A virus had attached itself to an email that I never opened, and it deleted my Thunderbird email profile! Is there any way to get it back? It's urgent!

A Trojan virus attached to an email that I never opened, but it was in my window as I scrolled through my emails just like the other emails. I don't recall opening it, but if I did I would NEVER open an attachment, not even from people I know, unless I am expecting something! Anyway, my virus scanner caught it, but it did not do anything about it. I ended up finding the folder named "Profile" that contained the virus. I am sure of this. I deleted it, because I could not disinfect or quarantine it for some reason. It apparently deleted my Thunderbird profile, so I cannot log into my email account when I click on Thunderbird desktop shortcut on my Windows screen. Please assist. I am not sure what to do, but I need to access my emails for bills, etc.
Thank you,
John

''but it was in my window as I scrolled through my emails''
What does this mean?
''my virus scanner caught it''
Your 'virus scanner' is not supposed to scan your Thunderbird profile folder in the first place.
''I deleted it''
Not a smart move. With the profile you also deleted all your mail and accounts.
''I deleted it, because I could not disinfect or quarantine it''
There is no need for this. A malicious attachment won't do any harm to your computer as long as you're not trying to open or run it.
''I am not sure what to do''
Do you still have the deleted folder in Trash? You can try to login to your account via webmail, and check if there are still any messages on the server.
For the future, create backups of your profile folder on a regular basis.
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Similar Messages

I had 41 tabs open in about six groups over the last year and a half and I just close them and exited Firefox. Is there any way to get them back?

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/856718]]</blockquote>
I had 41 tabs open in about six groups over the last year and a half and I just close them and exited Firefox. Is there any way to get them back?
Also, is there any way to save a group or an open session and then restore it later?

History menu, if it was destroyed in the last session
then use "Restore Previous session:" and then restore all windows also from the history menu.
If done in this session try the restore all windows under the history menu.

HT1766 I just got a 5s and had taken some pictures. Then I plugged it into my PC and set it up using my previous backup from my iPhone 4. Now the pictures I had taken are gone, is there any way to get them back?!

I just got a 5s and had taken some pictures. Then I plugged it into my PC and set it up using my previous backup from my iPhone 4. Now the pictures I had taken are gone, is there any way to get them back?!

Sorry no as you wipe the current data when you restore from your backup.

TS2529 I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook

I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook

If the backup is corrupt, there is nothing that can be done.
For what reason did you choose to not copy the pictures off the device to a computer prior to attemping an update or whatever caused the need to restore? iPhones are not intended as sole storage of any media.

I had to do a restore on my 3gs and lost my photos and contacts, is there any way to get them back ?

I had to do a restore on my 3gs and lost my photos and contacts, is there any way to get them back ?

If the photos were not backed up with a recent backup, there is NO way to retrieve them.

My tech service deleted thunderbird because we don't support it, but I still prefer it AND it had ALL of my addresses on it. Is there any way to get it back

my tech service deleted thunderbird because we don't support it, but I still prefer it AND it had ALL of my addresses on it. Is there any way to get it back?

Thunderbird consists of a program (installed under Program Files) and your data, which you can find in your profile folder (explained [[Profiles TB|here]].
As long as you still have your profile data, it'll be back once you reinstall Thunderbird.
You could even run Thunderbird off a USB thumb drive if you prefer.

I had a problem with my iphone and had to restore and now i have lost all music from itunes any way to get it back ?

i had a problem with my iphone and had to restore and now i have lost all music from itunes any way to get it back ?

It should ne in itunes on your computer and included in your regular backup of your computer.
If for some reason you have failed to backup your music, then - in the U.S only - you can get previous itunes purchases from the beta version of icloud. Open itunes store, click Purchased, under Quick Links.

Accidentally pasted over an email on my phone. is there any way to get in back

I was using gmail and accidentally pasted over a very long email is there any way to get it back

I believe you're saying you were composing a very long email message in gmail on your iPhone, and you then pasted over the message you were composing, losing all the previous content.
If that is the case, there is no way to get back the original content.

I lost my game center and Apple ID information. I know the username but not the email or password. is there any way to get it back??

I really want to be able to play clash of clans again on an account named Shadow but then I decided to log off and make my little brother and alternative account, forgetting my password and email when I tried to log back in. this was quite a while ago. is it possible to get my account back??

i had same problem and non ould help, also
had my itunes id highjacked since dec 2014 and every time i ask for som help even beggig for som help to get my id back ,the custmer care kept asking me same strange sequity ustions ,and when i didnt answer corectyl ,they said the RESCUE EMAIL i had wroth nothing, even the fact i got all purcahses history during last year and over 2k usd purchases i had many cases nombers and ech time they promise to help but non could resolve my issue or even resue my id!!! my 620 usd my cc and my perosnal stuff all gone and Non could help or even fffer help, i hope that they will take a resonbale action before filing offical case as chargeback and also my personal stuff and my money been disbaled and they dont want to give it back ,my case nombers is 717756282 and case nomber769008607
** i spoke with 5 dividers and non of them could understand my issue or tried to resolve it!!!

HT4539 I recently had my computer cleaned out and I plugged my Iphone up and all of my music is gone. Is there any way to get it back

I recently had my computer cleaned out and I plugged my Iphone up and all of my music (2500 songs) are gone. Please help

It has always been very basic to always maintain a backup copy of your computer.
If for some reason you have failed to maintain a backup, not good, then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I purchased an used iPod nano 4th with many many songs on it,but when i hooked the usb cable to try and change the name,something went wrong.i had to reset it,thinking my music would still be there,but i lost everything! Is there any way to get these back

I purchased an used iPod Nano 4th.with many,many,many songs and albums on it,but when i plugged the usb cable into my laptop(i am a new comer to computer) i thought i was changing the name and thought i was syncing but something went wrong and everything was gone! is there any way possible to get these back? Please I need Help!!! Thank you!

Was the music purchased via your iTunes account and/or did you buy it from other sources or copy it from your own CDs, or did the music belong to the previous owner ? If the music was yours then you can sync it back to the iPod via your computer's iTunes. If the music is not still on your computer then have you got a backup of it ? If not then for iTunes purchases you might be able to re-download it depending on which country you are in. If the music was put on the iPod by the previous owner then you will need to buy your own copies of it.

HT201301 I've backed up my iPad and lost a years worth of work in Pages. Is there any way to get it back? I had done file sharing between iPad and Mac but it only saved one of the Pages documents.

I've backed up and updated my ipad and lost a years worth of work in Pages. Is it possible to get it back? Before I updated I tried to do filesharing with my Mac but it would only share 1 document from Pages. All the others have gone.

I reposted the question here where I'm getting advice:
http://discussions.apple.com/thread.jspa?threadID=1302031&tstart=0
S.

After I upgraded my iPhone to iOS5, I had an error with iCloud setup and all my contacts are gone. Is there a way to get it back?

My iPhone froze when it was doing the initial setup of iCloud on iOS5

I take it you didn't read the warning prior to updating the phone. It said that you need to backup before upgrading. You have two ways. 1) load apps off your old computer. 2) Download apps one at a time. Your apps are still tide to your account and you will not be charged.

I just changed my email on my iphone4s so in doin so u had to change my appleID and IcloudId but wat it did in turn was wipe out my contact information and deleted my camera roll pictures is there any way I can retrieve my data

I just changed my email address in my iphone4s so had to change I appleId and iCloud ID so wat in turn happened was that it wiped out my contacts information and deleted my camera roll pictures is there any way I can retrieve my data,

Use your old Apple ID to get them back.

I've received an email of an unauthorised access which states it was done in Canada, is there any way I can request Apple to inform me what the IP address that made unauthorised access was?

I've received an email of an unauthorised access which states it was done in Canada, is there any way I can request Apple to inform me what the IP address that made unauthorised access was?
I want to know as it possibly relates to other security issues I've had of late and it would help further my investigation. Would a subject access request possibly allow me to recieve this information? As far as I know there's no way to see a list of when and where I sign in using my Apple ID?

Sorry but no, Apple cannot give you that information. The only way they could give anyone such an IP address would be if they received a court order to do so, if even then; I don't know what sort of tracking and logs they do.
However, if this email claimed that someone had tried to reset your password and in any way gave you a link to click to confirm your account information, the email was almost certainly a phish. Such phishing messages have been quite common over the last two or three weeks and should be deleted without responding. You may wish to manually type in the URL for Apple's page for managing an Apple ID and change your password, just as a precaution, and make sure you've set good security questions using responses that can't just be looked up for you (they don't have to be real information; you can use any response you wish as long as you can remember what you entered).
Regards.

A virus had attached itself to an email that I never opened, and it deleted my Thunderbird email profile! Is there any way to get it back? It's urgent!

Similar Messages

Maybe you are looking for