Accessing attachments stored in Open text (ECC) with Work manager 6.0

Question

Hello Experts,
We are using Open text in one of our ECC systems to store documents, files, pdfs and other attachments for the Work Orders and Notifications.
We want to configure the Work Manager 6.0 application hosted on SMP2.3, in order to fetch all the Work orders in the mobile device.
Now the question is - Can we access the attachments on the mobile device, from the out of the box Work Manager configuration.
Or, is there a need to install any plug-ins in the ECC/Agentry side to enable the same.
Thanks,
Abhishek

Answer 1

Hi Abhishek,
This isn't out of the box functionality for Work Manager so you'll need to enhance the existing functionality.
To access OpenText Attachments (via ArchiveLink) in WorkManager try looking at the following->
1. Get Attachments
BAPI Wrapper - /SMERP/CORE_DOBDSDOCUMENT_GET
MDO Class - /SMERP/CL_CORE_KWDOCUMENT_DO (Method - GET)
You'll see the above GET method calls (If you GOS_ACTIVE flag is true) - GOS_DOCUMENT_GET_INFO
This is responsilbe for getting the attachment metadata returned to the Work Manager Client ->
ET_COMPONENTS
ET_SIGNATURE
ET_CONNECTIONS
To get the attachment metadata stored in OpenText via ArchiveLink look at the below Function Modules -
ARCHIV_GET_CONNECTIONS
ARCHIVOBJECT_STATUS
You could enchance the GOS_DOCUMENT_GET_INFO method with a Post-Exit method or Implement the BADI /SMERP/MDO_CORE_DOCUMENTS - END_BDS_FETCH
2. Create Attachments
BAPI Wrapper -/SMERP/CORE_DOBDSDOCUMENT_CRT
MDO Class - /SMERP/CL_CORE_KWDOCUMENT_DO (Method - CREATE)
This calls the method BDS_DOCUMENT_CREATE to create the file and store it against the Work Order / Notification.
You could look at following Function Modules ->
ARCHIVOBJECT_CREATE_TABLE (Create the file on the OpenText server)
ARCHIV_CONNECTION_INSERT (Link the newly created file with the Work Order / Notification)
The BADI doesn't provide a corresponding Create method so you could enhance the MDO class /SMERP/CL_CORE_KWDOCUMENT_DO with new method that calls the ArchiveLink Logic instead of the BDS_DOCUMENT_CREATE method. The new method can be configured via the Syclo Config Panel to be called instead of the standard CREATE method.
Also check out the document - Document Upload & Download handling in SAP Work Manager 6.0
Section 7 & 8 covers the BAPI Wrappers/Class Handlers & Ehancement Spots for Document handling
Hope that helps.
Cheers,
Stephen