A very frustrated NEW customer

Question

I have decided to vent some frustration on this forum hoping someone will actually be able to help me or at least point me in the right direction.
I have sent 2 emails to the complaints team with no reply (email below) and have just got off the phone from customer services (who didnt actually seem that bothered by my concerns), the reason why I got in touch with them today was to add another problem to my ever growing list.
Here is the email i sent:
Dear Sir/Madam
I have finally today had my broadband installed (16th July), overall though I am not satisfied with the service that has been provided and feel very let down by BT. I originally placed the order for infinity and telephone on the 21st June 2012 and for it to be installed on the 9th July. The reason why i chose this install date was due to my current contract with virgin media coming to an end and after seeing what “great offers and service” BT were offering i decided to place an order. A week before my install i received a telephone call from the infinity team stating that the install for my broadband would need to be re-arranged as they cant install until my telephone number had been activated. Nowhere online did it say anything about this. I had already arranged to take that Tuesday off work, and in my profession it isn't easy to change my days at such short notice. Also my father is disabled and relies on the internet for shopping and day to day use. I then had to wait for my phone line to become active before a new install date could be arranged, this took a week hence why i am writing this complaint today.
As my previous emails state I don't think this is a good way to start off with a new customer.
It cost me £25 to buy a wireless dongle from 02 so that we were not without internet for the past week, an expense I shouldn't of had to pay out for.
I currently have 3 sky boxes and after the engineer has been today I only now have 1 box connected to the telephone line where as prior to his visit all 3 were connected, this is not down to me nor is it down to sky to resolve. I am not sure if you are aware but all sky equipment needs to be fitted to a working telephone line, if not i am in breach of my contract.
I am also not happy with the wiring that has been put in place, and in my opinion the engineer was rushing to get to his next job
The overall attitude of the delay i have had to wait when none of this was my fault, and in hindsight it would of been a whole lot easier to stay with Virgin.
As mentioned in my previous email ( and I know that you say that your not responsible I still feel as though you are) I went through the quidco website where they were offering £80 cash back, but due to you replacing the order that offer doesn't stand anymore either.
I have different order numbers from you as well, and i am yet to see how this will effect my £100 Sainsbury gift card from yourselves.
New issues 18th July:
No dial tone on my landline
Also after requesting a new telephone number (wasnt given the option when placing the order) on the 16th July, agent telling me it would be active on the 17th by 3pm I still have my old number! 
I can be contacted on **********where I hope we can discuss these matters further.
As you can see by the above email I sent things just seem to be getting worse, when speaking to the agent today who's accent wasnt very easy to understand she told me that my dialtone should come back on the 23rd July at the latest.......
I really hope someone can help me as if this continues I will have no option but to cancel and look elsewhere!
oh and one more thing i have confirmed my bt email addrss with customer services but when i try and use it is not recognised meaning i cant set up bt wifi

Answer 1

Sorry to see you are having problem's i had problems with broadband and the only way i could attually get through to them was refussing to pay well it still took them nearly 3 months but hey ho i didn't pay for it. The dial tone is probably to do with none of the other sockets have been wired up as you said just one Sky box is connected take the phone over to their and plug it in to see if you get dial tone. If you get dail tone you know that the phone socket isn't wired up but the line is working.
BT are responsible regardless of them using a different company. The service is what they told you they would supply the failing is on the company THEY USE or HAVE TO USE this is not the customers responsiblity. If i where you use the Sales OF Goods Act 1979 along with the Supply of Goods act 1982 amended in 1994 i have used it on BT and other companies and it got the right effect i was after. Read up about the acts. Argue the goods are a product not a service and is marketed as a product so it all falls on you ISP, BT in this case. All the best