Accessing Technote 10398

Question

I thought it might be prudent to share with you the response I received from Sun
regarding the inability to access technote 10398 (Forté logger flags). I was
able to access it 3+ weeks ago, and fortunately kept a hard-copy. But, how are
we supposed to do our job effectively and expediently if we do not have
(complete) access to this resource?
I thought the technotes were completely open to the Forté development
community.... wrong.
-jeff
---------------------- Forwarded by Jeff Bennett/SEH on 09/11/2000 09:02 AM
Forte Support <supportforte.com> on 09/08/2000 10:05:17 AM
To: Jeff Bennett/SEHsehamerica.com
cc:
Subject: Re: Accessing Technote 10398
Fax to:
Hello Jeff,
Were you at one point able to access this technote? You know why -- it's
because this technote is marked for employee viewing only and not available
for customer viewing. If you need further assistance or need to look at
this technote, what you would need to do is log a call with us and then a
tech support specialist will give you a call back. Sometimes, the
technotes are marked unviewable to customers because they might need
further explanation. Let me know if you need to log a case.
Thanks!
At 09:57 AM 9/8/00 -0700, you wrote:
I am no longer able to access technote 10398 (forte logger flags)... why?
-jeff~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Sun&reg; microsystems
Jeannie Lee
Phone: [phone]
Fax [phone]
Email: jeannie.leesun.com
Forte Tools Response Coordinator

Answer 1

I think y'all are overreacting. There are log flags that are detailed in
Technote 10398 that can cause serious implications if used improperly. I
think Forte/Sun just wants to make sure that people don't make mistakes that
cost them valuable time.
As a Forte Consultant for many years, I have seen a good number of people
misuse information that was not completely understood. In some cases, this
caused excessive downtime for production applications. The only time I ever
saw Technote 10398 being provided to a customer was when they were utilizing
Forte Consulting, or when a Technical Support Engineer was heavily involved.
I was extremely surprised to learn that it was available to non-employees via
the website - that sounds as if someone may have inadvertantly marked it as
customer-viewable (incorrectly, obviously) in Sun's internal systems.
Again, I think you're overreacting. I am sure that this isn't a case of Sun
thinking anyone is "stupid." It's a matter of providing the support that
people need to properly utilize the tools available.
-Katie
mark joyce wrote:
read: Sometimes, the technotes are marked unviewable
to customers because they might need further
explanation. Let me know if you need to log a case.
in other words, you are TOO STUPID to use FORTE logger
flags, although they have been widely distributed and
used for years by FORTE users.
i can't believe it either. i don't know what i would
have done for the last 5 years without using the FORTE
flags. such a wealth of good output!
what an excuse! "they might need further explanation"
.. if i had to log every problem with FORTE, instead
of resolving them myself through the information
obtained by using flags, i would have lost my job a
long time ago.
mark.
--- Jeff Bennett <jeff_bennettsehamerica.com> wrote:
I thought it might be prudent to share with you the
response I received from Sun
regarding the inability to access technote 10398
(Fort&eacute; logger flags). I was
able to access it 3+ weeks ago, and fortunately kept
a hard-copy. But, how are
we supposed to do our job effectively and
expediently if we do not have
(complete) access to this resource?
I thought the technotes were completely open to the
Fort&eacute; development
community.... wrong.
-jeff
---------------------- Forwarded by Jeff Bennett/SEH
on 09/11/2000 09:02 AM
Forte Support <supportforte.com> on 09/08/2000
10:05:17 AM
To: Jeff Bennett/SEHsehamerica.com
cc:
Subject: Re: Accessing Technote 10398
Fax to:
Hello Jeff,
Were you at one point able to access this technote?
You know why -- it's
because this technote is marked for employee viewing
only and not available
for customer viewing. If you need further
assistance or need to look at
this technote, what you would need to do is log a
call with us and then a
tech support specialist will give you a call back.
Sometimes, the
technotes are marked unviewable to customers because
they might need
further explanation. Let me know if you need to log
a case.
Thanks!
At 09:57 AM 9/8/00 -0700, you wrote:
I am no longer able to access technote 10398 (fortelogger flags)... why?
-jeff~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Sun&reg; microsystems
Jeannie Lee
Phone: [phone]
Fax [phone]
Email: jeannie.leesun.com
Forte Tools Response Coordinator
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