ABAP requirements in CRM

Friends,
I am an ABAP programmer and have started learning SAP CRM. Can someone tell me how ABAP integrates with CRM.
Thanks.
-cbk

CBK,
Okay the answer is what business process do you want to support?
-- Sales Force Automation/Mobile Sales
-- Pricing/IPC
-- E-Commerce/Internet Sales
-- Call Center Management/Interaction Center
-- Marketing
-- Plus many more...
Based on the business process you want to support, it will require different technical skills. In general I recommend learning the following:
Classroom
- Take the SAP CRM Technical Overview Class, CR555. It won't cover all the details but will help.
- Take a CRM customizing class in the business area you will be supporting.
Self Study
-- http://service.sap.com/crm - Read and download every piece of material on CRM you can find there
-- There is an Online Knowledge Product for CRM 40 that SAP produces that is worth the cost. You get code and configuration tutorials for this.
-- http://help.sap.com - Read this
-- There is a book on CRM published by SAP Press
Practical
-- Start learning on a CRM 40 system. CRM is no different than any SAP solution. Until you get your hands dirty using the software, you will never learn how it works.
Someday somebody will write a decent ABAP development guide for CRM. However until that somebody gets time to write that book, some weblogs will be published in the in between period. I personally want to write a few more CRM weblogs, however I been on a CRM mini-project for the last month.
If anyone has suggestions of CRM ABAP development topics you would like to see as a weblog please post it here. I will pick one topic suggested that I am able to elborate on further as a weblog.
Take care,
Stephen

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ABAP interfacing to CRM

Hi CRM Tech guys,
 plz tell me what are the reuirements in ABAP interfacing to CRM. i want some function modules , bapis, and needed middleware concepts.
plz answer me.
regards
ram.

Hi Ram Krishna,
Some of the FM in CRM:
GUID_CREATE Create GUID for a Business Transaction
BAPI_BUSPROCESSND_CREATEMULTI Bapi to create Service Contracts programmatically. Pass the inputfields to be created in the contract.
Note: BAPI_BUSPROCESSND_SAVE must be called after this function call to save the Service Contract.
BAPI_BUSPROCESSND_SAVE Bapi to save the Service Contracts.
BAPI_ECRMISUTO_INIT Initialize the creation of Ibase in CRM
BAPI_ECRMISUTO_CREATEMULTIPLE Create the Installed Base and its components.
Note:
 Always call the function module
 BAPI_TRANSACTION_COMMIT
 after call to any Bapi
CRM_IBASE_INITIALIZE Initialize the changes to be done in Ibase in CRM
CRM_IBASE_SAVE Call this FM to save the changes in the Ibase
BAPI_BUPA_FRG0130_CREATE Bapi to create Business Agreement for a customer
BAPI_BUPA_ADDRESS_ADD Add invoice address for business partner. Pass the address type as 'rechnung' to add invoice address
BAPI_BUPA_BANKDETAIL_ADD Add bank details for the business partner
BAPI_BUPA_CREATE_FROM_DATA BAPI for business partner creation as Organization, Person or Group in general role. Same BAPI can be used to create Contact Person for the Business Partner
BAPI_BUPR_RELATIONSHIP_CREATE Function module to establish the Business Partner and Contact Person
Relationship. Pass the Relationship Category as BUR001
BAPI_BUPA_ROLE_ADD Add Role to Business Partner for e.g. Sold to Party CRM001, Contact Person BUP001
BAPI_BUPA_TAX_ADD BAPI Add Tax Number for the existing Business Partner
BAPI_BUPA_FRG0040_CREATE Create Classification Data for a Business Partner
BAPI_BUPA_FRG0130_CREATE Create Business Agreement
BAPI_BUSPROCESSND_CREATEMULTI BAPI to create Contract. Populate the Header and Line Item Details before calling the BAPI
BAPI_BUPA_ADDRESSES_GET Determine All Addresses
BAPI_BUPA_ADDRESS_GETDETAIL Read Address
BAPI_BUPA_ADDRESS_GET_NUMBERS Read Address Numbers
BAPI_BUPA_BANKDETAILS_GET Determine All Bank Details
BAPI_BUPA_BANKDETAIL_GETDETAIL Read Bank Details
BAPI_BUPA_BANKDETAIL_NUMBERS Read Bank Details Numbers
BAPI_BUPA_CENTRAL_GETDETAIL Read Central Data
BAPI_BUPA_EXISTENCE_CHECK Check Existence of Business Partner
BAPI_BUPA_GET_NUMBERS Read Business Partner Numbers
BAPI_BUPA_RELATIONSHIPS_GET Determine All BP Relationships
BAPI_BUPA_ROLES_GET Determine All Roles
BAPI_BUPA_ROLE_EXISTENCE_CHECK Check Existence of Role
BAPI_BUPA_SEARCH Search Business Partner for Telephone, E-Mail, Address
BAPI_BUPA_STATUS_GETDETAIL Business Partner: Read Status
BAPI_BUPR_ACTIVITYP_EXISTCHECK Check Existence of Contact Partner Relationship
BAPI_BUPR_CONTP_ADDRESSES_GET Read Contact Person Relationship Addresses
BAPI_BUPR_CONTP_ADDR_GETDETAIL Read Contact Person Relationship Addresses
BAPI_BUPR_CONTP_GETDETAIL Read Contact Person Relationship
BAPI_BUPR_EMPLO_ADDRESSES_GET Read Contact Person Relationship Addresses
BAPI_BUPR_EMPLO_ADDR_GETDETAIL Read Employee Relationship Address
BAPI_BUPR_EMPLO_GETDETAIL Read Employee Relationship
BAPI_BUPR_RELATIONSHIP_GET Read General Relationship
BAPI_BUPR_RELSHIP_CHECKEXIST Check Existence of General Relationship
BAPI_BUPR_RELSHIP_GET_DETAIL Read General Relationship
BAPI_BUPR_RESP_EMPLO_CHEKEXIST Read Relationship of Employee Responsible
BUPA_PARTNER_CONTACT_SEARCH Searches business partners for telephone, E-Mail, address
ECRM_ISU_COMP_BY_ADDRESS Check for Existence of Ibase
CRM_ORDER_GET_HEADER_GUID Get Header GUID for Item GUID pass ref_kind as b
CRM_ORDERADM_H_READ_OW Read the Header Details for a Business Transaction. Pass the Header guid.
CRM_ORDERADM_I_READ_OW Read the Line Item Details for a line item. Pass the line item guid.
CRM_ORDER_READ Get all the Service Contract details.
Note: Pass the requested objects to fetch only the required details.
This can also be used to get the details of activities/leads/opportunities etc.
CRM_ORDER_GETSTATUS Get status of the Service Contract
Note: CRM_ORDER_READ Function Module
1. CRM_ORDER_READ is a function module which can be used to get the details of any business transaction based on the Header GUID, Item GUID or both.
2. Always pass the IT_REQUESTED_OBJECTS structure to this function module to fetch the required details only.
3. This function module can not be executed directly instead SAP has provided a report CRM_ORDER_READ for the same for testing purpose. We can pass Business Transaction Number (Object ID), Header GUID or Item GUID to this report to get the required details.
For other Details: just go through : http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Hope it will help
Regards,
Arjun
Reward points if it helps

For R/3 to CRM Scenario ,creating ABAP Proxy for CRM which is in Target

In R/3 to CRM scenario it is ok creating ABAP Proxy for CRM which is Target system.if it is possible it is Client Proxy.it is correct or not

Hi,
Client Proxy. When you need to create Proxy for your Sender system then the proxy is generated on the client side and the Class created in Proxy generation is called in a report/FM etc.
Server proxy. The server proxy is created when you are sending the data from SAP XI to the receiving system.
The generation of proxy in both the cases happens on the sender or the receiver system.
Regards
Vijaya

ABAP & Workflow for CRM

Hello Buddies,
I have seen so mail threads somewhat near to my doubt but could you please tell me some good link for learning ABAP & Workflow for CRM. Also please advise me, being ABAP-Workflow Consultant which section of CRM is best suitable for me.
Thanks in advance. Your guidance is appreciated.
Warm Regards,
N. Singh

Hi,
ABAP and Workflow for CRM is nothing different and specific to CRM. They are same and at least all the basic concepts are present. There might be some implementation and conceptual differences but they are more of functionality driven.
You start learning SAP CRM Fucntionality which will help you to understand SAP CRM much better. And then you can have a feel of the CRM feature and where and how it's been used to drive the ABAP and Workflow functionality.
Hope this helps. You can scan the forum for good links and resources.
Best Regards,
Samantak

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Hello,
Our project includes ECC, CRM 5.1, SRM6.0 and Portal.
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For our portal customers and vendors self-service, we have decided that ABAP WebDynpro will be used for new developments.
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Thanks

Hello,
Do you have any solution to your problem. Can you share with us how did you implement it? what was your findings. Thanks.
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Hi
I am an ABAP consultant.
I am joining to BI( may be XI or CRM ) course on this saturday..
however I am really confused.. i dont know whether to join for BI or XI or CRM.
I am very weak in codin.. could someone please let me know which one would be good for me.
which one has more scopes and demand.
Thnx n cheers
Nalina

hi
every thing has demand , depends upon ur skills level ,
any how u have to improve ur coding skills , more then that conceptual level ,
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Having multiple J2EE stacks connected to one CRM ABAP instance for CRM IPC

Hello Experts,
The situation we were looking at is this.
We have 3 distinct teams doing Java development for CRM IPC configurators
Team A - IPC/Ecommerce
Team B - UI
Team C - Order Wrapper
They each wanted to do development in their own landscape (Java Stack)
Additionally, two more landscapes are needed:
a landscape for end 2 end testing of the configuration scenarios
another for a Performance Assessment
To get 5 full dual stack CRM instances was deemed unlikely.
Trying to explore if multiple J2EE's, can be connected to one CRM ABAP system.
It seems we can not, as the CRM ABAP to JEE comminucation is via RFC and there is excatly one RFC_Destination defined per CRM (across all clients). Is this correct?
Thanks
Rocky

May be you can wordsmith your requirement to make it clear what each team is doing. Also, please mention what version of CRM / IPC you are talking about.
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What is Order Wrapper? - If it a custom web application you guys are into, I still don't see why they can't use the same Java "stack".
In the development lifecycle, it is sufficient to have only one IPC environment for each phase. The development team needs only one, unless they have a valid reason to have their own Java stack. I bet they need only one.
If the developers are asking about "Sandbox", they can have their own NetWeaver Developer Workplace in their laptop / desktop.
Easwar Ram
http://www.parxlns.com

Latest requirements in crm

Hi gurus,
Please tell me what are the latest requiremnts companies look for in a sap crm functional consultant.because i have experience in sap crm sales and marketing .Iam trying to learn the services part.........and since its a bit technical iam also planning to learn abap and some java,since iam not from programming background.
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Hope my patience pays off at the earliest???There must b support projects also for crm
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thanks
ajay

Dear Ajay,
But so far CRM functional consultants has high demand in Market. May be u r not approching through right channel. Put ur resume in job portals/try through consultancy firms. Also see the requirements of the specific companies in their site.
As you are already a functional consultant try to enhance ur knowledge in that area only. If you have work in CRM 4.0 may be try to work in CRM 5.0, 5.1...which has high demand in market now. Having some basic ideas/knowledge of technical side always help us.
Thanks,
Atin
Reward points if it helps.

ABAP Objects for CRM

Preparing for a project in CRm ABAP .Please help with list of ABAP objects related to CRM which I need to know

Hi Bhole,
Welcome to SDN.
Why dont you put a search on SCN by using your subject line. You will get a lot of information
related to your query.
See [this.|https://www.sdn.sap.com/irj/scn/advancedsearch?cat=sdn_all&query=abapObjectsfor+CRM&adv=false&sortby=cm_rnd_rankvalue]
Thanks
Nitesh

Role of ABAP ers In CRM Technology

Hi All,
can any one send me the documents/Link related to ABAP CRM & WAS 6.0.
Its very Urgent.
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Please send me too if possible to [email protected]
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Javier

XI and abap requirment....

Hi everyone,
I have got the following requirment:
I will have to have a job/program running every hour that will make a list of the files left by XI Core, and will process with the transaction ff_5 file by file (A variant may need to be created).
Another job will have to be scheduled 30 minutes later, in order to delete the previous executed files so the files are not inserted twice in the system.
can anyone explain what steps i have to take to move ahead.
Do i have to create a report....do i have to use a bdc?
many questions....can anyone guide me on this....

Hi,
First let me tell u what is XI:
Xi is the middleware tool. u can search ion SDN to get more details.
XI are the component of SAP netweaver.
In XI: It is separated in two parts
1) XI basis (Administration)
Activites are:
1) XI installation
2) Configuration activitie
3) Post installation checks
4) SLD configuration
5) Create Users,
6) Role assignments.
And many more
2) XI Implementation and development.
Under the development you have two parts Integration repository which is desing part which involves small amount of Java knowledge whenever your requirement is not fulfilled by standard SAP XI function.
and integration Configuration:
This is very simple stpes once your design is over.Based on your requirement you have to use the standard adapter provided by SAP for example if file is coming then u will go for File adapter,if IDOC is psoted to R3 then you go for IDOC adapter,communication with remote client u go for SOAP adapter.
NOw coming to ur question moving for ABAP to XI. U do not require to move from ABAP to XI. As a XI resource u need ABAP skills as well.
ABAP skills will be advantage for you.
ABAP knowledge is required in the below scenarios:
1) While dealing with Proxies where u need to send the data from R3 system that time u need to write a select stmt and call the proxy method in roder to send the data from R3 to Legacy similary for reverse case some time u will get the data from legasy system and u need to fill the table in R3 system so that time again ABAP is used.
2) In dealing with RFCs/BAPIs where u r calling ur custom RFCs FM for any validations or taking the response from that RFCs
3) IDOC scenarios where if u r not using the SAP Std IDOCs u r extending the IDOCs where u required abap knoeledge for filling up the extended segments in user exit.
Chirag

ABAP Tools for CRM Web Application

Hello,
I am creating a Web Dynpro Java Application for OM/CRM. I am working with CRM_ORDER_READ, and CRM_ORDER_MAINTAIN Rfcs.
Please tell me the important transactions, tables, etc to trace and evaluate on whats going on when I update from Portal.
Also, Could somebody please help how to debug in ABAP.
Thanks,
Sunita.,

HI
Check this out:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ffd5ce90-0201-0010-0e8a-95c5f3e6e703
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5f27e290-0201-0010-ff82-c21557572da1
You can debug in abap by placing a "/h" while executing your program,.place the "/h" in the bar where you type in your tcodes.
alternatively, you can set breakpoints in your source code and then run it.
Regards
Ravish Garg
*Reward if useful

Which topics are required for CRM consultants from BW consultants

hi experts,
In which scenario BW consultants will hepfull to the CRM consultants, It means what type information they will require from BW consultants.
In BW which topics are usefull for CRM consultants.
thanks & regards
venkat

Dear Desu siva anjith,
you just understand how to prepare reports and how these reports are related to crm.....
learn what u need in crm.....
shaik..

Info on some good Books For abap required ...

Hi!!
I got a chance to order some books ONLINE ....
CAN SOME 1 TELL ME link for a good SAP books which i can buy thrugh credit card ... ON The FOLLOWING TOPICS .....
priority wise:-
1) SCREEN PAINTER
2) OO ABAP
3) Ive done "SAMS ABAP IN 21 DAYS" and some other big/small manuals on ALV GRID and other things ....
So you can also give me some good refrences to books which u think i should do now ...
+ TELL ME THAT IS "ALV GRID" INCLUDED IN a BOOK related to SCREEN PAINTER ???
note: serious suggestions required ...

Hi,
http://www.sap-press.com/search.cfm?query=abap
Regards,
V.Balaji
Reward if Usefull...

Taking requirements in CRM

Hello everybody!!
I am new in CRM as well in this forum!!I have a problem!!tomorrow I have a meeting with the customer in order to take requirements but I don't know what to ask him!!Could you help me with some guide to take the requirements!!
thanks a lot
Ana
Edited by: Cecilia on Feb 16, 2009 1:26 PM
Edited by: Ana Marcucci on Feb 16, 2009 1:30 PM

Hi Ana,
Now when you have this basic information, the next should be
Understanding different business processes (end to end). E.g. How / which are the different ways client is getting in touch with the customers. There may be scenarios where customers on their own contact company and company sales representatives contact customers. You need understand the process of lead generation
Next is what do happens after the leads are generated. How do they filter these leads and create opportunities. Do they follow any sales methodology for tracking the opportunity.
Once the opportunity is matured, do they create order directly or they create enquiry and quotation before creating the order.
Similarly what do they do for marketing their products. How and when do they make marketing plan. Do they run any marketing campaigns. How do they track responses to the campaigns. What types of offers they make to the customers, How do they create target group/segmentation for running these campaigns.
Similarly for service.
Once you understand this, you will have to suggest them how will you map their process in CRM .i.e. you will configure the system which will track following
Planning Campaigns  leads  opportunities  Activities  enquiries  quotations  order  order replicated to R/3 etc.
This is just an example for you to understand the approach. You can develop you own set of questions based on the Industry the client is in to and the modules and channels he wants to implement.
Hope this helps you.
Regards
Dinesh

ABAP requirements in CRM

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