had purchased and/or uploaded from CDs in iTunes and now the only songs that appear are from the last four albums I bought in the last few weeks.
WHERE IS MY MUSIC?

"Playlists" has disappeared from my menu. How do I get it back?

"Playlists" has disappeared from my menu. How do I get it back?

Never mind. I figured it out.

HT203175 My own group of selected playlists has disappeared from my computer screen

My own group of selected playlists has disappeared from my computer screen. Therefore I cannot add tunes to them and am scared to synchronise the ipod in case they disappear from there. Can anyone help a computer illiterate.

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

Music completely disappeared from my iPhone 4S... Four Times!!!

I own an iPhone 4S. Since I've upgraded to iOS 8, the music player function has been buggy. I am also a subscriber of iTunes Match.
For the fourth time today, and in 3 months, ALL the music that I have downloaded from iTunes Match have completely disappeared from my iPhone. It's EXTREMELY frustrating to have to re-download my songs and albums again and again. Even that is an issue in itself. The downloads are buggy as well as the songs don't download well.
Does any know how I can avoid my songs from being auto-wiped out from my iPhone please? And what is wrong???

Try this support document. iTunes Match on iPhone, iPad, or iPod touch - Apple Support at the bottom of the page there are several more links, and one is for troubleshooting. I do not use Match, so I cannot tell you anything else about how it works, etc., but the troubleshooting link should help.

While extracting file during restore, device disappear from iTunes; then error message "device cannot be found" pop up

After failing to update iphone OS, now iphone is in restore mode
Device Manager recognize USB is connected to iphone with Location: Location 0 (Apple Mobile device (recovery mode))
IPhone in "connect to itunes" screen
After connect to itunes, message "itunes has detected iphone in recovery mode. You must restore this iphone before it can be used with itunes." appear.
In Device -> iphone screen, after clicking "Restore" button, itunes status become "Extracting software..."
During extracting software process, iPhone change from "connect to itunes" screen to just "apple logo", then go back to "connect to itunes" screen; but at the same time device-iphone disappear from itunes; once itunes complete extracting software, error message comes out "The iphone "iphone" could not be restored. The device cannot be found"
Tried again few times with all USB device removed & turn off all the anti-virus software and all other non window / non-apple softwares; but same thing happened.
so now I'm stuck.... please help.

after reading loads of forum, I didn't find anyone with the exact issue as mine. But I've followed some of the restore issue solution and now I've fixed my phone. Yeah! maybe not all the steps are necessary, but here was what I've done to fix it:
1.     update itunes
2.     Ensure Apple Mobile device driver is updated and work (i.e. iphones is detected in device manager)
3.     run "msconfig", ensure all other non microsoft / non apple softwares are off
          - Services: only enable all microsoft services, apple mobile device and bonjour service
          - Startup: only enable QTTask & iTunesHelper
4.    Restart computer
5     turn on itunes
6.    connect iphones via USB.
7.     itunes show iphone in device column, but iphone still stay in "connect to itunes" screen
8.     Hold Sleep button + Home button until the screen goes dark (iphone disappear from itunes device column at the same time), then just keep holding the home button (without holding the sleep button)
9.     first time, though itunes showa iphone in the device column again, but iphone screen go from apple icon straight to "connect to itunes" screen and stay there again.
10.     I repeat step 8, this time though itunes show iphone in the device column again, but the iphone screen stay dark showing nothing (instead of showing "connect to iTunes" screen)
11.     then I click restore in itunes, this time it manages to finish extracting software without iphone restarting itself during the process; itunes find the iphone and complete the restore.
12.     As I do backup all the time, now I just need to sync all the files / setting back to iphone, everything back to normal again.
still not sure what happened to my phone, but now it's fix =>

Disappears from iTunes but keeps doing partial sync, only on wireless

I have a peculiar situation. I know I've read people's issues with the ATV disppearing from iTunes mid-sync, however my situation might be a bit unique...
I am running iTunes 9 on a fresh install of Windows 7 Ultimate... Windows firewall is disabled, AVG Free is the only anti-virus running. (no port blocking software or anything) I also did a factory restore on my ATV, and re-updated to the latest firmware, just before trying this again, with the same results. I have my ATV connected using the basic Linksys WRT54G that everyone has, set for G-only mode. No wireless encryption is being used.
Let's say I am trying to sync 6 full movies to my ATV. It will begin to sync wirelessly, however a few minutes in, the ATV disappears from my iTunes. However, by looking at the lights on my router, I could see there was still a lot of wireless activity going on! It actually finished syncing that first movie after the ATV was gone from iTunes, but then stopped there. I checked on the ATV, and it played the full movie all the way through without iTunes running.
I'm pretty confident this isn't a wireless network problem, since the ATV is literally 10 feet from the router, and there aren't any other strong networks in the area interfering (there's one that occasionally shows up at my house with 1 bar of strength, but I have my router set for a different channel from that network). I also routinely use my MacBook and iPhone on the same network all over the house with no connectivity issues.
When I hardwire my ATV with ethernet, it'll complete the full sync with not one problem.
What's going on here? No other device has an issue with my network, and I know others are having similar, but not identical problems syncing wirelessly... any ideas?
Thanks for any help on this!! I'd love to put the ATV in another room where running ethernet isn't much of an option, so my disabled mother can make use of it... so I'd love to get this problem solved.

The iphone is not a backup device.
You need to copy everything from your old computer, or your backup copy of your old computer to your new one.

Airport Express connected but keeps disappearing from itunes

HI,
I have an airport express which is connected to some speakers and I'm using Airplay to stream music from Itunes to the speakers.
However the speakers keep disappearing from itunes. If I reboot the Airport Express they reappear, then have a few hours will disappear again!
In all cases I can connect to the Airport using the configuration utility and I can ping the device, so I don't think it's a problem with the Wifi, just with Airplay. Also the Airport express is only 4 meters from the Access Point.
I have two windows 7 machines, both using itunes (latest version) and a MAC - all machines have the same difficulty with the speakers intermittently disappearing.
Also on the network I have 2 x TVs and a Bowers and Wilkins Zeppelin - all working fine with Airplay.
The Airport Express is on version 7.5.2 and is using a static IP address.
Any Thoughts anyone?

Did you disconnect the cable modem's power supply before re-connecting it and then attaching the AirPort Express device? Be sure to pull the power spike—don't just use an on/off switch.
On some older cable modems, it's necessary to leave the power cable unplugged for up to 12 hours or so.

Airplay icon disappears from iTunes

Hi,
I recently bought an Airport Express (last generation) to be able to hear my iTunes music collection on my stereo. The Airport Express is connected to my home router via ethernet cable (WiFi is disabled) and is configured to only work as an Airplay device. It works flawlessly from my iPhone and iPad, either using the builtin iOS music app, Spotify, or any other app that supports Airplay.
But that's not the case with iTunes on my PC (Windows 8.1). The Airplay icon keeps disappearing from iTunes and the only way I can get it back is by disconnecting the ethernet cable from the Airport Express and connecting it again. There are two situations where the Airplay icon disappears. One is if I put the computer to sleep. When it wakes up the Airplay icon is gone and I can't get it back unless I disconnect the ethernet cable (or reset the Airplay). But sometimes I'm hearing some music via PC, then switch to Spotify on the iPad, and when I get back to the PC the Airplay icon turns orange and I can't connect to the Airport Express. Then it disappears. It doesn't always happen.
I've already tried every solution that I read in these forums but nothing works. I've disabled the windows firewall, disabled IPv6, configured the Airport Express with a fixed IP address, etc. etc. Nothing seems to work. The only thing I haven't tried is connecting my PC and Airpor Express via WiFi to the router, because my PC is a desktop and doesn't have an WiFi card. Right now it is connected via ethernet cable to the same router as the Airport Express, so it shouldn't be a problem, I guess.
Can anyone please give me any advice? I'm really frustrated, because having to disconnect the network cable from the Airport Express every time I turn on my computer so I can hear to some music is very annoying.
Thanks in advance for any help.
Best regards,
Pedro

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

Movie artwork and movie extras disappear from iTunes. How do I fix this?

When downloading a movie from iTunes store the movie artwork image will appear as intended for the remainder of the download, but once finished the artwork disappears and does not allow you to add artwork yourself. Same happens for movies with Extras, but it is the entire extra that disappears from iTunes and the only way to get to it is actually visit the movie folder located within the iTunes folder on my computer. This is an obvious issue to the most recent iTunes update because all movies downloaded prior have the artwork still. Also, any movies added other than purchasing through iTunes allow me the abillity to add or change artwork.
I have not been able to find any post similar to this situation other the most recent update to iTunes was rushed and not properly tested as a lot of other posts suggest unique issues that are annoying.
If someone knows how to solve this issue it would be much appreciated.

Hello daddyleon75,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Have a nice day,
Mario

Iphone disappears from itunes then reappears

My iPhone disappears from iTunes and then it'll reappear and re-sync. This has happened a few times today as I am charging & syncing my apps. I've uninstalled/reinstalled iTunes but the problem persists. I have the latest iPhone software.

"sync will resume when macbook is available" following your instructions.
ios7.04

Movies disappearing from itunes store?

I recently went to the iTunes Store to rent the movies 2001: A Space Odyssey and Sunshine only to notice that these two movies have completely disappeared from the US iTunes store. Sunshine is still available in other countries, such as Canada, though. Is there any way to find out what happened to these movies?

I have also noticed several movies no longer being available. In addition, several movies that were available for rent, primarily Pixar movies, are now only available for purchase -- which means no HD access.
However, I noticed that the same movies that are having a state change are having the same state change at Amazon's video-on-demand. So, the problem is with the movie companies. I'm surprised, though, at Pixar movies being so restricted.
Message was edited by: Burningbird

A few of my playlists completely disappeared from itunes.

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